Vikki Noyes, Chief Operating Officer at Confluence Health, started her career in healthcare at age 17 as an x-ray transporter at Banner Health. After earning her Bachelor’s in Radiology from Northern Arizona University, she worked through the cardiac catheterization lab, to CT, angiography, and then MRI. In addition to being a clinical tech, Vikki got involved with marketing MRI (a new invention at the time!!) and her path to management began. Her excellent work got her promoted to supervisor of MRI, followed by a huge jump to Director of Radiology.
Vikki remembers “a painful learning curve” to figure out this new position, wade through the politics of the work environment, and learn all of the regulatory information that was necessary for Radiology. It was in this position that she determined that mentoring and development needed to be top priorities. The lack of a succession plan and transparency had catapulted her into a position that was unnecessarily difficult to navigate. Despite the difficult transition, she continued to shine and was given more and more departments to direct.
At the time, Banner Health required two things of their administrators: to have a Master’s degree and to become an ACHE Fellow. So Vikki went for it, obtaining her MBA and working through the credentialing process for FACHE. This allowed her to become the Associate Administrator, where she was in charge of all non-nursing staff at the hospital.
Here’s where things get interesting! At an ACHE conference, Vikki connected with a CEO who was recruiting, and through that connection Vikki became the Vice President of Operations at Scottsdale Health. Vikki says a significant advantage of being a member of ACHE is the networking opportunities that it provides, as well as their distribution of timely, valuable information about healthcare and its future.