American College of Healthcare Executives - Wisconsin Chapter

Summer 2017

President's Message

Dear Colleagues,

I hope the official start of summer has you feeling energized and upbeat to help you take on the many changes upon us in healthcare! I also hope you are able to squeeze in some well-deserved time off to enjoy the beauty of our Wisconsin summers! Before we know it, back to school and fall will be upon us, just as we were getting used to days with 15 hours of sunlight... Speaking of which, now is the perfect time to block your calendar for ACHE-WI upcoming Annual Conference we have planned specifically to address the needs of our Wisconsin healthcare leaders. You may not know that the Program Committee is made up of about 25 WI ACHE members, most of whom are not on the Board – they are leaders just like you – invested in helping the Chapter deliver value to you – our members! The theme of the conference this year is “Driving Engagement through Innovation” and it will be held September 18-20 at The Osthoff Resort in Elkhart Lake.  

The conference offers 12 Face to Face credits at a great value. We are excited to have Jeff Bahr, MD, FACP, EVP Aurora Healthcare and President of Aurora Health Care Medical Group as our keynote speaker Monday morning to kick things off. The Face to Face credit programs are offered throughout the three days (8 programs, 1.5 credit hours each), interspersed with some great topics presented by our Premier Sponsors:

  • Generational Accommodation: Americans with Disability Act (ADA) Compliance Strategies for Baby Boomers, Generation X and Millennials sponsored by Godfrey & Kahn S.C,
  • Increasing the Human Capital Investment: Why it Makes Sense to Invest More on Health Care for your Workforce sponsored by AbbVie
  • Consumer Convenience: The Process of Expanding Your Geographic Reach through Outpatient Facilities sponsored by Eppstein Uhen Architects

In addition, there will be receptions, awards, and lots of networking opportunities. Please consider attending this great event to connect with colleagues and invest in your own continued learning. Registration is now open. Register Here.

If you cannot attend the Annual Conference, be sure to check our website regularly for local education and networking opportunities and to stay updated on other Chapter activities. 

Have a wonderful summer!

Rebecca Wieczorek, MHA, FACHE

Message from Your ACHE Regent - Summer 2017


Dear ACHE-Wisconsin Chapter member,

One of the joys of being Regent is awarding exceptional chapter members for their contributions to ACHE, the healthcare administration profession and the community. As such, I am requesting your nominations for three Regent Awards for 2017 - the Early Career Healthcare Executive Award, the Senior-Level Healthcare Executive Award and the Diversity Champion Award. Below is the criteria to be considered for each award.  Please submit your nominations, with a brief explanation as to why your nominee deserves the award, to me by August 1. Nominations should be forwarded to me, Andrew Hillig, at  

Early Career Healthcare Executive Award


  • A member of the American College of Healthcare Executives
  • Demonstration of leadership ability
  • Demonstration of innovative and creative management
  • Executive capability in developing his or her organization and promoting its growth and stature in the community
  • Participation in local, state, or provincial hospital and health association activities
  • Participation in civic/community activities and projects
  • Demonstration of participation in ACHE activities and interest in assisting ACHE in achieving its objectives

Senior-Level Healthcare Executive Award


  • A Fellow of ACHE
  • A CEO, COO, or other senior-level executive title within the organization
  • Demonstration of leadership ability
  • Demonstration of innovative and creative management
  • Executive capability in developing his or her organization and promoting its growth and stature in the community
  • Contributions to the development of others in the healthcare profession
  • Demonstration of leadership in local, state, or provincial hospital and health association activities
  • Participation in civic/community activities and projects
  • Demonstration of participation in ACHE activities and interest in assisting ACHE in achieving its objectives

Diversity Champion Award


  • ACHE Member
  • Senior-level executive, Diversity Executive or HR Leader
  • Encourages racially and ethnically diverse healthcare executives, who are not ACHE members, to join and become active at both the local (via chapters) and national levels.
  • Organizational diversity and inclusion:
    • At or demonstrated progress to the 8% national average for diversity in healthcare leadership
    • Perpetuates and sustains a diversity and inclusion committee
    • The organization's leaders are required to go through diversity and inclusion training
  • Promotes diversity in leadership:
    • Offers internships, residencies and fellowships to racially/ethnically diverse students and provide mentoring to help prepare them for success in the job market."
    • Recruits and promotes to increase diversity and inclusion in leadership"
    • Mentors and promotes diverse emerging leaders, and encourages ACHE membership
    • Promotes healthcare careers to diverse populations via school programs and community organizations.
    • Encourages students to shadow healthcare executives and explore careers in healthcare.
  • Advocates for diversity in leadership:Advocates for healthcare systems that serves racially and ethnically diverse communities
    • Advocates for a diverse and inclusive healthcare workplace"
    • Works with organizations representing racially/ethnically diverse individuals within their communities to create sources for scholarships and fellowships
    • Speaks publicly and advocates for diversity and inclusion
    • Extends invitations to host events such as executive breakfasts, chapter networking events and educational programs.

In closing, I hope you have a great summer and please don't hesitate to reach out to me to discuss your thoughts for how ACHE may advance its members and management excellence in Wisconsin.

Andy Hillig, FACHE
Vice President, Performance Excellence

Ascension Wisconsin
400 W. Riverwoods Pkwy

Glendale, WI 53212
T: 414-465-3658
M: 414-750-2283

Register Now for the ACHE-WI 2017 Annual Conference

Driving Engagement through Innovation 

12 ACHE Face-to-Face Education Credits

September 18-20, 2017
The Osthoff Resort
Elkhart Lake, WI

Register here

Conference Objectives 

  • Understand and address current critical healthcare issues in the Midwest
  • Utilize technology and innovation to change the face of healthcare delivery for internal and external stakeholders
  • Maximize engagement to improve recruitment and retention on your team
  • Realize innovative opportunities within your organization and mitigate roadblocks
  • Discuss best practices in achieving the quadruple aim
  • Increase the quality of care by transforming customer service in healthcare


Rooms are available at The Osthoff Resort at the special rate of $169. To guarantee this rate, reservations must be made by August 28, 2017. To make a reservation, please call The Osthoff Resort at 800-876-3399 and request the American College of Healthcare Executives - Wisconsin Chapter room block.

Upcoming Educational Events

Wauwatosa Event 
Talent Management for Bench Strength Development

1.5 ACHE Face-to-Face Education Credits

July 25, 2017 | 7:30 - 9:30 a.m.
Ascension Health, Wauwatosa, WI
Register here 


Madison Event
Reinventing Customer Service in Healthcare: Lessons Learned from the Best
1.5 ACHE Face-to-Face Education Credits
August 2, 2017 | 7:30 - 9:30 a.m.
UW Health at the American Center, Madison, WI
Register here


Lead #LikeAGirl 4.0
November 10, 2017 | 7:30 a.m. - 4:00 p.m.
Sheraton Milwaukee Brookfield Hotel, Brookfield, WI
Learn more here

New Madison Networking Event

Join the American College of Healthcare Executives – Wisconsin Chapter downtown Madison for a free networking event hosted by Premier Sponsor, Eppstein Uhen Architects.

July 21, 2017
7:30 - 9:30 a.m.

What to Expect

Catch up with your colleagues and peers

Meet the Board of Directors
Meet the chapter officers and 2017 board members

Enjoy a light breakfast and refreshments 

Refreshments provided by Eppstein Uhen Architects

Register Now


Walk the Line: Balancing Patient-Centered Design with Staff Satisfaction

Paul Stefanski, Senior Design Architect, LEED AP, EDAC, Eppstein Uhen Architects

You know the classic Johnny Cash song. It’s one of my favorites from the Man in Black. The other day I realized that Johnny’s struggles are analogous to the challenges we face as designers and healthcare administrators when undertaking “patient-centered” healthcare projects. On the one hand, we have the patient’s needs “on our mind both day and night.” However, we must also “keep our eyes wide open all the time” so we don’t forget the needs of physicians, staff, and administrators. Below are a few tug and pull scenarios that we commonly encounter in our practice. Maybe one or more of them sounds familiar to you:

  • Surgeons request more operating rooms due to increased caseload. Digging into the data, it turns out that room utilization is below 50% due to cases being scheduled only in the mornings or on certain days of the week. A patient-centered approach is to expand scheduling hours rather than add more rooms. This gives patients more opportunity to have their procedure completed in a timely manner, and has the added benefit of reducing capital costs.
  • Physicians request private offices in their new clinic. Once again, a few probing questions reveal that the doctors will spend very little time in these offices, but do need a place for an occasional private phone call or quick break. Providing a shared collaboration space where the doctors can work directly with their team, in close proximity to exam rooms, can reduce patient visit times. This in turn improves their experience and their perception of the facility. Additional shared off-stage spaces, such as a break room, phone room, or virtual visit room, can complete the transition away from the private office model.
  • If you ask most physicians, they would prefer to have a consistent work location and schedule, but more and more we are hearing about how patients want access and convenience; these two factors are playing a large role in patient loyalty. Having locations dispersed in the community may cause increased Physician travel, but for the patient it provides easier access in the communities they live in, with close parking options and moderate sized buildings that are easy to navigate. In a market that is increasingly being driven by consumer preference, this is a win for healthcare organizations.

Walking the Line between “Physician-centered” to “Patient-centered” care can be a difficult task. Let’s face it, change is hard, and making the pivotal conversion means coming up with new ways of doing things. These changes may result in staff turnover, but ultimately it is towards the goal of a truly positive patient experience, an outcome that we know will make a difference in the bottom line. It’s difficult to put a return on investment on a positive patient experience, but I do know it translates to improved loyalty, and improved loyalty translates to a longer relationship with your current patients and reduced patient acquisition costs. Now I would like to hear from you, what is the last “Patient-centered” decision you have made?

Learn more.

Tapping Community Physicians for Innovation Ideas

Community physicians who work outside major medical centers represent a wealth of expertise that could guide innovation efforts, if mobilized, according to Adam O. Kadlec, MD, a board-certified urologist at Western Michigan Urological Associates. Kadlec provided tips to help inspire community physicians to get more involved in a recent blog for NEJM Catalyst.

Learn the process. “Many physicians are simply unaware that innovation is a process and that entrepreneurship is a discipline ... Teaching community clinicians that there is a process—and that they can play a part—is the first step toward engagement,” wrote Kadlec.

Look for meaningful partnerships. Many major healthcare and academic medical centers have launched innovation hubs in recent years. Community clinicians should be intentional about finding opportunities for innovation, and that may mean creating partnerships where innovation is already underway.

Network with like-minded physicians. Physicians who don’t have access to major medical innovation hubs can check out virtual opportunities, like online matching programs, and conferences, such as Medicine X and TEDMED, to network with other passionate clinicians.

—Adapted from “Engaging Community Physicians in Innovation,” by Adam O. Kadlec, MD,NEJM Catalyst, April 26, 2017.


Introducing Executive Diversity Career Navigator! See It To Be It!

Specifically for diverse healthcare professionals, the Executive Diversity Career Navigator Version 1.0, which launched April 27, features an array of career development tools and resources (the vast majority are complimentary) designed to empower diverse healthcare professionals through every stage of their careers. Unlike any other career development website, EDCN features the “voice” of diverse senior-level healthcare executives, sharing the successful strategies they have developed through their unique career journeys. EDCN is a collaborative effort between the following healthcare organizations dedicated to advancing executive diversity:

  • American College of Healthcare Executives
  • Asian Healthcare Leaders Forum
  • Institute for Diversity in Health Management
  • LGBT Forum
  • National Association of Health Services Executives
  • National Association for Latino Healthcare Executives

We invite diverse healthcare executives to visit, and let us know what you think! Please share news of this new resource with your diverse healthcare professional colleagues. We look forward to hearing from you.


Sponsor Thank-You

ACHE-Wisconsin Chapter would like to thank the following Sponsors for their ongoing support:






















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