ACHE of the Triad

Spring 2015

President's Report

Garry Kauffman
My first order of business as the 2015 President is to thank Vivian Langley, 2014 President, and the 2014 THEF board members. While we've had a successful chapter over the years, Vivian and her team took us to the 'next level' in terms of educational meetings, our first networking event, and joint educational programming with other organizations. In addition, Vivian doubled our board membership from a few dedicated professionals to a full complement of folks who are working on your behalf to provide the education, networking, communication, and overall value of your ACHE membership. In this newsletter, I would like to highlight the plans for this year's full calendar of activities and invite all of our members to join us both as participants as well as enlisting your help if anyone is interested in supporting our educational and networking initiatives.

My first order of business as the 2015 President is to thank Vivian Langley, 2014 President, and the 2014 THEF board members.  While we've had a successful chapter over the years, Vivian and her team took us to the 'next level' in terms of educational meetings, our first networking event, and joint educational programming with other organizations.  In addition, Vivian doubled our board membership from a few dedicated professionals to a full complement of folks who are working on your behalf to provide the education, networking, communication, and overall value of your ACHE membership.  In this newsletter, I would like to highlight the plans for this year's full calendar of activities and invite all of our members to join us both as participants as well as enlisting your help if anyone is interested in supporting our educational and networking initiatives.

Networking
Based on our inaugural networking event last summer in Greensboro, our board is planning 4 networking events this year.  In fact, we held our first networking event last month at the Wake Forest Innovation Center BioTech Place in Winston-Salem.  Our host and sponsor for the event was the Wake Forest PA Program.  Attendance was far beyond our expectations, with 50 attendees coming from the widest variety of healthcare (and non-healthcare) organizations that we have seen in our chapter events.  We have our second networking event already scheduled for May 7.  Details for that event, including how to register, are found later in this newsletter.

I would like to have one of our remaining networking events be one that supports community services (e.g. a women's shelter, food bank, etc.).  Not only would it be doing good for the communities we serve, but our participation would be another means of increasing both our visibility within our communities as well as serving as a vehicle to recruit new members.  I am interested in hearing from you as to what community service you would suggest we support.  My contact information is listed on the left-hand side of the newsletter.

Chapter Name Change is Official
Since there are two "THEF"s, the board worked over the past year to create a new chapter name along with a new logo.  Our new name has just received approval from ACHE and I am happy to announce our new name, ACHE of the Triad, effective April 1.  You will now see this new name reflected on our event invitations and all communication.

Educational Programming
Again based on our increase in programming last year, the board has approved adding additional educational opportunities that would be accredited by the ACHE.  We expect to provide you with the opportunity to earn a total of 6 face-to-face credits this year through our local chapter.  With tight budgets, both professional and personal, for most of us, your chapter's goals include providing as much education locally and cost-effectively so that you can both gain new information that you can utilize in your organization as well as use the CE credits toward advancement and/or recertification for your FACHE.

As for our other initiatives, we are always welcoming folks interested in serving on our Education Committee, which plans and organizes these events.  Bridgett Sellars is our Education Committee Chair and if you are interested in serving on this committee, please contact her directly.

Our first face-to-face meeting was held last week at Hospice and Palliative Care of Greensboro's Lusk Center.  Our panelists, Brendan Riley (North Carolina Community Health Center Association) and Devin Griffith (Randolph Hospital) provided our attendees with an engaging discussion on the night's topic, "Health Insurance Exchanges and Their Effect on Healthcare Delivery Organizations."  Our next educational event, a 3 hour face-to-face event, is scheduled for May 21.  Additional details and registration information are available in this newsletter.


Annual Meeting
As we have done in the past, we will be holding our annual meeting in the latter months of the year.  This event will include networking, education, and an opportunity for some R & R.  Stay tuned for communication regarding the date and location of our annual meeting.  We are also interested in hearing from our members topics of interest for this event.  Please contact Bridgett Sellars with your ideas.  Based upon the phenomenal feedback from last year's event, we plan to hold the meeting at the same location. 

Student Scholarship
It is one of our goals to support student scholarship as a means of both recognizing the work of students enrolled in health administration courses as well as introducing them to ACHE.  Stay tuned for communications in the next few months as to our scholarship program.  Additionally, we are in need of healthcare executives to visit educational programs in our chapter to educate the students about ACHE and our chapter.  This is a wonderful means of increasing our visibility, increasing our membership, and adding these students to our board and committees after graduation.  If you are interested in this, please email me.

In closing, I welcome the opportunity to speak with any of our members and non-members regarding the activities of our chapter, educational programming that you would like us to provide, community service opportunities to increase our visibility, and other opportunities to increase our value to you and the members of ACHE of the Triad.  Please do not hesitate to contact me at any time.

Garry W. Kauffman, MPA, FACHE
2015 ACHE of the Triad President

National News Q1 2015

National News
Q1 2015

ACHE Senior Executive Program

The Senior Executive Program prepares senior healthcare leaders for complex environments and new challenges. Past participants have been senior directors, vice presidents, COOs, CNOs and CFOs—many of whom aspire to be a CEO. The program consists of three sessions, each two-and-a-half days in length. Locations and dates are as follows: Chicago (June 8–10), San Diego (Aug. 24–26) and Orlando, Fla. (Oct. 19–21).

Participants grow professionally in a supportive learning environment over three sessions. The program includes relevant topics, such as reducing medical error, improving board relationships, increasing personal influence, understanding financial management in the era of payment reform, confronting disruptive behavior and influencing organizational change.

Enrollment is limited to 30 healthcare executives. A limited number of partial scholarships, underwritten in part by Toshiba America Medical Systems Inc., are available for those individuals whose organizations lack the resources to fully fund their tuition. For more information, contact Darrin Townsend, program specialist, at (312) 424-9362, or visit ache.org/SeniorExecutive.

ACHE Executive Program

The ACHE Executive Program is designed to help healthcare middle managers refine their knowledge, competencies and leadership skills. Participants will have the opportunity to learn, share and grow professionally together over three multiday sessions. The program will cover relevant topics, such as improving patient safety and clinical quality, understanding physician integration strategies, appraising personal leadership, managing disruptive behavior, improving talent development, understanding hospital governance and conflict management and measuring financial success.

The Executive Program will be held at the following locations and dates: Chicago (June 8-9), San Diego (Aug. 24-26) and Orlando, Fla. (Oct. 19-21). Participants will attend all three sessions.

Enrollment is limited to 30 healthcare executives. A limited number of full scholarships underwritten in part by Toshiba America Medical Systems, Inc. are available for those individuals whose organizations lack the resources to fully fund their tuition. For more information, contact Darrin Townsend, program specialist, at (312) 424-9362, or visit ache.org/Executive.

 

Tuition Waiver Assistance Program

To reduce the barriers to ACHE educational programming for ACHE members experiencing economic hardship, ACHE has established the Tuition Waiver Assistance Program.

ACHE makes available a limited number of tuition waivers to ACHE Members and Fellows whose organizations lack the resources to fund their tuition for education programs. Members and Fellows in career transition are also encouraged to apply. Tuition waivers are based on financial need and are available for the following ACHE education programs:

  • Congress on Healthcare Leadership
  • Cluster Seminars
  • Self-Study Programs
  • Online Education Programs
  • Online Tutorial (Board of Governors Exam preparation)
  • ACHE Board of Governors Exam Review Course


All requests are due no less than eight weeks before the program date, except for ACHE self-study courses; see quarterly application deadlines on the FAQ page of the tuition waiver application. Incomplete applications and those received after the deadline will not be considered. Recipients will be notified of the waiver review panel's decision no less than six weeks before the program date. For ACHE self-study courses, applicants will be notified three weeks after the quarterly application deadline.
If you have questions about the program, please contact Teri Somrak, associate director, Division of Professional Development, at (312) 424-9354 or tsomrak@ache.org. For more information, visit ache.org/TuitionWaiver.


ACHE Call for Nominations for the 2016 Slate

ACHE’s 2015–2016 Nominating Committee is calling for applications for service beginning in 2016. All members are encouraged to participate in the nominating process. ACHE Fellows are eligible for any Governor and Chairman-Elect vacancies and are eligible for the Nominating Committee vacancies within their district. Open positions on the slate include:

  • Nominating Committee Member, District 1 (two-year term ending in 2018)
  • Nominating Committee Member, District 4 (two-year term ending in 2018)
  • Nominating Committee Member, District 5 (two-year term ending in 2018)
  • Four Governors (three-year terms ending in 2019)
  • Chairman-Elect

Please refer to the following district designations for open positions:

 

  • District 1: Canada, Connecticut, Delaware, Maine, Massachusetts, New Hampshire, New Jersey, New York, Pennsylvania, Rhode Island, Vermont
  • District 4: Alabama, Arkansas, Kansas, Louisiana, Mississippi, Missouri, New Mexico, Oklahoma, Tennessee, Texas
  • District 5: Alaska, Arizona, California, Colorado, Hawaii, Idaho, Montana, Nevada, Oregon, Utah, Washington, Wyoming

Candidates for Chairman-Elect and Governor should submit an application to serve, a copy of their resume and up to 10 letters of support.

Candidates for the Nominating Committee should only submit a letter of self-nomination and a copy of their resume.

Applications to serve and self-nominations must be submitted electronically to jnolan@ache.org and must be received by July 15, 2015. All correspondence should be addressed to Diana L. Smalley, FACHE, chairman, Nominating Committee, c/o Julie Nolan, American College of Healthcare Executives, 1 N. Franklin St., Ste. 1700, Chicago, IL 60606-3529.

Following the July 15 submission deadline, the committee will meet to determine which candidates for Chairman-Elect and Governor will be interviewed. All candidates will be notified in writing of the committee’s decision by Sept. 30, 2015, and candidates for Chairman-Elect and Governor will be interviewed in person on Oct. 29, 2015.

To review the Candidate Guidelines, visit ache.org/CandidateGuidelines. If you have any questions, please contact Julie Nolan at (312) 424-9367 or jnolan@ache.org.


Physician Executives and Healthcare Consultants Forums

ACHE’s Physician Executives Forum and Healthcare Consultants Forum enhance value for physician executive and healthcare consultant members through a package of benefits tailored to their unique professional development needs.

The Physician Executives Forum offers education, networking and relevant information that address the top issues physician executives face, such as leading quality initiatives and enhancing interdisciplinary communication skills. Benefits include a special designation on ACHE’s online Member Directory, e-newsletter and the opportunity to participate in ACHE’s exclusive LinkedIn Group. Physician executive members with an MD or DO credential are encouraged to visit ache.org/PEForum to learn more about the Forum’s benefits and to join.

The Healthcare Consultants Forum can help healthcare consultants stay ahead of the curve and more effectively meet client needs through targeted resources. Benefits include a special designation on ACHE’s online Member Directory, e-newsletter and the opportunity to participate in ACHE’s exclusive LinkedIn Group. More information is available on ache.org/HCForum, where interested consultant members can join.

The cost of membership in both Forums is $100 per year, in addition to ACHE annual dues.

Board of Governors Exam Fee Waiver Promotion 2015

ACHE is pleased to once again offer the Board of Governors Exam fee waiver promotion to ACHE Members who apply for the FACHE credential between March 1 and June 30, 2015. Eligible Members must submit their completed Fellow application and $250 application fee during the promotion period. Pending application approval, ACHE will waive the $200 Board of Governors Exam fee. All follow-up materials (i.e., references) must be submitted by Aug. 31, 2015, to receive the waiver.

For more information on the promotion, go to ache.org/FACHE

ACHE’s Leader–to–Leader Program

By sharing the value of ACHE membership with your colleagues through encouraging them to join or advance to Fellow status, you can earn points to obtain rewards such as gift certificates towards ACHE education programs, clothing, coffee mugs, clocks and even a chance to be entered into a raffle for a free Congress registration when three or more are sponsored.

Each time a person joins ACHE or advances to Fellow status and lists your name as a sponsor on the application, you earn a point. The more points you earn, the more rewards you can earn. Points expire on Dec. 31 of the following year when they were earned (e.g., a point earned on June 6, 2015, will expire on Dec. 31, 2016). You can check your point balance on the My ACHE area of ache.org. To ensure colleagues reference you, referral cards are available that can be passed out so you receive the credit you deserve.

When you help grow ACHE, you make a strong statement about your professionalism and leadership in the healthcare field and also strengthen the organization.

For more information on the program, go to ache.org/l2l.


2015 Premier Corporate Partners

The American College of Healthcare Executives is proud to recognize and thank our 2015 Premier Corporate Partners. The funding ACHE receives from our Corporate Partners helps to support our high-quality programs. Please thank our Corporate Partners for their commitment to ACHE and helping us advance healthcare management excellence.

* Aramark
* athenahealth
* Cardinal Health
* CareFusion
* Cerner
* Conifer Health Solutions
* Philips Healthcare
* The Risk Authority—Stanford 
* Trane Healthcare

 

2015–2017 Strategic Plan

At the November Board of Governors meeting, the Board approved the 2015-2017 Strategic Plan. In drafting the plan, ACHE reached out to members, chapter leaders and Regents, as well as newer segments of ACHE’s membership and thought leaders in the field, to learn how ACHE can best serve you in the rapidly evolving healthcare environment.

As changes in healthcare unfold, we will continue to offer top-notch educational programs as well as research, books, magazines and journals with insight from experts on topics that are vital to your success. We also will expand our 45,000-member community to include professionals from across the continuum of care, physician executives and other clinical leaders. In doing so, we will help prepare a new cadre of healthcare leaders. Together, we can provide greater value to our patients and communities.

ACHE will deliver innovative products and meaningful new solutions to keep you on the leading edge. Our 2014 professional development task force identified emerging competencies critical to healthcare leaders’ current and future success. As a result, ACHE will debut a number of new educational offerings this year on topics such as breakthroughs in value-based care models, population health management and leading in a changing environment.

New challenges and uncertainties test us as we work as a profession toward better health for all. ACHE is keeping a pulse on our environment, expanding resources and growing our community to help you meet those opportunities head on. 

For detailed information on the plan, head here.
  

Registration Open For 2015 IHF World Hospital Congress in Chicago

Together with the International Hospital Federation, the American College of Healthcare Executives and the American Hospital Association are pleased to joint host the IHF 39th World Hospital Congress in Chicago. The congress, “Advancing Global Health & Health Care,” will be held Oct. 6–8, 2015, at the Hyatt Regency Chicago.

The IHF World Hospital Congress is the world’s unique forum where decision makers from regional and national healthcare federations, hospitals and healthcare organizations are brought together to engage in dialogue and exchange experiences, ideas and knowledge on leadership best practices in hospital and healthcare management and delivery of services.

Conference sessions at the 2015 congress will focus on topics such as equity and access to care; patient and community engagement; quality and safety; innovation in healthcare delivery; and ethics. Attendees also will get a behind-the-scenes look at several leading Chicago-based healthcare organizations. Visit WorldHospitalCongress.org to learn more and register.


 

Eliminate These Poor Listening Habits

To be successful in the workplace, it is imperative to be a strong listener. Listening enables leaders to not only take in information objectively before analyzing the information and using it to make decisions, but also to show respect to the person speaking. If the below habits sound familiar, work to eliminate them. 

To be successful in the workplace, it is imperative to be a strong listener. Listening enables leaders to not only take in information objectively before analyzing the information and using it to make decisions, but also to show respect to the person speaking. If the below habits sound familiar, work to eliminate them.

Daydreaming

Drifting off as another person is speaking can lead to embarrassing moments of continually asking, “What did you say?” Stay engaged during the conversation, and ask relevant questions as the speaker delves into the topic at hand.

Critiquing

When assessing a speaker’s appearance, clothing or habits, it’s difficult to hear the message he or she is trying to convey. Focus on maintaining good eye contact to trigger your ability to concentrate. The other person’s appearance is always less important than his or her message, and it is important to be respectful to the speaker.

Rehearsing

Considering your rebuttal to a specific point and forming an article in your head prevents you from focusing on the speaker’s presentation as a whole. This practice will only hurt you in the long run. You’ll miss important points of the conversation and will only be able to speak to one aspect of what was said instead of the presentation as a whole. Take notes during the presentation and form your opinion as you go. Once the speaker is done, take a moment to compose yourself and use your notes to craft your own speech.

Placating

This involves giving the appearance of being an engaged listener by nodding and agreeing with whatever you hear without actively engaging in what is being said. A strong listener pays attention and challenges the speaker when necessary. Focus on the presentation and actively listen, instead of pretending.
 
—Adapted from Communication Solutions December 2014 newsletter,
www.communicationbriefings.com

Five Methods to Engage a New Employee

According to PwC Saratoga’s Human Capital Effectives Report 2013/14, 22 percent of new employees leave within their first year. Successfully engaging a new hire increases retention rates and can go a long way to increasing employee engagement. Below are five ways to successfully welcome a new hire.  

According to PwC Saratoga’s Human Capital Effectives Report 2013/14, 22 percent of new employees leave within their first year. Successfully engaging a new hire increases retention rates and can go a long way to increasing employee engagement. Below are five ways to successfully welcome a new hire.

Show Your Appreciation for New Hires

Changing jobs and starting fresh can be intimidating, especially if there is a probation period involved. New employees are searching for assurance that employers recognize their talent and are excited to have them on board. Let new hires know you are interested in seeing how they can shape the future of the company. Everyone needs to feel valued, even in some small way.

Connect the Dots

A key contributor to job satisfaction is the feeling employees have of being part of something bigger. Work to make the connection between your employees’ skills and the goals of the organization. A new employee orientation—either formal or informal—is a way to relate the company’s mission, vision and goals to the skills and experiences of the new hire.

Dole Out Relevant Projects Immediately

Assigning a new hire a project that plays to their strengths and builds their competencies directly upon their start date allows employees to quickly integrate within the organization. Helping them to achieve instant success will also increase their credibility with clients and colleagues.

Create a New Employee Ambassador Position
Having HR or a hiring manager appoint someone within the company to show the ropes to a new hire can be incredibly successful. However, it is important this person has both the time and inclination to take on such a project. Pick a corporate cheerleader who will help to make the new employee feel at home.

Appoint a Mentor

A mentor can reduce the stress of a new employee caused by performing new skills and duties and having a new manager, colleagues and customers. A strong mentor can help a new employee integrate into a company as quickly as possible so they can begin focusing on their work and results.

Helping employees feel valued, competent and part of something important is incredibly helpful to making them feel they have made a smart career move. The quicker they begin to integrate and feel happy with their decision, the faster they feel engaged, confident and able to contribute to the organization.

—Adapted from an article by Jen Lawrence in the December 2014 issue of the Communication Briefings newsletter, www.communicationbriefings.com

Find Out Who's Waiting to Welcome You

You never know who you will meet at your local ACHE Chapter - a welcoming place where you can connect with other healthcare leaders in a professional, friendly and supportive environment.

You will also find many opportunities to learn and grow in your career at a convenient location closer to home, saving you time and money on travel.

Connect Today. Contact our chapter leadership to find out who's waiting to welcome you.

Special Thanks to Our Sponsors

Thank you to our 2015 Sponors:



Wake Forest PA School

If you are interested in becoming a 2015 sponsor, contact Mark Watson, Sponsorship Chair.

Thank you to our 2015 Sponors:



Wake Forest PA School

If you are interested in becoming a 2015 sponsor, contact Mark Watson, Sponsorship Chair.