American College of Healthcare Executives
Spring 2011
In This Issue

President's Message
Message from the Regent
National News - Spring 2011
2012 to 2014 Credentialing Changes
Break Out of a Rut and Move Ahead
Survey Staff to Curb Conflict
The Warning Signs of Career Disaster
Ensure delivery of Chapter E-newsletter (Disclaimer)

Chapter Officers


Pamela M. Sinclair, FACHE - Advanced Home Care


Samuel B. Seifert - Wake Forest University Baptist Medical Center

Secretary- Treasurer

Preston Hammock  - Alamance Regional Medical Center


Wendy P. Hicks - Forsythe Medical Center, Novant Health 

Johnny Veal - Lexington Memorial Hopsital

Immediate Past President 

Paul A. Jeffrey
Wesley Long Community Hospital – Moses Cone Health System

Survey Staff to Curb Conflict

Call it spring fever: Sometimes, for no apparent reason, everyone on the team is grumpy and grouchy, ready to erupt at the slightest provocation. If the mood does not pass, the problem might be more than the weather. List possible sources of conflict and hand the list out to staffers. Ask them to mark the three most important items on the list they think are contributing to the problem. Include these items and any others that seem likely:

* Values
* Perceptions
* Knowledge
* Assumptions
* Expectations
* Different backgrounds
* Willingness and ability to deal with conflict

Once you have an understanding of the source of conflict on your team, you can make plans to address those sources and restore your team’s equilibrium.

Adapted from Communication Briefings, March 2011; (800) 791-8699;

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