Summer/Fall 2014
In This Issue
Message from the President
Resolution to Change Chapter Name
Call for Nominations
2015 THEF Sponsorship Opportunities
Message from Your ACHE Regent - Summer 2014
National News Q3 2014
Understanding Your Leadership Style
7 Common Credibility Blind Spots
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2014 Board Members
Vivian Langley, MHA
Cone Health
(336) 538-7087

Garry Kauffman, MPA, FACHE, RRT, FAARC
Wake Forest Baptist Health
(336) 713-2906

Katy Davis, MHA
Cone Health
(336) 832-7396

Mark Watson, MPT, OCS, MBA
Watson Healthcare Solutions
(412) 302-1668

Deana Knight
Select Specialty Hospital-Greensboro
(336) 202-0758

Immediate Past President
Sherry Nance, MHA, RT-R,N, CNMT
Cone Health
(336) 832-7331

Education Liaison
Carol Vogt, Dr.P.H., MSN
Pfeiffer University
(704) 945-7318

Student Associate
Michelle Bednarek, MHA, CPhT
Cone Health
(336) 297-2253
7 Common Credibility Blind Spots

Some poor behaviors can be unintentional, but have the potential to derail your image. Being aware of these is critical, and once you identify them there are simple steps to eliminate these blind spots. In a hypercompetitive business world, the time to do that is now. Below you can find some of the most common blind spots:

  1.  Using speech fillers. These words include, “Um” and, “You know.” These fillers are plentiful in our culture, and the business world. To avoid this, use a tactical pause while your mind searches for the next word.
  2.  Making extraneous movements. Jiggling your knee, bobbing your head or shifting your weight can be distracting and irritating to others, and can weaken your personal power. Stillness portrays the message that you are calm and confident.
  3. Self-commenting. This tends to be overreacting to a mistake that was made. For example, apologizing when stumbling over a word or using nonverbal reflexes. Doing so portrays your internal criticism as an external preoccupation. Remember that mistakes happen, so correct them and move on.
  4. Misplacing upward vocal inflections. Using upward inflections that sound like question marks at the end of a sentence can be widespread and contagious. Be vigilant so as to not pick it up. To ensure this, occasionally read aloud with strong downward inflections.
  5. Making yourself smaller. Most people try to make themselves smaller when they feel intimidated in order to avoid being an easy target. This can include placing your feet together, tucking your arms to the sides or pulling back on your volume. Practice optimal standing posture throughout the day—not just in important situations—to make it habitual.
  6. Masking your face and hands. When people feel uneasy or put on the spot, they will occasionally mask their behaviors including crossing their arms or playing with their jewelry. Open your posture and engage your gestures at the start of every conversation. Practice this skill at company gatherings or networking events.
  7. Dropping eye contact. Disengaging eye contact loses listeners. Keep your eyes on the horizon and give those listening the same respect you expect from them. Moving your eyes to the side momentarily to gather your thoughts is fine, but make sure when speaking to maintain direct eye contact.

Adapted from Cara Hale Alter’s article in Briefings Bonus from

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Register Now for Our Fall Event
Improving the Health Status of Your Community
Thursday, September 25, 2014, 5:15 PM - 7:30 PM
Wesley Long Hospital Education Center, Classroom 1, 501 N Elam Avenue, Greensboro
For more details or to register, click here.

Welcome To Our Newest Members
We are excited to welcome the newest members of ACHE/THEF: Jeff Beaman, Meka Douthit, Jocelyn Carswell, John Frazier, Kim Gordon, Marcus Jenkins, TeNisha Mitchell, Robin Shuping, Becky Quate, Jennifer Young, Aaron Gibson, Cassandra Klebig, Justin Meier, Anna Post, and Mario Singleton.  We look forward to seeing you at an upcoming event!

Save the Date: Annual Meeting
Join us for our Annual Meeting on Wednesday, November 12 at 5:00pm at the Grandover Resort and Conference Center.  Laura Vail and Constance Speight of Cone Health will be leading us in a discussion about diversity in the workplace.  More details to follow.