ACHE of the Triad

Summer 2015

Message from the President

Garry Kauffman
Greetings fellow ACHE of the Triad Members!

Hard to believe we're halfway through 2015 already! And what a busy first six months it has been. We have had two highly successful networking events so far this year - one in Winston-Salem at the Wake Forest Baptist Health Innovation Quarter and one in Greensboro at the Wolfgang Puck Pizza Bar. Both were well attended and provided opportunities for members and non-members to interact.

Greetings fellow ACHE of the Triad Members!

Hard to believe we're halfway through 2015 already! And what a busy first six months it has been.  We have had two highly successful networking events so far this year - one in Winston-Salem at the Wake Forest Baptist Health Innovation Quarter and one in Greensboro at the Wolfgang Puck Pizza Bar. Both were well attended and provided opportunities for members and non-members to interact. Our board has several goals for these networking events. First, they are a great way for us to connect with non-members and communicate the value of ACHE membership. These events also represent a great way for our members to connect outside the office in a relaxed environment and enjoy getting to know each other better. Thanks to those of you who have attended our networking events this year and we looking forward to seeing you at future events. If you haven't been able to make it yet, we hope you are able to join us in the future.

One of the goals of our board this year is to provide you with opportunities to earn more face-to-face credits. Our Education Committee, chaired by Bridgett Sellars, has been working hard to achieve this goal. We know budgets are tight in your organizations and we want to provide as much education locally and cost-effectively so that you can both gain new information that you can utilize in your organizations as well as use the face-to-face credits toward advancement and/or recertification for your FACHE. We have offered two programs this year, for a total of 4.5 face-to-face credits. Our most recent event, our first Spring Summit, was a partnership with Hospice and Palliative Care of Greensboro and featured two panel discussions focused on delivering healthcare with the patient in mind. We had around 40 attendees who earned 3.0 Face-to-Face credits for the day. We would like to thank our sponsors for the event, KPMG and Select Specialty Hospital.

Another major goal of ours is to support student scholarship as a means of both recognizing the work of students enrolled in healthcare leadership courses as well as introducing them to ACHE. This is a wonderful means of increasing our visibility, increasing our membership, and adding these students to our board and committees after graduation. To further support this key goal, we are holding our first ACHE of the Triad golf tournament on Friday, September 18 at the Reynolds Park Golf Course in Winston-Salem. Our planning committee for this outing secured this site because it is easily accessible throughout the Triad. We have created two means of participation: golfers and volunteers. The registration fee for golfers is $55 and includes the customary golf outing provisions (and some fun stuff you'll not find in your typical golf tourney) and a $20 donation to the ACHE of the Triad Student Scholarship Fund. For those not interested in golfing, we have many volunteer opportunities available! We are asking that the volunteers also pay a $20 registration fee as a direct donation to the scholarship fund. A huge thanks to Jeannie Wilson and Dave Jenkins who are co-chairing the planning committee!

In closing, I welcome the opportunity to speak with any of you regarding the activities of our chapter, educational programming you would like us to provide, community service opportunities to increase our visibility, and other opportunities that will increase our value to you, the members of ACHE of the Triad.

Garry Kauffman, MPA, FACHE
2015 ACHE of the Triad President

Sponsorship Opportunities Available

At ACHE of the Triad, we are proud to serve as a platform for our region's healthcare leaders. Sponsorship of our events allows us to better serve our members and allows you the opportunity to promote your business.

At ACHE of the Triad, we are proud to serve as a platform for our region's healthcare leaders. With a strong membership base of organizational decision-makers and other influencers, sponsorship of an ACHE of the Triad event represents a great opportunity to promote your business! Sponsorship funds help to offset costs of ACHE educational events and supports student scholarships for future leaders who aspire to continually shape healthcare for the better.

For more information on how your organization can participate, please contact Mark Watson, Sponsorship Chair.

New Name - New Logo

As announced in our last newsletter, we have received approval from ACHE to change our name from Triad Healthcare Executive Forum to ACHE of the Triad, the name which we have officially been operating under since April 1. Along with this name change comes a new logo. We wish to thank Josh Cross of Pfeiffer University for his work in designing this logo.

Message from Your ACHE Regent - Summer 2015


Summer 2015 has arrived. Many of us are planning vacations, outdoor activities, gardens, etc. Those are all great thoughts and wonderful visions. Summer in many healthcare organizations bring on activities such as budget preparations, discussions of organizational structure, goals for the upcoming year, etc.

ACHE cannot help us with our personal activities and social/family outings, but ACHE is a great resource for each of us to assist in our professional life. As you are enjoying your summer, I hope you will retake some time to plan for your professional growth and development through the ACHE resources. Plan to attend some of the excellent educational offerings next year.  Offer your services as a volunteer with your local chapter, as they are planning activities for next year. Think about becoming a mentor to new leaders. Connect with the healthcare leader training programs in our 11 affiliated Higher Education Network institutions. If you have not reached Fellow status but you do meet eligibility requirements, register to take the exam.

I encourage each of you to consider making a personal goal to get at least one person to become a member of ACHE or advance to Fellow status. Our industry needs the most highly trained leaders possible. ACHE is the credential that validates that level of education and experience. Thank you in advance for taking these steps.

Enjoy your summer!


Joann

Joann Anderson, FACHE
Regent for North Carolina

Employee Engagement During Conference Calls

Conference calls are commonplace in many organizations across the world. However, they aren’t always popular among employees, who may sometimes work on other tasks instead of focusing on the conversation at hand. Below are guidelines to maximize time and productivity in setting up a call.  

Conference calls are commonplace in many organizations across the world. However, they aren’t always popular among employees, who may sometimes work on other tasks instead of focusing on the conversation at hand. Below are guidelines to maximize time and productivity in setting up a call.

Allow for Limited Involvement
Be selective about those you invite—not every team member needs to be part of the call. Also, allow employees to leave the call early if they have pressing deadlines or are not needed for the remainder of the call.

Make Use of Video
Video calls can be more engaging than those held by phone. The ability to hold eye contact is a strong way to engage others. Participants can view each other’s reactions and body language and then respond accordingly. And with video, you will be able to monitor everything that is going on.

Train Employees in Technology
Whether you’re meeting via a video or phone conference, you need to make sure both you and your employees understand the technology being used so that they feel as comfortable in participating as possible. Doing so will eliminate disengagement and boredom caused by confusion and frustration.

Limit Telecommunication
Although setting up conference and video calls is simple and effective, it also is imperative to meet face to face with your employees. Limit these calls to issues that need the whole team’s input and those where a final decision can arise by the end of the call.

—Adapted from Communication Solutions April 2015 newsletter, www.communicationbriefings.com

12 Things Successful Leaders Never Tolerate

Tolerance, for the most part, is an excellent trait. Accepting difference enriches both lives and organizations. However, there are some aspects of life that should never be tolerated, most importantly because they can tear down your success. Start by making the below list intolerable both for you and those around you. 

Tolerance, for the most part, is an excellent trait. Accepting difference enriches both lives and organizations. However, there are some aspects of life that should never be tolerated, most importantly because they can tear down your success. Start by making the below list intolerable both for you and those around you.

1. Dishonesty. Living honestly brings peace to you and others. Dishonesty places a false reality on your life and is an easy way to bring down success.
2. Boredom. It tends to be the case that successful people are usually exploring something new. Life is too short to be inactive and remain in your comfort zone. Get out there and do something you’ve never done before.
3. Mediocrity. Settling for less is a huge temptation, and one that is easy to take. What makes people stand out is their willingness to strive for more and make tough decisions that can lead to a life of greatness.
4. Negativity. Every negative thought you have keeps you from being your best. If you hear yourself complaining either out loud or to yourself, find a way to shut it down and bring out the best in any situation.
5. Toxicity. Whether at work or at home, a toxic environment can leave you feeling ill. If something doesn’t feel right, makes you tired or fills you with dread, either cut it loose or brainstorm ways to improve upon the situation.
6. Disorganization. Clutter and disorder cause stress and affects your emotional and mental well-being. Get rid of what you don’t need and keep everything else where it belongs. Come up with an organizational system that works for you and stick to it.
7. Unhealthiness. Unhealthy food, relationships, habit—unhealthy anything—affects every aspect of your life. Remind yourself you deserve better and then give yourself better. Consciously make the decision that is healthiest for you.
8. Regret. Regrets are a fact of life, but dwelling on them will only bring you down. Find peace with yourself that whatever happens happens. Learn from it, right whatever you can—and then leave it behind.
9. Disrespect. Relationships are vital for success and respect is vital for relationships. Disrespect, no matter the form or who it may be directed toward, is one of the most destructive forces you can harbor. While cliché, it’s important to think of the Golden Rule: Treat others how you would want to be treated.
10. Distrust. This can be bred through a succession of tiny compromises over time, so be mindful. Focus on growing your own integrity and surround yourself with others who do the same.
11. Anger. Anger is something none of us can avoid, and used positively, it can motivate you to action. But holding onto it is paralyzing and accomplishes nothing. Learn to direct anger toward problems, not people, and then work to get over the thing that made you angry in the first place.
12. Control. There are some things you will never be able to control. Focus your energy on what you can and learn to let go of the rest.

—Adapted from “12 Things That Successful Leaders Never Tolerate,” by Lolly Daskal www.inc.com