ACHE of the Triad

Winter 2014

President's Message

Vivian Langley

Greetings, Triad Healthcare Executive Forum members! Hard to believe that 2013 is behind us now and we are charging forward into 2014. 

Greetings, Triad Healthcare Executive Forum members! Hard to believe that 2013 is behind us now and we are charging forward into 2014. As I begin my year as THEF President, I want to reflect on last year. THEF, which was led by Sherry Nance, Cone Health, hosted four local events; two of which offered face-to-face education credit hours (1.5). Three events were panel discussions that addressed pressing issues in healthcare. Our November annual dinner featured a guest speaker who discussed the importance of having a sponsor who can promote us in our current roles. We sincerely appreciate all the guest speakers and panelists who supported THEF in 2013.

Looking ahead in 2014, we installed new officers at our annual meeting in November: President-elect, Garry Kauffman (Wake Forest Baptist Medical Center); Julie Idoine, Secretary-Treasurer (Wake Forest Baptist Medical Center); Katy Davis, Director (Alamance Regional Medical Center, Cone Health); and Sherry Nance, Immediate Past President (Cone Health). Carol Vogt (Pfeiffer University) will serve in an advisory role for education programs.

Our first duty as the 2014 THEF Board of Directors is to begin the planning process for chapter events. On December 5, the board held a retreat on the Moses Cone campus. We are excited to share that we are planning to host five events in 2014. Wake Forest is hosting our first Face-to-Face meeting February 27, entitled, Integrating Acute to Post Acute Care Settings: Where Do We Go From Here? For more information or to register, click here. We hope to have other dates available soon to share in our next newsletter.

One of our goals in 2014 is to increase our membership. We encourage you to recruit new members to ACHE. Remember, by joining ACHE, you are automatically enrolled as a THEF member. When talking to nonmembers, share the advantages of being a member of ACHE. I'm referring to advantages such as professional advancement, knowledge and continuing education, networking and relationship building, the furthering of professional ethics and standards, and the furthering of leadership and management excellence. If you have questions about our chapter or would like to get involved in committees, please reach out to a board member.

I look forward to seeing you at a THEF event soon!
Vivian

Scholarship Recipients Announced

 
Scholarship winners Christina Timmons (left) and Cleo Montpellier (right) with 2013 THEF President Sherry Nance (center)

At the annual meeting in November, THEF awarded two scholarships valued at $750 each. Each year THEF provides financial support to professionals who are pursing a graduate level degree in healthcare leadership. The 2013 recipients were Cleo Montpellier (Cone Health) and Christina Timmons (Cone Health). Cleo and Christina are both seeking MHA degrees from Pfeiffer University. Congratulations Cleo and Christina! Thank you to everyone who engaged in the application process and best of luck to everyone who is pursuing an advanced healthcare degree.


Scholarship winners Christina Timmons (left) and Cleo Montpellier (right) with 2013 THEF President Sherry Nance (center)

Message from Your ACHE Regent - Winter 2013-2014

 


GREETINGS

This will be my last "Message from your ACHE Regent" as my term will end next month. As I said in the last newsletter, my three year term has been a blast. My reason for wanting to be your Regent was simply to give something back to our professional organization that has meant so much to me throughout my career. I thank everyone who has been so helpful to me. I continue to be so impressed with the high degree of professionalism and passion that is pervasive throughout our industry.

Our new Regent for North Carolina will be Joann Anderson, FACHE, President of Southeastern Health in Lumberton. I know Joann will do a great job for us. Joann's term will begin during the 2014 Congress in March.

ACHE ACTIVITIES

ACHE breakfast at NCHA Winter Meeting

We typically have over 100 ACHE members at the annual breakfast held as part of the NCHA Winter Meeting. We will do it again on Feb. 21 in Cary. Meeting details and registration can be found at www.ncha.org.
 
The speaker at the breakfast will be Carol A. Lovin, Executive Vice President for Strategy, Planning and Communications, Carolinas Healthcare System. Recognition of the Regent Awards for senior executives and young careerists will also be on the program.

2014 ACHE Congress

The largest gathering of healthcare management executives in the world will be at the 2014 ACHE Congress in Chicago, March 24-27. Registration details are at www.ache.org.

Tuition waivers for Congress are available for those in career transition or whose organizations lack the resources to fund education activities. To request a waiver, go to www.ache.org/tuitionwaiver.

ACHE Board Chairman Diana L. Smalley, FACHE attended the Greater Charlotte chapter annual meeting on January 23.

PONDER THIS...

How are supportive business cultures created in fast growing organizations (or organizations that are changing, or need to change, fast)?

Have you seen or heard about the movie "The Wolf of Wall Street"? I wanted to see the movie but after hearing about the vileness and unnecessary foul language, I decided to not subject myself to such stuff. However, as you will read in the article in the New York Times, the movie's story line does have some interesting lessons regarding how to build a culture that will support the mission of a fast moving company.

http://boss.blogs.nytimes.com/2014/01/07/entrepreneurial-lessons-from-the-wolf-of-wall-street/?_r=1&goback=%2Egde_63731_member_5827095564503760900

The writer of the article mentions the following observations:

...Can't build/change a culture in a comfort zone

...There is a potential for a dark side in the drive to be first/best

...Ordinary people must be developed into passionate supporters of the mission

...if the mission is only about money, it won't last

...There is a place for a "company rally cry" specific to the mission

...Culture must be supportive of underlings challenging the top leaders who might stray from the mission

...Hire leaders with huge egos, but teach/expect teamwork. (Interesting ideas about teamwork, read the article.)

I am not suggesting that the writer is correct in all his points or that you should pay money to see the movie or that our missions in healthcare management are anything close to a Wall Street culture, however I do believe that workplace culture will be the deciding factor for success or failure.


My hope is that 2014 is already looking like a successful year for all ACHE members.

Cheers to you all. I encourage us all to remember that eventually all we do is about our patients and/or those who receive our healthcare services.

As always, I also encourage you to "pray for those who suffer, especially if you don't."

I welcome your thoughts.


John Roberts, FACHE
ACHE Regent for North Carolina

National News - Winter 2013-2014

Register Now for the 2014 Congress on Healthcare Leadership
Call for Innovations for the 2014 Management Innovations Poster Session
Thomas C. Dolan Executive Diversity Program Scholars Selected

 

Register Now for the 2014 Congress on Healthcare Leadership

ACHE’s Congress on Healthcare Leadership brings you the best in professional development, exceptional opportunities to network with and learn from peers, and the latest information to enhance your career and address your organization’s challenges in innovative ways. The 2014 Congress on Healthcare Leadership, “Where Knowledge, Ideas and Solutions Connect,” will be held March 24–27 at the Hyatt Regency Chicago, and registration is now open at
ache.org/Congress.

Join us and be part of the dynamic, energizing event that draws world-class speakers and more than 4,000 healthcare leaders from across the nation and around the world.

This premier healthcare leadership event provides:

  • Education on current and emerging issues
  • More than 140 sessions of practical learning from healthcare’s top leaders
  • Opportunities to connect with your peers
  • Career-enhancement workshops

 

Thomas C. Dolan Executive Diversity Program Scholars Selected

Six scholars have been selected for the inaugural Thomas C. Dolan Executive Diversity Program from a pool of 85 applicants. The year-long program will help further prepare these mid- and senior-level careerists to advance to higher leadership roles. Scholars will benefit from specialized curriculum opportunities addressing barriers in career attainment and developing executive presence, one-on-one interaction with a specially selected mentor and participation in formal leadership education and career assessments. The scholars and their respective organizations are:

  • Leslie Burnside, system director, network development & physician relations, UNC Health Care, Chapel Hill, N.C.
  • Jaquetta B. Clemons, DrPH, system director, community health/benefit, CHRISTUS Health System, Irving, Texas
  • Heriberto “Eddie” Cruz, vice president, operations, Access Community Health Network, Chicago
  • Gayathri S. Jith, FACHE, senior vice president, strategy and operations, Valley Presbyterian Hospital,Van Nuys, Calif.
  • Jan Manary, RN, Captain, Nurse Corps, U.S. Navy, Reserve Component, Arlington, Va.
  • Patrick Ramirez, administrative director, UCSF Medical Center, San Francisco


“This is an impressive group of healthcare executives to compose our inaugural cohort,” says ACHE President and CEO Deborah J. Bowen, FACHE, CAE. “We are confident these scholars will not only benefit from the program offerings but will make strong contributions to healthcare as they advance in their careers.”

The Thomas C. Dolan Executive Diversity Program was established by the Foundation of the American College of Healthcare Executives to honor Dolan, who served as president and CEO of ACHE from 1991-2013, for his long-standing service to the profession of healthcare leadership and to further his strong commitment to achieving greater diversity among senior healthcare leaders. Scholars will receive tuition to attend ACHE’s most notable educational offerings, including the 2014 Senior Executive Program or Executive Program and ACHE’s 2014 Congress on Healthcare Leadership. Enhanced self-awareness, critical leadership skills and an expanded network of leaders will prepare scholars for their future roles.

“ACHE is pleased there has been tremendous interest in and support for the Thomas C. Dolan Executive Diversity program,” says Bowen. “We are thrilled to be able to expand our support to diversify the leadership ranks in healthcare, and we are enormously grateful to the community of ACHE leaders that supports this program and made this possible.”

For more information about the selected scholars and the Executive Diversity Program, visit 
ache.org/ExecutiveDiversity.

ACHE Nominating Committee 2014 Slate

The ACHE Nominating Committee has agreed on a slate to be presented to the Council of Regents on March 22, 2014, at the Council of Regents meeting in Chicago. All nominees have been notified and have agreed to serve if elected. All terms begin at the close of the Council meeting on March 22. The 2014 slate is as follows:

Nominating Committee Member, District 1 (two-year term ending in 2016)

Cheray T. Burnett, FACHE
Vice President
St. John’s Riverside Hospital
Yonkers, N.Y.

Nominating Committee Member, District 4 (two-year term ending in 2016)

Fred B. Hood, FACHE
Administrator
North Mississippi Medical Center-Pontotoc
Pontotoc, Miss.

Nominating Committee Member, District 5 (two-year term ending in 2016)

Ted W. Hirsch, FACHE
Senior Executive Officer
Kalispell Regional Medical Center
Kalispell, Mont.

Governor (three-year term ending in 2017)

James W. Connolly, FACHE
President and CEO
Ellis Medicine
Schenectady, N.Y.

Governor (three-year term ending in 2017)

David A. Olson, FACHE
Chief Strategy Officer
Froedtert Health
Milwaukee

Governor (three-year term ending in 2017)

Charles D. Stokes, FACHE
COO
Memorial Hermann Healthcare System
Houston

Governor (three-year term ending in 2017)

Christine C. Winn, FACHE
Executive Director
Cooper University Health Care
Camden, N.J.

Chairman-Elect

Richard D. Cordova, FACHE
President and CEO
Children’s Hospital Los Angeles
Los Angeles

Additional nominations for members of the Nominating Committee may be made from the floor at the annual Council of Regents meeting. Additional nominations for the offices of Chairman-Elect and Governor may be made in the following manner: Any Fellow may be nominated by written petition of at least 15 members of the Council of Regents. Nominations must be received in the ACHE headquarters office (American College of Healthcare Executives, 1 North Franklin Street, Suite 1700, Chicago, IL 60606-3529) at least 60 days prior to the annual meeting of the Council of Regents. Regents shall be notified in writing of nominations at least 30 days prior to the annual meeting of the Council of Regents.

Thanks to the members of the Nominating Committee for their contributions in this important assignment:

Rulon F. Stacey, PhD, FACHE
Col James J. Burks, FACHE
Gayle L. Capozzalo, FACHE
David D. Clark, FACHE
Thomas S. Elmore, FACHE
Barbara L. Knutzen, FACHE
Cindy J. Rogers, FACHE
Adam K. Weinstein, FACHE

ACHE Call for Nominations for the 2015 Slate

ACHE’s 2014–2015 Nominating Committee is calling for applications for service beginning in 2015. All members are encouraged to participate in the nominating process. ACHE Fellows are eligible for any of the Governor and Chairman-Elect vacancies and are eligible for the Nominating Committee vacancies within their district. Open positions on the slate include:

-Nominating Committee Member, District 2 (two-year term ending in 2017)

-Nominating Committee Member, District 3 (two-year term ending in 2017)

-Nominating Committee Member, District 6 (two-year term ending in 2017)

-4 Governors (three-year terms ending in 2018)

-Chairman-Elect

Please refer to the following district designations for the open positions:

  • District 2: District of Columbia, Florida, Georgia, Maryland, North Carolina, Puerto Rico, South Carolina, Virginia, West Virginia.
  • District 3: Illinois, Indiana, Iowa, Kentucky, Michigan, Minnesota, Nebraska, North Dakota, Ohio, South Dakota, Wisconsin.
  • District 6: Uniformed Services/Veterans Affairs.

Candidates for Chairman-Elect and Governor should submit an application to serve, a copy of their resume and up to 10 letters of support.

Candidates for the Nominating Committee should only submit a letter of self-nomination and a copy of their resume.

Applications to serve and self-nominations must be submitted electronically to
jnolan@ache.org and must be received by July 15, 2014. All correspondence should be addressed to Gayle L. Capozzalo, FACHE, chairman, Nominating Committee, c/o Julie Nolan, American College of Healthcare Executives, 1 N. Franklin St., Ste. 1700, Chicago, IL 60606-3529.

The first meeting of ACHE’s 2014–2015 Nominating Committee will be held on Tuesday, March 25, 2014, during the Congress on Healthcare Leadership in Chicago. The committee will be in open session at 2:45 p.m. During the meeting an orientation session will be conducted for potential candidates, giving them the opportunity to ask questions regarding the nominating process. Immediately following the orientation, an open forum will be provided for ACHE members to present and discuss their views of ACHE leadership needs.

Following the July 15 submission deadline, the committee will meet to determine which candidates for Chairman-Elect and Governor will be interviewed. All candidates will be notified in writing of the committee’s decision by Sept. 30, 2014, and candidates for Chairman-Elect and Governor will be interviewed in person on Oct. 30, 2014.

To review the Candidate Guidelines, visit
ache.org/CandidateGuidelines. If you have any questions, please contact Julie Nolan at (312) 424-9367 or jnolan@ache.org.

 

ACHE Call for Nominations for Regent-at-Large

The ACHE Board of Governors is calling for applications to serve as Regent-at-Large in Districts 2, 3, 4 and 5 beginning in March 2015. ACHE Fellows are eligible for Regent-at-Large vacancies within their district.

 

  • District 2 consists of the District of Columbia, Florida, Georgia, Maryland, North Carolina, Puerto Rico, South Carolina, Virginia and West Virginia.
  • District 3 consists of Illinois, Indiana, Iowa, Kentucky, Michigan, Nebraska, Minnesota, North Dakota, Ohio, South Dakota and Wisconsin.
  • District 4 consists of Alabama, Arkansas, Kansas, Louisiana, Mississippi, Missouri, New Mexico, Oklahoma, Tennessee and Texas.
  • District 5 consists of Alaska, Arizona, California, Colorado, Hawaii, Idaho, Montana, Nevada, Oregon, Utah, Washington and Wyoming.

The goal of the Board of Governors in appointing Regents-at-Large is for the Council of Regents to mirror the diversity of ACHE Members and Fellows. To that end, the Board seeks applicants who are female or persons of color as these groups are underrepresented on the Council of Regents. The responsibilities of the Regent-at-Large, including suggested knowledge, skills and experience, are included in the position description posted at ache.org/RegentAtLarge. Appointments will be made by the Board of Governors in November 2014. Candidates should not directly contact members of the Board of Governors to request letters of support.

Fellows from Districts 2, 3, 4 and 5 may apply to serve by sending a letter (see specifications below) via U.S. mail postmarked between January 1 and July 15 to Thom D. Freyer, FACHE, CAE, American College of Healthcare Executives, 1 N. Franklin St., Suite 1700, Chicago, IL 60606-3529. Materials can also be sent via email to tfreyer@ache.org or faxed to (312) 424-2836. All candidates will be listed in the Member Center of ache.org under the heading “Regent-at-Large Declared Candidates.” Any candidate not listed by July 31 should contact Thom D. Freyer, FACHE, CAE, immediately. If prospective candidates have any questions about the application process, they should contact Thom Freyer.

Application specifications: To be considered, applications must include:

  • A statement, in the form of a letter, by the candidate that addresses his or her qualifications for the position, including the characteristics identified by the Board of Governors that are noted above and
  • A professional resume of education and work experience

Candidates may include up to two letters of support for their candidacy. Letters of support may not be solicited from current members of the ACHE Board of Governors.



Thank You to 2013 Premier Corporate Partners


ACHE would like to thank our 2013 Premier Corporate Partners who have all recommitted their support for 2014. Through their support, our Corporate Partners demonstrate commitment to the future of healthcare leadership and improving healthcare delivery. For more information, please visit ache.org/CorporatePartners.

 

 

Apply for a Tuition Waiver

To reduce the barriers to ACHE educational programming for ACHE members experiencing economic hardship, ACHE has established the Tuition Waiver Assistance Program.

ACHE makes available a limited number of tuition waivers to ACHE Members and Fellows whose organizations lack the resources to fund their tuition for education programs. Members and Fellows in career transition are also encouraged to apply. Tuition waivers are based on financial need and are available for the following ACHE education programs:

  • Congress on Healthcare Leadership
  • Cluster Seminars
  • Self-Study Programs
  • Online Education Programs
  • Online Tutorial (Board of Governors Exam preparation)
  • ACHE Board of Governors Exam Review Course


All requests are due no less than eight weeks before the program date, except for ACHE self-study courses; see quarterly application deadlines on the FAQ page of the tuition waiver application. Incomplete applications and applications received after the deadline will not be considered. Recipients will be notified of the waiver review panel's decision not less than six weeks before the program date. For ACHE self-study courses, applicants will be notified three weeks after the quarterly application deadline.

If you have questions about the program, please contact Teri Somrak, associate director, Division of Professional Development, at (312) 424-9354 or
tsomrak@ache.org. For more information, visit ache.org/TuitionWaiver.

Lead by Example: Know the Qualities of a Good Leader

Becoming a leader requires that you understand the roles and responsibilities of leadership and that you practice the qualities of a good leader until you begin to emerge as a leader in your personal and professional life.  You are always free to choose and have the ability to choose, to take command and to assume a leadership role in your life through several different leadership styles. In fact, your life is the result of the choices and decisions you have made up until this moment. Leaders are those who make better choices and decisions than others more often than not, and choose to lead by example.
 

Becoming a leader requires that you understand the roles and responsibilities of leadership and that you practice the qualities of a good leader until you begin to emerge as a leader in your personal and professional life. You are always free to choose and have the ability to choose, to take command and to assume a leadership role in your life through several different leadership styles. In fact, your life is the result of the choices and decisions you have made up until this moment. Leaders are those who make better choices and decisions than others more often than not, and choose to lead by example.


3 Different Leadership Styles

The good news about leaders is that they are made, not born. Leaders are largely self-made as the result of continuously working on themselves over the years. No one starts off as a leader, but you can aspire to leadership by learning the qualities of a good leader and how they think and feel, and then by emulating them until you become one yourself.


Position Power

There are three major forms of leadership styles in our society today. The first is position power. Position power refers to the powers of rewarding and punishing that go with a particular title or role.

If you are made operations manager or vice president of development, you have the power to hire and fire people, to raise their pay or leave it where it is. You have the power to hand out privileges or punishment and to alter the terms and conditions of employment to make them more or less agreeable. But whoever has your title has those powers. They are conferred upon you by the title itself. They go with the position.


Expert Power
The second type of power is expert power. Expert power arises when you are very good at what you do and as a result, people defer to your opinion and your judgment. Experts in critical areas for the survival or growth of organizations have tremendous power, even though they may have no staff at all. Their decisions and their judgment carry a tremendous weight.

One of the most important decisions you make during the course of your working life is to develop expert power in what you do. By becoming exceptional in your area of expertise, you develop power out of all proportion to your position or title. The most respected and valued people in any organization are those who have developed the ability to make the most valuable and most consistent contributions to the business. By being excellent at what you do, you set up a force field of energy that attracts power and respect to you.

Ascribed Power
The third form of power in organizations is called ascribed power. This is power that is conferred upon you by other people because they like you, trust you, believe in you and want you to have more influence and authority.

Ascribed power is a combination of being very good at what you do, being likable, being results-oriented and being perceived as the kind of person who can be the most helpful to others in achieving their individual goals.

The effective leader always begins with the “needs” of the situation. The effective leader always asks, “What does this situation most require of me? What am I most uniquely capable of contributing to this organization? Of all the things that I can bring to this organization, what are the one or two things that I and only I can do that will make a difference?”


Have a Vision, Make a Difference and Lead by Example

The most common characteristic of leadership, throughout the ages, is that leaders have “vision.” Leaders can see the big picture. Leaders can project forward three to five years and imagine clearly where they want to take the organization and what it will look like when they get there.

Leaders have the ability to articulate this vision in such a way that everyone around them can see and understand where they are going. The leader is the person who has the ability to articulate an exciting vision of a compelling future that everyone wants to be a part of.

Perhaps the most compelling vision that you can articulate for the people around you is the decision and determination to “be the best” at whatever you do.

One of the most important qualities of a good leader is for you to lead by example, to be a role model, to be the kind of person that everyone else looks up to and wants to be like. One of the characteristics of leaders is that they carry themselves at all times, even when no one is watching, as if everyone was watching.

—Adapted from “Lead by Example: Know the Qualities of a Good Leader” by Brian Tracy International, www.briantracy.com

Prep to Present to the C-Suite or the Board

Presenting to a group of executives or your organization’s board of trustees doesn’t have to be terrifying. Follow these tips to impress even the most intimidating top-level execs.

Presenting to a group of executives or your organization’s board of trustees doesn’t have to be terrifying. Follow these tips to impress even the most intimidating top-level execs:

  • Stay focused. Don’t attempt to wow executives by covering every great idea you have. Answer specific requests succinctly but thoroughly. Concentrate on a few key takeaways and nothing more. If you are asked to present on something specific, do that.
  • Expect interruptions. Powerful people are busy and may be pulled out of the discussion as urgent issues pop up. Prepare material for just half the time you are allotted. If you are scheduled 30 minutes, create a 15-minute presentation that you know backwards and forwards. That way you cover key points should interruptions eat up some of your time. If you are lucky enough to experience few or no interruptions, use the rest of the time for Q&A and to clarify any confusion.
  • Plan for every response. You need to be able to answer every question and respond to every comment quickly and accurately. Study and rehearse to ensure that you present a confident and knowledgeable image.

If possible, meet with a group of colleagues and ask them to drive you with challenging questions so that you can prepare for anything that could potentially come your way.

—Adapted from “5 Ways to Wow Execs—Don’t Get Mad, Get Even More Prepared,” Nancy Duarte,
www.linkedin.com.

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To ensure delivery of your chapter newsletter, please add info@thef.ache.org to your email address book or Safe Sender List. If you are still having problems receiving our communications, see our white-listing page for more details: http://www.commpartners.com/website/white-listing.htm