Spring 2015
In This Issue
President's Message
Your Career & Development - JOB BANKS
Thinking about graduate school to advance your career?
ACHE: Become Board Certified in Healthcare Management
UW Executive MHA and Medical Management Programs
2014-2015 Officers and Board Members
Get Involved! WSHEF Board and Committees
WSHEF Vision & Values
ACHE Tuition Waiver Assistance Program
DELIVERY of WSHEF Newsletter (Disclaimer)
Fellow Spotlight: Kelly Malone, MHA, FACHE
Message from Your ACHE Regent
Eliminate These Poor Listening Habits
Five Methods to Engage a New Employee
Newsletter Tools
Search Past Issues
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Chapter Officers
Karin Larson-Pollock, MD, MBA, FACHE



Immediate Past President
Andrea Zavos Turner, MHS, FACHE

Lori Nomura, JD

Jim Cannon, MHA, FACHE

Fellow Spotlight: Kelly Malone, MHA, FACHE

Kelly Malone is a recent American College of Healthcare Executives (ACHE) Fellow and the Director of the Perioperative Surgery Service Line at the Seattle Children’s Hospital. Kelly graduated from the University of Washington’s Master of Health Administration program in 1985 and has since led a varied and interesting career path from his time since graduation to reaching his current position.

After graduation, Kelly began his career in healthcare management consulting. It was an exciting time of change in the industry, he recalls, and his experiences included working on Diagnosis-related group (DRG) codes as well as work with state governments. However, Kelly soon realized that he wanted more patient contact in his work, and he began focusing his career on ambulatory care as a result. His past experiences included working in organizations large and small – from an ophthalmology office where the small staff size meant he performed many roles – to regionally recognized organizations like Group Health Cooperative and Swedish Medical Center.

Kelly’s attention to quality of care and the patient experience continues to inform his current work at Seattle Children’s. In an effort to improve care, Kelly has even explored how other industries approach issues in quality, efficiency and cost – thorny challenges for healthcare. He is currently organizing a delegation from Children’s to attend a conference on quality in furniture manufacturing, and also attended a quality seminar in Japan several years ago. Some may wonder what successes in seemingly unrelated industries can teach healthcare leaders, but Kelly firmly believes in the value of gathering insights from a wide variety of sources in the interest of improving current processes at Seattle Children’s. Fundamentally, his work in quality improvement has taught him the value of implementing great feedback systems to collect and apply ideas from staff at all levels in an organization, and the importance of making small, but continuous improvements. Not only does this approach encourage an empowering “bottom-up” attitude to improvement, but also helps make broad organizational change achievable.

Kelly also reflects fondly on his efforts to recently earn the distinction of FACHE. His decision to earn this respected credential reflects his commitment to lifelong learning and professional excellence. Like clinicians, Kelly states that it is also incumbent on administrators to continually learn, hone important leadership skills, and stay abreast of changes in this evolving profession.

Written by Bronwen Raymer, University of Washington Masters in Health Administration first year student.


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WSHEF - UW MHA Spring Event April 27


Join us and a panel of healthcare executives from the Puget Sound as we discuss healthcare policy in 2015


Healthcare Today: A Focus on Policy in Washington State

Key Note Speaker:  Cassie Sauer, Senior VP, Advocacy & Government Affairs at WSHA

Presented by WSHEF & UW MHA

When:  Monday, April 27th, 5:00 PM - 8:00 PM

Where:  University of Washington Club, 4020 E Stevens Way, Seattle, WA

Panel includes: Cassie Sauer, Steve Saxe and Dr. Kathryn Beattie

Moderator: Andrea Zavos Turner

Eligible ACHE members can receive up to 1.5 Face to Face Education Hours

Details:  Join healthcare executives from around Washington State for a panel discussion on current policy topics including:


        *       Telemedicine


        *       Mental Health


        *       Scope of Practice


        *       Medical Training


        *       Health Care Funding


Purchase Tickets at: eventbrite


        *          Non-ACHE and ACHE Members: $50

        *          Students: $10



Future of Healthcare in Washington

Date:  June 17, 2015 8:30 am to 4:00 pm

Location:  Harry Blencoe Auditorium, Renton Technical College  3000 NE 4th Street Renton WA  98056


Description:  The Future of Healthcare in Washington is an assembly of healthcare thought and action leaders together for a day of executive briefing, connection and inspiration.  Jointly sponsored by WSHEF, WA/AK Healthcare Financial Management Association, Washington Healthcare Information and Management Systems Society and others, the topics include:


    • Payment reform
    • Rural health
    • Security/privacy
    • Status of ICD-10
    • Behavioral and mental health
    • Medical Research

For more information see the registration page at  http://wa.himsschapter.org/%5CEvents%5CEvent.aspx?ItemNumber=41001&navItemNumber=0