Spring 2016
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President's Message
ACHE National News Q1 2016
Building Rapport
Inspire Positivity Through Constructive Criticism
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2016 Board Members
Katy Davis, MHA
Cone Health
(336) 832-7396

Michelle Bednarek, MHA, CHC, CPhT
Cone Health
(336) 218-8460

Brad Marino, MPH, FACHE
Fellowship Hall
(336) 580-9198

Lisa Pennington, FACHE, M.Ed., CCC-SLP
Cone Health
(336) 538-7517

Immediate Past President
Garry Kauffman, MPA, FACHE, RRT, FAARC
(336) 971-1108

Education Chair
Barbara Wolfe
Randolph Hospital

Sponsorship Chair
Erik Lilje
Cardinal Health

Audit Chair
Dave Jenkins, MA, MBA
Cone Health
(336) 832-7840

Education Liaison
Carol Vogt, Dr.P.H., MSN
Pfeiffer University
(704) 945-7318

Student Associates
Beth Murray
Cone Health
(336) 951-4527

Keith Jones
Cone Health
(336) 832-8764
Inspire Positivity Through Constructive Criticism

Constructive criticism can help employees improve their work and thus the organization. However, some managers can be negative when delivering the criticism, even if they have good intentions. Prefacing criticism with a comment such as “I want to help you do your job better” isn’t constructive if it destroys an employee’s confidence. Keep the strategies below in mind when providing advice to your employees:
  • Create an agenda. Criticism should typically be given soon after a mistake is made, but make sure you plan out what you will be saying prior to any conversation. Take a few moments to consider the situation and jot down some notes. Most importantly: Don’t criticize in public. 
  • Don’t use humor. While humor can help to lighten the mood, jokes can send a mixed message. Criticism should be played straight when talking to employees about mistakes and performance problems. 
  • Stay calm. If you lose your temper, you could lose control of the situation—and you don’t want the discussion to turn into an argument. If necessary, wait a few minutes to calm down before speaking with your employees. If not, the conversation could have the opposite effect of your intentions. 
  • Say something positive. There’s no need to share extraneous praise, but it’s important to give employees a reason to listen to you. Expressing confidence in them can make them more receptive to your message. 
  • Offer suggestions. Pointing out errors is only a first step. Provide them with suggestions to avoid mistakes in the future, and ask him or her what could be done differently. Strong constructive criticism goes beyond identifying problems—it also is a way of offering ideas and solutions. 
—Adapted from Communication Solutions January 2016 newsletter, www.communicationbriefings.com.
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Save the Date!
ACHE of the Triad presents the Second Annual Spring Summit on May 26, 2016
We will be offering two panel discussions: Diversity & Inclusion and Leading a Successful Multigenerational Organization. The event will be held at Hospice and Palliative Care of Greensboro's Lusk Center and the day will start at 10 am and conclude by 3 pm, with lunch included in your registration fee. An invitation with registration information will be emailed to you in the coming weeks through EventBrite.

Welcome To Our Newest Members
We are excited to welcome the newest members of ACHE of the Triad: Dennis Campbell, Eric DeJonge, Eric Foushee, Andrew Jackson, Kevin Mahaffey, John Rodio, and Katherine Schuitema. We look forward to seeing you at an upcoming event!

Congratulations to our New and Recertified Fellows
Dana Weston, FACHE (new), Sean Sans, FACHE (recertified) and Rick Blake, FACHE (recertified). Congratulations on your achievements and your commitment to your profession.