Spring 2015
In This Issue
President's Report
National News Q1 2015
Eliminate These Poor Listening Habits
Five Methods to Engage a New Employee
Find Out Who's Waiting to Welcome You
Special Thanks to Our Sponsors
Newsletter Tools
Search Past Issues
Print-Friendly Article
Print-Friendly Issue
Forward to a Friend
2015 Board Members
President
Garry Kauffman, MPA, FACHE, RRT, FAARC
Wake Forest Baptist Health
gkauffma@wakehealth.edu
(336) 713-2906

President-Elect
Katy Davis, MHA
Cone Health
Katy.Davis@conehealth.com
(336) 832-7396

Secretary
Deana Knight, MSN, HSAD, CEO
Select Specialty Hospital-Greensboro
DeKnight@selectmedical.com
(336) 832-8571

Treasurer
Michelle Bednarek, MHA, CHC, CPhT
Cone Health
Michelle.Bednarek@conehealth.com
(336) 218-8460

Director
Lisa Pennington, FACHE, M.Ed., CCC-SLP
Cone Health
Lisa.Pennington@conehealth.com
(336) 538-7517

Director
Kwadwo Frimpong-Badu
BB&T
kwadwofbadu@gmail.com
(405) 219-0130

Immediate Past President
Vivian Langley, MHA
Cone Health
Vivian.Langley@conehealth.com
(336) 538-7087

Education Chair
Bridgett Sellars, PhD, RN, FACHE
AMN Healthcare
Bridgettsellars@gmail.com
(336) 209-4933

Sponsorship Chair
Mark Watson, MPT, OCS, MBA
Watson Healthcare Solutions
mark@watsonhealth.com
(412) 302-1668

Audit Chair
Brad Marino, MPH, FACHE
Fellowship Hall
bradm@fellowshiphall.com
(336) 580-9198

Recruitment Chair
Michael Duke
KPMG
michaelduke@kpmg.com
(336) 416-0568

Education Liaison
Elisa Melvin, Ph.D
Pfeiffer University
Lisa.Melvin@pfeiffer.edu
(704) 945-7307

Education Consultant
Carol Vogt, Dr.P.H., MSN
Pfeiffer University
carol.vogt@pfeiffer.edu
(704) 945-7318

Student Associate
Eleanor Rivers
Cone Health
Eleanor.Rivers@conehealth.com
(336) 254-6720
Eliminate These Poor Listening Habits
To be successful in the workplace, it is imperative to be a strong listener. Listening enables leaders to not only take in information objectively before analyzing the information and using it to make decisions, but also to show respect to the person speaking. If the below habits sound familiar, work to eliminate them.

Daydreaming

Drifting off as another person is speaking can lead to embarrassing moments of continually asking, “What did you say?” Stay engaged during the conversation, and ask relevant questions as the speaker delves into the topic at hand.

Critiquing

When assessing a speaker’s appearance, clothing or habits, it’s difficult to hear the message he or she is trying to convey. Focus on maintaining good eye contact to trigger your ability to concentrate. The other person’s appearance is always less important than his or her message, and it is important to be respectful to the speaker.

Rehearsing

Considering your rebuttal to a specific point and forming an article in your head prevents you from focusing on the speaker’s presentation as a whole. This practice will only hurt you in the long run. You’ll miss important points of the conversation and will only be able to speak to one aspect of what was said instead of the presentation as a whole. Take notes during the presentation and form your opinion as you go. Once the speaker is done, take a moment to compose yourself and use your notes to craft your own speech.

Placating

This involves giving the appearance of being an engaged listener by nodding and agreeing with whatever you hear without actively engaging in what is being said. A strong listener pays attention and challenges the speaker when necessary. Focus on the presentation and actively listen, instead of pretending.
 
—Adapted from Communication Solutions December 2014 newsletter,
www.communicationbriefings.com
Previous Article
Next Article
Register Now:
Spring Networking Event

Thursday, May 7, 5:00 PM - 7:00 PM
Wolfgang Puck Pizza Bar, 607 Green Valley Road, Greensboro
For more information and to register, click here.

Spring Summit - Delivering Healthcare with the Patient in Mind
Thursday, May 21, 10:00 AM - 3:00 PM
Hospice and Palliative Care of Greensboro's Lusk Center, 2500 Summit Avenue, Greensboro
Earn 3.0 ACHE face-to-face hours with two panel discussions focusing on serving our patients: Palliative Care, Advancing Quality & Improving Costs and Patient-Centered Care.  Registration fee includes lunch.
For more information and to register, click here.

Welcome To Our Newest Members
We are excited to welcome the newest members of ACHE: Marion Alexander (Novant Health), Divya Bhagat (Cone Health), DeAnne Brooks (Cone Health), Michael Buckingham (Wake Forest Baptist Health), Katie Danner (Cone Health), Debbie Green (Cone Health), Kelsey Heiter (Wake Forest Baptist Health), Alisa Plymale (Kindred Hospital), and Kathy Smith (Kindred Healthcare).  We look forward to seeing you at an upcoming event!

Congratulations to our New and Recertified Fellows
New: Erik Lilje (Cardinal Health).  Recertified: Rita Bunch (High Point Regional), Sharon James, Murray Marsh Jr. (Randolph Hospital), Vicki Moran (Cone Health), and Lisa Pennington (Cone Health).