Message from the President

by Paul A. Jeffrey

Carrying out the mission into 2010.....   






Welcome to another new year with THEF and ACHE. As I begin my year as the Chapter President, I would like to tell you about the exciting year we have planned. We have four quarterly education sessions planned this year, and our goal is to have two that are ACHE Category I sessions. We hope to grow our membership significantly this year, and have several of you advance to Fellow status!

Our first quarterly meeting was held March 17 at Advanced Home Care in High Point, NC. We offered a Category II session called "Your Career GPS - Tips for Getting from Here to There." Our speaker and subject expert was Beverly Bradstock, who is a partner in the consulting firm of "Associates for Professional Development". It was a fun and interactive session about how to make changes in your career path, or how to take the right steps to prepare to advance in your career. She also talked about work-life balance, which we all found helpful.

Our next quarterly meeting will be held in May at Wesley Long Hospital. It is a Category I session titled "Leading a Successful Multi-Generational Organization." This is a timely and relevant subject, and we have lined up a great panel of speakers who are senior executives from several Triad hospitals. Stay tuned for the e-mail notification with details.

This year our Board has made a decision that we will need to charge a nominal fee for attendance at these quarterly meetings. We have always had a fee for non-ACHE affiliates, and a fee for the end of the year meeting where we have had dinner at Grandover Resort, but this year we will add a small fee for affiliates to attend these session each quarter. We are striving to have more Category I credit events, and need to line up panelists and speakers for these events. While they donate their time, and the Triad Healthcare organizations donate much of the space and food for these events, we do still have incidental expenses related to these events and other expenses such as our scholarship program. We need to be sure that we can cover all of our expenses and balance our budget. Please review the invitation to the next event for details about attendance fees.

We are also trying to increase our membership this year, and would like all our members to try and recruit two more members to ACHE. Remember that by joining ACHE they will automatically be a THEF member as well. Please bring a friend to the next quarterly meeting and help interest them in this network. It is up to the members to spread the word and leverage the resources of the chapter to realize the many benefits that such a society can bring.  I'm speaking of benefits such as professional advancement, knowledge and continuing education, networking and relationship building, the furthering of professional ethics and standards, and the furthering of leadership and management excellence. 

Message from the Regent

Winter 2010

Regent’s Message


Regent’s Message


March 11, 2010



Thank you to those who attended the ACHE Breakfast held February 19 as part of the North Carolina Hospital Association Winter Meeting. The official count was one hundred and thirty five, which is the largest turnout in several years. District 2 Governor Marie Cameron, FACHE, presented an interesting program about the future of ACHE and her great perspective on leadership. Regent’s Senior Leadership Awards were presented to Mark Leonard, FACHE, for outstanding leadership as President and CEO of WestCare for over 15 years and to Jeffrey Spade, FACHE for outstanding leadership of the North Carolina Rural Health Center. Young Careerist awards went to Dean Cikins for outstanding leadership of the Greater Charlotte Chapter and to Kathleen Kaney, FACHE for outstanding leadership in the area of disaster response management.


Make sure you consider attending the Duke Endowment Roland-Hite Seminar in Charlotte, May 6-7. For the first time in the long history of this excellent event there will be an ACHE breakfast as well as Category I credit hours offered. Thanks to Dean Cikins for taking the lead in this initiative.


Last fall I wrote about my experience as a patient for an outpatient procedure at Carolinas Medical Center and the amazing people who took care of me and my family. As someone who believes in lifelong learning, I had another opportunity to experience healthcare from a patient’s perspective on February 25.


College football and wrestling as well as parachuting out of perfectly good airplanes while I was in the Army started wear and tear that eventually led to me needing to have my right hip replaced. After putting the surgery off for two years, the pain got to the point that I really needed to get it done. I told my orthopedic surgeon that, although I had spent many years browbeating his colleagues as to why they had to use prosthesis’s that cost so much that they ate up most of the DRG payment, in my case, money was no object. He got a kick out of that.


My surgery went well. I was standing the afternoon of my surgery, walking and climbing stairs the next day and went home thirty-six hours after the procedure. Homecare is a wonderful service and I am told I can start going to the office for a few hours this coming week.


While all of this is pretty amazing, the best thing about this whole experience was a renewed perspective about just how special healthcare people are. Most of the nurses, nursing assistants, physical therapists and OR staff that took care of me were relatively young. They were all caring, well trained, sure of themselves and just very nice people. Several of the nurses had started other careers and came to nursing in their late twenties. They not only knew their profession, they were well rounded professionals who related well with patients and families.


I left the hospital not only with a new titanium hip, but with new encouragement about our future as a major part of our economy and society. If we are adding to our ranks the quality of people that took care of me, we will find new and better ways of treating and preventing illness and we will make it the most pleasant experience for the consumer it can be.


While I am not suggesting you spend time as patients, I would encourage you to get out and walk around your organization and pay attention to the quality of the people who are doing the work. I hope you will be as happy with what you see as I am.



Fred T. Brown, Jr., FACHE

Regent for North Carolina



Leader-to-Leader Program

Each time you encourage a colleague to join ACHE or sponsor a Fellow applicant, you will receive points that can be redeemed for quality rewards such as a Cross pen, technology set, umbrella, gift certificate and more.


ACHE’s Leader-to-Leader Program recognizes the influential role affiliates play in recruiting new members and encouraging current Members to advance to Fellow and rewards you for it. One point is awarded for each new Member recruited or current Member who advances to Fellow. To receive credit, they must list you as the sponsor on their applications.


Points can be redeemed one at a time on or saved to redeem at a later date for multiple items. By encouraging your colleagues to join ACHE or earn the FACHE credential, you will enhance their professional development, boost your organization’s productivity and performance, and positively impact healthcare delivery. Visit the Leader-to-Leader area of or contact ACHE’s Customer Service Center at (312) 424-9400 or for more information

Join the ACHE Official Group on LinkedIn

LinkedIn is a social networking tool to help affiliates exchange information, build contacts and share ideas. Join the ACHE Official Group on LinkedIn today to make new business contacts with other ACHE affiliates and enhance your current relationships with a growing online network of leaders in the healthcare field. This group is exclusively for ACHE affiliates.

To join the ACHE Official Group on LinkedIn, you must have a profile. To create a profile, visit Once you have completed your profile, you are ready to join your colleagues around the country.

Click here to get started now.

National News - Spring 2010

National News
Spring 2010

ACHE Call for Nominations for the 2011 Slate

ACHE’s 2010–2011 Nominating Committee is calling for applications for service beginning in 2011. All affiliates are encouraged to participate in the nominating process. ACHE Fellows are eligible for any of the Governor and Chairman-Elect vacancies and are eligible for the Nominating Committee and Regent-at-Large vacancies within their district. Open positions on the slate include:

- Nominating Committee Member, District 2 (two-year term ending in 2013)
- Nominating Committee Member, District 3 (two-year term ending in 2013)
- Nominating Committee Member, District 6 (two-year term ending in 2013)
- Regent-at-Large, District 1 (three-year term ending in 2014)
- Regent-at-Large, District 6 (three-year term ending in 2014)
- Governor (three-year term ending in 2014)
- Governor (three-year term ending in 2014)
- Governor (three-year term ending in 2014)
- Governor (three-year term ending in 2014)
- Chairman-Elect

Please refer to the following district designations for the open positions:

  • District 1: Canada, Connecticut, Delaware, Maine, Massachusetts, New Hampshire, New Jersey, New York, Pennsylvania, Rhode Island and Vermont.
  • District 2: District of Columbia, Florida, Georgia, Maryland, North Carolina, Puerto Rico, South Carolina, Virginia and West Virginia.
  • District 3: Illinois, Indiana, Iowa, Kentucky, Michigan, Minnesota, Nebraska, North Dakota, Ohio, South Dakota and Wisconsin.
  • District 6: Uniformed Services/Veterans Affairs.

Candidates for Chairman-Elect and Governor should submit an application to serve, a copy of their resume and up to 10 letters of support.

Candidates for Regent-at-Large and the Nominating Committee should only submit a letter of self-nomination and copy of their resume.

Applications to serve and self-nominations can be submitted by U.S. mail and postmarked between Jan. 1 and July 15. Mail applications to serve to: MG David A. Rubenstein, FACHE, chairman, Nominating Committee, c/o Julie Nolan, American College of Healthcare Executives, 1 N. Franklin St., Ste. 1700, Chicago, IL 60606-3529. Materials also can be sent via e-mail to or faxed to (312) 424-2828 by July 15.

The first meeting of ACHE’s 2010–2011 Nominating Committee will be held on Tuesday, March 23, 2010, during the Congress on Healthcare Leadership in Chicago. The committee will be in open session at 2:45 p.m. During the meeting an orientation session will be conducted for potential candidates, giving them the opportunity to ask questions regarding the nominating process. Immediately following the orientation, an open forum will be provided for ACHE affiliates to present and discuss their views of ACHE leadership needs.
Following the July 15 submission deadline, the committee will meet to determine which candidates for Chairman-Elect and Governor will be interviewed in person on Oct. 28, 2010. All candidates will be notified in writing of the committee’s decision by Sept. 30, 2010.
To review the Candidate Guidelines, visit the Affiliates Only area of and select the “Candidate Guidelines” link on the left-hand side of the page. If you have any questions, please contact Julie Nolan at (312) 424-9367 or

ACHE Executive Program Scholarships

ACHE is pleased to announce the opportunity for members to apply for full scholarships to attend the Executive Program. The Toshiba America Medical Systems, Inc. Executive Program scholarships provide assistance to ACHE affiliates whose organizations lack the resources to fully fund their tuition. 

The ACHE Executive Program is designed to help healthcare middle managers refine their knowledge, competencies and leadership skills. Participants will have the opportunity to learn, share and grow professionally together over the three multi-day sessions. The program will cover such relevant topics as appraisal of personal leadership, managing disruptive behavior, talent development, understanding hospital governance, conflict management, measuring financial success, physician integration and improving patient safety and clinical quality.

The Executive Program, a three-part series of sessions, will be held at the following locations and dates: Chicago (June 21–22), San Diego (August 9–11) and Orlando (October 18–19). Participants will attend all three sessions.

To apply for a scholarship, please submit the following documents by April 9, 2010:

  • A statement explaining how you, your organization and your community will benefit from your participation in the Executive Program
  • Current job description and resume
  • A brief description of your organization, which includes size, scope of services, and whether it is a for-profit or nonprofit organization
  • A letter of support from your organization’s CEO or other senior executive endorsing your candidacy to receive scholarship funds

 Please submit these documents with your registration form via mail, fax or e-mail to:
 Rebecca Stacy, Program Coordinator, Division of Education
 American College of Healthcare Executives
 1 N. Franklin St., Ste. 1700
 Chicago, IL 60606
 Telephone: (312) 424-9362
 Fax: (312) 424-0023

For more information on the Executive Program or the Toshiba America Medical Systems, Inc. scholarships, please go to

ACHE Senior Executive Program

The Senior Executive Program prepares senior healthcare leaders for complex environments and new challenges. Past participants have been senior directors, vice presidents, COOs, CNOs and CFOs—many of whom aspire to be a chief executive officer and believe the Senior Executive Program assists them in that goal. It consists of three sessions, each two-and-a-half days in length. Locations and dates are as follows: Chicago (June 21–23), San Diego (August 9–11) and Orlando (October 18–20).

Participants grow professionally in a supportive learning environment over the three sessions. The Senior Executive Program includes such relevant topics as improving board relationships, increasing personal influence, financial management in the era of payment reform, confronting disruptive behavior, influencing public policy and reducing medical error.

Enrollment is limited to 25 healthcare executives. For those individuals whose organization lacks the resources to fully fund their tuition, a limited number of scholarships are available. For more information, contact Rebecca Stacy, program coordinator, Division of Education, at (312) 424-9362 or go to

Senior Executive/Executive Program Informational Teleconference

Join an informational teleconference on Wednesday, March 31, to learn more about the faculty, content and expected outcomes of the programs. The Senior Executive Program session begins at 2:00 p.m. CST; the Executive Program session begins at 3:00 p.m. CST. Call (877) 676-6548, follow the prompts and use code 443507077.



Speechwriting Tips for Successful Presentations

Do you get that feeling of dread in the pit of your stomach when you’re asked to write a speech or presentation? You have plenty of company; there are thousands of others just like you who hate everything about public speaking. But with these few professional tips, you can write a speech that is more interesting, more memorable and easier to present.

1. Get their attention.
Think for a moment about talk show interviews with celebrities. They don’t start out by saying, “I’m here to spend the next 15 minutes talking about my new movie.” Instead, they start out by telling a great story, something that people can relate to. It catches your attention and keeps your interest.

To start the speech, choose a story or a personal experience about your topic you can share. Another option is to begin the speech with an interesting quote that relates to the topic. The Web site has a wide range of quotes on all kinds of topics. Some people like to start with a joke—but this is only good advice for seasoned joke tellers.

For all stories, quotes, and jokes, make sure that they are appropriate for your audience. Keep it relevant and interesting, and your speech will be off to a great start.

2. Narrow your topic.
Most people are too ambitious when they select a speech topic. It’s not practical to try to cover the history of the Roman Empire in 10 minutes. You need to narrow your topic down to something more manageable, which makes it easier to write and present your speech. You can focus on a few main points, the things that are most important about your topic. This makes the speech more memorable and gives you time to weave in interesting facts and details.

3. Use a conversational tone.
People speak much differently than they write. A common error is to write a speech out word for word, using the same type of jargon you’d use in a report. That makes for a very dull presentation. Remember that a speech is a chance to talk to your audience, to share information with them. Instead of saying, “The annual production for widgets was a 25 percent net increase over the previous year’s production,” try something more like, “Last year’s production was 17,000 widgets, but this year we were able to increase that total by an amazing 25 percent. Good job, production team!”

4. Make each point memorable.
Another common error is to use the old formula, “Tell them what you’re going to say, say it, then tell them what you said.” The idea is that repeating the information makes it stick. With all due respect to the old school, in today’s digital age of fast information delivery, you’re going to bore your audience to tears.

Instead, keep your points simple and easy to understand. Think sound bites: tight phrases that sum up the whole idea. For each point you make, tell a story or relate some information to illustrate that point. Then recap your points at the end. That’s plenty. If you really feel the need to repeat it again, then hand out a sheet that summarizes your main points—but only after the speech is over.

Experienced speechwriters use these simple tips to build incredibly successful and memorable presentations. You don’t have to be afraid to write a speech. With this information, you’re ready to present like a pro.

Adapted from “Speechwriting Tips for Successful Presentations,” by Marie Bouvier. For more information, visit

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