|In This Issue|
|2015 Board Members|
Garry Kauffman, MPA, FACHE, RRT, FAARC
Katy Davis, MHA
Deana Knight, MSN, HSAD, CEO
Select Specialty Hospital-Greensboro
Michelle Bednarek, MHA, CHC, CPhT
Lisa Pennington, FACHE, M.Ed., CCC-SLP
Immediate Past President
Vivian Langley, MHA
Bridgett Sellars, PhD, RN, FACHE
Mark Watson, MPT, OCS, MBA
Watson Healthcare Solutions
Brad Marino, MPH, FACHE
Carol Vogt, Dr.P.H., MSN
Change is frequent within an organization. Whenever something is looming on the horizon, employees will look to you for information and answers. Whether this is layoffs, leadership change or simply rumors, you need to be prepared to foster an honest dialogue and share as much information as possible with employees.
Share What You Know
Even if you’re not completely sure of the exact steps that will be taken, explain what the final process is supposed to look like and what it might mean for them. Let’s say the topic is salary increases. Noting that management is looking over the options in front of them, but that decisions won’t be made until next year will give workers a stronger sense of relief. It may not provide much insight into the final outcome, but employees will feel better having some idea of what’s going on.
Listen for Concerns
Pay attention when you meet with employees to learn what worries they have. Setting up small group discussions with employees to discuss their concerns will help set in place a stronger peace of mind. Knowing their thoughts regarding the change can help you work to find out more information and allows you to share the details you think will quell their concerns.
Allowing employees to hear information through the grapevine rather than you is the biggest way to lose their trust and confidence—delaying bad news does not make it better. During these times, make communication with your team a priority.
—Adapted from Communication Solutions July 2015 newsletter, www.communicationbriefings.com
|Save the Date!|
Using Lean, Six Sigma, and Blue Ocean Thinking to Transform Organizations
Thursday, November 5, 5:00 PM
Grandover Resort and Conference Center, Greensboro, NC
Join us for an evening of networking, fine dining, and a panel discussion featuring four local professionals providing an overview of the various methodologies and share their experience regarding the use of these approaches in their respective organizations. Registration includes dinner and two drink tickets (beer, wine, or soda).
Registration information will be emailed in the coming weeks.
Welcome To Our Newest Members
We are excited to welcome the newest members of ACHE of the Triad: Samar Ellison, Myra D. Kelly (Cone Health), Michael Lalor (Hospice and Palliative Care Center), Eleanor Parker (Randolph Hospital), and Priya Patel. We look forward to seeing you at an upcoming event!
Congratulations to our New and Recertified Fellows
Recertified: Cindy Jarrett-Pulliam, Danica Patterson (Novant Health), and Judy Schanel (Cone Health).