President's Message

Kevin Johnson, FACHE

Dear UHE Members,

I’m going to borrow a line from the infamous Austin Powers and say, “Allow myself to introduce….myself.” I am Kevin Johnson, CEO of Mountain View Hospital in Payson, and I am just beginning my two-year term as president of the Utah Healthcare Executives (UHE). I have served for the past year as president-elect, and have had the privilege of working closely with our now past president (and current Regent), Bob Cash. I would like to be the first to publically thank Bob for his talented leadership and for the time and effort he has put into running our professional organization over the last few years. I have some big shoes to fill, and I am grateful that Bob will continue to be involved over the next year as past president.

These are exciting times to be involved in the field of Healthcare Administration. The need to continue to improve the quality and reliability of our care processes, while striving to reduce the overall cost of healthcare to our communities, will require exceptional leadership now and into the future. UHE has the opportunity and the responsibility to be an influence for the good of our current membership of healthcare leaders, and to be actively involved in mentoring our future leaders. Our chapter is financially sound. We have a very capable Board of Directors, with strong chairs of each of our committees and subcommittees. And we have a solid strategic plan to guide our efforts.

I encourage each of you to get involved in areas where you can help us move our agenda forward. We would love to see greater attendance at our education and networking events. We would love to have you volunteer to serve on a committee. We welcome your candid feedback or input into how we can improve. I look forward to working with each of you and getting to know you better in my new role. Thank you for your efforts in making our Utah healthcare system one of the best in the nation.



Kevin A. Johnson, FACHE
UHE President 

From the Regent's Desk

Bob Cash, FACHE

Are we there yet?

Growing up in and around Utah, we took a few family vacations over the years. “As the story goes,” on one such trip from my childhood home of Pocatello, Idaho to the Lagoon amusement park in Farmington, Utah, one of our good childhood friends asked, seemingly every five minutes, “are we almost there yet?” I am sure that almost all of us have had the same or a similar experience either as the one asking or the one being asked “are we there yet?”

Years ago, I read a book by Forrest Carter titled The Education of Little Tree. This book is the story of a young Native American boy, raised mostly by his grandparents and then taken from those grandparents by authorities to live in a distant orphanage. As he is being driven to the orphanage he says something like: “If you don’t know where you are going, it is a long ways away." Our trip to Lagoon many years ago was really not that far from my current perspective, but our friend’s lack of experience and understanding caused him to think it was a long way away. (And with his asking every five minutes, it certainly felt that way.)

For many of us, the uncertainly in healthcare can cause us to feel we don’t know where we are going. And not knowing makes it feel a long ways away; perhaps for us, but more likely for those who work with us. I would recommend that we consider three practices to help our teams avoid the “are we there yet?” question:

  1. Plan where you are going. Knowing where we are going is critical to our teams in helping us to pace ourselves for the journey and to be able to look forward to the rewards of reaching the destination. Effective planning is a critical part of our roles as healthcare leaders.
  2. Share the plan, with key milestones – freely. Those who work with us need to know the plan and the critical milestones that will represent our progress towards the goals we set. Not knowing makes the “journey” seem longer.
  3. Understand and consider the perspective of team members. Recognize and take into consideration the variety of perspectives that exist in your organization. Some team members are “change pros”; they’ve been here before and know the “time and distance” but also know “we’ll get there.” Others are “change novices”; they don’t know where we are going, and not knowing can be scary. We may need different communication plans for our varying groups.

A trip to Lagoon can be a lot of fun; so can the journey if we are clear on the plan, learn to enjoy the sites along the way, and create explanations and experiences that consider the age and experience of those on the journey. Our journey to better healthcare can and will be a lot of fun as well as we plan, share, and enjoy the ride. I’ve got my seat belt on and my eyes on both the road and the sites along the way. 

Thank you,


Bob Cash, FACHE
Utah Regent

Networking and Community Service at Utah Food Bank

Please join Utah Healthcare Executives in an afternoon of networking and community service at the Utah Food Bank in May. Not only is this a great opportunity to interact with your UHE colleagues, it is a great opportunity to give back to the community by providing much-needed assistance at the Utah Food Bank. The Utah Food Bank has served Utahns in need for more than 100 years, and their mission to meet the immediate, basic needs of people in our community who don't know where else to turn is as important today as ever.

Date:  Friday, May 11, 2012            

Time:  1:30 p.m.—3:00 p.m. –Service in the Warehouse
3:00 p.m. – 4:00 p.m. – Networking and Refreshments  

Location: Utah Food Bank, 3150 South 900 West, Salt Lake City
Please call 801-887-1234 for directions.

RSVP by Tuesday, May 8, 2012 to Bob Cash, FACHE, UHE Regent through Brandee Rowley at 801-507-7940 or

Here is some further instruction from the staff at the Utah Food Bank regarding our visit:

At Utah Food Bank, we take the safety of our volunteers and staff seriously. While here, please help us by:

  • Wearing closed-toe shoes—no flip-flops, sandals, or open-toed shoes are allowed
  • Always acting safely and ensuring those in your group are as well
  • Adults must stay with and supervise their groups
  • Keeping off all mechanical/electrical equipment
We also want you to be aware the volunteer work tends to be somewhat physical in nature, typically requiring one to be on their feet the whole time and have the ability to do some light to moderate lifting.

Many of our clients are individuals with low or compromised immune systems. If individuals in your group are feeling ill, please encourage them to stay home and volunteer with us again when they are feeling better. Thank you for your courtesy and consideration in this matter.

We encourage all volunteers who are able to bring a can of food to donate when they come in order to enrich their experience. We sincerely thank you for your time and we look forward to seeing you in May

Education Update


Friday, April 27      
7:30 a.m. – 9:00 a.m.   
ACHE Breakfast at UHA Spring Meeting
Topic: Friend or Foe? What is Your Relationship with Your Employees?
Presenter: Ranger Hamilton
Human Resource Manager, Intermountain Healthcare Medical Group
Location: Courtyard by Marriott, St. George, UT

Friday, May 11
Networking and Community Service at the Utah Food Bank
1:30-3:00 p.m., Service in the warehouse
3:00-4:00 p.m., Networking and refreshments
Location: 3150 South 900 West, Salt Lake City

Thursday, May 17      
10:00 a.m. – 11:30 a.m., UHE Board Meeting
11:30 a.m. – 1:30 p.m., Panel Discussion/Education Event
Topic: Reinventing Customer Service in Healthcare: Lessons Learned from the Best
Location: VA Medical Center, Salt Lake City, UT

June 2012       
Advancement Event
Location and Date: TBD

Wednesday, September 12 
7:30 a.m. – 3:00 p.m.   
ACHE Education Day at UHA Fall Leadership Conference
Topic: Possibilities, Probabilities and Creative Solutions: Breakthrough Thinking for Complex Environments
Presenter: Kevin O'Connor, FACHE
Location: Zermatt Resort, Midway, UT

Tuesday, October 16   
10:00 a.m. – 11:30 a.m., UHE Board Meeting

11:30 a.m. – 1:30 p.m., Panel Discussion/Education Event
Topic: TBD
Location: Lakeview Hospital, Bountiful, UT

Wednesday, November 14  
10:00 a.m. – 11:30 a.m., UHE Board Meeting
11:30 a.m. – 1:30 p.m., Panel Discussion
Topic: TBD
Location: TBD

Awards and Advancements

Recent Member Advancements

Below is a list of UHE Affiliates who have joined ACHE or passed the Board of Governors exam and the Fellows who have advanced or recertified since January 1, 2012. Please take a moment to congratulate your colleagues for their commitment to advancing their healthcare careers. Use the online Affiliate Directory to obtain their contact information.

Jason H. Murray, FACHE, Clinton
Marie Prothero, RN, FACHE, Provo

Recertified Fellows
Steven M. Anderson, FACHE, North Salt Lake
Morgan D. Busch, FACHE, Salt Lake City
Kenneth L. Johnson, PhD, FACHE, Ogden
Kevin A. Johnson, FACHE, Payson
Dennis D. Moser, FACHE, Cedar City

Members who recently passed the Board of Governors Exam
Ivan J. Mitchell, Park City
Lisa A. Paletta, RN, Provo

Welcome New UHE Members!
Jeromie D. Atkinson, St. George
Jeff D. Bennett, Salt Lake City
Derrick Glum, St. George
Michael Hancock, Layton
Karey A. Johnson, RN, Sandy
Linda Kershaw, Midvale

Mike McBride, Bountiful
Lauren R. Milne, Salt Lake City
Michael Reeve, Alpine
Jeffery C. Rogers, South Ogden
Sara Shapiro, Salt Lake City
Lisa Taylor, Payson
Ryan VanderWerff, Salt Lake City










ACHE National News - Spring 2012

ACHE’s 2012 Premier Corporate Partners
ACHE would like to recognize our 2012 Premier Corporate Partners, whose year-round support helps ACHE further its mission and adds value to our membership. Our Premier Corporate Partners demonstrate commitment to ACHE and its affiliates in various ways, including providing financial resources, hosting networking events and offering educational opportunities. We are proud to recognize the following 2012 ACHE Premier Corporate Partners:
3M Health Information Systems
Allscripts Healthcare Solutions, Inc.
ARAMARK Healthcare
Cardinal Health
Conifer Health Solutions
Johnson Controls, Inc.
Objective Health
Philips Healthcare
Siemens Healthcare

2012 Board of Governors Exam Fee Waiver Promotion
ACHE is pleased to offer once again the Board of Governors Exam fee waiver promotion to ACHE Members who apply for the FACHE® credential between March 1 and June 30. Members must submit their completed Fellow application and $250 application fee during the promotion period. Pending application approval, ACHE will waive the $200 Board of Governors Exam fee. All follow-up materials (i.e., references) must be submitted by Aug. 31, 2012, to receive the waiver.

For more information on the promotion, go to  

Foreign Hospital Partnership Directory Launched

Created as the result of a 2011 joint study by ACHE and the American Hospital Association, the Directory of U.S. Hospital Partnerships With Foreign Hospitals is composed of U.S. hospitals nationwide with a foreign hospital partnership. The purpose is to provide a key resource for U.S. hospitals seeking to initiate partnerships with foreign hospitals; hospitals listed in the directory have agreed to be contacted by those seeking more information about their partnership. Hospitals that have a foreign partnership and are not currently listed in the directory are encouraged to submit their partnership information on the page to be considered for inclusion.

The directory can be viewed under ACHE Resources on the homepage of

2012 Fund for Innovation in Healthcare Leadership Education Programs

The Fund’s 2012 ethics program, “The Ethics of Mission and Margin,” will be led by Richard A. Culbertson, PhD, professor of global health systems and development and of family medicine, Tulane University, New Orleans, and offered on May 23 in conjunction with ACHE’s San Antonio Cluster. The half-day session will address the universal ethical and political challenges of balancing mission and margin, focusing on the interests of patients benefiting from services potentially detrimental to the organization’s fiscal performance; impact on the organization delivering primary and preventive care versus more lucrative specialty services; financial concerns of employers; and welfare of the community. In development is the 2012 innovation program to be offered on Oct. 12 at ACHE’s Atlanta Cluster. Full details will be available soon at
Both programs qualify for ACHE Face-to-Face Education credits.

ACHE Senior Executive Program

The Senior Executive Program prepares senior healthcare leaders for complex environments and new challenges. Past participants have been senior directors, vice presidents, COOs, CNOs and CFOs—many of whom aspire to be a CEO and believe the Senior Executive Program assists them in that goal. It consists of three sessions, each two-and-a-half days in length. Locations and dates are as follows: Chicago (June 11–13), San Diego (Aug. 13–15) and Orlando, Fla. (Oct. 17–19).

Participants grow professionally in a supportive learning environment over the three sessions. The Senior Executive Program includes such relevant topics as improving board relationships, increasing personal influence, financial management in the era of payment reform, confronting disruptive behavior, influencing public policy and reducing medical error.
Enrollment is limited to 30 healthcare executives. For those individuals whose organization lacks the resources to fully fund their tuition, a limited number of scholarships are available. For more information, contact Darrin Townsend, program coordinator, at (312) 424-9362 or visit

Turn Your Career Challenges Into Resume Achievements

Accomplishments are an important part of your resume. They set you apart from your competition and give potential employers a reason to consider you above others with similar qualifications. Most people, however, find it difficult to write resume achievements. What exactly constitutes an accomplishment? Simply put, an accomplishment is an example of how you solved a workplace challenge and what it meant to your employer. Everyone faces problems on the job, especially now given our difficult economic times. You can make those challenges work for you with this three-step method for turning challenges into achievements.

  1. Identify significant challenges. Think back through your career to the times when your company, team or division faced difficult situations that had a potential negative effect on bottom-line corporate issues. Start back through your earlier years of employment. Write a list and be specific about why the issue was a problem. What was at stake? Who were the stake holders? Why was the issue critical? How much of the organization was effected by the challenge? If you take a systematic approach you should be able to identify a challenge for every few years of employment.
  2. What was your part in solving the problem? Now that you have your list of workplace challenges, think back to how you helped solve them. You may have worked alone or as part of a group. Perhaps you coordinated between diverse functional groups to facilitate the solution. Be specific about the technology you used, skills involved and steps you took toward fixing the problem. Did you introduce a new procedure or create a better way of processing information? Did you use technology to streamline routine tasks? Did you train your team on a new process? Did you take on added responsibilities to insure the task was completed?
  3. What was the result of your effort?Once the challenge was met, the solution found and the issue resolved, what did it mean to your employer? What did your company get out of it? Did you save your department time? Did your solution lead to cutting costs? Were you able to identify new revenue opportunities? Did you free up time for your boss? Did you help others to work more efficiently? How many persons within the organization were effected by your work?
It's nice if you can quantify your results, but don't be discouraged if you can't quantify every result in dollars.

Once you have all your information at hand it's time to put it together in concise statements that sell your skills. A few guidelines to keep in mind are:
  • Try to keep your accomplishment statements to two lines each.
  • Begin your statement with the result.
  • Don't dilute the result by providing more information than necessary.

Accomplishments should be included with every employment entry of your resume. For added punch, write a highlight of accomplishments section toward the top of your resume. Remember, at the time perhaps you received little thanks for your effort in solving challenges, but now is the time to get credit for your hard work. Let your resume include your achievements on the job and potential employers will be eager to learn how you can help solve their problems as well.


Deborah Walker, Certified Career Management Coach
Read more career tips and see sample resumes at:

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