In This Issue
Pamela M. Sinclair, FACHE - Advanced Home Care
Samuel B. Seifert - Wake Forest University Baptist Medical Center
Preston Hammock - Alamance Regional Medical Center
Wendy P. Hicks - Forsythe Medical Center, Novant Health
Johnny Veal - Lexington Memorial Hopsital
Immediate Past President
Paul A. Jeffrey
Wesley Long Community Hospital – Moses Cone Health System
Survey Staff to Curb Conflict|
Call it spring fever: Sometimes, for no apparent reason, everyone on the team is grumpy and grouchy, ready to erupt at the slightest provocation. If the mood does not pass, the problem might be more than the weather. List possible sources of conflict and hand the list out to staffers. Ask them to mark the three most important items on the list they think are contributing to the problem. Include these items and any others that seem likely:
* Different backgrounds
* Willingness and ability to deal with conflict
Once you have an understanding of the source of conflict on your team, you can make plans to address those sources and restore your team’s equilibrium.
Adapted from Communication Briefings, March 2011; (800) 791-8699; www.communicationbriefings.com.