Fall 2015
In This Issue
Message from the President
Call for Nominations: 2016 Board of Directors
Message from Your ACHE Regent - Fall 2015
Checking In With Employees
Communicating Change
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2015 Board Members
President
Garry Kauffman, MPA, FACHE, RRT, FAARC
gwkauffman@hotmail.com
(336) 971-1108

President-Elect
Katy Davis, MHA
Cone Health
Katy.Davis@conehealth.com
(336) 832-7396

Secretary
Deana Knight, MSN, HSAD, CEO
Select Specialty Hospital-Greensboro
DeKnight@selectmedical.com
(336) 832-8571

Treasurer
Michelle Bednarek, MHA, CHC, CPhT
Cone Health
Michelle.Bednarek@conehealth.com
(336) 218-8460

Director
Lisa Pennington, FACHE, M.Ed., CCC-SLP
Cone Health
Lisa.Pennington@conehealth.com
(336) 538-7517

Director
Kwadwo Frimpong-Badu
BB&T
kwadwofbadu@gmail.com
(405) 219-0130

Immediate Past President
Vivian Langley, MHA
Cone Health
Vivian.Langley@conehealth.com
(336) 538-7087

Education Chair
Bridgett Sellars, PhD, RN, FACHE
AMN Healthcare
Bridgettsellars@gmail.com
(336) 209-4933

Sponsorship Chair
Mark Watson, MPT, OCS, MBA
Watson Healthcare Solutions
mark@watsonhealth.com
(412) 302-1668

Audit Chair
Brad Marino, MPH, FACHE
Fellowship Hall
bradm@fellowshiphall.com
(336) 580-9198

Recruitment Chair
Michael Duke
KPMG
michaelduke@kpmg.com
(336) 416-0568

Education Liaison
Carol Vogt, Dr.P.H., MSN
Pfeiffer University
carol.vogt@pfeiffer.edu
(704) 945-7318

Student Associate
Eleanor Rivers
Cone Health
Eleanor.Rivers@conehealth.com
(336) 254-6720
Checking In With Employees

Communicating and checking in on employees on a regular basis is important for a successful workflow. One-on-one meetings are a great way to consistently discuss duties, deadlines and questions and to keep in touch. The below will ensure the meetings are productive and necessary communication is shared in an effective manner.

Stick to a Specific Time

Consistency is key to beneficial communication. Connect with the employee regarding the day and time that would work best for both of you to meet on a weekly basis, and create meeting reminders for the discussion that extend far in advance. This ensures you will both be on the same page and that the meeting won’t be easily forgotten. Additionally, don’t cancel a check-in meeting at the last minute. There are exceptions, but sticking to a schedule shows your employee you value their time and creates a pattern that is easy to adhere to.

Create a Safe Space

Although constructive criticism on projects and management of workload is helpful for success, being respectful in delivering this feedback is a must. Employees should not be punished for speaking their mind. Make sure to answer their questions with respect, and try sharing something they’ve excelled in that week while offering suggestions for improvement in other areas. Such a gesture can boost morale and build trust. Creating a trusting environment will strengthen the bond between you and your employee.

Value Honesty

When chatting with an employee, strive to answer his or her questions as honestly as possible. If you can’t share something, explain why. And if you don’t have an answer, admit it and try to find out after the meeting.

Coach Employees
 
Instead of telling employees what to do, collaborate with them to help them find their own solutions and answers. This will help build their own confidence and their trust in you. Help them develop their skills so they feel empowered and engaged instead of dependent on you for advice.

Ask for Feedback

One-on-one discussions should not solely be a question-and-answer sessions. Engage in a real dialogue and ask employees what they desire from you and how you can help to manage them in a stronger way. They’ll welcome and appreciate the opportunity to give you their thoughts on your performance and other matters.

End on a Positive Note

At the end of each meeting, share at least one way in which the employee excelled that week. Thank the employee for his or her questions and the discussion itself, and express confidence in his or her abilities. Workers will feel better about meeting with you if you close on a high note. 

—Adapted from Communication Solutions May 2015 newsletter, www.communicationbriefings.com

 

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Save the Date!
Using Lean, Six Sigma, and Blue Ocean Thinking to Transform Organizations
Thursday, November 5, 5:00 PM
Grandover Resort and Conference Center, Greensboro, NC
Join us for an evening of networking, fine dining, and a panel discussion featuring four local professionals providing an overview of the various methodologies and share their experience regarding the use of these approaches in their respective organizations.  Registration includes dinner and two drink tickets (beer, wine, or soda).
Registration information will be emailed in the coming weeks.

Welcome To Our Newest Members
We are excited to welcome the newest members of ACHE of the Triad: Samar Ellison, Myra D. Kelly (Cone Health), Michael Lalor (Hospice and Palliative Care Center), Eleanor Parker (Randolph Hospital), and Priya Patel.  We look forward to seeing you at an upcoming event!

Congratulations to our New and Recertified Fellows
Recertified: Cindy Jarrett-Pulliam, Danica Patterson (Novant Health), and Judy Schanel (Cone Health).