Healthcare Administrators of Tidewater

Spring 2017

Message from Your HCAT President

Samantha Kern, President

A message from your HCAT President discussing the upcoming event, board of director changes, and other information.

‘Act as if what you do makes a difference.  It does.’ –William James

As we roll straight into spring (what happened to Q1???), I’d like to take a moment to thank you for being a member of HCAT and ACHE. It is our mission to promote the healthcare management profession through service, education and networking. Each one of us supports that mission by sharing our diverse backgrounds and knowledge. Thank you to Dolores Clement, DrPH, FACHE who has served as our Regent for the past three years, ensuring the success of our chapter and guiding the Board. Thank you to Eric Young, FACHE for serving as president during 2016. Thank you to the Board of Directors and all of our volunteers who have supported and stewarded our chapter. 

So here’s my call to action- make a difference. If you don’t attend meetings, attend one and tell us what you would like to see in the future. Bring a colleague or friend to an event. Mentor a young leader or seek out a member to learn from. Get involved by volunteering for an event or joining a committee. I’d like for each of our members to find value in HCAT. Please reach out to us at for volunteer opportunities or suggestions- I’d love to hear from you!


Samantha Kern
HCAT President

Find us on Facebook! 

*Click on the small arrow to advance to the next article or use the side bar navigation panel to select articles for viewing.



Member Reflections on March 2nd Event, “Organ & Tissue Donation: A Tour & Discussion with LifeNet Health”

Keith Buckley, MHA, FACHE

On Thursday, March 2, members of the Healthcare Administrators of Tidewater chapter of ACHE met to tour the facilities of LifeNet Health and discuss their programs and challenges in providing transplant and implant services to local hospitals. Speakers included Donna Bishop, Director of Donor Center Services, Jean Neubauer, Sr. Director Bio-Sciences, and Cheryl Territo, Director OPO Operations. LifeNet Health, is a nonprofit global leader in regenerative medicine, and the world’s largest provider of bio-implants and organs for transplantation.

After the networking portion of the evening, attendees were taken on a tour of the facilities. Highlights of the tour included a summary of the contributions of Mr. Bill Anderson and Dr. Richard Hurwitz past CEOs who were instrumental in the establishment and growth of LifeNet Health. The tour continued with the Quilts of Love display that are hung throughout LifeNet Health facilities. These quilts were created by donors and recipients to recognize the generous gifts of organ and tissue donations. The tour continued to the Musculoskeletal area which is responsible for the preparing and packaging of the donated tissue used in many orthopedic, spine, and sports medicine surgeries.  Other areas on the tour included the automated Graft Storage Area which automated the storage and retrieval of grafts, and the Sterilization and Decontamination Area. This was a 20 minute abbreviated tour, however the staff stressed they would provide a complete tour at a later date for those interested.

After the tour, attendees reconvened in LifeNet’s auditorium for a discussion regarding LifeNet’s programs and operations. The presentation and discussion focused on a few of LifeNet’s divisions, the Tissue Services Division, and Transplant Services Division and Donor Family Services.

The Health Tissue Services Division is dedicated to training, educating and maintaining relationships with more than 55 partners in order to promote donation in their respective communities. The Tissue Services Division customizes and coordinates services to meet the specific needs of LifeNet’s recovery partners. The Department of Tissue Client Relations functions as the primary LifeNet Health contact for all recovery partners’ operational needs. Each recovery partner is assigned a team of experienced LifeNet Health staff, led and coordinated by the partner’s primary Tissue Client Relations Representative, all to handle the essential administrative, regulatory and compliance issues. Their Tissue Development teams allow for an efficient, easy-to-communicate process to assist recovery partners.

LifeNet Health Transplant Services Division is a leading, federally designated Organ Procurement Organization (OPO) that coordinates the recovery and transplantation of organs in Virginia, offers a comprehensive program of bereavement support for donor families, and educates the community about donation. 

There were several critical points mentioned during their presentation:

  • Donation and transplantation save lives. There is a critical shortage of organs in Virginia and nationwide. Three Virginians die each week waiting for a life-saving organ transplant that doesn’t come in time.

  • One donor can save 7 lives through organ donation (heart, liver, pancreas, 2 kidneys, 2 lungs) and enhance more than 50 lives through tissue donation.

  • Nearly 100,000 people are currently awaiting an organ transplant in the U.S.; more than 2,500 of those are in Virginia.

  • On average, 18 men, women, and children die each day waiting for a life-saving organ transplant in the U.S.

  • There were more than 28,000 transplants in the U.S. last year, and more than 700 of those were in Virginia.

Another integral part of LifeNet’s programs discussed is their Donor Family Services. The LifeNet Health Donor Family Services Department is dedicated to comforting those touched by the donation process. They offer a range of services to support the families making donations, including continuous communication with other donor families and transplant recipients, as well as support groups, workshops and more. Their website is open and available for all who mourn the death of a loved one, with a wealth of resources and information compiled to support the grief counseling programs of our recovery partners.

Tissue and organ procurement and transplant is an integral part of providing quality care that every hospital is responsible for, and for which the community depends. This service would not be possible without organizations like LifeNet Health providing the high quality and innovative services they do. One distinct impression I left the presentation with is that LifeNet truly embraces their mission of “Saving Lives, Restoring Health and Giving Hope.”

2017 Board of Directors

Welcome to our new Board of Directors and thank you to returning leaders for your continued service. Please see the 2017 Board of Directors directory located on page 1 of the newsletter. Special thank you to Delores Clement, DrPH, FACHE, for serving as our Regent. We welcome John Harding, FACHE, to this role as of March 2017.

Forum on Advances in Healthcare Management Research at 2018 Congress on Healthcare Leadership

ACHE would like to invite authors to submit proposals to present their research at the 10th annual Forum on Advances in Healthcare Management Research. This session will take place during ACHE's 2018 Congress on Healthcare Leadership, which will be held March 26-29, 2018. The senior author of each selected proposal will receive a complimentary registration to Congress.

Please visit for the selection criteria and submission instructions. Submit your up-to-400-word abstract by July 10, 2017.

Message from Your ACHE Regent

Winter has hit Central Virginia with some of the coldest temperatures we have experienced in quite some time. I am looking forward to this year, though that will be bittersweet. I am hoping for continued improvement in my health, which I have written about through these messages. There is much to be hopeful for! Yet this will be my last Regent message before handing over the baton in March to John P. Harding, FACHE, who will be your next Regent for Virginia - Central. John and I have begun working together in the transition to plan the first event of his time in office in spring. Though in the midst of winter, it helps to think that spring will be here soon. Here in Virginia we traditionally have an ACHE luncheon at the VHHA/VHREF Spring meeting in Williamsburg. Save the tentative date for Thursday, April 6, 2017 and plan to join us for lunch. At that luncheon, Regent Awards are presented.

Just prior to our Spring Luncheon in Williamsburg is the annual ACHE Congress in Chicago. There is much information shared at the ACHE Congress each year. The excellent sessions that help us stay up-to-date and better lead our organizations are a way to gain encapsulated information. The ACHE Annual Congress on Healthcare Leadership, “Discovering Possibilities & Opportunities,” will be held March 27 – 30, 2017 at the Hilton Chicago/Palmer House Hilton. We hope you are able to go.

I want to thank all of you who have helped me over the past four years that I have served as Regent. It has been an honor and although I will remain active, I will miss seeing many of you that I have met in this role through my travels to the Higher Education Network programs as well as all of the educational sessions in various parts of the Commonwealth. It truly has been a pleasure serving on your behalf!

Dolores G. Clement, DrPH, FACHE
Regent for Virginia - Central


ACHE Call for Nominations for the 2018 Slate

ACHE’s 2017–2018 Nominating Committee is calling for applications for service beginning in 2018. All members are encouraged to participate in the nominating process. ACHE Fellows are eligible for any of the Governor and Chairman-Elect vacancies and are eligible for the Nominating Committee vacancies within their district. Open positions on the slate include:

  • Nominating Committee Member, District 1 (two-year term ending in 2020)

  • Nominating Committee Member,District 4 (two-year term ending in 2020)

  • Nominating Committee Member,District 5 (two-year term ending in 2020)

  • Four Governors (three-year terms ending in 2021)

  • Chairman-Elect

    Please refer to the following district designations for the open positions:

  • District 1:  Canada, Connecticut, Delaware, Maine, Massachusetts, New Hampshire, New Jersey,New York, Pennsylvania, Rhode Island, Vermont

  • District 4:  Alabama, Arkansas, Kansas, Louisiana, Mississippi, Missouri, New Mexico,Oklahoma, Tennessee, Texas

  • District 5:  Alaska, Arizona, California, Colorado, Hawaii, Idaho, Montana, Nevada, Oregon,Utah, Washington, Wyoming

    Candidates for Chairman-Elect and Governor should submit an application to serve that includes a copy of their resume and up to 10 letters of support. For details, please review the Candidate Guidelines, including guidance from the Board of Governors to the Nominating Committee regarding the personal competencies of Chairman-Elect and Governor candidates and the composition of the Board of Governors.

    Candidates for the Nominating Committee should only submit a letter of self-nomination and a copy of their resume.

    Applications to serve and self-nominations must be submitted electronically to and must be received by July 15. All correspondence should be addressed to Richard D. Cordova, FACHE, chairman, Nominating Committee, c/o Julie Nolan, American College of Healthcare Executives, 1 N. Franklin St., Ste. 1700, Chicago, IL 60606-3529.

    The first meeting of ACHE’s 2017–2018 Nominating Committee will be held March 28,during the Congress on Healthcare Leadership in Chicago. The committee will be in open session at 2:45 p.m. During the meeting, an orientation session will be conducted for potential candidates, giving them the opportunity to ask questions regarding the nominating process. Immediately following the orientation, an open forum will be provided for ACHE members to present and discuss their views of ACHE leadership needs.

    Following the July 15 submission deadline, the committee will meet to determine which candidates for Chairman-Elect and Governor will be interviewed. All candidates will be notified in writing of the committee’s decision by Sept. 30, and candidates for Chairman-Elect and Governor will be interviewed in person on Oct.26.

    To review the Candidate Guidelines, visit If you have any questions, please contact Julie Nolan at (312) 424-9367 or


Six Ways to Boost Alignment and Improve Strategy Execution

Developing an efficient and innovative new strategy can be challenging, but not nearly as challenging as aligning people in an organization to successfully execute that strategy, according to a recent Harvard Business Review article. Summarized below are six steps to help your leadership team boost alignment and create focus around the “highest-impact actions that will drive the organization’s most important outcomes.”

1. Define the one most important outcome. Identifying the most important thing your team hopes to accomplish in the next 12 months will help clarify your next steps.
2. Distinguish the most essential people. Your strategy may require a team effort, but it’s also crucial to recognize whose job is most essential to achieving the organization’s goal. Doing so will help focus leaders’ efforts and resources.
3. Have key players pinpoint their primary contribution. Similar to how your team should identify one outcome, your key people should identify their one pivotal strength related to the strategy and their one key contribution. Simplicity is a must when it comes to maintaining momentum.
4. Conduct coaching sessions. Leaders should have “laser-focused, 30-minute one-on-one coaching sessions” to ensure headway is being made and progress is on track.
5. Gather and report data. Coaching sessions give leaders the chance to collect data on trends and organizational obstacles team members are facing. Sharing data with the previously identified key people can help drive priorities forward.
6. Enhance performance. Have the key contributors fill out surveys on how the organization’s key strategy is progressing and whether they feel the 30-minute coaching sessions are valuable or effective. This information can help leaders improve their strategy execution.

—Adapted from “Execution Is a People Problem, Not a Strategy Problem,” by Peter Bregman, Harvard Business Review, Jan. 4, 2017.

New Websites for the Journal of Healthcare Management and Frontiers

ACHE’s publishing division, Health Administration Press, has recently partnered with Wolters Kluwer, a global leader in professional information services and the publisher of more than 300 health-related journals. The partnership will expand digital distribution of ACHE’s journals to academic libraries and healthcare institutions, as well as implement best-in-class journal practices that will enhance search capabilities and online discoverability through Wolters Kluwer’s Ovid database platform.

New websites for the Journal of Healthcare Management and Frontiers of Health Services Management were launched in January and include a more robust catalog of archived content. The full run of back issues for Frontiers is currently available, and the complete archive for JHM will be developed throughout 2017. Previously, the digital editions for both journals were only available from 2006 to present day.

Digital conversion of the full run of both journals will not only extend the content available to ACHE members, it will also preserve important historical resources and perspectives for the field of healthcare administration as a whole.

As an added benefit of the partnership, ACHE members now will have digital access to both JHM and Frontiers. Previously, digital access had been limited to one journal of the member’s choice. Members who currently receive a print copy of a journal will continue to do so under the new partnership.

Members may visit the new journal websites at You will be prompted to log in with your ACHE credentials. Choose the journal you want to view, and you will be redirected to the new sites. The new sites feature a responsive design and are easily viewed on mobile devices.

Healthcare Executive magazine will continue to be available in the current digital format at and in the digital publications app. For more information about the partnership with Wolters Kluwer, your online access, or your print subscription, please contact HAP at


Sponsorship Update

HCAT is the premier organization for health care professionals in our region. Our membership is comprised of leaders from an diverse array of entities within the healthcare sector; large health systems, physician group practices, insurers, long-term care services, behavioral health services, educational organizations, government, and many associated service providers to name a few. Every year we reach out to partner with sponsors, which helps us deliver superb program events and strengthen the chapter. It simultaneously provides our sponsors with direct access to healthcare leaders among our members and greater visibility to health care related businesses across our region. We would like to partner with you and ask that you review the additional information here HCAT 2017 Corporate Sponsorship, and consider joining us in making this year our best yet!

Criteria for Understanding Employment Needs

In addition to the obvious factors, such as compensation and location, here are nine key potential criteria for better understanding your employment needs:

  • My primary responsibilities should be...
  • The organization's strengths/market position should be...
  • My bosses' style and approach would ideally be...
  • The culture of the this organization should be described as...
  • The organization's core values should be...
  • Learning opportunities should include... 
  • The opportunity for me to make an impact/difference should be...
  • The type of people I will work with should include...
  • The job positions me well for... 


Write an Article for the HCAT Newsletter

Did you know that by writing an article for the HCAT newsletter, you can earn 2 volunteer service points? Any member who authors or co-authors and publishes an article of professional substance of at least 800 words in a local ACHE chapter publication may qualify. To learn more about the American College of Healthcare Executives Recognition Program, click here: If you are interested in submitting an article, please email us at