ACHE of the Triad

Summer 2016

President's Message

Katy Davis
Greetings ACHE of the Triad Members!

It's hard to believe half the year has already passed!  Since our last newsletter, we held our second educational event of the year, our 2nd Annual Spring Summit.  We had about 40 people in attendance on May 26, with two panel discussions presented: Successfully Leading Multigenerational Organizations and Diversity & Inclusion.  This brings our total Face to Face credit offerings up to 4.5 hours for the year.  We have two more Face to Face opportunities planned in late September and mid-November of this year, which will meet our goal of providing at least 7.0 Face to Face credits for the year.  We know how important it is to our members to have opportunities to earn their Face to Face credits locally and we strive to provide you these opportunities on a variety of timely and relevant topics.  If there is a topic of particular interest to you that we have not offered, please don't hesitate to reach out to me.

Greetings ACHE of the Triad Members!

It's hard to believe half the year has already passed!  Since our last newsletter, we held our second educational event of the year, our 2nd Annual Spring Summit.  We had about 40 people in attendance on May 26, with two panel discussions presented: Successfully Leading Multigenerational Organizations and Diversity & Inclusion.  This brings our total Face to Face credit offerings up to 4.5 hours for the year.  We have two more Face to Face opportunities planned in late September and mid-November of this year, which will meet our goal of providing at least 7.0 Face to Face credits for the year.  We know how important it is to our members to have opportunities to earn their Face to Face credits locally and we strive to provide you these opportunities on a variety of timely and relevant topics.  If there is a topic of particular interest to you that we have not offered, please don't hesitate to reach out to me.

We also know that networking opportunities are important to you and provide a way for you to connect to your healthcare colleagues across the region in a more relaxed environment.  We are currently planning a networking event for late August, so be on the lookout for an invitation from EventBrite in about a month.

To support all of our membership engagement efforts, we rely on contributions from sponsors. Sponsorship of our chapter can take several forms - we offer everything from single event sponsorship to multiple levels of year-long sponsorship. A number of these opportunities still exist for 2016. Please reach out to me if your organization is interested in sponsoring us - your support allows us to provide greater benefit for all our members!

I would like to take this opportunity to recognize one of our members who is being honored this year by ACHE as a recipient of a Service Award through the ACHE Recognition Program.  Vivian Langley, ACHE of the Triad 2014 Chapter President, is being recognized by ACHE for her contribution to healthcare management excellence through her dedication to volunteer service to our chapter and ACHE.  We will be presenting Vivian with her award at one of our programs later this year.  Please join me in congratulating Vivian on this great honor and thank her for her service.

I'm looking forward to a great second half of the year. Please don't hesitate to reach out to me with ideas for how we can better serve you!

Katy

Message from Your ACHE Regent - Spring 2016

Message from Your ACHE Regent
Spring 2016

So far, 2016 has been a great year.  All four North Carolina Chapters began the year with a lot of momentum and plans.  Thanks to the leaders in 2015 for a successful year.  Many thanks to Joann L. Spaleta, FACHE, Greater Charlotte chapter, for continuing to serve as President for an additional year.
 
I would like to thank Oscar R. Aylor, FACHE; Jay T. Briley, FACHE; Derrick B. Billups, FACHE; Neil Kinard, FACHE; Vivian Langley; Charles F. Mantooth Jr. FACHE; Brent W. Shive, FACHE; Joann L. Spaleta, FACHE; J.G. Stanley; Lynda Stanley, FACHE and David T. Sumner, FACHE for serving on my Regents Advisory Council last year.  You made my year much more productive and ensured our HEN received the attention it needed. 

On Feb. 19, 2016, I had the privilege of presenting Regents Awards to four very deserving individuals.   Congratulations to:
        
Lee Isley, PhD, FACHE - Senior Leader Award.  His contributions to rural healthcare have been phenomenal in North Carolina.   Not only is he active in ACHE, he is very active in his community, with the NCHA and AHA.

Phyllis Wingate, FACHE – Diversity Award.  She serves as a great role model for minorities.  Her leadership journey has been a very non-traditional one; one that provides a wonderful example for young, minority leaders who may face adversity along their way. 

Warren G. McDonald, PhD - HEN.  Dr. McDonald provides a tremendous opportunity in learning for young adults looking for careers in healthcare through Methodist University.  With a focus on developing leaders for rural communities, he is a collaborator, supporter and coach.   He is actively engaged in leadership of the Sandhills chapter.

Jeffrey Simms - HEN.  As an educator and counselor at UNC-Chapel Hill, he ensures a great educational experience on campus and in the real world.  He seeks opportunities to open doors for young leaders.  His energy is infectious. 

I am blessed to get to work with each of these leaders on many different issues.  Please congratulate and thank each of them for their contributions to healthcare leadership. 

Joann Anderson, FACHE
North Carolina Regent

National News Q2 2016

National News
Q2 2016


Apply for the Thomas C. Dolan Executive Diversity Program by July 8.

The deadline to apply for the 2016 Thomas C. Dolan Executive Diversity Program is Friday, July 8.

During this year-long program, EDP scholars will receive specialized curriculum opportunities that address successful navigation of potential career challenges and enhance executive presence. Each scholar also will benefit from one-on-one interactions with a specially selected mentor and participation in formal leadership education and career assessments. The EDP will empower participants with enhanced self-awareness, critical leadership skills and an expanded network of leaders to help prepare the EDP scholars for their ascension to C-suite roles in hospitals, health systems and other healthcare organizations.

Visit ache.org/ExecutiveDiversity for more information or to apply. Please direct any questions about the Thomas C. Dolan Executive Diversity Program to Cie Armstead, director, diversity and inclusion, at
carmstead@ache.org or (312) 424-9306.

The Foundation of ACHE’s Fund for Innovation in Healthcare Leadership is accepting donations to the Thomas C. Dolan Executive Diversity Program. Gifts—no matter the amount—will help shape the future of healthcare leadership. Visit ache.org/Innovation to make a donation.


Official Notice for the 2016–2017 Council of Regents Elections

The 2016–2017 election process has begun to select new Regents who will serve on the American College of Healthcare Executives Council of Regents—the legislative body that represents ACHE’s members. Service is a unique opportunity to exercise your leadership ability, share innovative ideas and act on behalf of other ACHE members.

All Fellows who wish to run must submit either a letter of intent to ACHE via certified mail postmarked no later than Aug. 26, 2016, or an electronic letter of intent to
elections@ache.og. When submitting the letter, please use this form and return it to the attention of Caitlin E. Stine, Regent Elections Coordinator, Division of Regional Services, American College of Healthcare Executives, 1 N. Franklin St., Ste. 1700, Chicago, IL 60606-3529. If you submit your letter electronically, and you haven’t received confirmation that it was acknowledged by Sept. 2, 2016, please contact Caitlin Stine at (312) 424-9324 or cstine@ache.org.

Members are assigned to a Regent jurisdiction based on their address. Fellows who are uncertain about their jurisdiction or would like additional information about Regent responsibilities should contact Caitlin Stine. Elections will be held in the following jurisdictions:

  • Arizona
  • California—Southern
  • Canada
  • Florida—Northern & Western
  • Illinois—Central & Southern
  • Illinois-Metropolitan Chicago
  • Maryland
  • Michigan & Northwest Ohio
  • Minnesota
  • Missouri
  • Montana
  • Navy
  • Nebraska & Western Iowa
  • Nevada
  • New Jersey—Northern
  • New York—Northern & Western
  • North Carolina
  • North Dakota
  • Ohio
  • Pennsylvania
  • Pennsylvania—Southeast & Southern New Jersey
  • South Carolina
  • Tennessee
  • Texas—Southeast
  • Vermont
  • Virginia—Central
  • Washington
  • Wyoming


New Regents each will serve a three-year term on the Council of Regents beginning at the close of the 2017 Council of Regents meeting during ACHE’s annual Congress on Healthcare Leadership.

Exam Online Community Offers a Complimentary Interactive Learning Platform

Members preparing for the Board of Governors Examination can access the Exam Online Community—a complimentary and supplementary resource to boost confidence and increase success. The online community is an interactive platform to learn and glean study tips from other Members taking the Exam. There also is the opportunity to discuss Exam topics with experts for a higher level of understanding and the option to participate in study groups. Interested Members can join the Exam Online Community at bogcommunity.ache.org.

Tuition Waiver Assistance Program

To increase the availability of ACHE educational programming for Members experiencing economic hardship, ACHE has established the Tuition Waiver Assistance Program.

ACHE makes available a limited number of tuition waivers to Members and Fellows whose organizations lack the resources to fund their tuition for education programs. Those in career transition also are encouraged to apply. Tuition waivers are based on financial need and are available for the following ACHE education programs:

  • Congress on Healthcare Leadership
  • Cluster Seminars
  • Self-Study Programs
  • Online Education Programs
  • Online Tutorial (Board of Governors Exam preparation)
  • ACHE Board of Governors Exam Review Course


All requests are due at least eight weeks before the program date, except for ACHE self-study courses; see quarterly application deadlines on the FAQ page of the tuition waiver application for complete information. Incomplete applications and those received after the deadline will not be considered. Recipients will be notified of the waiver review panel's decision at least six weeks before the program date. For ACHE self-study courses, applicants will be notified three weeks after the quarterly application deadline.

If you have questions about the program, please contact Teri Somrak, associate director, Division of Professional Development, at (312) 424-9354 or tsomarak@ache.org.  For more information, visit ache.org/Tuitionwaiver.

 

2016 Fund for Innovation in Healthcare Leadership Education Programs

The 2016 innovation program, “Enhancing the Patient Experience Through Healthcare Innovation,” will be led by Jason A. Wolf, PhD, president, The Beryl Institute, Nashville, Tenn. Offered in conjunction with ACHE’s New York Cluster on Aug. 5, this half-day session will explore the critical ideas underlying patient experience success from a focus on leadership, culture and people, to the unique ways in which processes are being redesigned, technologies are being implemented and staff are being engaged. Full details are available here.

The 2016 ethics program, “Building a Sustainable, Culturally Competent and Equitable Healthcare Organization,” will be led by Aswita Tan-McGrory, deputy director, Massachusetts General Hospital, Boston. You also will hear from a panel of healthcare leaders who have faced ethical challenges and learned from the decisions they made within their organizations. This half-day program will be offered in conjunction with the Atlanta Cluster on Nov. 11. Full details will be available soon at ache.org/Innovation.

Both programs qualify for ACHE Face-to-Face Education credits.

These programs are funded in part by ACHE’s Fund for Innovation in Healthcare Leadership. Your contribution matters. For more information on the Fund for Innovation in Healthcare Leadership, and to donate today, visit ache.org/Innovation.

 

ACHE Member Communities Launched to Enhance Representation of Asian and LGBT Healthcare Leaders

In support of ACHE’s longstanding commitment to advance diversity and inclusion, two new member communities were recently launched to increase and enhance representation of Asian and LGBT healthcare leaders—the Asian Healthcare Leaders Forum and the LGBT Healthcare Leaders Forum.

The mission of the AHLF is to increase the representation—through leadership and professional development—of Asian-Americans in healthcare executive management, policy and administration. The Forum addresses this mission through targeted benefits designed to provide opportunities for personal and professional growth to AHLF members in various healthcare settings and at all career stages. Benefits include an online newsletter and a special education session at the annual Congress on Healthcare Leadership. More detail and online application are available at ache.org/AHLForum.

The mission of the LGBT Forum is to enhance representation of lesbian, gay, bisexual and transgender healthcare executives and to promote high-quality care for LGBT individuals and their families. Value-added benefits address the specific education, networking and career development needs of LGBT healthcare leaders and include a dedicated LinkedIn Group and online newsletter. More detail and online application are available at ache.org/LGBTForum.

The core requirement for both communities is current ACHE membership (Member, Fellow, Faculty and International Associate statuses only). The annual dues fee for each Forum is $100, in addition to regular ACHE dues.

 

Healthcare Consultants and Physician Executives Forum Education Programs

The Physician Executives Forum and Healthcare Consultants Forum provide added value to physician executive and healthcare consultant members via tailored resources to meet these groups’ unique professional development needs. A one-day education program is a cornerstone benefit of both Forums that offers an affordable learning and networking opportunity. Dates and location for these programs are as follows:

Healthcare Consultants Forum Education Program
Sept. 11, 2016
Westin O’Hare
Chicago, Ill.
More details available at ache.org/HCProgram

Physician Executives Forum Education Program
Oct. 8, 2016
Westin O’Hare
Chicago, Ill.
More details available at ache.org/PEProgram

Watch the ACHE 2016 Overview Video
A video shown during ACHE’s annual Congress on Healthcare Leadership provided an overview of the American College of Healthcare Executives’ mission, values, programs, products and services. If you missed Congress, or haven’t see the highlight video, you can watch it here.

 

Master These 4 Vital Conversations

The conversations you have with employees are critical to building trust, morale and productivity.  Grasp them to ensure that your team reaches its full potential. 

The conversations you have with employees are critical to building trust, morale and productivity. Grasp them to ensure that your team reaches its full potential. 

  • Goal-setting discussions. Meet early and often with employees to discuss goals that will challenge them while fulfilling your organization’s mission. Work together to set performance standards and deadlines so that employees know exactly what is expected of them.
  • Recognition meetings. Employees should hear directly from you when they are doing something right. Take every opportunity to recognize and praise their good work, especially on tasks that are new and unfamiliar. Reinforce positive performance with specifics, acknowledging the exact contribution they made to the team. 
  • Redirection talks. Occasionally, you will have to correct a performance issue or revaluate your team’s path. Be prepared to sit down promptly with your employees to outline what’s wrong and what needs to change. Remain clear and firm about expectations and consequences. 
  • Wrap-up conversations. At the conclusion of an important task or project, meet with your team to discuss success and improvement areas, and to celebrate if appropriate. This approach also is useful when an employee masters a new skill. Let employees know when you appreciate their work, and remind them of how their efforts contribute to the organization’s success. 


—Adapted from Communication Solutions April 2016 newsletter, www.communicationbriefings.com.

 

Listen With Intent to Strengthen Leadership Skills

Strong listening skills are essential to your success as a leader, but you can't just nod your head in assent when employees and customers are speaking.  You must always listen with a purpose so both parties learn something from every conversation.  Here are some tips...

Strong listening skills are essential to your success as a leader, but you can’t just nod your head in assent when employees and customers are speaking. You must always listen with a purpose so both parties learn something from every conversation. Here are some tips:

  • Study your own listening style and habits. Discover when you’re most likely to actively listen. Is it the morning? The end of the day? Are your listening skills better walking through the workplace or in an office with the doors closed? Everyone has their own habits, strengths and gaps. Be aware of yours and play to your strengths. 
  • Engage in active listening. Your brain can think faster than anyone can talk. As such, your mind can easily wander while you’re supposed to be listening. One way to make sure this doesn’t happen is to give your brain something to do: evaluate information, obtain knowledge, understand the person better, etc. Enter into conversations with a specific goal, and then put your brain to work achieving that goal. In other words: Make your brain too busy to wander. 
  • Offer continuous feedback. Don’t wait until the conversation is finished to respond to what you’ve heard. When your employee makes a key point, jump in and restate the point to make sure you understand it. Then offer your feedback right then and there. After that, move to the next point. This will keep you involved in the entire conversation and elicit better results from each meeting.

 —Adapted from Communication Solutions April 2016 newsletter, www.communicationbriefings.com.

 
 

Career Corner

ACHE's Healthcare Executive Resource Center has resources to assist you with your healthcare management career development...

Career Development Resources

ACHE's Healthcare Executive Resource Center has compiled the following resources to assist you with your healthcare management career development:

Join the ACHE Official Group on LinkedIn

LinkedIn is a social networking tool to help members exchange information, build contacts and share ideas. Join the ACHE Official Group on LinkedIn today to make new business contacts with other ACHE members and enhance your current relationships with a growing online network of leaders in the healthcare field. 

To join the ACHE Official Group on LinkedIn, you must have a profile. To create a profile, visit LinkedIn.com. Once you have completed your profile, you are ready to join your colleagues around the country.

Click here to get started now.