American College of Healthcare Executives
Your Chapter's Quarterly Newsletter Fall 2009
In This Issue

Message from the President
Message from the Regent
Dec. 31 Advancement Deadline for Former Diplomates
2009 New Members, New Fellows, and Recertified Fellows
Annual Dinner Meeting Held November 12, 2009
Summer Meeting/Program Had Distinguished Panel
Summer ePoll Results
ACHE 2009 Chapter Member Needs Survey Results
Make Listening a Key Component of Your Leadership Strategy
Sharing Information Key to Your Companyís Health
Leader to Leader Program
Ensure delivery of Chapter E-newsletter (Disclaimer)


Which of the following statements most closely aligns with your thinking about health care reform:

Iím generally in favor, but have some issues with some of the provisions.
Iím generally in favor but there are some real deal breakers I cannot support.
Congress should start over and consider more conserative approaches.
There is nothing wrong with our current system that a little minor tweaking couldnít fix.
The current bills don't reform enough; we need a single payor system.


THEF Website
ACHE Job Bank

Chapter Officers


Robert E. Byrd, FACHE
Alamance Regional Medical Center


Christine L. Sternjacob
Novant Health – Triad Region


Paul A. Jeffrey
Wesley Long Community Hospital – Moses Cone Health System


Pamela M. Sinclair, FACHE
High Point Regional Health System

Samuel B. Seifert
Wake Forest University Baptist Medical Center
Sharing Information Key to Your Companyís Health

Communication is the lifeblood that keeps organizations healthy. To maximize its flow, put these practices in effect:

  • Respect. Don’t “protect” your staff from bad news, dismiss their concerns or talk down to them. Take the time to listen to them and answer their questions; it shows you value their input.
  • Honesty. Your staff deserve the truth. That doesn’t mean spilling trade secrets or being rude. It does mean trusting them with the facts, or at least explaining why you don’t have the answer to a question.
  • Openness. Don’t hoard information nor give the impression that your organization is keeping secrets. Unless the information can be used to damage your organization or hurt someone, share it so people know you trust their judgment.
  • Timeliness. Staff should always hear your organization’s news from you before anyone else. Tell your people what you know as soon as you know it. If you don’t have the whole story, let them know. Then update them as soon as you’re able.
  • Attention. Communication should travel in both directions. Listen to your staff. Remove distractions and refuse interruptions when they have something important to say. Respond to their e-mails. The better you are at accepting their ideas and opinions, the more they will respect yours.

Adapted from Communication Solutions, June 2009, (800) 878-5331.

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Congress on Healthcare Leadership
March 22 - 25, 2010 

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