Spring 2015
In This Issue
President's Message
Your Career & Development - JOB BANKS
Thinking about graduate school to advance your career?
ACHE: Become Board Certified in Healthcare Management
UW Executive MHA and Medical Management Programs
2014-2015 Officers and Board Members
Get Involved! WSHEF Board and Committees
WSHEF Vision & Values
ACHE Tuition Waiver Assistance Program
DELIVERY of WSHEF Newsletter (Disclaimer)
Fellow Spotlight: Kelly Malone, MHA, FACHE
Message from Your ACHE Regent
Eliminate These Poor Listening Habits
Five Methods to Engage a New Employee
Newsletter Tools
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Chapter Officers
Karin Larson-Pollock, MD, MBA, FACHE



Immediate Past President
Andrea Zavos Turner, MHS, FACHE

Lori Nomura, JD

Jim Cannon, MHA, FACHE

Eliminate These Poor Listening Habits
To be successful in the workplace, it is imperative to be a strong listener. Listening enables leaders to not only take in information objectively before analyzing the information and using it to make decisions, but also to show respect to the person speaking. If the below habits sound familiar, work to eliminate them.


Drifting off as another person is speaking can lead to embarrassing moments of continually asking, “What did you say?” Stay engaged during the conversation, and ask relevant questions as the speaker delves into the topic at hand.


When assessing a speaker’s appearance, clothing or habits, it’s difficult to hear the message he or she is trying to convey. Focus on maintaining good eye contact to trigger your ability to concentrate. The other person’s appearance is always less important than his or her message, and it is important to be respectful to the speaker.


Considering your rebuttal to a specific point and forming an article in your head prevents you from focusing on the speaker’s presentation as a whole. This practice will only hurt you in the long run. You’ll miss important points of the conversation and will only be able to speak to one aspect of what was said instead of the presentation as a whole. Take notes during the presentation and form your opinion as you go. Once the speaker is done, take a moment to compose yourself and use your notes to craft your own speech.


This involves giving the appearance of being an engaged listener by nodding and agreeing with whatever you hear without actively engaging in what is being said. A strong listener pays attention and challenges the speaker when necessary. Focus on the presentation and actively listen, instead of pretending.
—Adapted from Communication Solutions December 2014 newsletter,
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WSHEF - UW MHA Spring Event April 27


Join us and a panel of healthcare executives from the Puget Sound as we discuss healthcare policy in 2015


Healthcare Today: A Focus on Policy in Washington State

Key Note Speaker:  Cassie Sauer, Senior VP, Advocacy & Government Affairs at WSHA

Presented by WSHEF & UW MHA

When:  Monday, April 27th, 5:00 PM - 8:00 PM

Where:  University of Washington Club, 4020 E Stevens Way, Seattle, WA

Panel includes: Cassie Sauer, Steve Saxe and Dr. Kathryn Beattie

Moderator: Andrea Zavos Turner

Eligible ACHE members can receive up to 1.5 Face to Face Education Hours

Details:  Join healthcare executives from around Washington State for a panel discussion on current policy topics including:


        *       Telemedicine


        *       Mental Health


        *       Scope of Practice


        *       Medical Training


        *       Health Care Funding


Purchase Tickets at: eventbrite


        *          Non-ACHE and ACHE Members: $50

        *          Students: $10



Future of Healthcare in Washington

Date:  June 17, 2015 8:30 am to 4:00 pm

Location:  Harry Blencoe Auditorium, Renton Technical College  3000 NE 4th Street Renton WA  98056


Description:  The Future of Healthcare in Washington is an assembly of healthcare thought and action leaders together for a day of executive briefing, connection and inspiration.  Jointly sponsored by WSHEF, WA/AK Healthcare Financial Management Association, Washington Healthcare Information and Management Systems Society and others, the topics include:


    • Payment reform
    • Rural health
    • Security/privacy
    • Status of ICD-10
    • Behavioral and mental health
    • Medical Research

For more information see the registration page at  http://wa.himsschapter.org/%5CEvents%5CEvent.aspx?ItemNumber=41001&navItemNumber=0