ACHE of the Triad

Summer/Fall 2014

Message from the President

Vivian Langley
Greetings fellow Triad Healthcare Executive Forum (THEF) members! Hard to believe that we are over halfway through our year and school has started back. Where does the time go? Your THEF Board was busy this summer planning events for the remaining few months of the year and thinking forward into 2015.

Greetings fellow Triad Healthcare Executive Forum (THEF) members! Hard to believe that we are over halfway through our year and school has started back.  Where does the time go?  Your THEF Board was busy this summer planning events for the remaining few months of the year and thinking forward into 2015. 

Our chapter is growing!!! Since January, 19 new healthcare leaders and students have joined ACHE/THEF (see the list of the newest members below).  We are thrilled to welcome you to our chapter and invite you to get involved in the exciting things we are doing in the Triad.  Please call on our Board of Directors or me if we can be of assistance in providing information about THEF.

I am excited to share that THEF hosted our first networking event on July 29, at Undercurrent Restaurant.  We had a great turnout!  Those of us in attendance enjoyed a game of sharing our favorite vacation spot and getting to know each other.  Thank you to all who attended.  Based on the great response, I can share that we are already planning another networking event for early 2015.  If you have any ideas or suggestions for locations, I would love to hear from you!!

Our next event is coming up on September 25.  In collaboration with the MHA/MBA students at Pfeiffer University, we are hosting a 1.5 credit hour face-to-face education opportunity entitled, Improving the Health Status of Your Community.  Our panelists for the evening include Merle Green, Director, Guilford County Department of Public Health; Rhonda Rumple, Care Management Director, Triad Healthcare Network; Janice Gasaway, Director, Quality and Safety, Physician Services, Cone Health Medical Group and Triad Healthcare Network.  Our moderator will be Kim Johnson, Long-term Care Ombudsman for the Piedmont Triad Regional Council Area Agency on Aging.  Lisa Pennington, FACHE, will be available to talk with anyone interested in advancement to Fellow with ACHE.  We wish to thank the Pfeiffer students for their assistance in planning and coordinating this event.

Mark your calendars for the annual year-end THEF dinner on November 12, at the Grandover Resort and Conference Center in Greensboro.  In addition to a delicious dinner, Laura Vail and Constance Speight of Cone Health will be our guest speakers for the evening.  Our topic will be Diversity in the Workplace. More details to come.  Look for the invitation in your email in the coming days.

Call for Nominations!  Lastly, as we move to the last quarter of the year, we will be recruiting for new board members.  If you are interested in serving on the THEF Board as a Director, or if you have interest in serving on a committee, please let me know.  Being involved is a great way to get to know other healthcare leaders in our area and to make a difference in how your chapter functions.

I look forward to seeing you at our upcoming events.

Vivian

Resolution to Change Chapter Name

Your THEF Board presents a resolution to change the name of the chapter to ACHE of the Triad.

As many of you know, our chapter name, Triad Healthcare Executive Forum (THEF), is also shared by a neighboring ACHE chapter in the Triangle area, also called THEF (Triangle Healthcare Executive's Forum).  As you can imagine, this gets confusing for our members who get invitations to attend events from both chapters and for potential sponsors of our events.  For several months, your board has been discussing changing our name to eliminate the confusion with our fellow chapter in the Triangle and to align our name more closely with the ACHE.  In order to change our name, we look to our bylaws and the ACHE, who provides guidelines to manage our chapter.  Guidelines state that the board has to make a resolution for the change and our membership must vote on the resolution.  At this time, the THEF Board is presenting to you a resolution to change the name of our chapter to ACHE of the Triad.  At our annual meeting in November, we will present the resolution again and those members in attendance will vote on the name change.

If you have any questions or concerns, please contact Vivian Langley at (336) 538-7087 or vlangley@armc.com.

Call for Nominations

We are now accepting nominations for the 2015 THEF Board.  Please email Vivian Langley by November 10 if you are interested in serving on the board as an elected officer or as a committee member.

It is time to start planning for 2015! We are now accepting nominations for the 2015 THEF Board. If you would like to nominate someone or are personally interested and would like to nominate yourself, please email Vivian Langley (vlangley@armc.com) by 5:00pm on November 10. Voting shall take place at the Annual Meeting on November 12 by all members present. Additionally, if you are interested in serving on a committee of the Board (2015 committees are: Education, Sponsorship, and Audit), please email Vivian Langley to express your interest.

2015 THEF Sponsorship Opportunities

THEF is actively seeking sponsors for 2015 programs and events.  Please contact THEF Sponsorship Chair Mark Watson if you are interested in learning more.

THEF is actively seeking sponsors for 2015 programs and events.  Sponsorship is an excellent opportunity for businesses to reach over 200 local healthcare professionals and and to help further the overall mission of THEF.  We offer a variety of sponsorship packages which offer numerous benefits including:

  • Public recognition of your organization's support of THEF
  • Access to educational opportunities addressing the latest issues in healthcare
  • Opportunity to sponsor educational events and increase awareness of your company
  • Networking opportunities with peers in the local healthcare community

If you are interested in sponsoring THEF in 2015, please contact THEF Sponsorship Chair Mark Watson (mark@watsonhealth.com).  We look forward to partnering with you in 2015!

Message from Your ACHE Regent - Summer 2014


The end of summer is here and fall is upon us. This brings with it a renewed focus on work and professional activities.  However, over the past few months, the North Carolina Chapters of ACHE have been busily working on plans for this year.  

I am proud of the work that has been completed by the four chapters this summer. Congratulations to the Triad Chapter for submitting its position statement on diversity. All other chapters are currently working on their statements. This year ACHE is focused on diversity and inclusion in all aspects. ACHE embraces diversity within the healthcare management field and recognizes the priority as both an ethical and business imperative.  

The Greater Charlotte Chapter conducted a strategic planning retreat. I attended this session and I was very impressed with the enthusiasm and focus of the Chapter leaders. Triangle and Sandhills chapters have worked on networking and educational events to for the upcoming months.  

I have selected four members to assist me as my Regents Advisory Committee. Brent Shive, Premier; Jay Briley, FACHE, Vidant; Chuck Mantooth, Appalachian Health System and Derrick Billups, FACHE, Coastal Carolinas Health Alliance.  They will assist me with meetings with schools, awards nominations and other Regent associated activities across the state. I look forward to working with each of them.  Please congratulate and thank them for agreeing to participate in these activities.

As a final point, I would like to encourage each member to identify one nonmember who would benefit from being a part of this organization. Invite them to a meeting, networking event or educational offering. Tell them about the value ACHE brings to your professional career and encourage them to join. This is our professional credential as healthcare leaders. We need other leaders in the healthcare field to recognize and embrace it as such.

Joann Anderson, FACHE
Regent for North Carolina

National News Q3 2014

National News
Q3 2014


Join the Rainbow Healthcare Leaders Association

The Rainbow Healthcare Leaders Association is a national organization with a mission to enhance the representation of lesbian, gay, bisexual and transgender healthcare executives and to promote high-quality care for LGBT individuals and their families. RHLA is committed to focusing on disparities in care and preparing the next generation of LGBT healthcare executives. RHLA and ACHE have a shared interest in fostering the development of diverse healthcare leadership.

Join RHLA now and you will have access to the RHLA Mentorship Program and RHLA Forums, both of which will enable you to connect with other members in a meaningful and confidential environment. Members can share and receive feedback on business and personal issues that are important in their lives as they navigate their careers in healthcare.

For more information about RHLA membership or any of its programs, visit rhla.org.
 

2014 Fund for Innovation in Healthcare Leadership Education Programs

The 2014 ethics program, “Ethical Leadership in Uncertain Times,” will be led by Jack Gilbert, EdD, FACHE, clinical associate professor and director of executive and professional development in the College of Health Solutions and the College of Nursing and Health Innovation at Arizona State University. Offered in conjunction with ACHE’s Salt Lake City Cluster on Oct. 28, this half-day session will explore effective, intentional and practical ways for healthcare leaders to strengthen their organization’s focus on doing the right thing by encouraging their leadership to create practical solutions to ethical dilemmas. A select panel of healthcare leaders will react to Gilbert’s remarks and share their experiences with ethical challenges and discuss the link between ethical decision making and organizational performance. Register now at ache.org/Ethics.

If you missed the innovations program, “The Journey to Value-Based Care for Population Health: Sharing, Scaling and Replicating to Accelerated Results,” held in Washington, D.C., in early August, look for an article about the program in the January/February 2015 issue of Healthcare Executive magazine.

For more information on the Fund for Innovation in Healthcare Leadership and to donate, visit ache.org/Innovation.


Exam Online Community Offers a Complimentary Interactive Learning Platform

Members preparing for the Board of Governors Examination can access the Exam Online Community as a complimentary and supplementary resource that can boost their confidence and help them succeed. The Online Community is an interactive platform to learn and glean study tips from other Members taking the Exam. Plus, there is the opportunity to discuss Exam topics with experts for better understanding and the option to participate in study groups. Interested Members can join the Exam Online Community at bogcommunity.ache.org.


Final Reminder: Physician Executives Forum Program

The Physician Executives Forum launched last year to provide added value to physician executive members via tailored resources to meet the group’s unique professional development needs. A one-day education program is a cornerstone benefit of the Forum that offers an affordable learning and networking opportunity. Dates and location for the program are as follows:

Physician Executives Forum Education Program
Oct. 11, 2014
Hyatt Regency O’Hare
More details available at ache.org/PEprogram


ACHE’s 2014 Premier Corporate Partners

ACHE would like to recognize our 2014 Premier Corporate Partners, whose year-round support helps ACHE further its mission and adds value to our membership. Our Premier Corporate Partners demonstrate commitment to ACHE and its members in various ways, including providing financial resources, hosting networking events and offering educational opportunities. We are proud to recognize the following 2014 ACHE Premier Corporate Partners:

  •  Aramark
  •  Cardinal Health
  •  CareFusion
  •  Conifer Health Solutions
  •  Philips Healthcare
  •  Trane Healthcare Practice


Postgraduate Fellowship Area of ache.org Provides a Vital Resource to Healthcare Organizations and Entrants

Postgraduate fellowships are essential to attract and develop highly qualified healthcare management professionals. ACHE offers robust online resources on postgraduate fellowships at ache.org/PostGrad for organizations seeking to develop a postgraduate fellowship, organizations that want to find the best candidate and new healthcare management entrants looking for a fellowship opportunity. The site includes the Directory of Fellowships in Health Services Administration for organizations to post their fellowship opportunities and for students to find opportunities they want to pursue. Additionally, resources for organizations looking to start a fellowship include sample manuals, templates and checklists.

 

Understanding Your Leadership Style

Understanding the way you lead is critical to success, and knowing that effective leadership for one team or field might not translate to another team or field is equally important. The complexity of the marketplace has prompted the importance of knowing your leadership style and discerning the style that a team will easily respond to. There are a plethora of leadership styles in the workplace, but the following six tend to be the most prominent in today’s working environment...

Understanding the way you lead is critical to success, and knowing that effective leadership for one team or field might not translate to another team or field is equally important. The complexity of the marketplace has prompted the importance of knowing your leadership style and discerning the style that a team will easily respond to. There are a plethora of leadership styles in the workplace, but the following six tend to be the most prominent in today’s working environment:

  1.  Charismatic. This style can encompass a wide swath of personalities, but the common ingredient is that the energy ushered in by the leader is closely connected to the leader. Once the leader leaves a situation, the energy lingers behind. This style has been both praised and criticized, but it is clear there is value to those who bring energy to an organization with their sheer presence. A charismatic leader is an excellent vision-caster and can elicit a loyal and passionate following and increase the company’s pace. The downside can be, some teams do not need to speed things up but rather need to slow them down, and occasionally this leader might not be detail oriented.
  2. Technician. This leader displays both knowledge and skill and is the best producer of what an organization produces. The style is highly valued in cultures where competence is high in economic value. People who follow this style boast an impeccable reputation and also set the bar for the standard of work quality.  However, the style can have limits in terms of being replicated; people are often left wondering, “How does he/she do it?” The value of quality is, of course, incredibly important, but there is a distinction between leading the best and being the best.
  3. Strategic. This type of leadership connects the dots. People who tend to be global and conceptual thinkers embody this leadership style. They are not only able to see the end destination, but they also know the path to get there must be identified and paved. However, this style can also provide disappointment and setbacks, because this leader can see what could be, as well as what is not.
  4. Team builder. In this style, leadership is by roles and unity. The style recognizes that you cannot just assemble any group of people and claim you have a team. These leaders look at people individually and find roles for them to fill. They also align these individuals so they make up a collective whole.
  5. Managerial. Described as leadership by systems, this style focuses on doing things correctly and efficiently. Processes and systems are designed and understood so current operations function consistently. Though some would argue managers are not leaders, one must acknowledge that effective managers have a profound influence on those that surround them. At the same time, they have the capacity to lead a culture that prizes management, even at the expense of effectiveness.
  6. Directive. Lastly, is leadership by control. Common during the Industrial Revolution, the command-and-control style has slowed down in popularity. However, an organization in crisis can thrive with a directive leader who steps forward and brings order out of chaos. Today, there is still a need for directive leaders.


Knowing your style allows you to function in an environment where that style will flourish. As a leader, it is important to understand your natural style as well as be aware of the potential weaknesses found in that style. This gives leaders the confidence and skills they need to lead. Effective leadership in today’s diverse culture will require a team approach, and teams require diverse leadership styles. By employing the best leadership style for you and knowing when to adapt to other styles, you can effectively lead your team to success.

Adapted from Glenn Gutek’s article in Briefings Bonus from
www.communicationsbriefings.com

7 Common Credibility Blind Spots

Some poor behaviors can be unintentional, but have the potential to derail your image. Being aware of these is critical, and once you identify them there are simple steps to eliminate these blind spots. In a hypercompetitive business world, the time to do that is now. Below you can find some of the most common blind spots...

Some poor behaviors can be unintentional, but have the potential to derail your image. Being aware of these is critical, and once you identify them there are simple steps to eliminate these blind spots. In a hypercompetitive business world, the time to do that is now. Below you can find some of the most common blind spots:

  1.  Using speech fillers. These words include, “Um” and, “You know.” These fillers are plentiful in our culture, and the business world. To avoid this, use a tactical pause while your mind searches for the next word.
  2.  Making extraneous movements. Jiggling your knee, bobbing your head or shifting your weight can be distracting and irritating to others, and can weaken your personal power. Stillness portrays the message that you are calm and confident.
  3. Self-commenting. This tends to be overreacting to a mistake that was made. For example, apologizing when stumbling over a word or using nonverbal reflexes. Doing so portrays your internal criticism as an external preoccupation. Remember that mistakes happen, so correct them and move on.
  4. Misplacing upward vocal inflections. Using upward inflections that sound like question marks at the end of a sentence can be widespread and contagious. Be vigilant so as to not pick it up. To ensure this, occasionally read aloud with strong downward inflections.
  5. Making yourself smaller. Most people try to make themselves smaller when they feel intimidated in order to avoid being an easy target. This can include placing your feet together, tucking your arms to the sides or pulling back on your volume. Practice optimal standing posture throughout the day—not just in important situations—to make it habitual.
  6. Masking your face and hands. When people feel uneasy or put on the spot, they will occasionally mask their behaviors including crossing their arms or playing with their jewelry. Open your posture and engage your gestures at the start of every conversation. Practice this skill at company gatherings or networking events.
  7. Dropping eye contact. Disengaging eye contact loses listeners. Keep your eyes on the horizon and give those listening the same respect you expect from them. Moving your eyes to the side momentarily to gather your thoughts is fine, but make sure when speaking to maintain direct eye contact.

Adapted from Cara Hale Alter’s article in Briefings Bonus from www.communicationsbriefings.com