American College of Healthcare Executives - Wisconsin Chapter

Winter 2018

Apply Now to Join the 2019-2020 Leadership Development Program

As a developing leader in an industry experiencing fast-paced and disruptive changes, the ability to lead effectively has never been more critical nor more marketable. Today’s leading healthcare organizations require the talent and skills of strong leaders to influence others in realizing the vision of the organization. The American College of Healthcare Executives (ACHE) – Wisconsin Chapter Leadership Development Program combines site visits, lectures, group exercises, participatory events, skills assessments, and individual coaching sessions to prepare emerging leaders with the skills to influence others and immediately impact their organizations. The program will enlighten the emerging leader about their leadership abilities, enhance their knowledge of the healthcare industry, and provide them with the opportunity to immediately apply what they have learned for personal and professional growth. In addition to the core curriculum, the program also offers the emerging leader the opportunity to interact with peers from across the state, receive coaching from successful early careerists and executives, increase exposure in the Wisconsin Chapter of ACHE, and the ability to network with Wisconsin’s leading healthcare executives.

As a member of the Leadership Development Program, you will:

  • Get a fresh look at your leadership skills and assess the value to your organization

  • Better understand the elements of leadership in healthcare

  • Cultivate leadership skills in a supportive environment with a peer cohort

  • Further develop your personal leadership profile

  • Develop a professional network of fellow early careerists

  • Build relationships with a variety of healthcare executives throughout Wisconsin 

  • Grow leadership skills and prepare emerging leaders with the skills to influence others and immediately impact your organization

  • Attend ACHE Wisconsin Chapter’s Annual Conference and earn up to 12 Face-to-Face Education hours, with Conference registration fee provided by the Chapter


Message from Your ACHE Regent - Winter 2018

Shamelessly copying the line from our very own Milwaukee Brewer’s young and very talented Christian Yelich:  ACHE-Wisconsin Chapter…LET’S GOOOOOOOOOOOOOOOOO!!!!!!!!!!!!!!!!!!!!!!!!!

The story behind the Milwaukee Brewer’s success this year, as told by Christian Yelich, was the team’s contagious spirit and energy!  As Yelich stated in the article he submitted to the Player’s Tribune this past September, the Brewers were not always the most talented team on paper, but they had a winning mindset that no one could outhustle them or compete harder than they did.  It began early in spring training where Yelich, a young player in a new environment, did everything he could to show his new team that he was a team player.  What resulted was a team of seasoned veterans, young players, coaches, front-office staff, and player support, that became a family.  As a family, they stayed “loose” and overcame the natural adversity that comes from a grueling 163 regular season game schedule (yep…the Brewer’s even had to play 1 more than the usual 162 games to break a tie and continue their season in the playoffs).  And because of the energy they created as a family on the field, we as fans became more energized off the field.  This bidirectional energy is what Yelich believed fueled their success and helped them to play past more talented teams with GIGANTIC payrolls.

That energy that was felt by the team and its fans alike is something we can bring to our organizations.  As administrators, we can bring together talent from across our organizations to create an energy that can be felt by our customers.  In my time as Regent, an area I have recognized as a great opportunity to increase our energy levels is with our young talent.  As Regent, I have had the pleasure of working with students and young leaders from across Wisconsin, and it has truly been one of my greatest pleasures in my career.  To see their energy and excitement to contribute to a revolution in healthcare is astounding. 

And so, as my time as Regent winds down, I sincerely encourage all ACHE Wisconsin members – at any point in their career – to reach out to someone newer in their career to nurture their growth and mentor them to success.  It can be formal, through programs like ACHE’s mentoring program, or it can be as informal as coffee with a student who is eager to launch their career after graduating.  Whatever it is, do everything you can to create that “family” environment that helped the Brewers to be more successful than they’ve been in decades.  It will energize you, those you nurture and the customers we care for with great compassion!  If you’re not sure how to get started, give me a call…I’m always happy to talk about my experiences and talk about ways you can find the same kind of energy! 

Have a safe and joyful end of your year!

Andrew Hillig, FACHE
Regent for Wisconsin

Leadership Development Program (LDP) Site Visit at Mayo Clinic Health System in Eau Claire, with Cumberland Healthcare

ACHE Leadership Development Program (LDP) cohort IX spent the day in Eau Claire on December 7th for a site visit at Mayo Clinic Health System, organized in collaboration with Cumberland Healthcare.  The group was hosted at Mayo Clinic Health System’s Luther Campus, and joined by leaders from Cumberland Healthcare.

Paul Horvath, MD, Chair – Urgent Care, Mayo Clinic Health System, Northwest Wisconsin, welcomed the cohort as a 2016 graduate of our ACHE Wisconsin Chapter Leadership Development Program and current chapter board member, and led the opening session on Organizational Integration and Physician LeadershipJerilyn Mulcahy, MBA, Director – Corporate Health Services and Cindy Ming, MS, LCSW, Operations Administrator – Primary Care, followed with a discussion on Innovations in the Healthcare Delivery System.  The group continued with a Tour of the Hospital, and then had the opportunity to meet with Michael A. Morrey, PhD, Regional Chair – Administration, Northwest Wisconsin and Southwest Wisconsin, for a focused Introduction to Mayo Clinic Health System including distinguishing leadership characteristics, as well as his own Leadership Path.

Jordan Dow, FACHE, PharmD, MS, Regional Director – Pharmacy, Mayo Clinic Health System, Northwest Wisconsin, wrapped up the morning as another 2016 graduate of the ACHE Wisconsin Chapter Leadership Development Program and current program committee member, and shared valuable insights that ranged from Drug Pricing to the process of earning and maintaining the distinguished FACHE Credential as a board certified healthcare executive.

Mike Gutsch, FACHE, Chief Executive Officer, Cumberland Healthcare, joined the group after lunch for an engaging discussion on Rural Healthcare, and shared unique insights and lessons learned from his own Leadership JourneyKeri Nelson, RN, Director of Nursing, Cumberland Healthcare, followed with a discussion on Nursing Leadership, and experience working with Labor Unions in the Healthcare Setting.

The day of learning concluded with a Panel of Vice Chairs – Administration, Mayo Clinic Health System, including Jason Craig, MBA, Vice Chair – Administration, Medical & Surgical Specialties; Zan Degen, RN, MBA, Vice Chair – Administration, Medical & Surgical Specialties; and Dean Eide, EdD, Vice Chair – Administration, Hospital Operations; with Insights and Perspectives for Successful Leadership in the Healthcare Setting.

Nicole Aloia, MHA, MA, Operations Administrator – Medical Oncology, Mayo Clinic Health System, and Benjamin (BJ) Brenna, PT, DPT, SCS, PES, Director of Business Development and Rehabilitation Services, Cumberland Healthcare, collaborated as co-hosts in planning the Site Visit as part of our ACHE-WI Leadership Development Program and student mentee Anna Johannes joined the group from Future Healthcare Executives at the University of Wisconsin-Milwaukee.


Wisconsin Chapter 2019 Calendar of Events

Chapter Sponsor Webinar


Milwaukee Social, March 29
Madison F2F Education, March 15


WHA 2019 Advocacy Day, Madison, April 17
Madison Social, April 17
Milwaukee F2F Education


La Crosse F2F Education, May 8


Madison F2F Education


Appleton Social, July 25
Milwaukee F2F Education


Wausau Social


Annual Conference, Elkhart Lake, September 16-18


Eau Claire Social


2019 Women in Healthcare Leadership Conference, November 8
Madison Social


Chapter Sponsor Webinar

WHA offering free webinar series: Building Resilience for Health Care Professionals

Beginning in January, the Wisconsin Hospital Association (WHA) and the Wisconsin Medical Society are partnering to offer a free monthly webinar series, focused on building workplace resilience for busy and stressed health care professionals. The issue of burnout among health care professionals is real, common but treatable. The 2019 monthly sessions included in this series will address the issue with engaging and evidence-based content, delivered in bite-sized doses, and include practical tools, strategies and resources for building and maintaining a resilient workforce that will be immediately applicable for all members of the health care team, regardless of your role.

As a member of the Wisconsin Chapter of ACHE, WHA would like to personally invite you to register today to participate in this important series.

The series was developed and will be led by well-known health care workforce resilience expert Dr. Bryan Sexton, Director of the Duke Patient Safety Center at Duke University Health System. Each session is scalable for an audience of any size, and will also be recorded for participants to access on-demand. We recommend you consider gathering staff for the live session each month or using the recorded session as part of a regularly scheduled staff meeting throughout 2019. Each monthly session will feature a unique topic and is approved for both AMA PRA Category 1 Credit™ and Nurse CE credit., for those who participate in the live event or view the recording within 30 days.

The first session, Prevalence and Severity of Burnout: Workforce Resilience as Care Quality, is scheduled for January 8, so I encourage you to register today. Pre-registration is required, so register now.

If you have specific questions about the series or registration, contact Jennifer Frank or 608-274-1820.

ACHE Announces Nominating Committee 2019 Slate

The ACHE Nominating Committee has agreed on a slate to be presented to the Council of Regents on March 2 at the Council of Regents meeting in Chicago. All nominees have been notified and have agreed to serve if elected. All terms begin at the close of the Council meeting on March 2. The 2019 slate is as follows:

Nominating Committee Member, District 2 (two-year term ending in 2021)
Donald G. Henderson, FACHE


Central Florida Health

Leesburg, Fla.

Nominating Committee Member, District 3 (two-year term ending in 2021)
David A. Stark, FACHE


UnityPoint Health

Des Moines, Iowa

Nominating Committee Member, District 6 (two-year term ending in 2021)
COL Mark D. Swofford, PhD, FACHE

U.S. Army

Governor (three-year term ending in 2022)
Kurt A. Barwis, FACHE


Bristol (Conn.) Hospital & Health Care Group Inc.

Governor (three-year term ending in 2022)
Brian C. Doheny, FACHE

Associate Vice President

Humana Inc.

Louisville, Ky.

Governor (three-year term ending in 2022)
Michael A. Mayo, FACHE

Hospital President

Baptist Medical Center Jacksonville (Fla.)

Governor (three-year term ending in 2022)
Mary C. Starmann-Harrison, RN, FACHE


Hospital Sisters Health System

Springfield, Ill.

Michael J. Fosina, FACHE


New York-Presbyterian/Lawrence Hospital

Bronxville, N.Y.

Additional nominations for members of the Nominating Committee may be made from the floor at the annual Council of Regents meeting. Additional nominations for the offices of Chairman-Elect and Governor may be made in the following manner: Any Fellow may be nominated by written petition of at least 15 members of the Council of Regents. Petitions must be received in the ACHE headquarters office (American College of Healthcare Executives, 300 S. Riverside Plaza, Ste. 1900, Chicago, IL 60606-6698) at least 60 days prior to the annual meeting of the Council of Regents. Regents shall be notified in writing of nominations at least 30 days prior to the annual meeting of the Council of Regents.

Thanks to the members of the Nominating Committee for their contributions in this important assignment:

Edward H. Lamb, FACHE

Charles D. Stokes, FACHE

Chisun S. Chun, FACHE

Dolores G. Clement, DrPH, FACHE

Carle-Marie P. Memnon, FACHE

Stephen J. Pribyl, LFACHE

Michael O. Ugwueke, DHA, FACHE

Adam C. Walmus, FACHE


Find Open Positions With ACHE's Job Center

Did you know you can apply for healthcare management positions quickly and easily with ACHE’s Job Center? This member-exclusive resource allows you to search through nearly 1,500 open positions across the nation based on your preferences such as location and desired salary. We’ve recently added an Internship Tab to help students and recent graduates navigate opportunities. To gain more exposure to potential employers, all members have the option of posting a resume for review. To provide additional value, the Job Center is complete with a Career Learning Center to help you enhance your resume and leave a lasting impact during your next interview. To take advantage of these resources and more, visit

Share Your Professional Announcements

Improve your visibility in the healthcare field and build your professional brand by sharing career updates with ACHE. Have you started a new job or been promoted recently? Are you planning to retire? Let ACHE know for a chance to be listed in the “On the Move” section of Healthcare Executive magazine. All you have to do is email the job title, organization and location of both your former and your new job, as well as a high-resolution headshot, to

Save the Date for the 2019 Congress on Healthcare Leadership

The American College of Healthcare Executives’ Congress on Healthcare Leadership brings you the best in professional development and opportunities to network with and learn from peers. At the 2019 Congress, to be held March 4–7 at the Hilton Chicago/Palmer House Hilton, you will have access to expert faculty and the latest information to enhance your career and address your organization’s challenges in innovative ways.

Join us in 2019 for countless opportunities to innovate, collaborate, grow and transform. The opening date for Congress 2019 registration and to reserve hotel accommodations was Nov. 13. Save your spot today!

Hospitals Prioritize Clinical Documentation Improvement

Clinical documentation improvement was identified as a top priority by hospital technology, financial and physician leaders in a recent Black Book Market Research report.

“Because of increased patient engagement, the need for proper clinical documentation improvement driving quality outcome scores has never been more essential,” says Doug Brown, managing partner of Black Book.

Highlighted below are four additional findings from the survey.

  • Nearly 25 percent of all U.S. hospitals now outsource some or all coding functions.
  • Ninety-one percent of hospitals with more than 150 beds that outsource their CDI processes reported significant increases in appropriate revenue and proper reimbursements in the third quarter of 2018.
  • Eighty-eight percent of hospitals confirm documented quality improvements and increases in case mix index within six months of CDI implementation.
  • Eighty-nine percent of hospital financial officers say that the above factors do influence their motivation to adopt CDI practices.

—Adapted from “Black Book Survey: New Generation CDI Enhances Patient Care and Reduces Financial Risk,” Black Book Market Research, Oct. 19, 2018.

Study Connects Work-Life Balance, Burnout and Safety Culture

Healthcare is approaching a tipping point as burnout and dissatisfaction with work-life integration in healthcare workers continue to increase. Addressing work-life integration issues is crucial, as poor work-life integration has been linked to higher levels of burnout and patient safety risk, according to original research published in BMJ Quality & Safety.

Cross-sectional survey study was completed in 2016 and included more than 10,600 healthcare workers across 440 work settings within seven entities of a large academic healthcare system. Researchers created a work-life climate scale to assess the frequency of behaviors such as skipping meals, taking breaks and changing personal plans for work among healthcare professionals.

The study found that work-life climate was strongly associated with personal burnout and burnout climate, which describes how often professionals see signs of emotional exhaustion in their colleagues.

“Burnout has implications for patients, the individual healthcare worker and their families, and is linked to lower perceptions of safety culture, increased medical errors and lower quality care,” according to the study. “Targeting [work-life integration] behaviors may provide tangible interventions at the work setting level that reduce burnout.”

In addition to lower burnout, quartile analyses of the results revealed higher work-life climate scores were associated with better teamwork and patient safety norms, better leadership and increased readiness for quality improvement.

“Improving this climate should be a strategic priority for leaders interested in building capacity and resilience in their workforce,” wrote the study authors. “Improving [work-life integration] is likely to improve healthcare worker’s quality of life, organizational outcomes and, ultimately, quality of care for patients.”

—Adapted from “Work-life balance behaviours cluster in work settings and relate to burnout and safety culture: a cross-sectional survey analysis,” by Stephanie P. Schwartz, Kathryn C. Adair, Jonathan Bae, et al., BMJ Quality & Safety, Oct. 11, 2018.

Sponsor Thank-You

ACHE-Wisconsin Chapter would like to thank the following Sponsors for their ongoing support: