American College of Healthcare Executives
Your Chapter's Quarterly Newsletter Summer 2010
In This Issue

Message from the President
Message from the Regent
ACHE Call for Nominations for 2011 Slate
Listening as a Key Leadership Strategy Component
Power Pack Your PowerPoint
Join the ACHE Official Group on LinkedIn
Find Out Who's Waiting to Welcome You
Ensure delivery of Chapter E-newsletter (Disclaimer)


Links

THEF Website
ACHE Job Bank
ACHE Home Page


Chapter Officers

President
Paul A. Jeffrey
Wesley Long Community Hospital – Moses Cone Health System

President-Elect
Pamela M. Sinclair, FACHE
Advanced Home Care

Secretary- Treasurer
Samuel B. Seifert
Wake Forest University Baptist Medical Center

Directors

Robert E. Byrd, FACHE
Alamance Regional Medical Center

Christine L. Sternjacob
Novant Health – Triad Region

Wendy P. Hicks
Novant Health – Forsythe Medical Center

 

Listening as a Key Leadership Strategy Component

Successful leaders don’t talk all the time; they pay close and constant attention to the people they want to influence. If you want to do a better job of leading people, start by becoming the kind of leader your people feel comfortable talking to. Here are some guidelines.

  • Ask good questions. The best questions generate detailed answers and thorough discussions. Instead of telling people what you want them to do, ask them what they think they should do and why. Listen before you speak, and then ask more questions that explore their thinking.
  • Don’t solve problems for people. Your employees will bring you problems and ask you what to do. Resist the impulse to tell them, or to handle the problem yourself. Instead, talk about what caused the problem, explore options and—again—listen to ideas. Even if the solution ultimately comes from your head, people will feel better about putting it to work knowing they had a fair chance to share their opinions.
  • Pay attention to feelings. You don’t have to be a psychologist to understand and take into account the emotions of your employees. Let people vent when they’re upset. Acknowledge their anger when they feel they’ve been treated unfairly. Smile when they make a joke. You may not agree with their feelings, but you do need to validate them.
  • Look forward, not back. Always steer your discussion toward the future. Avoid dwelling on past mistakes or last year’s triumphs. Don’t ignore the lessons of experience; instead, take a long-term perspective that motivates people to move forward.

Adapted from “Make Listening a Key Component of Your Leadership Strategy,” Communication Solutions, July 2009; (800) 878-5331; www.managementresources.com.

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