Message from the President
Diversity is Part of the Cure
The Western Florida Chapter (WFC), as an officially designated
chapter of the American College of Healthcare Executives (ACHE),
adopted the below Statement on Diversity in 2012, as part of its
guiding principles and values. Following the lead of the ACHE
leadership, the WFC is proud to educate on the value of diversity
and support embracing inclusion within the chapter structure and
the healthcare community in which we serve. Our statement is below:
Statement on Diversity & Inclusion
The Western Florida Chapter of the American College of Healthcare
Executives (ACHE) embraces diversity within the healthcare management
field and recognizes that priority as both an ethical and business
imperative. The Western Florida Chapter of ACHE values diversity, and
initiatives that promote diversity, because they can improve the quality
of the organization’s workforce. The Western Florida Chapter also
values and actively promotes diversity in its leaders and members
because diverse participation can serve as a catalyst for improved
decision making, increased productivity, and a competitive advantage.
Further, the Western Florida Chapter works to foster an inclusive
environment that recognizes the contributions and supports the
advancement of all, regardless of race, ethnicity, national origin,
gender, religion, age, marital status, sexual orientation, gender
identity or disability because an inclusive environment can enhance
the quality of healthcare, improve hospital/community relations,
and positively affect the health status of society. This priority is
reflected in the Chapter’s various activities and initiatives.
Therefore, to continue to strengthen our efforts around diversity &
inclusion initiatives, the Chapter offered its first all-day
educational and networking event solely focused on diversity education.
On Friday, October 7th, the Western Florida Chapter held its first
Leadership Summit. The event topic was focused on diversity and
inclusion. Many attendees braved the difficult weather produced by
nearby Hurricane Matthew to join this event and discussion. Panels
led the dialogue on navigating cultural and language challenges within
patient populations, and embracing the inclusion of the LGBT population
in both employee and community groups. The event promoted a heightened
sense of awareness of the journeys these populations experience in
healthcare and created an environment of understanding and
Additionally, the Chapter was very pleased to welcome two keynote
speakers. Tomás León, Chief Executive Officer of the Institute for
Diversity in Healthcare, an American Hospital Association affiliate
has presented nationally and is leading initiatives like the
“123forEquity” pledge and call to action. He was joined by Timothy
Rodden, the Director of Pastoral Services at Cristiana Care in Delaware.
Mr. Rodden shared information on programs that have created a
successful approach to the LGBT population within their healthcare
system, including showcasing poignant educational videos that
addressed breaking down barriers and creating a culture of valuing
On behalf of the Western Florida Chapter Board of Directors,
and in taking the lead from the American College of Healthcare
Executives, we thank you all for your dedication to creating
opportunities for diverse healthcare leadership and ensuring
continued inclusion of all populations to ensure high quality
patient care at all levels in your organizations. We invite you to
remain an active participant and thought-leader, as we aim to continue
the conversation with future educational opportunities.
Kelly Batista, President
Western Florida Chapter
Message from the Regent
As we welcome in the fall, it is amazing the opportunities we each have before us. In particular is membership advancement and membership growth. You say what is the difference? Well, membership advancement is the individual commitment you accept to advance through the “the ranks” (so to speak) to attain Fellow status. Once attained, representing ACHE in your local facility and market assists in your professional advancement and skills. The respect for you as a professional grows.
Actually one leads to the other, where individual advancement contributes to membership growth. In our field new talent is always evolving, and it is important that these young professionals be introduced to ACHE, so they too can rise to the heights that you have achieved. It is a valuable investment into your career, their career and to ACHE. Membership growth will evolve creating for all of us a stronger healthcare profession.
Kevin DiLallo, FACHE
Regent for Florida – Northern and Western
Diversity and Inclusion
Overview on Healthcare Disparities
Cultural Competence & Health Care Disparities
By Fernando O. Rivera, FACHE
The overall need for increased access to health care continues to grow in the United States as our population grows and demographic trends evolve.
According to the U.S. Census Bureau, there are more than 100 million minorities living in this country. And that number continues to rise.
With such a significant minority population, it is important for health care executives to be cognizant of the unique health care needs of minorities and the barriers to health care access they face. As health care professionals, we know there are health disparities among minorities but it is also important to recognize the challenges facing different ethnic groups.
For instance, studies from the Centers for Disease Control and Prevention show Hispanics are about 50 percent more likely to die from diabetes or liver disease than Caucasians and have a higher risk of poorly controlled high blood pressure. Moreover, obesity is a major health problem affecting more than 56 percent of African American women and 37 percent of African American men age 20 and older.
Health care education and education in general is one of the keys to successfully addressing these health issues. A recent study from the National Center for Biotechnology Information states that lower educational attainment and income averages are significant obstacles to receiving timely and appropriate health care among minorities.
Low education can impair a person's ability to navigate a complex health care delivery system, communicate with health care providers and understand providers' instructions. Thus, health education can be a powerful tool providers use to give patients much-needed information to live healthy lives.
In addition, it is important to increase cultural competency among staff because to begin to narrow the health disparity gap among minorities, we need to first understand the socioeconomic, religious and cultural values of these patients. This is important to providing better health outcomes as cultural competency improves the connection between patient and doctor. For example, providers that understand the military culture are more like to connect with their patients who are Veterans.
According to a report from Georgetown University, the lack of cultural competency may, in fact, be a major contributing factor to patient dissatisfaction. The study also outlines several ways health care systems can take proactive steps to creating a more cultural competent organization including, developing training to increase cultural awareness, knowledge and skills; actively recruiting minorities; adding culture-specific attitudes and values into health promotion tools; and providing multilingual interpreter services when needed.
By recognizing the diverse needs of our minority patients through cultural competency and health education promotion, we can do a better job of meeting the medical needs of these growing populations today and in the future.
Healthcare Leadership Summit: “Diversity as Part of the Cure”
Lee Memorial Health System and Hodges University
were sponsors of the Western Florida Chapter of the American College
of Healthcare Executives (ACHE) Leadership Summit held on
Friday, Oct. 7, at Hodges University in Fort Myers. ‘Diversity as Part of the Cure’ brought together
some of the brightest minds and most credible professionals
across the U.S. to discuss in great depth the importance
of diversity in all aspects of the healthcare profession.
“Diversity takes into account the
very human social characteristics that impact
individuals’ values, perceptions, experiences and beliefs.
By embracing all aspects of diversity, communication, and
understanding, trust is enhanced, which leads to better outcomes”
explains Yemisi Oloruntola-Coates, system manager of
Diversity & Language Services for Lee Memorial Health
System and program committee member of the 2016 ACHE
leadership summit. ”Diversity as part of healthcare
is about incorporating cultural competence in association
with a plan of care.”
Checking a patient’s weight, blood
pressure and other vitals is important, but it’s also important
for healthcare professionals to check cultural understanding,
communication and engagement with patients - each a crucial
component of healthcare. By focusing on enriching and enhancing
our interactions with patients, employees, and the community,
health care professionals can ensure that the patient experience
is a memorable one.
Just as healthcare is a very dynamic and ever
changing industry, the U.S. is also changing and becoming more diverse.
There are many things that need to be incorporated into caring for
the people of this community both inside and outside of hospitals and
physician offices, emphasizing cultural competence in clinical practice.
When we speak of diversity most people think in terms of race,
ethnicity and language, but there are other aspects to consider that
can also involve cultural differences, disability, religion, sexual
orientation, gender identity and more.
Two keynote speakers were featured during the
- Tomas Leon, President of the Institute of Diversity
presented the recent enactment of the Affordable Care Act 1557 and
- Tim Rodden, Director of Pastoral Care at Christiana
Care Health System presented on the LGBTQ community and how to
create an inclusive environment
Panel topics such as “Cultural
and Language Challenges of Diverse Patient Populations” and“Fostering Inclusion of LGBT Patients and Employees”
supplemented the agenda with additional discussions.
End-of-Year Review - It's Personal
by Cynthia Howard RN, CNC, PhD
It is that time of year, holidays
are approaching and the end of the year review is coming up. As a leader you
might be dealing with scheduling demands with physicians, staff and patients
and need to juggle the increase (or decrease) in demand for services. You have
your own demands with family, friends and coworkers. And then there are the
actual work demands that still need attention.
I have some proven tips to make
the most of this time of year and start 2017 energized and focused. The tips
are divided into Productivity (Getting it Done), Personal (What you eat, drink
and think) and Professional (Managing Performance and Career).
Let’s get personal. This is the
time of year when it seems like everyone wants to sabotage your best efforts at
eating healthy; cookies, fudge, gifts of chocolate along with specialty drinks
with lots of whipped crème and caramel suddenly become part of the daily menu.
I am sure I do not have to tell you that high sugar will only lower your energy
and blur your focus. It also causes weight gain. Be intentional with what you eat, drink and
think. Sugary foods can be the go to when demands increase. Did you know that distraction
makes it easy to reach for that double fudge brownie?
The more distracted, the greater
chance you are in a fight or flight mode. This changes your body chemistry
making you crave sugary, carb loaded foods and drinks. It also makes it easy to
tell yourself, “I deserve it.”
Did you know that over 50% of
what is being done in a day is a do over? Distractions make up the majority of
the day making focus near impossible. And studies now show that when distracted,
the sense of urgency shows up, making you more tired and irritable at the end
of the day. This is the perfect environment to indulge in foods that will
actually sabotage your best efforts.
Having a plan to handle sweets and other foods that interfere with your best performance is the first step to
taking charge of this struggle.
One of my favorite tools to manage stress, stay focused and get more done is the:
Daily Review. Even if you
have never used this, start now and get ahead of end-of-year confusion. The
Daily Review is a practice of looking over the day (week, month and year) and
asking these 3 questions, What worked, What didn’t, What’s next. Spend 5 to 15 minutes at the end of the day
and Journal the answers to these questions. You can use an app or old fashioned
notebook and write it out. The most important part of the exercise is to do it
every day. It doesn’t help to binge review and spend 2 hours one day and then
forget it for a month.
The Daily Review is designed to
be short, cryptic and get you to the best and worst part of your day. You can
reflect more deeply at the end of the week, end of the month and end of the
year, where you spend more time looking at where you have been and where you
This Daily Review is a discipline
of focusing your mind on what is most important. With so many distractions, the
brain does not have the capacity to retain information in long term memory
making recall harder and the sense of urgency typical. Strategic focus like planning, prioritizing
and goal setting seem like a luxury for which you do not have time.
The Priority Matrix is another one of my favorite tools. It has four
quadrants and helps you sort out: Most Important, Urgent and Important, Urgent
and Not Important and Neither Urgent nor Important. For the most part, things that are urgent are
usually some one else’s’ agenda. When
you spend the time in planning (a Most Important activity), the less
susceptible you are to other people making their agenda yours.
The ‘Neither Important or Urgent’
Category is where people go to waste time. And when the brain becomes
overwhelmed or fatigued, this can be where you spend time on social media,
scrolling the internet or otherwise losing focus. When you spend time planning,
you can also plan for down time and give yourself the opportunity to truly
Make a list of everything you do
during the day and put each activity in one of the four categories. What can
you delegate? How will planning help you
get more control over your time and energy?
Professional (Managing Performance and Career)
The end of the year has most leaders focused on making sure
everyone has what they need. This is also the time of year when you have to
save time for you to reflect on your professional goals. Where are you with
your plans? Use the 3 questions in the Daily Review process to reflect on your
Most people are not planning their career and simply think
in terms of what jobs are available that will pay more or offer opportunity.
Having a plan is one of the first steps you should take to make sure you have
the opportunity you really want.
Take the time as part of your end of year review and think
about your ideal career path. What skills do you need? How can you plan ahead
and develop these skills? Do you want a mentor?
Do you want a coach? What will help you get to where you need to go?
This time of year highlights a “best practice” for success –
gratitude. In spite of the pressure, demands and whatever might be going on,
take the time to be grateful for what is working in your life, at work and at
home. Studies show that leaders who lead with a solution focus (vs a problem
focus) are more compelling and attract more followers. Gratitude keeps your
energy and focus on what is possible, as opposed to what went wrong. It builds
resilience and feels good, too.
Use these suggestions and get out in front of whatever
demands and pressure may be coming at you; have a successful end of year and brilliant
start to 2017.
Cynthia Howard RN, CNC, PhD is a Focus and Performance Consultant, working with leaders and
organizations to develop resilient leadership and resilient organizations.
Visit www.vibrantradianthealth.com for more insights and solutions to high performance leadership.
Professional Development Articles from ACHE
The Psychology of Success: Leadership Lessons From an Olympic Swimmer
What could Olympic medalist Katie Ledecky, who holds five gold medals in swimming and shattered the world record in the 800-meter freestyle at the 2016 Olympics, teach healthcare leaders about leadership? Four lessons stand out.
Do the work. Ledecky’s day starts at 4:05 a.m. with a breakfast of two slices of toast with peanut butter and a banana or apple before swimming from 5-6:30 a.m. and again from 3:30-6 p.m., not counting one hour of dry-land training three days a week. She’s spent thousands of hours honing her skills—and she’s 19. More than that: She wants to do the work required to succeed on a global level.
Skip the back-up plan. When your primary goal is the only goal in sight, you’ll work harder to achieve it.
Don’t follow the crowd. Ledecky trains at near-race pace every day, twice a day, with a stroke rate that is significantly higher than the rate of most swimmers.
Set big goals. Ledecky doesn’t just want to win each race. She wants to set world records—and she has, multiple times.
Never stop setting goals. After Ledecky first broke the world record in 800-meter freestyle, she and her coach set a goal to do it again, this time with a winning time under 8 minutes, 5 seconds. Ledecky’s winning time in the 2016 Olympics: 8 minutes, 4.79 seconds.
—Adapted from “6 Ways Katie Ledecky Thinks Differently: The Psychology of Success,” inc.com, Aug. 11, 2016.
National ACHE News
Tuition Waiver Assistance Program
To increase the
availability of ACHE educational programming for Members experiencing economic
hardship, ACHE has established the Tuition Waiver Assistance Program.
ACHE makes available a
limited number of tuition waivers to Members and Fellows whose organizations
lack the resources to fund their tuition for education programs. Those in
career transition also are encouraged to apply. Tuition waivers are based on
financial need and are available for the following ACHE education programs:
- Congress on Healthcare Leadership
- Cluster Seminars
- Self-Study Programs
- Online Education Programs
- Online Tutorial (Board of Governors Exam preparation)
- ACHE Board of Governors Exam Review Course
All requests are due at
least eight weeks before the program date, except for ACHE self-study courses;
see quarterly application deadlines on the FAQ page of the tuition waiver
application for complete information. Incomplete applications and those received
after the deadline will not be considered. Recipients will be notified of the
waiver review panel's decision at least six weeks before the program date. For
ACHE self-study courses, applicants will be notified three weeks after the
quarterly application deadline.
If you have questions
about the program, please contact Teri Somrak, associate director, Division of
Professional Development, at (312) 424-9354 or email@example.com.
For more information, visit ache.org/Tuitionwaiver.
Offering a Postgraduate Fellowship? ACHE Can
ACHE would like to know if your organization
offering a postgraduate fellowship for the upcoming year. If so, we
you to add it to our complementary Directory of Postgraduate
Fellowships at ache.org/Postgrad.
As a healthcare leader, you know how crucial
it is to attract and develop
highly qualified professionals in your
Gain exposure and start attracting top-notch applicants by
organization’s program on ACHE’s Directory. You may add a
new listing or
update a previous one at any time by completing the Online Listing Form.
Questions? Please contact
membership coordinator at (312) 424-9374 or email firstname.lastname@example.org
Are You Due to Recertify Your FACHE Credential in 2016?
Demonstrate your continued dedication and commitment to lifelong
learning by recertifying your FACHE® credential.
Visit my.ache.org (login required) to
learn when you are due to recertify. If you are required to recertify in 2016,
you will see a link to your personalized online recertification application.
Please submit this application no later than Dec. 31; include your Qualified
Education credits and your community/civic and healthcare activities.
For more information, please visit ache.org/Recertify. You may also
contact the ACHE Customer Service Center at (312) 424-9400 Monday–Friday 8
a.m.–5 p.m. Central time or email email@example.com.
Save Time and Money
with ACHE Self-Study Program
Need to earn ACHE Qualified Education credits?
Earn six hours by
completing a course through ACHE’s Self-Study Program.
Self-Study courses are
portable and ready for you anytime - at home, in the office,
and more. Topics
include finance, human resources, leadership and management.
Take advantage of
ACHE’s special offer: purchase one self-study course
and receive a second
course at 50 percent off.
To review a list of available courses and
corresponding Health Administration
Press books and to place an order, visit the ACHE website.
Thanks to our Sponsors!
We would like to thank our Sponsors:
We currently offer our members three types of sponsorship opportunities. Each sponsorship is designed to offer you and your organization unique benefits as a chapter benefactor. If you would like to become a sponsor, please contact Julie Pedretti at firstname.lastname@example.org
or visit our website for more information.
Sponsorship Opportunities Available
Gain visibility,establish vital
relationships and position your products and services with
healthcare professionals in the local healthcare industry who
are members of ACHE and have an opportunity to provide promotional
materials to those who are expected to attend the events.
Annual Education Programs
Dec. Chapter Awards Dinner
Single Education Program
||Two tickets to each education program
||Two tickets to special event
||Two tickets to one education program|
|Website & Quarterly Newsletter
||Logo—with link to your website—on sponsor page for the full year
||Logo—with link to your website—on sponsor page for six months
||Logo—with link to your website—on sponsor page for three months|
||Logo on flyers for each education program
||Logo on flyers for special event
||Logo on flyer for single education program|
||Introduction as sponsor at each education program & logo on slide in PPT deck
||Introduction as sponsor at special event/logo on slide in PPT deck & other recognition
||Introduction as sponsor at single education program & logo on slide in PPT deck|
||Opportunity to set up display table and hand out brochures at each education program
||Opportunity to set up display table and hand out brochures at two education programs
||Opportunity to set up display table and hand out brochures at single education program|
Our Sponsorship Application Form is available on our chapter
website. We are already planning our events for 2017, and there are many opportunities to sponsor. Do not miss this opportunity to put your product or
service in front of this group of healthcare decision-makers!
If you have questions or would
information about our planned events and programs, or wish to
arrange for an
online link for payment by credit card, please contact Julie
Pedretti at email@example.com or call (239)
Mark your Calendar Now!
State of the Chapter Awards &
December 1, 2016 ● Centre Club, Tampa
Care Coordination: Acute Hospitals Becoming a
Preferred Provider in the Narrow Network
February 16, 2017 ● University of South Florida, Tampa
The Key Components of a Career Plan
A strategic career plan should have these core components:
- Statement of your short- and long-term goals, clearly outlined but flexible
based on the iterative process of building a plan to meet your needs, your
employer’s needs and the market’s needs
- Concise but complete summary of:
- Your answers to the key questions in the CareerEDGE discovery process,
including analysis of gaps between your needs and aspirations and the
reality of your current situation and marketplace requirements
- Your value proposition today, what you would like it to be (or what it
needs to be) in the future and how this positions you to reach your
- Action steps to close gaps and achieve your goals, including:
- Market Research—How do I stay informed?
- Learning Plan—How do I stay relevant?
- Personal Marketing—How do I build relationships?
- Managing Risk—How do I anticipate change and eliminate career
- Maintaining Energy—How do I stay motivated and positive?
- Managing Finances—Can I afford my plan?
- Identifying Sources of Support—Do I need a coach, mentor or advisor?
- Process to monitor progress, gain feedback and update the plan on an
ongoing basis based on changing realities in the marketplace and changes
in your thinking.
Source: Broscio, Michael A., CMF, and Jay E. Scherer, “What’s Your Plan?,” Healthcare Executive, November/December 2014.
Career Development Resources
ACHE's Healthcare Executive Resource Center has compiled the following resources to assist you with your healthcare management career development: