Utah Healthcare Executives

Winter 2018

Messages from our Chapter Leaders

President's Message

Janelle Robinson, FACHE

I wrote in the last newsletter about navigating personal change along with the challenges and uncertainties that accompany change. Well, it would seem that the time has come once again for change. I am ending my two year term as President for Utah Healthcare Executives at the end of March. I’ve spent the last few weeks really thinking about what I might say to you in my last newsletter article before passing duties over to Josh Spaulding, the incoming President. I have decided to share with you my top 3 lessons learned during my role as President at UHE.

I wrote in the last newsletter about navigating personal change along with the challenges and uncertainties that accompany change. Well, it would seem that the time has come once again for change. I am ending my two year term as President for Utah Healthcare Executives at the end of March. I’ve spent the last few weeks really thinking about what I might say to you in my last newsletter article before passing duties over to Josh Spaulding, the incoming President. I have decided to share with you my top 3 lessons learned during my role as President at UHE.

  1. Do not underestimate the importance of networking – By the time I finished graduate school, I never wanted to hear the word “networking” again. It seemed that every event and every piece of advice included something about networking. Call me naïve, but at that time I truly didn’t understand the value of networking. Being a member of UHE has created an opportunity to create lasting professional and personal relationships with people whom I deeply admire which is the very essence of networking. These connections have made me a better healthcare leader and given me valuable connections into the future.
  2. The best networking is done by working/giving back– I often have students or early careerists inquire about how to make valuable connections in the healthcare field and to influential mentors. The very best way is to volunteer or work alongside a mentor. I have seen this happen on many UHE committees and have seen firsthand the opportunities that have blossomed from hard work at volunteering. If you are looking to make connections and relationships, please volunteer on a UHE committee.
  3. UHE is valuable because of our members – A professional association isn’t much without members. And I would confidently say that we are lucky in Utah to be surrounded by great healthcare leaders at all levels who are actively involved and support UHE. Your support and involvement is what sustains this organization.

I have full confidence in the incoming leadership of UHE. Josh Spaulding has been part of our board for many years and will continue to lead us well. In addition, we have incredible and dedicated board members and committees who willingly give their time to serve you. I send you my heartfelt gratitude for giving me this opportunity.  Onward!


Janelle Robinson, FACHE
UHE President
Senior Director of Clinical Operations, University Neuropsychiatric Institute


From the Regent's Desk

Kevin Johnson, FACHE

One of my favorite quotes is by Sir Oliver Wendell Holmes. He said, “I find the great thing in this world is not so much where we stand, as in what direction we are moving…we must sail sometimes with the wind and sometimes against it – but sail we must, and not drift, nor lie at anchor.”

One of my favorite quotes is by Sir Oliver Wendell Holmes. He said, “I find the great thing in this world is not so much where we stand, as in what direction we are moving…we must sail sometimes with the wind and sometimes against it – but sail we must, and not drift, nor lie at anchor.”


I have found a great deal of both motivation and comfort in this quote over the years. The motivation comes from knowing that I need to sail forward, and not just, “drift, nor lie at anchor.” Anytime I feel like I am just drifting, remembering this quote helps motivate me to do something, anything, to get moving again in the right direction.


The comfort comes in a different form. It seems like when I am really facing difficult challenges, time seems to drag or almost come to a stop, while the good times move incredibly fast. The quote helps me put that feeling into perspective: “…we must sail sometimes with the wind and sometimes against it.” When you are sailing literally, on the ocean or elsewhere, sailing with the wind means you are clipping along at a steady pace being driven in the right direction by favorable winds. However, when you face unfavorable winds that threaten to blow you in the wrong direction, you must learn to “tack” into the wind. 


Tacking is a basic back and forth sailing maneuver which refers to turning the bow of the boat through the wind so that the wind changes from one side of the boat to the other side, allowing you to move in your desired direction, despite the unfavorable winds. Tacking into the wind obviously takes a great deal more time to get from point A to point B than it does when you are sailing with the wind at your back. So logically when we are figuratively, “sailing against the wind,” we are going to feel like it is slower, or time is moving slower. Understanding that principle helps reduce my frustration and helps me learn to be more patient in difficult times.


When I look back on the last three years I feel fortunate to have had the privilege of “sailing” with some incredible individuals in ACHE and the Utah Healthcare Executives. I am excited to hand the torch off to Amanda Choudhary, FACHE, our next Regent for Utah, during ACHE Congress this year. I know we are in good hands, and that she will represent our chapter well.


Again, let me say that it has been an honor for me to serve as your Regent for the past three years. I value my membership in ACHE, and our local chapter, UHE. Thank you for all you do every day to improve our healthcare system and to serve patients and families here in Utah. And, remember to keep on sailing!


Kevin Johnson, FACHE

Utah Regent
CEO, Mountain View Hospital

Executive Spotlight

Executive Spotlight: Lauren Todd

Daniel J. Stoddard, MHA

Each issue, UHE spotlights a member of the Utah healthcare executive community. In this issue, we learn more about Lauren Todd. 

Lauren Todd has been with Intermountain Healthcare for nearly five years and is currently a Director of Strategic Planning and Business Development for Intermountain Healthcare. Lauren supports hospitals located along the central Wasatch Front with planning, volume projections and market analysis. Throughout Lauren’s career, she has worked to reduce waste and provide a better value/experience for patients.

 

Lauren Todd has been with Intermountain Healthcare for nearly five years and is currently a Director of Strategic Planning and Business Development for Intermountain Healthcare. Lauren supports hospitals located along the central Wasatch Front with planning, volume projections and market analysis. Throughout Lauren’s career, she has worked to reduce waste and provide a better value/experience for patients.

Prior to Intermountain Healthcare, Lauren was part of GE Healthcare’s Operations Management Leadership Program. This provided her with an understanding of GE’s business, including LEAN Six Sigma operations, that led to roles such as leading one of GE’s manufacturing teams in Salt Lake City that builds the GE C-Arm, and as a consultant with GE Healthcare’s Performance Partners that works with various health systems across the country to improve operational, clinical, and management processes. In all this work, Lauren has been able to aide in simplifying processes and gained operations knowledge in a vast array of areas.

Lauren received her BS in Industrial and Systems Engineering from the University of Florida while also working for UF Health in Gainesville, Florida. This experience led to opportunities with GE that brought Lauren to Utah, where she received a Master of Business Administration at the University of Utah.

Lauren volunteers with multiple organizations outside of work. This provides opportunities to build relationships, share her knowledge, and strengthen the community. Lauren’s participation as a board member of the Institute of Industrial and System Engineering’s Society for Health Systems keeps her abreast with the latest in the field of process improvement among healthcare professionals. Lauren’s involvement with ACHE provides an excellent opportunity to be around other great healthcare leaders nationally and locally, no matter their background or affiliation. Lauren believes the benefits of network experiences and ACHE activities provide endless opportunities to learn and approach healthcare issues in a better way.

Outside of healthcare Lauren enjoys spending time with her husband Brad, and dog, Izzy. Activities that they all enjoy are being in the mountains, camping, hiking and exploring new places. Lauren and Brad also enjoy skiing in the winter and visiting family and friends on the east coast.

 

UHE News

Diversity and Inclusion Committee

Brian Black, MHA
Organizations with diverse leaders and employees are more financially sound, have more engaged employees, are more innovative, and have less employee turnover.  Why is a more diverse and inclusive workforce important to you?

Utah Healthcare Executives recently created a Diversity and Inclusion Committee and I am excited to lead it.   

You probably hear the word diversity on a near-daily basis. The word can evoke a variety of feelings. Regardless of what it means to you, ignoring efforts to increase diversity in our leadership and workforce will only be to our peril—and our patients. 
 
That’s because organizations with diverse leaders and employees are more financially sound, have more engaged employees, are more innovative, and have less employee turnover. I don’t know a single leader that would not want those things--that’s the power of diversity and inclusion. 
 
What does a Diversity and Inclusion Committee do?
 
Our committee’s goal is to create a pipeline of diverse leaders in healthcare. We will emphasize student outreach, mentorship, networking, and all those things that help us advance our careers. Our committee consists of six people: Amanda Forman, Gaby Garcia, Ariel Malan, Sri Koduri, Pimmie Lopez and me. They can help us understand the challenges that women, different ethnicities, young and seasoned, and LGBT workers face in their careers. 
 
Why I Care About Diversity and Inclusion
 
Having led the Utah Healthcare Executives’ Diversity in Leadership program and being a white male, the first question I am asked is why I care about this. 
 
I was born with a lot of advantages that I didn’t earn. Being raised in a stable family environment in what is considered the upper class, I was surrounded by people who supported higher education and working toward a successful career. 
 
I eventually graduated from college and got a good job in the software industry. But several months later, our department was laid off and I was left unemployed during the Great Recession. It took three arduous years of underemployment and unemployment to get back to the same income I made before being laid off. I went through close to 70 job interviews, received several job offers, and yet with all the training I received at a respected business school, I struggled to find gainful employment for my family. 
 
I thought to myself, if someone like me who was born with so many advantages struggled to find a good job, what is it like for someone without those advantages? Plenty of data says that it is more difficult.
 
For me, diversity and inclusion is about giving people the same opportunities that I had and combining different ideas to come to better decisions. The business benefit for a diverse and inclusive workforce is considerable on its own.
 
Why is a more diverse and inclusive workforce important to you?
 

Advancements and Membership

Welcome New Members!

UHE welcomes the following new members to our chapter! 

UHE welcomes the following new members to our chapter who have joined our chapter since January 2018: 

  • Joseph W. Brewer, IV
  • Jeremy Cottle, DrPh, Orem
  • Robin Phillips, RN
  • Charles M. Zollinger, Salt Lake City

 

 

 


     
      
       
      
        

        ACHE National News

        Perfect Your Interview Skills With ACHE's Interview Prep Tool

        When it comes to the interview process, preparation is key. Even the best candidates can be overlooked during the interview process if they fail to make a lasting impact.

        Have you explored ACHE's Interview Prep Tool? When it comes to the interview process, preparation is key. Even the best candidates can be overlooked during the interview process if they fail to make a lasting impact.

        This unique video interview preparation tool will help you develop a competitive edge. ACHE’s Interview Prep Tool features:

        • A platform with video recording capability to help you perfect your professional presentation

        • Healthcare management expert-recommended interview questions

        • Best practices for your responses to questions in pursuit of positions at various career levels

        • Customized self-assessments to critique your performance 

        • The option to easily share interview recordings with others for feedback

        Visit ache.org/InterviewPrep to learn more and get started!

        Offering a Postgraduate Fellowship? ACHE Can Help

        ACHE would like to know if your organization is offering a postgraduate fellowship for the upcoming year.

        ACHE would like to know if your organization is offering a postgraduate fellowship for the upcoming year. If so, we encourage you to add it to our complimentary Directory of Postgraduate Administrative Fellowships at ache.org/Postgrad.

        As a healthcare leader, you know how crucial it is to attract and develop highly qualified professionals in your organization. Gain exposure and start attracting top-notch applicants by posting your organization’s program on ACHE’s Directory. You may add a new listing or update a previous one at any time by completing the Online Listing Form

        Questions? Please contact Audrey Meyer, membership coordinator at (312) 424-9308 or email ameyer@ache.org.

        2018 Congress on Healthcare Leadership: Be Part of Something Bigger

        The opportunity to lead is an incredible privilege—a doorway to bring about positive change in the communities we serve and to be part of something bigger. Leadership, however, can be challenging, and ACHE is dedicated to supporting you along the way.

        2018 Congress on Healthcare Leadership: Be Part of Something Bigger


        March 26–29, 2018 Chicago, IL
        Hyatt Regency Chicago

        The opportunity to lead is an incredible privilege—a doorway to bring about positive change in the communities we serve and to be part of something bigger. Leadership, however, can be challenging, and ACHE is dedicated to supporting you along the way.


        ACHE's 2018 Congress on Healthcare Leadership provides you with opportunities to:


        Be inspired. Benefit from cutting-edge professional development on the most
        current and relevant topics from the nation's most influential thought leaders.


        Be part of the solution. Gain practical solutions to contemporary challenges in
        healthcare management and delivery.


        Be among the best and brightest. Network with a global community of the best and brightest healthcare executives from across the continuum of care.


        Although we live in challenging and uncertain times, ACHE is confident that together, we can make our field stronger. Together, we can make a difference in a world where leadership is key to making healthcare safer, more affordable and accessible for all. Together, we can be part of something bigger.

        Register today at ache.org.