Message from the President

by Paul A. Jeffrey

Carrying out the mission into 2010.....   






Welcome to Summer 2010.  We just completed our Spring Education Program on May 12, 2010 titled "How to Lead a Successful Multi-Generational Organization" that offered a 1.5 ACHE approved credits. The program was a big success. The topic, as well as the panel of expert local healthcare executives, was a major attraction leading to a great turnout from other healthcare executives from the majority of the health systems in the Triad.


The panelists and moderator did a phenomenal job in speaking about the many challenges and opportunities about having a multi-generational work force, and how important it is to cultivate a diverse organization. This was well received by the audience as evident from the feedback we got from the returned completed program evaluation forms. We had a response rate of more than 50%, and a tabulated rate of satisfaction with the program and panelist of 4.6 on a range of 1 to 5, five being Very Satisfied with the program and Excellent for the panelist and moderator.


Some of the other feedback we received was:


"Panelist group was very knowledgeable and some of the specific examples that were discussed were very helpful." "Very informative." "Audience participation added value to the meeting." "Great Meeting."


Other feedback we received was in reference to other topics of interest for our future Education Programs. A topic that seemed very popular and in demand was relevant to the new Healthcare Reform Law and it's impact on hospitals and hospital programs. We will look to possibly offer a program in the late summer on this same topic that seems to be on interest to many.


Thank you to all that participated in our program, and for those who did not we are sorry you missed it. We look forward to seeing you at our Summer program. In the meantime, have a great and safe summer.






Paul A. Jeffrey


Triad Healthcare Executive Forum


Wesley Long Community Hospital


Message from the Regent

Summer 2010

Regent’s Message


Regent’s Message


 May 2010

Dear North Carolina ACHE Fellows, Members and Student Associates,

Since I communicated with you last, I decided to do a bit of “secret shopping” and had my right hip replaced on February 25. I am doing great, thank you. Even someone of my long tenure in the healthcare field can occasionally be amazed about how far we have come. This procedure usually meant a two week hospital stay when I first started in the early seventies. I was in Carolinas Medical Center for 26 hours, stood up within 5 hours of surgery, and was climbing stairs the next morning before my discharge! Nursing and physical therapy were great! Thanks to many of you for your good wishes and notes. While I hope you never have to have this procedure, I can personally attest that knowing what I know now, I should have had this done two years ago when the orthopedic surgeon suggested it.

North Carolina will need to elect a Regent later this year! My three-year term is in its last year. The time has quickly gone by but thank goodness for term limits in ACHE! (Don’t you wish we had these in the U.S. Congress?). Requirements for becoming the Regent include being a Fellow or achieving Fellow status by Sept. 3, 2010. I want to commend all of our chapters that are doing a great job in our state in growing our membership. Regents are elected by the membership. I hope several of you will consider putting your name in consideration. It has been a high point in my professional life. It is hard work at times, but it is very rewarding. Please feel free to give me a call if you would be interested in serving.

Career development, including resume review, resume posting and position vacancies are all on the ACHE Web site, As Regent, I am often contacted by members looking for positions in our state. I am glad to help, but often find that the member has not looked at the Web site and has not developed a network to assist in their search. If you are looking to make a career move, try and find a reasonable number of friends and colleagues in the field with whom you can confidentially share your career objectives. Make sure they have your up-to-date resume on file. As they hear about vacancies or receive calls and emails from executive search firms, your name should be top of mind. If you have five folks keeping their eyes and ears open for you, your potential for hearing about and seeking that perfect job is greatly improved.

If you think your career would be enhanced by having one or more mentors, you are right.  It has been my experience, however that many healthcare young executives (and some not so young) do not know how to have a mentor. The answer is pretty simple: you need to ask!  When you find that person in your organization or in other organizations who has been successful, made an impact and is someone whose advice you would seek, make the first move! Ask the person if you might call them or visit from time to time when you need advice about a particularly complex or challenging issue. While you may get turned down, most executives will be flattered by the question and say yes. You don’t even have to use the word “Mentor”, but with time and conversation, a professional relationship should develop and your career will be better for it. Mine certainly is.

I realize this message is a bit rambling but it tells what I am thinking lately: one, healthcare is more exciting and challenging than it ever has been; two, leadership of your organizations and in ACHE has never been more important; and three, with challenge comes opportunity and as you are seeking career opportunities, think ACHE, building a network and finding a mentor!

It is a privilege to be your Regent.


Fred T. Brown, Jr., FACHE
Regent for North Carolina



ACHE Call for Nominations for 2011 Slate

National News
Spring 2010

ACHE Call for Nominations for the 2011 Slate

ACHE’s 2010–2011 Nominating Committee is calling for applications for service beginning in 2011. All affiliates are encouraged to participate in the nominating process. ACHE Fellows are eligible for any of the Governor and Chairman-Elect vacancies and are eligible for the Nominating Committee and Regent-at-Large vacancies within their district. Open positions on the slate include:

- Nominating Committee Member, District 2 (two-year term ending in 2013)
- Nominating Committee Member, District 3 (two-year term ending in 2013)
- Nominating Committee Member, District 6 (two-year term ending in 2013)
- Regent-at-Large, District 1 (three-year term ending in 2014)
- Regent-at-Large, District 6 (three-year term ending in 2014)
- Governor (three-year term ending in 2014)
- Governor (three-year term ending in 2014)
- Governor (three-year term ending in 2014)
- Governor (three-year term ending in 2014)
- Chairman-Elect

Please refer to the following district designations for the open positions:

  • District 1: Canada, Connecticut, Delaware, Maine, Massachusetts, New Hampshire, New Jersey, New York, Pennsylvania, Rhode Island and Vermont.
  • District 2: District of Columbia, Florida, Georgia, Maryland, North Carolina, Puerto Rico, South Carolina, Virginia and West Virginia.
  • District 3: Illinois, Indiana, Iowa, Kentucky, Michigan, Minnesota, Nebraska, North Dakota, Ohio, South Dakota and Wisconsin.
  • District 6: Uniformed Services/Veterans Affairs.

Candidates for Chairman-Elect and Governor should submit an application to serve, a copy of their resume and up to 10 letters of support.

Candidates for Regent-at-Large and the Nominating Committee should only submit a letter of self-nomination and copy of their resume.

Applications to serve and self-nominations can be submitted by U.S. mail and postmarked between Jan. 1 and July 15. Mail applications to serve to: MG David A. Rubenstein, FACHE, chairman, Nominating Committee, c/o Julie Nolan, American College of Healthcare Executives, 1 N. Franklin St., Ste. 1700, Chicago, IL 60606-3529. Materials also can be sent via e-mail to or faxed to (312) 424-2828 by July 15.

The first meeting of ACHE’s 2010–2011 Nominating Committee will be held on Tuesday, March 23, 2010, during the Congress on Healthcare Leadership in Chicago. The committee will be in open session at 2:45 p.m. During the meeting an orientation session will be conducted for potential candidates, giving them the opportunity to ask questions regarding the nominating process. Immediately following the orientation, an open forum will be provided for ACHE affiliates to present and discuss their views of ACHE leadership needs.
Following the July 15 submission deadline, the committee will meet to determine which candidates for Chairman-Elect and Governor will be interviewed in person on Oct. 28, 2010. All candidates will be notified in writing of the committee’s decision by Sept. 30, 2010.
To review the Candidate Guidelines, visit the Affiliates Only area of and select the “Candidate Guidelines” link on the left-hand side of the page. If you have any questions, please contact Julie Nolan at (312) 424-9367 or


Listening as a Key Leadership Strategy Component

Successful leaders don’t talk all the time; they pay close and constant attention to the people they want to influence. If you want to do a better job of leading people, start by becoming the kind of leader your people feel comfortable talking to. Here are some guidelines.

  • Ask good questions. The best questions generate detailed answers and thorough discussions. Instead of telling people what you want them to do, ask them what they think they should do and why. Listen before you speak, and then ask more questions that explore their thinking.
  • Don’t solve problems for people. Your employees will bring you problems and ask you what to do. Resist the impulse to tell them, or to handle the problem yourself. Instead, talk about what caused the problem, explore options and—again—listen to ideas. Even if the solution ultimately comes from your head, people will feel better about putting it to work knowing they had a fair chance to share their opinions.
  • Pay attention to feelings. You don’t have to be a psychologist to understand and take into account the emotions of your employees. Let people vent when they’re upset. Acknowledge their anger when they feel they’ve been treated unfairly. Smile when they make a joke. You may not agree with their feelings, but you do need to validate them.
  • Look forward, not back. Always steer your discussion toward the future. Avoid dwelling on past mistakes or last year’s triumphs. Don’t ignore the lessons of experience; instead, take a long-term perspective that motivates people to move forward.

Adapted from “Make Listening a Key Component of Your Leadership Strategy,” Communication Solutions, July 2009; (800) 878-5331;

Power Pack Your PowerPoint

Are your PowerPoint presentations putting audiences to sleep? You can take your PowerPoint from boring to boardroom quality with just a few simple tips. Instead of using PowerPoint as the visual equivalent of a road map to your speech, try thinking of PowerPoint as a magazine, a great Web site or even a movie.

PowerPoint is an excellent visual tool that can be used to win people to your point of view, but most people don’t take advantage of all that it has to offer.

Don’t give your audience the same old/same old. Make your presentation more powerful by putting these expert tips into action.

1. Use words sparingly.
A common rookie error is to write everything you want to say on the PowerPoint slide. Bad idea. Your audience members can read too, and they’ll be bored in minutes if you’re just reading the presentation word for word.

In order to engage your audience in what you are actually saying, use words sparingly on the PowerPoint slides. One sentence to make them think is far better than 10 bullet points that put them to sleep. Use text sparingly to point out key issues, ask questions or make a call to action.

If you need notes to remember what to say, keep them with you. Use the slides to keep momentum going.

2. Make it visually appealing.
“A picture is worth a thousand words” is definitely true in PowerPoint. A single image can make a powerful statement about your message—and make your message much more memorable.

Thankfully, you are not limited to the clip art that comes with PowerPoint. One of the best resources for royalty-free, high-quality images is at
(DGL stands for Design Gallery Live.) There is a box at the top of the page that allows you to search over 150,000 images, including photos and clip art. They’re easy to download and add to your presentations, and they make a huge impact.

Or consider adding your own images. Would you rather see an Excel spreadsheet of the shipping department’s fourth quarter results or a photo of the guys in the shipping department, hard at work and smiling in front of a sign that says “98% Delivery Reliability”? Which one would you remember?

3. Keep it simple.
It can be tempting to use all of PowerPoint’s bells and whistles, including dissolving transitions, sound effects and slide printouts. But the most effective presentations are not the ones that use a Star Wars-style title fade or a door knock sound; they’re not the ones with 15-page handouts. They’re the ones that leave you thinking about the key points of the presentation after the slides are all done.

Keep it simple when you design a PowerPoint presentation. You don’t have to use every single PowerPoint feature to be a power user. Determine what your main points are and focus on those. Sell the message you want to get across. Use PowerPoint as a tool to communicate with your audience.

By using PowerPoint to power pack your presentations, you’ll make your message
—and yourself—more memorable. Change the way you think about and use PowerPoint, and all of your presentations will be a success.

Adapted from “Power Pack Your PowerPoint,” by Marie Bouvier. For
more information, visit


Join the ACHE Official Group on LinkedIn

LinkedIn is a social networking tool to help affiliates exchange information, build contacts and share ideas. Join the ACHE Official Group on LinkedIn today to make new business contacts with other ACHE affiliates and enhance your current relationships with a growing online network of leaders in the healthcare field. This group is exclusively for ACHE affiliates.

To join the ACHE Official Group on LinkedIn, you must have a profile. To create a profile, visit Once you have completed your profile, you are ready to join your colleagues around the country.

Click here to get started now.

Find Out Who's Waiting to Welcome You

You never know who you will meet at your local ACHE Chapter - a welcoming place where you can connect with other healthcare leaders in a professional, friendly and supportive environment.

You will also find many opportunities to learn and grow in your career at a convenient location closer to home, saving you time and money on travel.

Connect Today. Contact our chapter leadership to find out who's waiting to welcome you.

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