President's Message

Pamela M. Sinclair, FACHE

THEF members and colleagues,

It is time for the THEF Board to change for the New Year 2012. I am happy to announce the new 2012 THEF Board of Directors, who are as follows: Sam Seifert, President; Wendy Hicks, President-Elect; Preston Hammock, Secretary-Treasurer; Vivian Langley, Director; Sherry Nance, Director; Anthony Potter, Director; and Pamela Sinclair, FACHE, Immediate Past President.

THEF's quarterly educational session and annual meeting was held at Grandover again this year on November 9. The speaker was attorney Jodi Knox from Womble Carlyle, who gave us a Healthcare Law update. This was a very interesting and informational event, with all the recent and pending changes coming in the Medicare and Medicaid systems. Healthcare continues to be a challenging professional career, which makes organizations like THEF so important to be able to grow our peer group to have discussions and positive interactions about how others are handling the difficult environment we often find ourselves in.

Stay tuned for our next quarterly educational session, which will likely be in February 2012.

I hope to see you at our next quarterly event.

Pamela Sinclair, FACHE
2011 THEF Board of Directors

Message from the Regent

Year-end…time for reflection and planning
If you are like me (and I am certainly not making any assumptions that you are), the time from Thanksgiving Day to New Year’s Day has always been a time for reflection and planning for me. Because of the literal process of thanksgiving, I take a lot of time to accept and give thanks for my blessings, such as my great family, health, comfortable lifestyle, etc. But that reflection reminds me that others are without family, have difficult health issues and whose quality of life might not be so good. (Because of our chosen professions in healthcare, we have a unique opportunity to interact with many people who are hurting, and need help and encouragement. We can and do make a difference in many ways.) Then as the days leading up to the Christmas season approach, another time of reflection comes upon me. Most of that reflection still falls into the arena of thanksgiving; reminding me of the really important things in my life. And then comes the New Year. Time for reflection is overcome by the time for planning for what will come. I have never been one to make a lot of resolutions for the New Year, but I always do have a big sense of anticipation of what might be in store in the days ahead. I am excited about my thanksgiving and very much looking forward to what lies ahead.

I wish all North Carolina ACHE affiliates a great holiday season and a happy and healthy 2012.

Now some ACHE business…

2012 Congress
Affiliates should have received the registration information for the 2012 Congress on Healthcare Leadership, March 19-22, 2012 in Chicago. I strongly urge you to attend this year’s Congress. It will be the largest gathering of healthcare executives, perhaps 4,500 (extreme networking!) and cutting-edge education opportunities. (If you know of a NC affiliate that is between jobs and might need financial assistance with the registration fees for Congress, I might be able to help. Send me an email with the details, but hurry; I need this information before the end of the year.)

NCHA Winter Meeting
As a part of the NCHA meeting, NC ACHE affiliates will have an annual breakfast meeting on February 17. More information will be available from NCHA soon. As your Regent, I will have the opportunity to make awards to a senior level healthcare executive and an early careerist. I would welcome any suggestions for individuals. An award criterion is below. Please email me your thoughts.
Regent’s Award 

Award Criteria

Each Regent is encouraged to provide an award for outstanding healthcare executives in his or her jurisdiction. ACHE will support two Regent’s Awards each Convocation year with a certificate and an etched crystal sculpture award. The recipients must be active College affiliates or individuals who have contributed to healthcare management but are not eligible for membership. This would include individuals such as those considered for Honorary Fellowship (i.e., trustees, political figures, etc.).

Regents may construct their awards program in any way they would like. However, some Regents have requested sample criteria they can use for their award. ACHE has developed the criteria listed below for an Early Career and a Senior-Level Healthcare Executive Award.

Early Career Healthcare Executive Award

  • An affiliate of the American College of Healthcare Executives
  • Demonstration of leadership ability
  • Demonstration of innovative and creative management
  • Executive capability in developing his/her organization and promoting its growth and stature in the community
  • Participation in local, state, or provincial hospital and health association activities
  • Participation in civic/community activities and projects
  • Demonstration of participation in College activities and interest in assisting ACHE in achieving its objectives

Senior-Level Healthcare Executive Award

  • A Fellow of ACHE
  • A CEO, COO, or other senior-level executive title within the organization
  • Demonstration of leadership ability
  • Demonstration of innovative and creative management
  • Executive capability in developing his/her organization and promoting its growth and stature in the community
  • Contributions to the development of others in the healthcare profession
  • Demonstration of leadership in local, state, or provincial hospital and health association activities
  • Participation in civic/community activities and projects
  • Demonstration of participation in College activities and interest in assisting ACHE in achieving its objectives

One last thought…
If any of you or your team members ever has reason to doubt the value of what we do as healthcare providers, whether you are a direct caregiver or support those who are, you will be renewed by reading the article at this link.

I work with an amazing group of professionals who work in physical rehabilitation. Perhaps you watched the powerful ABC special on the rehabilitation of Congresswoman Gabby Giffords or followed the recovery of Bob Woodruff. Read the article, share it with others and be proud of what we do as healthcare professionals.

Cheers to all…

John Roberts, FACHE
ACHE Regent for North Carolina


National News - Fall 2011

Introducing ACHE’s New Online Postgraduate Fellowship Area

Give back to the field by offering a postgraduate fellowship in your organization. The new Postgraduate Fellowship Area on gives healthcare leaders the resources and tools they need to design and post a postgraduate fellowship, attract qualified candidates and develop future leaders. The site includes information related to formatting a fellowship, compensation and benefits, recruiting, onboarding and assessing the fellow. Organizations may also post their postgraduate fellowship on ACHE’s online Directory of Postgraduate Administrative Fellowships.

Visitors are now directed to choose from three categories: Students looking for postgraduate fellowship listings, organizations seeking information on how to create a postgraduate fellowship, and organizations that wish to post a postgraduate fellowship.

For more information see

ACHE’s Governance Improvement Plan

In June 2011, the ACHE Board of Governors adopted the revised report and recommendations of the 2010 Governance Task Force. The original recommendations, issued in January 2011, were modified based on feedback and comments from ACHE Regents, chapter leaders and other stakeholders. The resulting plan for improvements to ACHE’s governance system is now available to all stakeholders and affiliates.

The plan presents the actions ACHE will take to increase value for affiliates, which include refining the relationship with ACHE chapters, fine tuning the roles and responsibilities of Regents and providing a clear pathway for potential leaders of the association.

ACHE Chairman Rulon F. Stacey, PhD, FACHE, who is also chairman of the Task Force, hosted a Web conference on Aug. 17, 2011. The Web conference was recorded and is available for those who were unable to attend the live conference. Both the plan and the recording are available here:

Save the Date for the 2012 Congress on Healthcare Leadership: March 19–22 at the Hyatt Regency Chicago

ACHE’s Congress on Healthcare Leadership brings you the best in professional development, opportunities to network with and learn from peers, and the latest information to enhance your career and address your organization’s challenges in innovative ways.

More than 4,500 healthcare leaders attended the 2011 Congress on Healthcare Leadership. Join us in 2012 and experience the energy of an event that draws the top healthcare leaders from across the nation and around the world.

This premier healthcare leadership event brings:
* Education on current and emerging issues
* More than 140 sessions of practical learning from healthcare’s top leaders
* Opportunities to connect with your peers
* Career-enhancement workshops

Registration and lodging open Nov. 10, 2011.

Job Listings Wanted for ACHE’s Free Job Bank

ACHE’s Job Bank contains more than 1,000 healthcare management listings at any given time with new jobs posted daily. ACHE is seeking to expand the Job Bank to include more positions for early careerists, who are actively seeking new opportunities.

Advertise your open healthcare management positions in ACHE’s Job Bank to target the most qualified candidates—from early careerists to senior-level executives. ACHE looks to you to post open positions to help ensure the Job Bank continues to be a vibrant resource for ACHE affiliates.

Jobs are posted free of charge and are only accessible to ACHE affiliates. To post positions, visit For more information, contact Maxine Ellison at (312) 424-9446.



2012 to 2014 Credentialing Changes

Throughout ACHE’s history the requirements for becoming board certified have evolved to ensure that the process of earning the FACHE credential and being recertified is rigorous, reflecting current trends and the significance of the credential as an indicator of professional development and commitment.

At its November 2010 meeting, the ACHE Board of Governors revised the requirements associated with earning the FACHE credential and for recertification to address the need for face-to-face education and to increase the required continuing education credits.

The changes, which also impact the definition of Category I (ACHE education) hours, will be fully implemented January 1, 2014. The detailed decision and rationale is contained in the attached document on the ACHE website: "Strengthening the Value of Fellowship: A Learning Community of Peers" and its companion document "Changes in FACHE Continuing Education Requirements: Q&A." These were written to communicate the Board’s decision. A Quick Reference Guide has also been created to communicate the changes.


Tips on Effective Mediation of a Dispute

Step up when you notice that a personal conflict between two employees is starting to flare up and affect the larger group’s effectiveness. Follow these simple guidelines:

  • Seek an invitation. For the most part, staffers might not appreciate having you or anyone interfere without permission. However, if they seem incapable of resolving the matter on their own, do not wait for them to ask you to intervene. Let them know up front that you have noticed a problem, and offer them the choice of solving it on their own by a certain deadline or with your assistance.
  • Make it clear that you will not be taking sides. Explain in advance that you intend to be objective. Although you may speak with each employee separately, explain that you will pass along what each person tells you, to give the other person a chance to verify and also clarify.
  •  Pass along criticism and comments. Sharing positive remarks as well as negative comments allows each person to see the merit in the other person’s position.
  • Point out miscommunication and misperceptions. The employees’ relationship may be suffering because of wrong information, invalid assumptions, misjudged intentions or incorrect conclusions. Tell them what you see, remind them of their common goals and needs and ask them to suggest solutions.
  • Keep the lines of communication open. After they resolve the issue, look for or create opportunities for them to interact occasionally. Recognize and reward positive actions that contribute to open communication.

Adapted from “Change Crisis-Management Approach” Communication Briefings, November 2010; (800) 791-8699;


Tailor Your Crisis-Management Approach

You will stay more firmly in control of your emotions, your team and your schedule if you tailor your management style—be responsive and not reactionary. What’s the difference? Reacting means jumping in before you have thought through the situation. Responding means waiting until you have taken in the situation thoroughly and come up with a plan.

Take these steps to start responding:

  • Remember the big picture. Do not overlook your goals and objectives. Consider how the current situation fits into the big picture and you will find it easier to respond appropriately.
  • Put it in context. What is happening on your team and throughout your organization? Make sure that your next step benefits you, the organization and everyone involved.
  • Do not favor emotion over logic. But do not focus on logic alone. The best decisions come from a blend of gut reaction and facts. Balance your immediate visceral response with the information you need to fill in critical blanks.
  • Recognize choices. When you react immediately, you often do not realize that you have more than one good option. If you take time to analyze the situation, you will realize that you always have choices.

Consider them—and their likely consequences—before you act.

Adapted from “Change Crisis-Management Approach” Communication Briefings, November 2010; (800) 791-8699;

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