HCAT Quarterly Newsletter
Summer 2017
In This Issue
Message from Your HCAT President
Member Reflections
Message from Your ACHE Regent
Forum on Advances in Healthcare Management Research at 2018 Congress on Healthcare Leadership
ACHE Call for Nominations for the 2018 Slate
Tapping Community Physicians for Innovation Ideas
The Thomas C. Dolan Executive Diversity Program - Now Accepting Applicants
Write an Article for the HCAT Newsletter
Newsletter Tools
Search Past Issues
Print-Friendly Article
Print-Friendly Issue
Forward to a Friend


2017 HCAT Board

Executive Officers:

President: Samantha Kern

President-Elect: Meredith Strand

Treasurer: Mandeline Smith

Secretary: JD McCoy

Past President: Eric M. Young, FACHE

Members at Large:

Keith Buckley, FACHE

Ruth Holmes

Mary Cothran, FACHE

Leigh Starr, FACHE

Maria Kronenburg

Stephen Friedrich, FACHE

Michele Carroll

Regent - John Harding, FACHE 


Member Reflections
Khalid Sheikh, FACHE

In the ever changing world of regulation and directives, successful healthcare organizations are consistently evolving their strategy to outpace the velocity of change. The nature of these strategies has also evolved over the years from Total Quality Management (TQM) to current approaches like Lean/ Six- sigma and Blue Ocean Thinking. Healthcare Administrators of Tidewater (HCAT) and Central Virginia Healthcare Executives Group (CVHEG) collaborated at an event at the Williamsburg Lodge on April 29, 2017 to address these and related topics given their significance to the healthcare scene. The occasion also included discussion on Rebuilding Public Trust in face of Clinical/ Managerial Errors.

The first presentation of the day started with Kenneth R Deans Jr., VP and COO of Chesapeake Regional healthcare sharing his experience as a C- suite executive in setting the stage for Lean and six-sigma processes at his organization. Kenneth emphasized the importance of culture as a critical component for any organization getting ready to deploy tools like Lean/ Six-sigma in identifying and eliminating waste (non-value added activities). He explained using detailed examples why setting expectations and accountability are a pre-requisite for any successful effectiveness improvement campaign.

This was followed with an address by Adam M. Campbell, Director, Clinical Improvement and Analytics at the Children’s Hospital of The King’s Daughters. Adam, who is also an Assistant Professor in the department of Pediatrics at EVMS brought to focus his work on Lean/ Six-sigma and how any safety/ quality initiative needs to have a frontline focus in addition to leadership buy-in. Adam in his talk laid out the approaches to using “high-reliability principles” and Toyota Production System methods as a means of problem solving and to standardize processes.  He was able to share with the gathering examples of effectively using these tools for undertaking substantial projects at CHKD.

The final report of the first session was delivered by Charity Anderson, an experienced Senior Process Improvement Engineer at Sentara Healthcare. Charity included examples of her work at Sentara involving Root Cause Analysis and Process Control as a way of improving performance. The need to define a problem and identifying meaningful measures to track improvement and enable feedback as a critical step in the performance improvement cycle was brought to light in her discourse.

Last but not the least, the second part of the event exposed the participants to real-life case studies from 3 diverse organizations’ and how they tackle the issue of “Rebuilding Public Trust after Clinical and Managerial Errors.” Wes Blankenship, Regional Medical Liaison, Novo Nordisk, Dana Taylor, Director Risk and Patient Safety, Henrico Doctor’s Hospital and Cynthia Taylor, Nurse Manager, VA Medical Experience presented their respective case studies.

The insight shared by the speakers included how healthcare organizations are subject to increasing oversight by public and private entities and how transparency is becoming an expectation of that relationship with our stakeholders. Examples of community relations initiatives, internal process improvements, and internal public relations campaigns, such as responses to patients and families’ questions, press releases, and studying and adjusting safety initiatives were imparted to the audience.

Khalid Sheikh, FACHE

Member HCAT


Previous Article
Next Article
Upcoming Events

Topic: From Volume to Value: How Health Systems, Practitioner and Post-Acute Care Providers Navigate Value Based Care

  • Thursday, June 29, 2017 - 5:30- 8:00pm  
  • 5:30-6:30 pm - Networking
  • 6:30-8:00pm - Panel presentations and discussion
  •  Location:Norfolk Yacht Club, 7001 Hampton Blvd, Norfolk, VA 23505
  •  Details: Many healthcare organizations are partnering with practitioners and post-acute care providers to navigate the shift from volume to value. In this program, participants will learn how health systems are coordinating care with those providers through care pathways and technology. Participants will hear from thought-leaders who have led movements in their organizations to improve transitions of care. Specific focus will be given to the Center for Medicare and Medicaid Service’s (CMS) Bundled Payment for Care Improvement (BPCI) program and the JenCare model. This program will also take a closer a look at how health systems partner with organizations like Remedy Partners to improve patient outcomes.
  •   Speakers:
  • Grace Hines, Corporate Vice President, System Integration, Sentara Healthcare
  • Travis Ingrodi, Network Director, JenCare Senior Medical Centers
  • Kelly Best, Post-Acute Network Representative, Remedy Partner
  • Event Moderator:
  •   Patrick Whitaker, Vice President, Strategic Accounts, Remedy Partners

o   If readers are interested in attending, they can purchase tickets at: https://www.eventbrite.com/e/from-volume-to-value-how-health-systems-practitioners-and-post-acute-care-providers-navigate-value-tickets-34893218556

Topic: The Powerful Nurse Impact on our Healthcare World: Discussion with Chief Nursing Officers on Effective Management Techniques to Retain Your Staff

  • Thursday, July 27, 2017 - 5:30 - 8:30pm
  • 5:30-6:30 pm - Networking
  • 6:30-8:00pm - Panel presentations and discussion
  • Location: Crowne Plaza Hampton - Marina, 700 Settlers Landing Road, Hampton. VA 23669

  • Details:   Staff retention continues to be a top priority for most health care executives. Health care organizations rely on the support of engaged and loyal clinical workforce to support their mission. Over the last several years health care organizations across the country have faced the significant impact of nurse shortages. High nurse retirement rates, changing demographics, insufficient staffing and the impact on stress levels of nursing are a few of the many trends impacting nurse shortages. Retention efforts are critical to reduce the burden of nurse shortages on health care organizations.  This program will take a closer look at how local health systems are recruiting and retaining staff to position their organizations for continued success.
  • Speakers:
  • Elaine Griffiths, Chief Nursing Officer, Chesapeake Regional Healthcare
  • Genemarie McGee, Corporate Vice President and Chief Nursing Officer, Sentara Healthcare
  • Patricia Mook, Chief Nursing Information Office, Inova Health System
  • Event Moderators:

  • TBD 



2017 Programming Committee

Michelle Carroll, Programs Committee Chair, Samantha Kern, Chernelle Hill, Tyrone Davis, Mandi Smith, Kelly Lamping, Amanda Colley, Katie Heckard, JD McCoy

Please send any suggestions for topics, networking, or community events to Michelle Carroll, 2017 Programs Committee Chair (mgcarro1@sentara.com)


Please contact us at hcatva@gmail.com or visit out website at www.hcat.ache.org