Healthcare Administrators of Tidewater

Summer 2017

Message from Your HCAT President

Samantha Kern, President

A message from your HCAT President discussing the upcoming event, board of director changes, and other information.

HCAT Members,

I’d like to start our newsletter with a Hail and Farewell. I’d like to thank Kelly Brown and Becky Schulkowski.  Kelly has been a dedicated and passionate member of our chapter and the Board for many years and in nearly every role and has taken a step back to focus on her family. Becky, President-Elect, accepted a promotion and has relocated to the Florida area. I am thankful for Kelly and Becky’s many hours of service to HCAT and the lasting impression they’ve made on our chapter. I’d like to congratulate Meredith Strand who was voted into the President-Elect role. Meredith most recently acted as Secretary to HCAT and has been an active member with HCAT and ACHE. I’d also like to congratulate JD McCoy on his election to the Secretary position. JD has been a volunteer with the Communications Committee for the past few years and was recently voted onto the Board. 

With these changes, HCAT has the opportunity to add a few members to the Board of Directors. If you are interested in this or would like to get involved on a committee or special project, please contact us at hcatva@gmail.com.

Best,

Samantha Kern

HCAT President

 

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Member Reflections

Khalid Sheikh, FACHE

In the ever changing world of regulation and directives, successful healthcare organizations are consistently evolving their strategy to outpace the velocity of change. The nature of these strategies has also evolved over the years from Total Quality Management (TQM) to current approaches like Lean/ Six- sigma and Blue Ocean Thinking. Healthcare Administrators of Tidewater (HCAT) and Central Virginia Healthcare Executives Group (CVHEG) collaborated at an event at the Williamsburg Lodge on April 29, 2017 to address these and related topics given their significance to the healthcare scene. The occasion also included discussion on Rebuilding Public Trust in face of Clinical/ Managerial Errors.

The first presentation of the day started with Kenneth R Deans Jr., VP and COO of Chesapeake Regional healthcare sharing his experience as a C- suite executive in setting the stage for Lean and six-sigma processes at his organization. Kenneth emphasized the importance of culture as a critical component for any organization getting ready to deploy tools like Lean/ Six-sigma in identifying and eliminating waste (non-value added activities). He explained using detailed examples why setting expectations and accountability are a pre-requisite for any successful effectiveness improvement campaign.

This was followed with an address by Adam M. Campbell, Director, Clinical Improvement and Analytics at the Children’s Hospital of The King’s Daughters. Adam, who is also an Assistant Professor in the department of Pediatrics at EVMS brought to focus his work on Lean/ Six-sigma and how any safety/ quality initiative needs to have a frontline focus in addition to leadership buy-in. Adam in his talk laid out the approaches to using “high-reliability principles” and Toyota Production System methods as a means of problem solving and to standardize processes.  He was able to share with the gathering examples of effectively using these tools for undertaking substantial projects at CHKD.

The final report of the first session was delivered by Charity Anderson, an experienced Senior Process Improvement Engineer at Sentara Healthcare. Charity included examples of her work at Sentara involving Root Cause Analysis and Process Control as a way of improving performance. The need to define a problem and identifying meaningful measures to track improvement and enable feedback as a critical step in the performance improvement cycle was brought to light in her discourse.

Last but not the least, the second part of the event exposed the participants to real-life case studies from 3 diverse organizations’ and how they tackle the issue of “Rebuilding Public Trust after Clinical and Managerial Errors.” Wes Blankenship, Regional Medical Liaison, Novo Nordisk, Dana Taylor, Director Risk and Patient Safety, Henrico Doctor’s Hospital and Cynthia Taylor, Nurse Manager, VA Medical Experience presented their respective case studies.

The insight shared by the speakers included how healthcare organizations are subject to increasing oversight by public and private entities and how transparency is becoming an expectation of that relationship with our stakeholders. Examples of community relations initiatives, internal process improvements, and internal public relations campaigns, such as responses to patients and families’ questions, press releases, and studying and adjusting safety initiatives were imparted to the audience.

Khalid Sheikh, FACHE

Member HCAT

 

Message from Your ACHE Regent

Dear Colleagues:

            Thank you so much for your warm welcome to the Regent role! I would like to start by thanking Dolores G. Clement, DrPH, FACHE for her magnificent service as our Regent over the past four years. I have attended the formal orientation program provided by ACHE, and Dolores has done an excellent job of coordinating a seamless transition over the past several months to ensure that nothing falls through the cracks (at least I hope nothing has)!

            I was privileged to attend the 2017 ACHE Congress on Healthcare Leadership in Chicago on March 27-30, 2017. It has been awhile since I have attended Congress, and I was very impressed and energized by the commitment of the 4,000 or so attendees. There were many excellent speakers, but also many informal learning and networking opportunities throughout the Congress. I was most impressed with the Opening Remarks made by our new Chairman, Charles “Chuck” D. Stokes, FACHE, who called us to unite around patient safety. Medical errors are the third leading cause of death for Americans, numbering more than 250,000 each year, according to a recent Johns Hopkins Medicine study. This is the equivalent of multiple jumbo jets crashing every day. ACHE has been working to develop a partnership with the National Patient Safety Foundation, which has also aligned with the Institute for Healthcare Improvement.  Hopefully, we can unite as an industry and make an impact on this critically important topic.

            In more local news, we had a very enjoyable ACHE Luncheon during the Virginia Hospital and Healthcare Association (VHHA) Spring Conference in Williamsburg on April 5-7. We were very fortunate to have Henry Ruberte, FACHE, one of the ACHE Governors, as a guest speaker. Henry travelled from Puerto Rico to be with us, and everyone enjoyed his talk about the ACHE Strategic Roadmap that is designed to help us overcome the challenges we all face. It was also interesting to hear about some of the history of the healthcare system in Puerto Rico. At this meeting, we also honored three local healthcare leaders with Regent’s Awards:

  • Senior Healthcare Executive: Teresa L. Edwards, FACHE

  • Outstanding Service: Roberta A. Tinch, FACHE

  • Junior Healthcare Executive: Alexa R. Warner, MHA

Finally, I have appointed a Regent’s Advisory Council (RAC) to assist me in serving the Region. Therefore, you may see some of these folks working with your Chapters and Higher Education Network Schools as we roll out various initiatives across the Region. Please join me in thanking the following individuals for agreeing to serve in this capacity:

  • Dolores G. Clement, DrPH, FACHE

  • Teresa L. Edwards, FACHE

  • William D. Jacobsen, FACHE

  • Bassam A. Kawwass, FACHE

  • Michael (Andy) Poole, FACHE

Best wishes to all for a relaxing summer, and please feel free to call on me if there is ever anything we can do to assist you.

Regards,

John P. Harding, FACHE

Regent, Virginia - Central

 

Forum on Advances in Healthcare Management Research at 2018 Congress on Healthcare Leadership

ACHE would like to invite authors to submit proposals to present their research at the 10th annual Forum on Advances in Healthcare Management Research. This session will take place during ACHE's 2018 Congress on Healthcare Leadership, which will be held March 26-29, 2018. The senior author of each selected proposal will receive a complimentary registration to Congress.

Please visit www.ache.org/Congress/ForumRFP.cfm for the selection criteria and submission instructions. Submit your up-to-400-word abstract by July 10, 2017.

ACHE Call for Nominations for the 2018 Slate

ACHE’s 2017–2018 Nominating Committee is calling for applications for service beginning in 2018. All members are encouraged to participate in the nominating process. ACHE Fellows are eligible for any of the Governor and Chairman-Elect vacancies and are eligible for the Nominating Committee vacancies within their district. Open positions on the slate include:

  • Nominating Committee Member, District 1 (two-year term ending in 2020)

  • Nominating Committee Member,District 4 (two-year term ending in 2020)

  • Nominating Committee Member,District 5 (two-year term ending in 2020)

  • Four Governors (three-year terms ending in 2021)

  • Chairman-Elect

    Please refer to the following district designations for the open positions:

  • District 1:  Canada, Connecticut, Delaware, Maine, Massachusetts, New Hampshire, New Jersey,New York, Pennsylvania, Rhode Island, Vermont

  • District 4:  Alabama, Arkansas, Kansas, Louisiana, Mississippi, Missouri, New Mexico,Oklahoma, Tennessee, Texas

  • District 5:  Alaska, Arizona, California, Colorado, Hawaii, Idaho, Montana, Nevada, Oregon,Utah, Washington, Wyoming

    Candidates for Chairman-Elect and Governor should submit an application to serve that includes a copy of their resume and up to 10 letters of support. For details, please review the Candidate Guidelines, including guidance from the Board of Governors to the Nominating Committee regarding the personal competencies of Chairman-Elect and Governor candidates and the composition of the Board of Governors.

    Candidates for the Nominating Committee should only submit a letter of self-nomination and a copy of their resume.

    Applications to serve and self-nominations must be submitted electronically to jnolan@ache.org and must be received by July 15. All correspondence should be addressed to Richard D. Cordova, FACHE, chairman, Nominating Committee, c/o Julie Nolan, American College of Healthcare Executives, 1 N. Franklin St., Ste. 1700, Chicago, IL 60606-3529.

    Following the July 15 submission deadline, the committee will meet to determine which candidates for Chairman-Elect and Governor will be interviewed. All candidates will be notified in writing of the committee’s decision by Sept. 30, and candidates for Chairman-Elect and Governor will be interviewed in person on Oct.26.

    To review the Candidate Guidelines, visit ache.org/CandidateGuidelines. If you have any questions, please contact Julie Nolan at (312) 424-9367 or jnolan@ache.org.

 

Tapping Community Physicians for Innovation Ideas

 

Community physicians who work outside major medical centers represent a wealth of expertise that could guide innovation efforts, if mobilized, according to Adam O. Kadlec, MD, a board-certified urologist at Western Michigan Urological Associates. Kadlec provided tips to help inspire community physicians to get more involved in a recent blog for NEJM Catalyst.

Learn the process. “Many physicians are simply unaware that innovation is a process and that entrepreneurship is a discipline ... Teaching community clinicians that there is a process—and that they can play a part—is the first step toward engagement,” wrote Kadlec.

Look for meaningful partnerships. Many major healthcare and academic medical centers have launched innovation hubs in recent years. Community clinicians should be intentional about finding opportunities for innovation, and that may mean creating partnerships where innovation is already underway.

Network with like-minded physicians. Physicians who don’t have access to major medical innovation hubs can check out virtual opportunities, like online matching programs, and conferences, such as Medicine X and TEDMED, to network with other passionate clinicians.

—Adapted from “Engaging Community Physicians In Innovation,” by Adam O. Kadlec, MD, NEJM Catalyst, April 26, 2017.

The Thomas C. Dolan Executive Diversity Program - Now Accepting Applicants

 

Please help us spread the word about the open application period for the 2018 Thomas C. Dolan Executive Diversity Program (ache.org/ExecutiveDiversity).  

During this year-long program, scholars benefit from specialized curriculum opportunites to develop strategies for successful navigation of potential career challenges and enhance executive presence, one-on-one interaction with a specially selected mentor, and participation in formal leadership education and career assessments. Enhanced self-awareness, critical leadership skills, and an expanded network of leaders will help prepare scholars to ascend to C-suite roles in hospitals, health systems and other healthcare organizations.

Visit ache.org/ExecutiveDiversity for more information or to apply. If you have questions about the program, please contact Cie Armstead, Director, Diversity and Inclusion, ACHE at carmstead@ache.org or (312) 424-9306.

The Foundation of ACHE's Fund for Healthcare Leadership accepts donations to the Thomas C. Dolan Executive Diversity Program. Gifts - no matter the amount - help shape the future of healthcare leadership. Visit ache.org/ExecutiveDiversity to make your donation.  

 

Write an Article for the HCAT Newsletter

Did you know that by writing an article for the HCAT newsletter, you can earn 2 volunteer service points? Any member who authors or co-authors and publishes an article of professional substance of at least 800 words in a local ACHE chapter publication may qualify. To learn more about the American College of Healthcare Executives Recognition Program, click here: http://www.ache.org/mbership/credentialing/recognition_program.pdf. If you are interested in submitting an article, please email us at hcat@achemail.net