|Your Chapter's Quarterly Newsletter
In This Issue
Robert E. Byrd, FACHE
Alamance Regional Medical Center
Christine L. Sternjacob
Novant Health – Triad Region
Paul A. Jeffrey
Wesley Long Community Hospital – Moses Cone Health System
Pamela M. Sinclair, FACHE
High Point Regional Health System
Samuel B. Seifert
Wake Forest University Baptist Medical Center
Sharing Information Key to Your Companyís Health|
Communication is the lifeblood that keeps organizations healthy. To maximize its flow, put these practices in effect:
- Respect. Don’t “protect” your staff from bad news, dismiss their concerns or talk down to them. Take the time to listen to them and answer their questions; it shows you value their input.
- Honesty. Your staff deserve the truth. That doesn’t mean spilling trade secrets or being rude. It does mean trusting them with the facts, or at least explaining why you don’t have the answer to a question.
- Openness. Don’t hoard information nor give the impression that your organization is keeping secrets. Unless the information can be used to damage your organization or hurt someone, share it so people know you trust their judgment.
- Timeliness. Staff should always hear your organization’s news from you before anyone else. Tell your people what you know as soon as you know it. If you don’t have the whole story, let them know. Then update them as soon as you’re able.
- Attention. Communication should travel in both directions. Listen to your staff. Remove distractions and refuse interruptions when they have something important to say. Respond to their e-mails. The better you are at accepting their ideas and opinions, the more they will respect yours.
Adapted from Communication Solutions, June 2009, (800) 878-5331.
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