Summer 2016
In This Issue
Message from Your HCAT President
Message from Your ACHE Regent - Summer 2016
Master These 4 Vital Conversations
Member Reflections on August 4th Event "Diversity and Inclusion"
Newsletter Tools
Search Past Issues
Print-Friendly Article
Print-Friendly Issue
Forward to a Friend


2016 HCAT Board

Executive Officers:

President: Eric Young, FACHE

President-Elect: Samantha Kern

Treasurer: Vacant

Secretary: Meredith Strand

Past President: Maria Kronenburg

Members at Large:

Kelly W. Brown

Mary K. Cothran, FACHE

John Harding, FACHE

Keith Buckley, FACHE

Leigh Starr, FACHE

Ruth Holmes

Steve Friedrich, FACHE 

Regent - Dolores G. Clement, FACHE  















Master These 4 Vital Conversations

The conversations you have with employees are critical to building trust, morale and productivity. Grasp them to ensure that your team reaches its full potential. 

  • Goal-setting discussions. Meet early and often with employees to discuss goals that will challenge them while fulfilling your organization’s mission. Work together to set performance standards and deadlines so that employees know exactly what is expected of them.
  • Recognition meetings. Employees should hear directly from you when they are doing something right. Take every opportunity to recognize and praise their good work, especially on tasks that are new and unfamiliar. Reinforce positive performance with specifics, acknowledging the exact contribution they made to the team. 
  • Redirection talks. Occasionally, you will have to correct a performance issue or revaluate your team’s path. Be prepared to sit down promptly with your employees to outline what’s wrong and what needs to change. Remain clear and firm about expectations and consequences. 
  • Wrap-up conversations. At the conclusion of an important task or project, meet with your team to discuss success and improvement areas, and to celebrate if appropriate. This approach also is useful when an employee masters a new skill. Let employees know when you appreciate their work, and remind them of how their efforts contribute to the organization’s success. 

—Adapted from Communication Solutions April 2016 newsletter,

Previous Article
Next Article

Service Line Development: A Focused Look at Behavioral Health in Hampton Roads

Many healthcare organizations are using a service-line approach to organizational development for the purposes of strategic planning, business planning, operations and marketing. Service-line development is not only an organizational tool, but also can increase physician involvement, align resources and provide and integrated continuum of care for the patient. this program will take a closer look at one Service-line in particular - Behavioral Health in the Hampton Roads Region and review common structural, operational and cultural issues,


  • Jennifer Kelly, RN, Chief Executive Officer, Virginia Beach Psychiatric Center
  • Stephanie Osler, LCSW, Director of Behavioral Health, Children's Hospital of the King's Daughters
  • Matt Angelelli, MD, Chief of Psychiatry, Sentara Medical Group
  • Allison Land, MBA, MHA, FACHE, Vice President of Behavioral Health, Sentara Healthcare 

Event Details:

5:30-6:30 PM - Networking

6:30-8:00 PM - Panel presentations and discussion

Dinner will be served  

This program has been developed and is presented locally by Healthcare Administrators of Tidewater. The American College of Healthcare Executives has awarded 1.5 ACHE Face-to-Face Education Credits to this program.

WHEN: Thursday, October 6, 2016 from 5:30 PM to 8:00 PM

WHERE: Norfolk Yacht Club - 7001 Hampton Blvd, Norfolk, VA 23505 

Click here to Purchase Tickets  

Upcoming Events

Joint Event with CVHEG - November 5, 2016 at the Williamsburg Lodge   

Please contact us at