Western Florida

Fall 2016

Message from the President

Fall 2016

Diversity is Part of the Cure

The Western Florida Chapter (WFC), as an officially designated chapter of the American College of Healthcare Executives (ACHE), adopted the below Statement on Diversity in 2012, as part of its guiding principles and values. Following the lead of the ACHE leadership, the WFC is proud to educate on the value of diversity and support embracing inclusion within the chapter structure and the healthcare community in which we serve. Our statement is below:

Statement on Diversity & Inclusion

The Western Florida Chapter of the American College of Healthcare Executives (ACHE) embraces diversity within the healthcare management field and recognizes that priority as both an ethical and business imperative. The Western Florida Chapter of ACHE values diversity, and initiatives that promote diversity, because they can improve the quality of the organization’s workforce. The Western Florida Chapter also values and actively promotes diversity in its leaders and members because diverse participation can serve as a catalyst for improved decision making, increased productivity, and a competitive advantage. Further, the Western Florida Chapter works to foster an inclusive environment that recognizes the contributions and supports the advancement of all, regardless of race, ethnicity, national origin, gender, religion, age, marital status, sexual orientation, gender identity or disability because an inclusive environment can enhance the quality of healthcare, improve hospital/community relations, and positively affect the health status of society. This priority is reflected in the Chapter’s various activities and initiatives.

Therefore, to continue to strengthen our efforts around diversity & inclusion initiatives, the Chapter offered its first all-day educational and networking event solely focused on diversity education.

On Friday, October 7th, the Western Florida Chapter held its first Leadership Summit. The event topic was focused on diversity and inclusion. Many attendees braved the difficult weather produced by nearby Hurricane Matthew to join this event and discussion. Panels led the dialogue on navigating cultural and language challenges within patient populations, and embracing the inclusion of the LGBT population in both employee and community groups. The event promoted a heightened sense of awareness of the journeys these populations experience in healthcare and created an environment of understanding and collaboration. Additionally, the Chapter was very pleased to welcome two keynote speakers. Tomás León, Chief Executive Officer of the Institute for Diversity in Healthcare, an American Hospital Association affiliate has presented nationally and is leading initiatives like the “123forEquity” pledge and call to action. He was joined by Timothy Rodden, the Director of Pastoral Services at Cristiana Care in Delaware. Mr. Rodden shared information on programs that have created a successful approach to the LGBT population within their healthcare system, including showcasing poignant educational videos that addressed breaking down barriers and creating a culture of valuing differences.

On behalf of the Western Florida Chapter Board of Directors, and in taking the lead from the American College of Healthcare Executives, we thank you all for your dedication to creating opportunities for diverse healthcare leadership and ensuring continued inclusion of all populations to ensure high quality patient care at all levels in your organizations. We invite you to remain an active participant and thought-leader, as we aim to continue the conversation with future educational opportunities.


Kelly Batista, President

Western Florida Chapter

Message from the Regent

Fall 2016

As we welcome in the fall, it is amazing the opportunities we each have before us.  In particular is membership advancement and membership growth. You say what is the difference? Well, membership advancement is the individual commitment you accept to advance through the “the ranks” (so to speak) to attain Fellow status. Once attained, representing ACHE in your local facility and market assists in your professional advancement and skills. The respect for you as a professional grows.

Actually one leads to the other, where individual advancement contributes to membership growth. In our field new talent is always evolving, and it is important that these young professionals be introduced to ACHE, so they too can rise to the heights that you have achieved. It is a valuable investment into your career, their career and to ACHE. Membership growth will evolve creating for all of us a stronger healthcare profession.

Kevin DiLallo, FACHE
Regent for Florida – Northern and Western


Diversity and Inclusion

Overview on Healthcare Disparities

Cultural Competence & Health Care Disparities
By Fernando O. Rivera, FACHE

The overall need for increased access to health care continues to grow in the United States as our population grows and demographic trends evolve.

According to the U.S. Census Bureau, there are more than 100 million minorities living in this country. And that number continues to rise.

With such a significant minority population, it is important for health care executives to be cognizant of the unique health care needs of minorities and the barriers to health care access they face. As health care professionals, we know there are health disparities among minorities but it is also important to recognize the challenges facing different ethnic groups.

For instance, studies from the Centers for Disease Control and Prevention show Hispanics are about 50 percent more likely to die from diabetes or liver disease than Caucasians and have a higher risk of poorly controlled high blood pressure. Moreover, obesity is a major health problem affecting more than 56 percent of African American women and 37 percent of African American men age 20 and older.

Health care education and education in general is one of the keys to successfully addressing these health issues. A recent study from the National Center for Biotechnology Information states that lower educational attainment and income averages are significant obstacles to receiving timely and appropriate health care among minorities. 

Low education can impair a person's ability to navigate a complex health care delivery system, communicate with health care providers and understand providers' instructions. Thus, health education can be a powerful tool providers use to give patients much-needed information to live healthy lives.

In addition, it is important to increase cultural competency among staff because to begin to narrow the health disparity gap among minorities, we need to first understand the socioeconomic, religious and cultural values of these patients. This is important to providing better health outcomes as cultural competency improves the connection between patient and doctor. For example, providers that understand the military culture are more like to connect with their patients who are Veterans. 

According to a report from Georgetown University, the lack of cultural competency may, in fact, be a major contributing factor to patient dissatisfaction. The study also outlines several ways health care systems can take proactive steps to creating a more cultural competent organization including, developing training to increase cultural awareness, knowledge and skills; actively recruiting minorities; adding culture-specific attitudes and values into health promotion tools; and providing multilingual interpreter services when needed.

By recognizing the diverse needs of our minority patients through cultural competency and health education promotion, we can do a better job of meeting the medical needs of these growing populations today and in the future.  

Healthcare Leadership Summit: “Diversity as Part of the Cure”

Lee Memorial Health System and Hodges University were sponsors of the Western Florida Chapter of the American College of Healthcare Executives (ACHE) Leadership Summit held on Friday, Oct. 7, at Hodges University in Fort Myers. ‘Diversity as Part of the Cure’ brought together some of the brightest minds and most credible professionals across the U.S. to discuss in great depth the importance of diversity in all aspects of the healthcare profession.

“Diversity takes into account the very human social characteristics that impact individuals’ values, perceptions, experiences and beliefs. By embracing all aspects of diversity, communication, and understanding, trust is enhanced, which leads to better outcomes” explains Yemisi Oloruntola-Coates, system manager of Diversity & Language Services for Lee Memorial Health System and program committee member of the 2016 ACHE leadership summit. ”Diversity as part of healthcare is about incorporating cultural competence in association with a plan of care.”

Checking a patient’s weight, blood pressure and other vitals is important, but it’s also important for healthcare professionals to check cultural understanding, communication and engagement with patients - each a crucial component of healthcare. By focusing on enriching and enhancing our interactions with patients, employees, and the community, health care professionals can ensure that the patient experience is a memorable one.

Just as healthcare is a very dynamic and ever changing industry, the U.S. is also changing and becoming more diverse. There are many things that need to be incorporated into caring for the people of this community both inside and outside of hospitals and physician offices, emphasizing cultural competence in clinical practice. When we speak of diversity most people think in terms of race, ethnicity and language, but there are other aspects to consider that can also involve cultural differences, disability, religion, sexual orientation, gender identity and more.

Two keynote speakers were featured during the summit:

  • Tomas Leon, President of the Institute of Diversity presented the recent enactment of the Affordable Care Act 1557 and health equity
  • Tim Rodden, Director of Pastoral Care at Christiana Care Health System presented on the LGBTQ community and how to create an inclusive environment

Panel topics such as “Cultural and Language Challenges of Diverse Patient Populations” and“Fostering Inclusion of LGBT Patients and Employees” supplemented the agenda with additional discussions.

Professional Development

End-of-Year Review - It's Personal

by Cynthia Howard RN, CNC, PhD

It is that time of year, holidays are approaching and the end of the year review is coming up. As a leader you might be dealing with scheduling demands with physicians, staff and patients and need to juggle the increase (or decrease) in demand for services. You have your own demands with family, friends and coworkers. And then there are the actual work demands that still need attention.

I have some proven tips to make the most of this time of year and start 2017 energized and focused. The tips are divided into Productivity (Getting it Done), Personal (What you eat, drink and think) and Professional (Managing Performance and Career).

Let’s get personal. This is the time of year when it seems like everyone wants to sabotage your best efforts at eating healthy; cookies, fudge, gifts of chocolate along with specialty drinks with lots of whipped crème and caramel suddenly become part of the daily menu. I am sure I do not have to tell you that high sugar will only lower your energy and blur your focus. It also causes weight gain. Be intentional with what you eat, drink and think. Sugary foods can be the go to when demands increase. Did you know that distraction makes it easy to reach for that double fudge brownie?

The more distracted, the greater chance you are in a fight or flight mode. This changes your body chemistry making you crave sugary, carb loaded foods and drinks. It also makes it easy to tell yourself, “I deserve it.”

Did you know that over 50% of what is being done in a day is a do over? Distractions make up the majority of the day making focus near impossible. And studies now show that when distracted, the sense of urgency shows up, making you more tired and irritable at the end of the day. This is the perfect environment to indulge in foods that will actually sabotage your best efforts.


Having a plan to handle sweets and other foods that interfere with your best performance is the first step to taking charge of this struggle.

One of my favorite tools to manage stress, stay focused and get more done is the:

Daily Review. Even if you have never used this, start now and get ahead of end-of-year confusion. The Daily Review is a practice of looking over the day (week, month and year) and asking these 3 questions, What worked, What didn’t, What’s next. Spend 5 to 15 minutes at the end of the day and Journal the answers to these questions. You can use an app or old fashioned notebook and write it out. The most important part of the exercise is to do it every day. It doesn’t help to binge review and spend 2 hours one day and then forget it for a month.

The Daily Review is designed to be short, cryptic and get you to the best and worst part of your day. You can reflect more deeply at the end of the week, end of the month and end of the year, where you spend more time looking at where you have been and where you are now.

This Daily Review is a discipline of focusing your mind on what is most important. With so many distractions, the brain does not have the capacity to retain information in long term memory making recall harder and the sense of urgency typical. Strategic focus like planning, prioritizing and goal setting seem like a luxury for which you do not have time.

The Priority Matrix is another one of my favorite tools. It has four quadrants and helps you sort out: Most Important, Urgent and Important, Urgent and Not Important and Neither Urgent nor Important. For the most part, things that are urgent are usually some one else’s’ agenda. When you spend the time in planning (a Most Important activity), the less susceptible you are to other people making their agenda yours.

The ‘Neither Important or Urgent’ Category is where people go to waste time. And when the brain becomes overwhelmed or fatigued, this can be where you spend time on social media, scrolling the internet or otherwise losing focus. When you spend time planning, you can also plan for down time and give yourself the opportunity to truly recharge.

Make a list of everything you do during the day and put each activity in one of the four categories. What can you delegate? How will planning help you get more control over your time and energy?

Professional (Managing Performance and Career)

The end of the year has most leaders focused on making sure everyone has what they need. This is also the time of year when you have to save time for you to reflect on your professional goals. Where are you with your plans? Use the 3 questions in the Daily Review process to reflect on your career goals.

Most people are not planning their career and simply think in terms of what jobs are available that will pay more or offer opportunity. Having a plan is one of the first steps you should take to make sure you have the opportunity you really want.

Take the time as part of your end of year review and think about your ideal career path. What skills do you need? How can you plan ahead and develop these skills? Do you want a mentor? Do you want a coach? What will help you get to where you need to go?

This time of year highlights a “best practice” for success – gratitude. In spite of the pressure, demands and whatever might be going on, take the time to be grateful for what is working in your life, at work and at home. Studies show that leaders who lead with a solution focus (vs a problem focus) are more compelling and attract more followers. Gratitude keeps your energy and focus on what is possible, as opposed to what went wrong. It builds resilience and feels good, too.

Use these suggestions and get out in front of whatever demands and pressure may be coming at you; have a successful end of year and brilliant start to 2017.

Cynthia Howard RN, CNC, PhD is a Focus and Performance Consultant, working with leaders and organizations to develop resilient leadership and resilient organizations. Visit www.vibrantradianthealth.com for more insights and solutions to high performance leadership.

Professional Development Articles from ACHE

The Psychology of Success: Leadership Lessons From an Olympic Swimmer

What could Olympic medalist Katie Ledecky, who holds five gold medals in swimming and shattered the world record in the 800-meter freestyle at the 2016 Olympics, teach healthcare leaders about leadership? Four lessons stand out.

Do the work. Ledecky’s day starts at 4:05 a.m. with a breakfast of two slices of toast with peanut butter and a banana or apple before swimming from 5-6:30 a.m. and again from 3:30-6 p.m., not counting one hour of dry-land training three days a week. She’s spent thousands of hours honing her skills—and she’s 19. More than that: She wants to do the work required to succeed on a global level.

Skip the back-up plan. When your primary goal is the only goal in sight, you’ll work harder to achieve it.

Don’t follow the crowd. Ledecky trains at near-race pace every day, twice a day, with a stroke rate that is significantly higher than the rate of most swimmers.

Set big goals. Ledecky doesn’t just want to win each race. She wants to set world records—and she has, multiple times.

Never stop setting goals. After Ledecky first broke the world record in 800-meter freestyle, she and her coach set a goal to do it again, this time with a winning time under 8 minutes, 5 seconds. Ledecky’s winning time in the 2016 Olympics: 8 minutes, 4.79 seconds.

—Adapted from “6 Ways Katie Ledecky Thinks Differently: The Psychology of Success,” inc.com, Aug. 11, 2016.

National ACHE News

Fall 2016

Tuition Waiver Assistance Program

To increase the availability of ACHE educational programming for Members experiencing economic hardship, ACHE has established the Tuition Waiver Assistance Program.

ACHE makes available a limited number of tuition waivers to Members and Fellows whose organizations lack the resources to fund their tuition for education programs. Those in career transition also are encouraged to apply. Tuition waivers are based on financial need and are available for the following ACHE education programs:

  • Congress on Healthcare Leadership
  • Cluster Seminars
  • Self-Study Programs
  • Online Education Programs
  • Online Tutorial (Board of Governors Exam preparation)
  • ACHE Board of Governors Exam Review Course

All requests are due at least eight weeks before the program date, except for ACHE self-study courses; see quarterly application deadlines on the FAQ page of the tuition waiver application for complete information. Incomplete applications and those received after the deadline will not be considered. Recipients will be notified of the waiver review panel's decision at least six weeks before the program date. For ACHE self-study courses, applicants will be notified three weeks after the quarterly application deadline.

If you have questions about the program, please contact Teri Somrak, associate director, Division of Professional Development, at (312) 424-9354 or tsomrak@ache.org. For more information, visit ache.org/Tuitionwaiver.

Offering a Postgraduate Fellowship? ACHE Can Help

ACHE would like to know if your organization is offering a postgraduate fellowship for the upcoming year. If so, we encourage you to add it to our complementary Directory of Postgraduate Administrative Fellowships at ache.org/Postgrad.

As a healthcare leader, you know how crucial it is to attract and develop highly qualified professionals in your organization. Gain exposure and start attracting top-notch applicants by posting your organization’s program on ACHE’s Directory. You may add a new listing or update a previous one at any time by completing the Online Listing Form.

Questions? Please contact Liz Catalano, membership coordinator at (312) 424-9374 or email ecatalano@ache.org

Are You Due to Recertify Your FACHE Credential in 2016?

Demonstrate your continued dedication and commitment to lifelong learning by recertifying your FACHE® credential.

Visit my.ache.org (login required) to learn when you are due to recertify. If you are required to recertify in 2016, you will see a link to your personalized online recertification application. Please submit this application no later than Dec. 31; include your Qualified Education credits and your community/civic and healthcare activities.

For more information, please visit ache.org/Recertify. You may also contact the ACHE Customer Service Center at (312) 424-9400 Monday–Friday 8 a.m.–5 p.m. Central time or email contact@ache.org.

Save Time and Money with ACHE Self-Study Program

Need to earn ACHE Qualified Education credits? Earn six hours by completing a course through ACHE’s Self-Study Program. Self-Study courses are portable and ready for you anytime - at home, in the office, and more. Topics include finance, human resources, leadership and management. Take advantage of ACHE’s special offer: purchase one self-study course and receive a second course at 50 percent off. To review a list of available courses and corresponding Health Administration Press books and to place an order, visit the ACHE website.



Thanks to our Sponsors!

We would like to thank our Sponsors:

Platinum Sponsor

Modern Office Methods

Gold Sponsors






We currently offer our members three types of sponsorship opportunities. Each sponsorship is designed to offer you and your organization unique benefits as a chapter benefactor. If you would like to become a sponsor, please contact Julie Pedretti at sponsorship@wfcache.org or visit our website for more information.

Sponsorship Opportunities Available

Gain visibility,establish vital relationships and position your products and services with healthcare professionals in the local healthcare industry who are members of ACHE and have an opportunity to provide promotional materials to those who are expected to attend the events.

Sponsorship Benefits Diamond
Annual Education Programs
Special Event: Dec. Chapter Awards Dinner
Single Education Program
Sponsorship Cost $2,500 $1,000 $500
Tickets Two tickets to each education program Two tickets to special event Two tickets to one education program
Website & Quarterly Newsletter Logo—with link to your website—on sponsor page for the full year Logo—with link to your website—on sponsor page for six months Logo—with link to your website—on sponsor page for three months
Program Flyer Logo on flyers for each education program Logo on flyers for special event Logo on flyer for single education program
Event Recognition Introduction as sponsor at each education program & logo on slide in PPT deck Introduction as sponsor at special event/logo on slide in PPT deck & other recognition Introduction as sponsor at single education program & logo on slide in PPT deck
Event Display Opportunity to set up display table and hand out brochures at each education program Opportunity to set up display table and hand out brochures at two education programs Opportunity to set up display table and hand out brochures at single education program

Our Sponsorship Application Form is available on our chapter website. We are already planning our events for 2017, and there are many opportunities to sponsor. Do not miss this opportunity to put your product or service in front of this group of healthcare decision-makers!

If you have questions or would like more information about our planned events and programs, or wish to arrange for an online link for payment by credit card, please contact Julie Pedretti at sponsorship@wfcache.org or call (239) 624-2018.

Chapter Events

Mark your Calendar Now!

State of the Chapter Awards & Networking Event

December 1, 2016 ● Centre Club, Tampa

Care Coordination: Acute Hospitals Becoming a Preferred Provider in the Narrow Network

February 16, 2017 ● University of South Florida, Tampa



The Key Components of a Career Plan

A strategic career plan should have these core components:

  • Statement of your short- and long-term goals, clearly outlined but flexible based on the iterative process of building a plan to meet your needs, your employer’s needs and the market’s needs
  • Concise but complete summary of:
    • Your answers to the key questions in the CareerEDGE discovery process, including analysis of gaps between your needs and aspirations and the reality of your current situation and marketplace requirements
    • Your value proposition today, what you would like it to be (or what it needs to be) in the future and how this positions you to reach your goals
  • Action steps to close gaps and achieve your goals, including:
    • Market Research—How do I stay informed?
    • Learning Plan—How do I stay relevant?
    • Personal Marketing—How do I build relationships?
    • Managing Risk—How do I anticipate change and eliminate career barriers?
    • Maintaining Energy—How do I stay motivated and positive?
    • Managing Finances—Can I afford my plan?
    • Identifying Sources of Support—Do I need a coach, mentor or advisor?
  • Process to monitor progress, gain feedback and update the plan on an ongoing basis based on changing realities in the marketplace and changes in your thinking.

Source: Broscio, Michael A., CMF, and Jay E. Scherer, “What’s Your Plan?,” Healthcare Executive, November/December 2014.


Career Development Resources

ACHE's Healthcare Executive Resource Center has compiled the following resources to assist you with your healthcare management career development: