President's Message

Pamela M. Sinclair, FACHE

THEF members and colleagues,

It is hard to believe it is fall already and Halloween is right around the corner.

THEF's quarterly educational session in September was hosted by the Pfeiffer MBA/MHA class and was a great success. The students had poster sessions around the room, and they were very gracious with assisting in setting up the event and hosting. We had a great turnout of students!

The event was held at Wesley Long Education Center in Greensboro and it was a Category I panel discussion called "Bending the Execution Curve: Implementing Successful Organizational Change in Hospitals and Healthcare Organizations." The moderator was our very own past THEF president, Bob Byrd, FACHE, and he did a wonderful job creating great discussion around how large organizations implement and deal with change. The panelists were Aashka Mehta, Director and Nursing Home Administrator Penn Nursing Center, Angie Orth, VP Regional development and Quality, Advanced Home Care, and Chuck Taylor, Senior Consulting Manager for GE Healthcare. They shared experiences and well as strategies for change management as well as dealing with the emotional response to change.

Stay tuned for our next quarterly educational session and annual meeting on November 9, 2011. We will need to discuss nominations for next years THEF Board of Directors at this meeting.

As a reminder, the 2011 THEF Board of Directors are as follows: Pamela Sinclair, FACHE, President; Sam Seifert, President-Elect; Preston Hammock, Treasurer-Secretary; Wendy Hicks, Director; Johnny Veal, Director; and Paul Jeffrey, Immediate Past President.

Hope to see you in November.


Pamela Sinclair, FACHE
2011 THEF Board of Directors


Message from the Regent

John Roberts, FACHE

“Can you remember where you were when…..”
I have heard that comment before. Many of us can probably mark significant times in our lives by certain events and remember exactly where we were or what we were doing at the time. Can you remember where you were or what you were doing when:

-  Osama bin Laden was killed in May, 2011?
-  Elvis died in 1977? (I lived in Tupelo, MS for a while, his birthplace. His death was and still is a big deal there.)
-  President Kennedy was killed in 1963? (I know most of you were not born yet; I was in middle school.)
-  My Auburn Tigers won the NCAA National Championship in January, 2011. (Sorry, it is a significant event for me.)
-  Terrorists attacked our country on September 11, 2001. (I was on Capitol Hill in DC that day attending a legislative event. I will never forget that day. We were told to evacuate the House of Representatives office building. I could see smoke rising in the distance from the Pentagon after one of the planes crashed into it. I remember F-15s flying overhead. It was very scary; I prayed really hard that day.)
So, what do these major events have to do with ACHE, Regent messages, our profession or our jobs? Probably not too much, but my point is that there can be major happenings that can affect our lives and in some cases can affect our society and culture.
I want to recommend a fine article for your reading and study. Author Joe Flower recently posted “The Power in What We Most Fear” on H&HN Daily on September 20, 2011. You can find it here:
Mr. Flower writes about a very significant event about to happen…or may be about to happen; Healthcare Reform. Mr. Flower begins the article with this line; “Health care is more unstable than it has been at any time in living memory. That is pretty scary…” Mr. Flower ends his article with these lines; “The time span is short, the speed accelerating. Given the pace of change of a huge, politically embedded system like health care, this is probably a unique opportunity in our professional lives. Once the system re-concretes, it is not likely that we will have another such opportunity any time soon. We in health care deal in contracts and budgets and programs and percentages, but these numbers and documents represent real life and death, real suffering and poverty. If you hope, in your life, to do good in the world, now’s the time.”

You have to read the entire article to appreciate how this significant event might come down. I hope you will read it.
There will not be a single event that reforms healthcare. There won’t be a specific date we can attach to it. None of us will actually be able to say “I remember where I was when healthcare was reformed.” But I will remember Joe Flower’s comment “…this is probably a unique opportunity in our professional lives…If you hope, in your life, to do good in the world, now is the time…”
Cheers to all.

John Roberts, FACHE
ACHE Regent for North Carolina

National News - Fall 2011

Introducing ACHE’s New Online Postgraduate Fellowship Area

Give back to the field by offering a postgraduate fellowship in your organization. The new Postgraduate Fellowship Area on gives healthcare leaders the resources and tools they need to design and post a postgraduate fellowship, attract qualified candidates and develop future leaders. The site includes information related to formatting a fellowship, compensation and benefits, recruiting, onboarding and assessing the fellow. Organizations may also post their postgraduate fellowship on ACHE’s online Directory of Postgraduate Administrative Fellowships.

Visitors are now directed to choose from three categories: Students looking for postgraduate fellowship listings, organizations seeking information on how to create a postgraduate fellowship, and organizations that wish to post a postgraduate fellowship.

For more information see

ACHE’s Governance Improvement Plan

In June 2011, the ACHE Board of Governors adopted the revised report and recommendations of the 2010 Governance Task Force. The original recommendations, issued in January 2011, were modified based on feedback and comments from ACHE Regents, chapter leaders and other stakeholders. The resulting plan for improvements to ACHE’s governance system is now available to all stakeholders and affiliates.

The plan presents the actions ACHE will take to increase value for affiliates, which include refining the relationship with ACHE chapters, fine tuning the roles and responsibilities of Regents and providing a clear pathway for potential leaders of the association.

ACHE Chairman Rulon F. Stacey, PhD, FACHE, who is also chairman of the Task Force, hosted a Web conference on Aug. 17, 2011. The Web conference was recorded and is available for those who were unable to attend the live conference. Both the plan and the recording are available here:

Save the Date for the 2012 Congress on Healthcare Leadership: March 19–22 at the Hyatt Regency Chicago

ACHE’s Congress on Healthcare Leadership brings you the best in professional development, opportunities to network with and learn from peers, and the latest information to enhance your career and address your organization’s challenges in innovative ways.

More than 4,500 healthcare leaders attended the 2011 Congress on Healthcare Leadership. Join us in 2012 and experience the energy of an event that draws the top healthcare leaders from across the nation and around the world.

This premier healthcare leadership event brings:
* Education on current and emerging issues
* More than 140 sessions of practical learning from healthcare’s top leaders
* Opportunities to connect with your peers
* Career-enhancement workshops

Registration and lodging open Nov. 10, 2011.

Job Listings Wanted for ACHE’s Free Job Bank

ACHE’s Job Bank contains more than 1,000 healthcare management listings at any given time with new jobs posted daily. ACHE is seeking to expand the Job Bank to include more positions for early careerists, who are actively seeking new opportunities.

Advertise your open healthcare management positions in ACHE’s Job Bank to target the most qualified candidates—from early careerists to senior-level executives. ACHE looks to you to post open positions to help ensure the Job Bank continues to be a vibrant resource for ACHE affiliates.

Jobs are posted free of charge and are only accessible to ACHE affiliates. To post positions, visit For more information, contact Maxine Ellison at (312) 424-9446.



Choose a Diverse Panel of Teachers

Valuable lessons can come from anyone. The key is to interact with a wide range of people, particularly those who are not like you. Seek out a diverse group of people and you might:

  • Broaden your perspective by talking with people who disagree with you. Learn more about why they hold their positions.
  • Improve your character by observing people you admire. Study how they handle ethical dilemmas and difficult situations. Ask how they developed the qualities that you would like to nurture in yourself.
  • Learn from mistakes without making them yourself. Instead of avoiding people who have faltered, ask what they have learned from the experience. Think about how they could recover. You will learn how to handle setbacks yourself, and you may be able to lead others to recover from their mistakes, too.
  • Discover the hidden lessons. Sometimes the people with the most to teach may be the quietest or the lowest on the organizational chart. Seek out people whom others overlook and listen to their stories. There might be something to learn.

—Adapted from “Who Do You Learn From?” Mary Jo Asmus, Aspire Collaborative Services,

Drive Retention With These 4 Simple Steps

Only 48 percent of the employees recently surveyed by Towers Watson say their employers do a good job retaining top-level talent. That is the lowest level since the end of 2008. Adopt these strategies to retain key staff and boost their productivity:

  • Chart their careers. Seventy-eight percent of employees who stay put say their current employers offered them long-term career opportunities. Only 26 percent of employees who plan to leave feel that way.
  • Give kudos. Sixty percent of workers who stay with their employer are satisfied with how they are recognized. Only 20 percent of employees who plan to leave are content.
  • Communicate more. About two-thirds of workers who plan to remain with their employer say management does a good job of communicating. Less than one-third of those planning to leave believe that.
  • Balance work and life. More than two-thirds (69 percent) of workers who plan to stay feel that management generally understands the issues they face in their jobs and life and offers a supportive culture. But only one out of three workers who are planning to leave has a similar feeling.

—Adapted from “Resolutions to Retain Talent, Engage Workers,” Towers Watson,

Baby Boomers, Beware! Donít Let Your Resume Date You!

Deborah Walker, Certified Career Management Coach

If you’re a job seeker of the Baby Boom generation, you may be feeling a little left out by the job market. You’re certainly not ready to retire, but the young recruiters you send resumes to don’t seem to respond to your skills and experience. If you’re feeling symptoms of age discrimination, you should know that your resume could be the culprit, categorizing you as out of date and over the hill.
There are three ways your resume can put you in the over the hill category. Your resume is due for an update if it contains:
1.      Outdated technology skills
2.      Outdated industry or occupational terminology
3.      Outdated resume trends
Don’t despair if your resume is out of date. You can perform an extreme resume makeover by using the tips below.
1.      Make sure you are up to date on your industry’s technology.
Check multiple job descriptions within your industry to see what technologies employers really want. Determine which technologies are missing from your resume. Then decide what you need to learn or do in order to fill that technology gap. Consider adult education classes, college classes, or even online learning.
You should be aware that technology terms are often used as keywords to filter the best resumes from electronic databases. If your resume doesn’t have them, it may never be seen. Make sure your technology skills aren’t leaving you behind.
2.      Make sure your resume is using current terminology.
If you have just been adding to the same old resume over the years, then your early entries may be using outdated terms. One way to bring your resume up to date is through publications from your industry’s professional associations. If you don’t belong to any professional associations, you might be missing out on the latest industry-speak.
Another good resource is job descriptions. Search job descriptions in your field for recurring terms. Learn to use the current terminology for your industry correctly and effectively.
3. Make sure your resume reflects today’s trends in resume format and style.
Ten or 15 years ago, the old-fashioned reverse-chronological format may have worked for you. But now that you have more experience, it may not be the best choice. The more advanced hybrid format may be much better at promoting your skills and expertise, providing you with a more professional presentation. With the hybrid resume, potential employers will form an impression of you based on your best accomplishments, not just your most recent job description.
You should also realize that some of the old resume rules just don’t apply any more. For example:
·         “Limit your resume to one page.” This is a really old idea that limits your ability to show all of your skills and expertise.
·         “End your resume with References Available Upon Request.” You don’t need to say that; it’s assumed.
·         “You should show every job you have ever held and give each equal importance.” Your employment history should only go back as far as it related to your current employment objectives. Think of your resume as a marketing piece that highlights the best parts rather than as a tell-all.
·         “Your resume should go back no more than ten years.” Don’t use an arbitrary number to determine how much to include on your resume. Use the rule of relevancy to decide how many of your jobs to include.
·         “One resume should handle everything.” Not anymore! In addition to tailoring your resume to different fields or industries, you’ll also need to tailor the way that you save it.
You’ll want to have (1) a standard Word format (for printouts and as email attachments), and (2) a Plain Text version for online forms. This will save you a lot of time in repairing lost formatting, which often occurs when cutting and pasting a Word document into a text-only form.
Let your experience work for you rather than against you. Using these tips to update your resume can make a noticeable difference in interest from employers. And your new resume will be a better reflection of your hard-earned skills, talents, and expertise.
Deborah Walker, Certified Career Management Coach
Read more career tips and see sample resumes at:

2012 to 2014 Credentialing Changes

Throughout ACHE’s history the requirements for becoming board certified have evolved to ensure that the process of earning the FACHE credential and being recertified is rigorous, reflecting current trends and the significance of the credential as an indicator of professional development and commitment.

At its November 2010 meeting, the ACHE Board of Governors revised the requirements associated with earning the FACHE credential and for recertification to address the need for face-to-face education and to increase the required continuing education credits.

The changes, which also impact the definition of Category I (ACHE education) hours, will be fully implemented January 1, 2014. The detailed decision and rationale is contained in the attached document on the ACHE website: "Strengthening the Value of Fellowship: A Learning Community of Peers" and its companion document "Changes in FACHE Continuing Education Requirements: Q&A." These were written to communicate the Board’s decision. A Quick Reference Guide has also been created to communicate the changes.

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