Spring 2015
In This Issue
President's Report
National News Q1 2015
Eliminate These Poor Listening Habits
Five Methods to Engage a New Employee
Find Out Who's Waiting to Welcome You
Special Thanks to Our Sponsors
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2015 Board Members
Garry Kauffman, MPA, FACHE, RRT, FAARC
Wake Forest Baptist Health
(336) 713-2906

Katy Davis, MHA
Cone Health
(336) 832-7396

Deana Knight, MSN, HSAD, CEO
Select Specialty Hospital-Greensboro
(336) 832-8571

Michelle Bednarek, MHA, CHC, CPhT
Cone Health
(336) 218-8460

Lisa Pennington, FACHE, M.Ed., CCC-SLP
Cone Health
(336) 538-7517

Kwadwo Frimpong-Badu
(405) 219-0130

Immediate Past President
Vivian Langley, MHA
Cone Health
(336) 538-7087

Education Chair
Bridgett Sellars, PhD, RN, FACHE
AMN Healthcare
(336) 209-4933

Sponsorship Chair
Mark Watson, MPT, OCS, MBA
Watson Healthcare Solutions
(412) 302-1668

Audit Chair
Brad Marino, MPH, FACHE
Fellowship Hall
(336) 580-9198

Recruitment Chair
Michael Duke
(336) 416-0568

Education Liaison
Elisa Melvin, Ph.D
Pfeiffer University
(704) 945-7307

Education Consultant
Carol Vogt, Dr.P.H., MSN
Pfeiffer University
(704) 945-7318

Student Associate
Eleanor Rivers
Cone Health
(336) 254-6720
National News Q1 2015

National News
Q1 2015

ACHE Senior Executive Program

The Senior Executive Program prepares senior healthcare leaders for complex environments and new challenges. Past participants have been senior directors, vice presidents, COOs, CNOs and CFOs—many of whom aspire to be a CEO. The program consists of three sessions, each two-and-a-half days in length. Locations and dates are as follows: Chicago (June 8–10), San Diego (Aug. 24–26) and Orlando, Fla. (Oct. 19–21).

Participants grow professionally in a supportive learning environment over three sessions. The program includes relevant topics, such as reducing medical error, improving board relationships, increasing personal influence, understanding financial management in the era of payment reform, confronting disruptive behavior and influencing organizational change.

Enrollment is limited to 30 healthcare executives. A limited number of partial scholarships, underwritten in part by Toshiba America Medical Systems Inc., are available for those individuals whose organizations lack the resources to fully fund their tuition. For more information, contact Darrin Townsend, program specialist, at (312) 424-9362, or visit ache.org/SeniorExecutive.

ACHE Executive Program

The ACHE Executive Program is designed to help healthcare middle managers refine their knowledge, competencies and leadership skills. Participants will have the opportunity to learn, share and grow professionally together over three multiday sessions. The program will cover relevant topics, such as improving patient safety and clinical quality, understanding physician integration strategies, appraising personal leadership, managing disruptive behavior, improving talent development, understanding hospital governance and conflict management and measuring financial success.

The Executive Program will be held at the following locations and dates: Chicago (June 8-9), San Diego (Aug. 24-26) and Orlando, Fla. (Oct. 19-21). Participants will attend all three sessions.

Enrollment is limited to 30 healthcare executives. A limited number of full scholarships underwritten in part by Toshiba America Medical Systems, Inc. are available for those individuals whose organizations lack the resources to fully fund their tuition. For more information, contact Darrin Townsend, program specialist, at (312) 424-9362, or visit ache.org/Executive.


Tuition Waiver Assistance Program

To reduce the barriers to ACHE educational programming for ACHE members experiencing economic hardship, ACHE has established the Tuition Waiver Assistance Program.

ACHE makes available a limited number of tuition waivers to ACHE Members and Fellows whose organizations lack the resources to fund their tuition for education programs. Members and Fellows in career transition are also encouraged to apply. Tuition waivers are based on financial need and are available for the following ACHE education programs:

  • Congress on Healthcare Leadership
  • Cluster Seminars
  • Self-Study Programs
  • Online Education Programs
  • Online Tutorial (Board of Governors Exam preparation)
  • ACHE Board of Governors Exam Review Course

All requests are due no less than eight weeks before the program date, except for ACHE self-study courses; see quarterly application deadlines on the FAQ page of the tuition waiver application. Incomplete applications and those received after the deadline will not be considered. Recipients will be notified of the waiver review panel's decision no less than six weeks before the program date. For ACHE self-study courses, applicants will be notified three weeks after the quarterly application deadline.
If you have questions about the program, please contact Teri Somrak, associate director, Division of Professional Development, at (312) 424-9354 or tsomrak@ache.org. For more information, visit ache.org/TuitionWaiver.

ACHE Call for Nominations for the 2016 Slate

ACHE’s 2015–2016 Nominating Committee is calling for applications for service beginning in 2016. All members are encouraged to participate in the nominating process. ACHE Fellows are eligible for any Governor and Chairman-Elect vacancies and are eligible for the Nominating Committee vacancies within their district. Open positions on the slate include:

  • Nominating Committee Member, District 1 (two-year term ending in 2018)
  • Nominating Committee Member, District 4 (two-year term ending in 2018)
  • Nominating Committee Member, District 5 (two-year term ending in 2018)
  • Four Governors (three-year terms ending in 2019)
  • Chairman-Elect

Please refer to the following district designations for open positions:


  • District 1: Canada, Connecticut, Delaware, Maine, Massachusetts, New Hampshire, New Jersey, New York, Pennsylvania, Rhode Island, Vermont
  • District 4: Alabama, Arkansas, Kansas, Louisiana, Mississippi, Missouri, New Mexico, Oklahoma, Tennessee, Texas
  • District 5: Alaska, Arizona, California, Colorado, Hawaii, Idaho, Montana, Nevada, Oregon, Utah, Washington, Wyoming

Candidates for Chairman-Elect and Governor should submit an application to serve, a copy of their resume and up to 10 letters of support.

Candidates for the Nominating Committee should only submit a letter of self-nomination and a copy of their resume.

Applications to serve and self-nominations must be submitted electronically to jnolan@ache.org and must be received by July 15, 2015. All correspondence should be addressed to Diana L. Smalley, FACHE, chairman, Nominating Committee, c/o Julie Nolan, American College of Healthcare Executives, 1 N. Franklin St., Ste. 1700, Chicago, IL 60606-3529.

Following the July 15 submission deadline, the committee will meet to determine which candidates for Chairman-Elect and Governor will be interviewed. All candidates will be notified in writing of the committee’s decision by Sept. 30, 2015, and candidates for Chairman-Elect and Governor will be interviewed in person on Oct. 29, 2015.

To review the Candidate Guidelines, visit ache.org/CandidateGuidelines. If you have any questions, please contact Julie Nolan at (312) 424-9367 or jnolan@ache.org.

Physician Executives and Healthcare Consultants Forums

ACHE’s Physician Executives Forum and Healthcare Consultants Forum enhance value for physician executive and healthcare consultant members through a package of benefits tailored to their unique professional development needs.

The Physician Executives Forum offers education, networking and relevant information that address the top issues physician executives face, such as leading quality initiatives and enhancing interdisciplinary communication skills. Benefits include a special designation on ACHE’s online Member Directory, e-newsletter and the opportunity to participate in ACHE’s exclusive LinkedIn Group. Physician executive members with an MD or DO credential are encouraged to visit ache.org/PEForum to learn more about the Forum’s benefits and to join.

The Healthcare Consultants Forum can help healthcare consultants stay ahead of the curve and more effectively meet client needs through targeted resources. Benefits include a special designation on ACHE’s online Member Directory, e-newsletter and the opportunity to participate in ACHE’s exclusive LinkedIn Group. More information is available on ache.org/HCForum, where interested consultant members can join.

The cost of membership in both Forums is $100 per year, in addition to ACHE annual dues.

Board of Governors Exam Fee Waiver Promotion 2015

ACHE is pleased to once again offer the Board of Governors Exam fee waiver promotion to ACHE Members who apply for the FACHE credential between March 1 and June 30, 2015. Eligible Members must submit their completed Fellow application and $250 application fee during the promotion period. Pending application approval, ACHE will waive the $200 Board of Governors Exam fee. All follow-up materials (i.e., references) must be submitted by Aug. 31, 2015, to receive the waiver.

For more information on the promotion, go to ache.org/FACHE

ACHE’s Leader–to–Leader Program

By sharing the value of ACHE membership with your colleagues through encouraging them to join or advance to Fellow status, you can earn points to obtain rewards such as gift certificates towards ACHE education programs, clothing, coffee mugs, clocks and even a chance to be entered into a raffle for a free Congress registration when three or more are sponsored.

Each time a person joins ACHE or advances to Fellow status and lists your name as a sponsor on the application, you earn a point. The more points you earn, the more rewards you can earn. Points expire on Dec. 31 of the following year when they were earned (e.g., a point earned on June 6, 2015, will expire on Dec. 31, 2016). You can check your point balance on the My ACHE area of ache.org. To ensure colleagues reference you, referral cards are available that can be passed out so you receive the credit you deserve.

When you help grow ACHE, you make a strong statement about your professionalism and leadership in the healthcare field and also strengthen the organization.

For more information on the program, go to ache.org/l2l.

2015 Premier Corporate Partners

The American College of Healthcare Executives is proud to recognize and thank our 2015 Premier Corporate Partners. The funding ACHE receives from our Corporate Partners helps to support our high-quality programs. Please thank our Corporate Partners for their commitment to ACHE and helping us advance healthcare management excellence.

* Aramark
* athenahealth
* Cardinal Health
* CareFusion
* Cerner
* Conifer Health Solutions
* Philips Healthcare
* The Risk Authority—Stanford 
* Trane Healthcare


2015–2017 Strategic Plan

At the November Board of Governors meeting, the Board approved the 2015-2017 Strategic Plan. In drafting the plan, ACHE reached out to members, chapter leaders and Regents, as well as newer segments of ACHE’s membership and thought leaders in the field, to learn how ACHE can best serve you in the rapidly evolving healthcare environment.

As changes in healthcare unfold, we will continue to offer top-notch educational programs as well as research, books, magazines and journals with insight from experts on topics that are vital to your success. We also will expand our 45,000-member community to include professionals from across the continuum of care, physician executives and other clinical leaders. In doing so, we will help prepare a new cadre of healthcare leaders. Together, we can provide greater value to our patients and communities.

ACHE will deliver innovative products and meaningful new solutions to keep you on the leading edge. Our 2014 professional development task force identified emerging competencies critical to healthcare leaders’ current and future success. As a result, ACHE will debut a number of new educational offerings this year on topics such as breakthroughs in value-based care models, population health management and leading in a changing environment.

New challenges and uncertainties test us as we work as a profession toward better health for all. ACHE is keeping a pulse on our environment, expanding resources and growing our community to help you meet those opportunities head on. 

For detailed information on the plan, head here.

Registration Open For 2015 IHF World Hospital Congress in Chicago

Together with the International Hospital Federation, the American College of Healthcare Executives and the American Hospital Association are pleased to joint host the IHF 39th World Hospital Congress in Chicago. The congress, “Advancing Global Health & Health Care,” will be held Oct. 6–8, 2015, at the Hyatt Regency Chicago.

The IHF World Hospital Congress is the world’s unique forum where decision makers from regional and national healthcare federations, hospitals and healthcare organizations are brought together to engage in dialogue and exchange experiences, ideas and knowledge on leadership best practices in hospital and healthcare management and delivery of services.

Conference sessions at the 2015 congress will focus on topics such as equity and access to care; patient and community engagement; quality and safety; innovation in healthcare delivery; and ethics. Attendees also will get a behind-the-scenes look at several leading Chicago-based healthcare organizations. Visit WorldHospitalCongress.org to learn more and register.


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Register Now:
Spring Networking Event

Thursday, May 7, 5:00 PM - 7:00 PM
Wolfgang Puck Pizza Bar, 607 Green Valley Road, Greensboro
For more information and to register, click here.

Spring Summit - Delivering Healthcare with the Patient in Mind
Thursday, May 21, 10:00 AM - 3:00 PM
Hospice and Palliative Care of Greensboro's Lusk Center, 2500 Summit Avenue, Greensboro
Earn 3.0 ACHE face-to-face hours with two panel discussions focusing on serving our patients: Palliative Care, Advancing Quality & Improving Costs and Patient-Centered Care.  Registration fee includes lunch.
For more information and to register, click here.

Welcome To Our Newest Members
We are excited to welcome the newest members of ACHE: Marion Alexander (Novant Health), Divya Bhagat (Cone Health), DeAnne Brooks (Cone Health), Michael Buckingham (Wake Forest Baptist Health), Katie Danner (Cone Health), Debbie Green (Cone Health), Kelsey Heiter (Wake Forest Baptist Health), Alisa Plymale (Kindred Hospital), and Kathy Smith (Kindred Healthcare).  We look forward to seeing you at an upcoming event!

Congratulations to our New and Recertified Fellows
New: Erik Lilje (Cardinal Health).  Recertified: Rita Bunch (High Point Regional), Sharon James, Murray Marsh Jr. (Randolph Hospital), Vicki Moran (Cone Health), and Lisa Pennington (Cone Health).