American College of Healthcare Executives
Winter 2010
In This Issue

President's Message
Message from the Regent - Winter 2010
2012 to 2014 Credentialing Changes
Dos and Doníts for Critiquing Employees Effectively
Break Through Communication Jams
Tips on Effective Mediation of a Dispute
Tailor Your Crisis-Management Approach

Chapter Officers

Paul A. Jeffrey
Wesley Long Community Hospital – Moses Cone Health System

Pamela M. Sinclair, FACHE
Advanced Home Care

Secretary- Treasurer
Samuel B. Seifert
Wake Forest University Baptist Medical Center


Robert E. Byrd, FACHE
Alamance Regional Medical Center

Wendy P. Hicks
Novant Health – Forsythe Medical Center


Break Through Communication Jams

Schedule a joint feedback session when you find yourself at a communication impasse with a colleague or employee. Sit down with your colleague, with a piece of paper in front of each of you bearing the headings “Do more of,” “Do less of” and “Keep the same.” Under each heading on your paper, write behaviors of yours that you believe your colleague would put in that category for you.

Meanwhile, your colleague should do the same on the other paper, listing behaviors that the person believes you would place in those categories for him. Then, look at the other’s self-described behavior and say which you agree with, which you disagree with and what you would like to add.

Finish by selecting three behaviors from that final list that you will begin to change immediately. That shows your commitment to improving the relationship.

Adapted from “Break Through Communication Jams,” Communication Solutions, August 2010; (800) 878-5331;

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