ACHE of the Triad

Fall 2015

Message from the President

Garry Kauffman

Greetings fellow ACHE of the Triad Members!

When I looked at the calendar and noticed that it was time to write this third quarter report, I could hardly believe it. The first 9 months of this year have absolutely flown by. Thanks to Vivian Langley, 2014 President, who built a fabulous board for us to enter this year, we have had the most educational programming and networking in the history of our chapter. All of our events have been well attended and have resulted in several new members. Our educational events have been well received, as noted by attendance and evaluations. Our networking events have provided us with another means of connecting with non-members and communicating the value of ACHE membership. These events also provide a much needed opportunity to de-stress from the rigors of our professional careers in in a relaxed environment and provide the attendees with another opportunity to learn from each other. Thanks to those of you who have attended our networking events this year and we looking forward to seeing you at future events. If you haven't been able to make it yet, we hope you are able to join us in the future.

Greetings fellow ACHE of the Triad Members!

When I looked at the calendar and noticed that it was time to write this third quarter report, I could hardly believe it.  The first 9 months of this year have absolutely flown by.  Thanks to Vivian Langley, 2014 President, who built a fabulous board for us to enter this year, we have had the most educational programming and networking in the history of our chapter.  All of our events have been well attended and have resulted in several new members. Our educational events have been well received, as noted by attendance and evaluations. Our networking events have provided us with another means of connecting with non-members and communicating the value of ACHE membership. These events also provide a much needed opportunity to de-stress from the rigors of our professional careers in in a relaxed environment and provide the attendees with another opportunity to learn from each other. Thanks to those of you who have attended our networking events this year and we looking forward to seeing you at future events. If you haven't been able to make it yet, we hope you are able to join us in the future.

One of the goals of our board this year is to provide you with opportunities to earn more face-to-face credits. Our Education Committee, chaired by Bridgett Sellars, has been literally working overtime to achieve this goal. With our healthcare organization's budgets seemingly tighter each year, these local educational programs provide a means of obtaining valuable information that we can utilize in our organizations and doing so in a cost-effective manner.  Invitations will be forthcoming for our annual meeting, but please hold the date: November 5th. Based on the tremendous feedback we had from the annual meeting last year, we are again holding the annual meeting at the Grandover Resort. Also based on recommendations from our members, we are offering 1.5 hours Face-to-Face credit this year.

In addition to increasing our educational programs and networking events this year, our board decided to try something different this year to support our student scholarship fund.  We planned a golf outing, the proceeds of which were directed to support our scholarship fund.  The story is longer than this column permits, but the short story is that we can chalk this initiative up to good intentions.  For the golfers in the readership, it was a swing and a shank. While the committee, co-chaired by Jeannie Wilson and Dave Jenkins, spent an incredible amount of time and effort to promote the event, we simply didn't get the number of golfers to make a go of it.  We ran into competing tournaments, TJC surveys, etc. and we felt it prudent to cancel the event and try again next year.  We actually had a number of sponsors, all of whom said they were committed to supporting us this year.  I want to thank Jeannie, Dave, and our entire board for their extra efforts to launch this inaugural event.

In closing, I welcome the opportunity to speak with any of you regarding the activities of our chapter, educational programming you would like us to provide, community service opportunities to increase our visibility, and other opportunities that will increase our value to you, the members of ACHE of the Triad.

Garry Kauffman, MPA, FACHE
2015 ACHE of the Triad President

Call for Nominations: 2016 Board of Directors

It's time to start planning for 2016!  We are now accepting nominations for the 2016 Board of Directors and volunteers for the committees of the Board (Education, Sponsorship, Audit, and Recruitment).  Please email Garry Kauffman (gwkauffman@hotmail.com) by 5:00pm on November 30, if interested.

It's time to start planning for 2016!  We are now accepting nominations for the 2016 Board of Directors.  If you would like to nominate someone or are personally interested and would like to nominate yourself, please email Garry Kauffman (gwkauffman@hotmail.com) by 5:00pm on November 30.  Additionally, if you are interested in serving on a committee of the Board (201 committees are: Education, Sponsorship, Audit, and Recruitment), please email Garry Kauffman to express your interest.  Please reach out to any member of the 2015 Board for more information. 

Message from Your ACHE Regent - Fall 2015

Message from Your ACHE Regent
Fall 2015

Fall is here, schools are back in session and ACHE chapters in North Carolina are in full swing.  It's the perfect time of year to become involved in your local chapter.  If you are not engaged in the chapter activities, leadership or participation, I encourage you to connect with your chapter to volunteer your talents.  The chapter is only as good as the people who participate.  I would like to congratulate the leadership of all four North Carolina chapters for their strategic plan development, educational plans and planned networking opportunities for this year.  It is going to be a great year!

I would also like to encourage those of you who are not Fellows to take this opportunity to move to that next level.  FACHE is THE credential for healthcare leaders.  It validates our competency in leadership.  Just as other professions in healthcare have their national certification, we should strive for that level in ours.  When I interviewed for my current position, it required FACHE credentials. I am grateful that ACHE has allowed me to progress in higher levels of leadership throughout my career.  The Fellow credential could do that for you as well.

I look forward to seeing you at upcoming chapter activities.

Joann Anderson, FACHE
Regent for North Carolina 

Checking In With Employees

Communicating and checking in on employees on a regular basis is important for a successful workflow. One-on-one meetings are a great way to consistently discuss duties, deadlines and questions and to keep in touch. The below will ensure the meetings are productive and necessary communication is shared in an effective manner.

Communicating and checking in on employees on a regular basis is important for a successful workflow. One-on-one meetings are a great way to consistently discuss duties, deadlines and questions and to keep in touch. The below will ensure the meetings are productive and necessary communication is shared in an effective manner.

Stick to a Specific Time

Consistency is key to beneficial communication. Connect with the employee regarding the day and time that would work best for both of you to meet on a weekly basis, and create meeting reminders for the discussion that extend far in advance. This ensures you will both be on the same page and that the meeting won’t be easily forgotten. Additionally, don’t cancel a check-in meeting at the last minute. There are exceptions, but sticking to a schedule shows your employee you value their time and creates a pattern that is easy to adhere to.

Create a Safe Space

Although constructive criticism on projects and management of workload is helpful for success, being respectful in delivering this feedback is a must. Employees should not be punished for speaking their mind. Make sure to answer their questions with respect, and try sharing something they’ve excelled in that week while offering suggestions for improvement in other areas. Such a gesture can boost morale and build trust. Creating a trusting environment will strengthen the bond between you and your employee.

Value Honesty

When chatting with an employee, strive to answer his or her questions as honestly as possible. If you can’t share something, explain why. And if you don’t have an answer, admit it and try to find out after the meeting.

Coach Employees
 
Instead of telling employees what to do, collaborate with them to help them find their own solutions and answers. This will help build their own confidence and their trust in you. Help them develop their skills so they feel empowered and engaged instead of dependent on you for advice.

Ask for Feedback

One-on-one discussions should not solely be a question-and-answer sessions. Engage in a real dialogue and ask employees what they desire from you and how you can help to manage them in a stronger way. They’ll welcome and appreciate the opportunity to give you their thoughts on your performance and other matters.

End on a Positive Note

At the end of each meeting, share at least one way in which the employee excelled that week. Thank the employee for his or her questions and the discussion itself, and express confidence in his or her abilities. Workers will feel better about meeting with you if you close on a high note. 

—Adapted from Communication Solutions May 2015 newsletter, www.communicationbriefings.com

 

Communicating Change

Change is frequent within an organization. Whenever something is looming on the horizon, employees will look to you for information and answers. Whether this is layoffs, leadership change or simply rumors, you need to be prepared to foster an honest dialogue and share as much information as possible with employees.  

Change is frequent within an organization. Whenever something is looming on the horizon, employees will look to you for information and answers. Whether this is layoffs, leadership change or simply rumors, you need to be prepared to foster an honest dialogue and share as much information as possible with employees.

Share What You Know

Even if you’re not completely sure of the exact steps that will be taken, explain what the final process is supposed to look like and what it might mean for them. Let’s say the topic is salary increases. Noting that management is looking over the options in front of them, but that decisions won’t be made until next year will give workers a stronger sense of relief. It may not provide much insight into the final outcome, but employees will feel better having some idea of what’s going on.

Listen for Concerns

Pay attention when you meet with employees to learn what worries they have. Setting up small group discussions with employees to discuss their concerns will help set in place a stronger peace of mind. Knowing their thoughts regarding the change can help you work to find out more information and allows you to share the details you think will quell their concerns.

Be Timely

Allowing employees to hear information through the grapevine rather than you is the biggest way to lose their trust and confidence—delaying bad news does not make it better. During these times, make communication with your team a priority.

—Adapted from Communication Solutions July 2015 newsletter, www.communicationbriefings.com