President's Message

Samuel B. Seifert, MHA

Greetings Triad Healthcare Executive Forum!  It's hard to believe but calendar year 2012 is at its halfway point.  Thus far, your THEF chapter has been active organizing and holding two educational programs.  Our first event, held on March 29th, was a qualified ACHE face-to-face education program on "Ensuring Your Community's Emergency Preparedness."  We had 34 people in attendance who interacted with our assembled panel of experts.  Important take-aways from this session include: 1) community networks/partnerships are important; 2) practice/planning is critical; 3) communication is vital; 4) the Triad community has lots of knowledgable people working behind the scenes daily to ensure our preparedness in the event of an emergency.  Most recently, on June 13th, THEF welcomed back Ms. Joan Evans, Chief Learning Officer and VP of People Development at Cone Health.  Ms. Evans provided valuable, research-based insight and advice to our 37 attendees on "Planning Your Career and Your Life: They Can Co-exist."  Many thanks to Ms. Evans for her spirited and informative presentation to our membership. 

Please be on the lookout for information that will be forthcoming on our third educational event of the year, planned for a September timeframe.  THEF is partnering with Pfeiffer University to host a panel discussion  on "Ethical Challenges in Healthcare Leadership."  We are planning this event to qualify for 1.5 hours of face-to-face education credit (previously category 1).  More to come, so stay tuned. 

Lastly, THEF is continuing its tradition of offering scholarship money to professionals of healthcare organizations in the Triad who are pursuing a graduate level degree for a career in healthcare management/adminstration.  Please contact THEF board member Wendy Hicks at for more information. 

As always, thank you for continued interest and involvement in THEF.  I look forward to seeing you at future events. 


Message from Your ACHE Regent - Spring 2012

Message from Your ACHE Regent
Spring 2012


I hope all is well with each of you. I am enjoying the opportunities to work with many of the ACHE members in North Carolina as your Regent. As I mentioned in my last Regent Newsletter, 2012 is alive with issues directly and indirectly affecting our industry. Change is coming…perhaps sooner than later. I often wonder if “health care reform” is really going to reform the issues that most need reforming. I know we are anxiously awaiting the decision of the Supreme Court on the requirement for individuals to purchase health insurance. Regardless of which side the Court comes down on, the ruling will have a fundamental impact on our management activities going forward. State-wide, we are all preparing for a big election year. A record number of Congressional seats are up for grabs, there will be a change in the Governor’s office, a very important vote on an amendment to our state constitution and the usual local elections will require a close watch on how the election results affect our healthcare management responsibilities. In the Charlotte area where I live, planning is underway big time for the Democratic National Convention activities.
So, I am thinking this is the time for leadership to rise to the top. Leadership development and life-long learning is the foundation of ACHE. But we have to have a little fun with this stuff. That world renowned leadership development tip sheet, the comic strip called “Dilbert” ran a timely strip on April 30 in the Charlotte Observer. Dilbert’s boss (the pointy-haired guy) is talking to several others and shares that he is reading a book about leadership. He says “…I realize I don’t do any of the things discussed in that book…” In the next frame, the boss says “….I don’t understand how such a book can get published with so many errors…”
Oh, well, wish us all some good luck.
2012 Congress
The 2012 Congress was held in March. I enjoyed seeing a lot of NC ACHE members. (Plan now to attend the 2013 Congress.) Attendance overall was an all-time high. I especially enjoyed the opportunity to participate in the Convocation ceremonies when all ACHE members who advanced to Fellow in the past year were recognized. It is impressive that 25 NC members advanced and received recognition and the status of Fellow. These new Fellows have earned the opportunity to use the FACHE initials. 29% of the NC ACHE members are Fellows. NC’s percentage is higher than the national percentage.
Board Exam Fee Waiver Promotion
This is a good opportunity for me to urge more NC members to take advantage of ACHE’s offer to waive the board exam fee for ACHE members who apply for FACHE credential between March 1 and June 30. Find more information on this promotion at
ACHE Call for Nominations for the 2013 Slate
A vacancy will occur for an ACHE Fellow from District 2 (NC’s District) on the ACHE Nominating Committee. It is a two year term ending in 2015. Several NC members have been appointed to ACHE committees recently. The Nominating Committee is important and it would be great to have someone from NC on this committee. Fellows can review the committee candidate guidelines at the “Affiliates Only” area of Select the “Candidates Guidelines” link on the left side of the page.
Chapter Activities
I know your chapters are active. I have participated in several board meetings and several face-to-face education sessions. The education sessions have been of high quality and well attended. I strongly recommend that you be active in your local chapter. We are fortunate to have 4 chapters in NC. Some states have only one so we have ACHE activity close to all members. If you are not receiving periodic email messages from your local chapter, please let me or ACHE know. We can fix that!
Cheers to all and a pleasant and healthy spring to you….
John Roberts, FACHE
ACHE Regent for North Carolina


National News - Summer 2012

National News
Summer 2012

Fund for Innovation Offerings
ACHE is offering a new special session funded in part by the Foundation of ACHE’s Fund for Innovation in Healthcare Leadership.

On Tuesday, Sept. 11, in conjunction with the Atlanta Cluster, ACHE and the Fund will present “Palliative Care: Impact on Quality and Cost,” led by Diane E. Meier, MD, FACP, director, Center to Advance Palliative Care, and vice chair for public policy, Lilian and Benjamin Hertzberg Palliative Care Institute. During this valuable, half-day session, you will gain a clear understanding of the opportunities palliative care programs can provide to your department and organization. See how a palliative care program can help address many of the medical, psychological, financial and ethical challenges that occur in the continuum of care. Equip yourself with specific strategies to develop a new palliative care program or set priorities for an existing program. Ensure your organization has adequate staff and resources to fulfill its potential in terms of both quality and cost of care.

As a result of this program, you will be able to:

* Align palliative care with organizational mission and goals
* Identify specific ways palliative care impacts quality and cost in hospitals
* Pinpoint conditions that maximize impact of palliative care service
* Introduce new tools well designed for rapid implementation of expanded palliative care services
* Identify patient characteristics that can be used to trigger earlier identification of needs

In addition, a selected panel of healthcare leaders will share perspectives on palliative care services. Participation in this workshop qualifies for 4 hours of ACHE Face-to-Face Education credit.

For those already participating in the Atlanta Cluster, continue your professional growth with this special offering. Or, participate solely in this program and discover tremendous opportunities for improving patient care and the overall health of the communities you serve. Visit for details.

This program is just one way the Fund brings innovation to the forefront of healthcare leadership. For more information about this special session and the Fund for Innovation in Healthcare Leadership, visit or call ACHE’s Customer Service Center at (312) 424-9400.

ACHE Regent Elections
The 2012–2013 Council of Regents election process is under way, with the following 19 jurisdictions open for election:

* Air Force
* Army
* California—Northern & Central
* Colorado
* Connecticut
* District of Columbia & Northern Virginia
* Indiana
* Iowa
* Kentucky
* Maine
* Nevada
* New Mexico & Southwest Texas
* New York—Metropolitan New York
* South Dakota
* Veterans Affairs
* Washington
* West Virginia
* Wisconsin
* Wyoming

Chapter officials whose territory is located in one of these jurisdictions should encourage their members to run for Regent. Serving as a Regent is a unique opportunity to exercise leadership abilities, share innovative ideas and act on behalf of ACHE members.

All Fellows who wish to run for election must submit either a letter of intent to ACHE via certified mail postmarked by August 31, 2012, or an electronic letter of intent to  Please use this form to submit the letter of intent.

Jennifer Connelly
Regent Elections Coordinator
Division of Regional Services
American College of Healthcare Executives
One North Franklin Street, Suite 1700
Chicago, IL 60606-3529

If you have submitted your letter of intent electronically and you haven’t received confirmation that it was acknowledged by September 4, 2012, please contact Jennifer Connelly at (312) 424-9328 or

Please note: New Regents will each serve a three-year term on the Council of Regents beginning at the close of the 2013 Council of Regents meeting during ACHE’s annual Congress on Healthcare Leadership.
Go to the Affiliates Only area of to learn more about these upcoming elections.

Tuition Waiver Assistance Program

To reduce the barriers to ACHE educational programming for ACHE members experiencing economic hardship, ACHE has established the Tuition Waiver Assistance Program.

ACHE makes available a limited number of tuition waivers to ACHE Members and Fellows whose organizations lack the resources to fund their tuition for education programs. Members and Fellows in career transition are also encouraged to apply. Tuition waivers are based on financial need and are available for the following ACHE education programs:

* Congress on Healthcare Leadership
* Cluster Seminars
* Self-Study Programs
* Online Education Programs
* Online Tutorial (Board of Governors Exam preparation)
* ACHE Board of Governors Exam Review Course

All requests are due no less than eight weeks before the program date, except for ACHE self-study courses; see quarterly application deadlines. Incomplete applications and applications received after the deadline will not be considered. Recipients will be notified of the waiver review panel's decision not less than six weeks before the program date. For ACHE self-study courses, applicants will be notified three weeks after the quarterly application deadline.

If you have questions about the program, please contact Teri Somrak, associate director, Division of Professional Development, at (312) 424-9354 or For more information, visit

Exam Online Community Offers a Complimentary Interactive Learning Platform

Members preparing for the Board of Governors Examination can access the Exam Online Community as a complimentary and supplementary resource that can boost their confidence and help them succeed. The Online Community is an interactive platform to learn and glean study tips from other members taking the Exam. Also, participants have the opportunity to discuss Exam topics with experts for better understanding and can participate in study groups.  Interested members can join the Exam Online Community at

Online Postgraduate Fellowships Area Provides a Vital Resource to Organizations and Individuals

Postgraduate fellowships are essential to attracting highly qualified healthcare management professionals and developing future leaders. ACHE offers robust online resources on postgraduate fellowships at for organizations seeking to develop a postgraduate fellowship or find the best candidate for their fellowship offerings. The site includes the Directory of Fellowships in Health Services Administration for organizations to post their fellowship opportunities and for students to find opportunities they want to pursue. Resources for organizations looking to start a Fellowship include sample manuals, templates and checklists. Visit for more information.

Help Eliminate Disparities in Care

Addressing disparities is no longer just about morality, ethics and social justice: It is essential for performance excellence and improved community health. Last year ACHE, the American Hospital Association, Association of American Medical Colleges, Catholic Health Association of the United States, and National Association of Public Hospitals and Health Systems collectively made a call to action to eliminate healthcare disparities. The goals of the initiative are to increase the collection of race, ethnicity and language preference data; increase cultural competency training for clinicians and support staff; and increase diversity in governance and management. To learn more about the tools and resources available to help eliminate disparities in care, visit


Implement Tactics to Foster Engagement

There are ways beyond stock options and profit-sharing to instill in workers a sense of ownership in the organization. To make workers feel they are helping to run the company, follow these steps:

Share information. Financial information is crucial; workers will question whether they’re really participating if finances are kept secret. But operational information is vital, too. Employees should understand how one person’s work affects others in the organization—the domino effect. Other information to share: strategies, successes (especially employee success stories), setbacks and internal and external pressures.

Teach. Employees may not be aware of what they need to know in order to understand company operations and ask intelligent questions. Explain what the numbers on your financial reports mean, and show how workers’ efforts affect the budgets and revenue in different areas.

Ask. Ask for and encourage participation. If trust is high between management and workers, your organization probably has high levels of participation already. If not, start with small, formal steps—for instance, create a committee to offer suggestions on how to improve operations.

Listen. To foster a sense of ownership, you must commit yourself to being open to new ideas from unexpected sources. Encourage employees to come to you with their ideas, and reward them for putting out the effort to do so.

Learn. Talk to your staff and learn who the influential employees are, who the “squeaky wheels” are and what kind of “grease” you’ll need to bring them on board.

—Adapted from

Join the ACHE Official Group on LinkedIn

LinkedIn is a social networking tool to help members exchange information, build contacts and share ideas. Join the ACHE Official Group on LinkedIn today to make new business contacts with other ACHE members and enhance your current relationships with a growing online network of leaders in the healthcare field. This group is exclusively for ACHE members.

To join the ACHE Official Group on LinkedIn, you must have a profile. To create a profile, visit Once you have completed your profile, you are ready to join your colleagues around the country.

Click here to get started now.