American College of Healthcare Executives
Summer 2011
In This Issue

President's Message
Message from the Regent
National News - Summer 2011
Take Small Steps to Improve Time Management
Build on Excitement
How to Ask for a Raise—and Get It!
2012 to 2014 Credentialing Changes
Ensure delivery of Chapter E-newsletter (Disclaimer)

Chapter Officers


Pamela M. Sinclair, FACHE - Advanced Home Care


Samuel B. Seifert - Wake Forest University Baptist Medical Center

Secretary- Treasurer

Preston Hammock  - Alamance Regional Medical Center


Wendy P. Hicks - Forsythe Medical Center, Novant Health 

Johnny Veal - Lexington Memorial Hopsital

Immediate Past President 

Paul A. Jeffrey
Wesley Long Community Hospital – Moses Cone Health System

Build on Excitement

Excitement is one characteristic of successful workplaces. Excited workers show abundant energy and willingness to complete projects and assignments on time and on budget. They have faith, hope and passion. However, workers who are too excited may need your assistance to calm down, take stock and move from excitement to action. You might be able to generate some excitement among your staff but the next step is to get them to buckle down and focus. To focus the energy of your staff, ask a few questions.

  • “What concrete steps can we take to turn this energy into an action plan? What is the first thing we should do?”
  • “What might need to change so everyone involved feels as excited about this as we do?”
  • “What are the parts of the plan that we feel a little less excited about? How should we address that?”
  • “Whom should we involve so we can stay excited about this?”

Adapted from Communication Briefings, June 2011; (800) 791-8699;


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Late September 2011


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