Washington State Healthcare Executives Forum

Spring 2015

President's Message

by Andrea Turner, FACHE


ACHE Colleagues-

Spring is in the air and I hope you have made time for some outdoor activity. I just returned from 2015 Congress and it was a great opportunity to meet with leaders from around the world and catch up with old friends.The Congress mobile app was easy to use and you could view/download all presentations. We hope to see you next year or at the Seattle Cluster July 13-16. If finances have held you back from attending note ACHE has tuition waivers available. It is an easy process to apply and you can’t win if you are not in!


Your WSHEF Board has been working hard to bring more events to you and we hope to see you April 27 for our Healthcare Reform program at the University of Washington. Face to Face credits are available. Also, mark your calendar for the Healthcare Futures Conference June 17 at Renton Technical College. We will be expanding our Meet & Mingle program in 2015- these events are fun to attend and easy to host. If you are interested in hosting in your area, please let us know!

This is my last President’s Message as I hand over our chapter to Dr. Karin Larson-Pollock. It has been an honor serving you this past year and I look forward to continuing my work with the Board as Past President. Each of our Board members, committee members, and student representatives are a pleasure to work with and I say thank you for all their support and leadership.

I look forward to meeting you at an upcoming event.

Serving to Heal, Honored to Serve.

Andrea Turner




Your Career & Development - JOB BANKS

If you are a member of ACHE you have access to a robust, national job bank. It can be found at:

ACHE Job Bank

We are pleased to provide a link to the WA Healthcare News Job Bank. This is an excellent source of information about positions in our local geographic area. The available position list has also been extended recently to contain some positions in other parts of the country. 

WA Healthcare News Job Bank


Thinking about graduate school to advance your career?

If it is time to futher your education and earn a master's degree in health policy and administration, WSU offers an exciting program designed around a working proressional's schedule. 


The Master of Health Policy and Administration (MHPA) degree is a vigorous, CAHME accredited, and personalized program that prepares future leaders in the dynamic and growing field of healthcare management. WSU HPA students enjoy small class sizes (12-20 students), which facilitate opportunities for strong and lasting relationships with both peers and professors. Students are required to participate in individual and group based projects and be actively engaged in class discussions. Additionally, students are provided valuable professional connections by networking with local healthcare professionals through site visits, guest lectures, student body events, and alumni events. 

A hallmark of the MHPA program is the completion of an internship. The required internship allows the student to gain leadership experience in the health care environment, explore the field, develop professional contacts, and contribute to career planning. The Department of Health Policy & Administration will help the student find an internship that meets your needs, or the student may arrange their own internship.  

Graduates of the program work in a wide range of career fields including hospital management, public health, managed care, group practice management, and financial management. Since 2013, 90% of WSU MHPA graduates secured employment within 3 months of graduation!

The program is ideal for working health care professionals who want to enhance their management skills or advance to management positions. To attract and accommodate our working professional students, our classes are offered from 4:00 p.m. to 6:30 p.m., four days a week. Additionally, the program accommodates both full-time and part-time students. 

WSU Spokane’s Department of Health Policy and Administration is a proud member of the Western Interstate Commission for Higher Education (WICHE) which provides waivers for out-of-state tuition in 16 states. For more information regarding WICHE, please visit www.wiche.edu.

To learn more about the MHPA program, visit: http://spokane.wsu.edu/admissions/HPA/ or contact the Academic Coordinator, Robin Durfee, at robin.durfee@wsu.edu or 509.358.7987.

ACHE: Become Board Certified in Healthcare Management

Ready to Advance to Fellow?

Why Board Certification - You want to go to board certified physicians for your care, so why not go to an organization with board certified healthcare executives. Earning the distinction of board certification as a Fellow of the American College of Healthcare Executives demonstrates your competence, dedication and commitment to lifelong learning. Visit ache.org/FACHE to learn more about Fellow requirements and apply online.

Advancement Information Session - Do you want to learn more about the value of board certification and the steps to completion? Then come to the Advancement Information Session sponsored by the Washington State Healthcare Executives Forum. There are two ways to participate. In-person or at your desk through a webinar. These sessions will be held twice annually. Our last session was on December 9, 2014. For more information about future information sessions you can contact Steve Saxe at smsaxe@comcast.net.

Exam Fee Waiver - Ready to sign up for the exam? Submit your completed Fellow application along with the $250 application fee by June 30 and the $200 fee to take the Board of Governors Examination in Healthcare Management will be waived pending approval of your application. All follow-up materials (such as references) must be submitted by August 31 for the waiver to be valid.

Study Group - So you have decided to take the exam and have started to prepare. ACHE has helpful resources online and provides a preparation course. But how about joining a study group of fellow WSHEF members to help the preparation and motivation. Jacqui Sinatra will be coordinating a study group of other members working to prepare for the exam. You may contact Jacqui directly at jsinatra@highlinemedical.org or 206-988-5755.  



UW Executive MHA and Medical Management Programs

UW Executive MHA and Medical Management Programs

For your professional development!

The University of Washington's Graduate Programs in Health Services Administration offers healthcare professionals two options for increasing their management and leadership skills: the Executive Master of Health Administration Program (MHA), and the Certificate Program in Medical Management (CPMM).

Both programs are designed for those who want to meet the need for skilled leaders in the ever-changing healthcare delivery system. Physicians, nurses, other experienced clinical practitioners, and health service managers enter these programs to become more effective leaders and meet the increasingly challenging expectations of the patients and families, stakeholders, and communities they serve.

The Executive MHA Program has a 24-month format that combines three-day intensive on-site meetings with teleconferencing, independent assignments and team projects. Applications for admission have an annual deadline of April 30. For details, visit: http://www.uwexecutivemha.org.  

For details on the Medical Management Program, visit: http://www.pce.uw.edu/certificates/medical-management.html

To ask questions about either program, contact Maggie Helsel, the program coordinator, at mhap@u.washington.edu or 206-616-2947.


2014-2015 Officers and Board Members

WSHEF Officers:

  • Karin Larson-Pollock, MD, FACHE, President
  • Andrea Zavos Turner, MHS, FACHE, immediate Past President
  • Lori Nomura, JD, Secretary
  • Jim Cannon, MHA, FACHE, Treasurer

 WSHEF Board Members:

  • Scott Bond
  • Bill Reid, FACHE
  • Sandra Slater-Duncan, FACHE
  • Carol N. Velasquez, FACHE
  • Gregg Davidson, FACHE
  • Steven Saxe, FACHE
  • Jacqui Sinatra
  • Joel Flugstad

 ACHE Regent (District 5)

  • Steve Zieniewicz, FACHE

MILITARY Representative

  • Jonathan Evans 

         Term ongoing 


      University of Washington

  • Chelsea Steinborn, MHA Candidate

         Term ends April 2015 

      Washington State University

  • Nick Malos, MHPA Candidate

         Term ends April 2015 

Get Involved! WSHEF Board and Committees

Get Involved!

WSHEF needs your help and expertise!

We want you to get the most out of being a member of our organization.  How can you get involved?

Attend educational sessions and bring a colleague; promote ACHE and WSHEF membership in your organization.

Provide a venue for an event.

Volunteer and join a committee; suggest programming ideas.

Together we can develop relationships with other healthcare professionals, enhance our educational offerings, and address critical healthcare issues on local, state, and national levels.


WSHEF Committees and Chairs:

Program Committee: Jacqui Sinatra, Chair

Communications Committee: Lori Nomura, Chair

Membership and Advancement Committee: Steve Saxe and Joel Flugstad, Co-Chairs

Diversity Committee: Gregg Davidson and Daniel Montanez, Co-Chairs

For more information on WSHEF committees and contact information, see the WSHEF Website


Effective January 1, 2008, all ACHE members located within the chapter's assigned geographic territory are automatically members of the chapter as a benefit of being an ACHE member. Only ACHE members are eligible to hold membership in the chapter.
If you are not a current ACHE member, we encourage you to join by visiting the ACHE website. Nonmembers are welcome to attend chapter events. If you would like to be added to the chapter's nonmember mailing list to be notified of future programs and events, please send an email to info@wshef.ache.org.


WSHEF Vision & Values

To be the premier professional society connecting leaders in Washington State to learn, share, and transform health care.


To advance Washington state ACHE members' healthcare professional excellence through interaction and communication and fostering professional development.

As members of our Chapter, we are committed to:

We advocate and emulate high ethical conduct in all we do.

Lifelong Learning
We recognize lifelong learning is essential to our ability to innovate and continually improve ourselves, our organizations and our profession.

We lead through example and mentoring, and recognize caring must be a
cornerstone of our professional interactions.

We advocate inclusion and embrace the differences of those with whom we work
and the communities we serve.

We recognize service to our communities is an integral part of who we are as
healthcare professionals.

We take initiative to build partnerships in advancing professional
development within and outside of our healthcare community.


Our Goals
Service Excellence                                                                                                                    



ACHE Tuition Waiver Assistance Program

Apply for a Tuition Waiver

To reduce the barriers to ACHE educational programming for ACHE members experiencing economic hardship, ACHE has established the Tuition Waiver Assistance Program.

ACHE makes available a limited number of tuition waivers to ACHE Members and Fellows whose organizations lack the resources to fund their tuition for education programs. Members and Fellows in career transition are also encouraged to apply. Tuition waivers are based on financial need and are available for the following ACHE education programs:

  • Congress on Healthcare Leadership
  • Cluster Seminars
  • Self-Study Programs
  • Online Education Programs
  • Online Tutorial (Board of Governors Exam preparation)
  • ACHE Board of Governors Exam Review Course

All requests are due no less than eight weeks before the program date, except for ACHE self-study courses; see quarterly application deadlines on the FAQ page of the tuition waiver application. Incomplete applications and applications received after the deadline will not be considered. Recipients will be notified of the waiver review panel's decision not less than six weeks before the program date. For ACHE self-study courses, applicants will be notified three weeks after the quarterly application deadline.

If you have questions about the program, please contact Teri Somrak, associate director, Division of Professional Development, at (312) 424-9354 or tsomrak@ache.org. For more information, visit ache.org/TuitionWaiver.

DELIVERY of WSHEF Newsletter (Disclaimer)


To ensure delivery of your chapter newsletter, please add info@wshef.ache.org to your email address book or Safe Sender List. If you are still having problems receiving our communications, see our white-listing page for more details:



Fellow Spotlight: Kelly Malone, MHA, FACHE

Kelly Malone is a recent American College of Healthcare Executives (ACHE) Fellow and the Director of the Perioperative Surgery Service Line at the Seattle Children’s Hospital. Kelly graduated from the University of Washington’s Master of Health Administration program in 1985 and has since led a varied and interesting career path from his time since graduation to reaching his current position.

After graduation, Kelly began his career in healthcare management consulting. It was an exciting time of change in the industry, he recalls, and his experiences included working on Diagnosis-related group (DRG) codes as well as work with state governments. However, Kelly soon realized that he wanted more patient contact in his work, and he began focusing his career on ambulatory care as a result. His past experiences included working in organizations large and small – from an ophthalmology office where the small staff size meant he performed many roles – to regionally recognized organizations like Group Health Cooperative and Swedish Medical Center.

Kelly’s attention to quality of care and the patient experience continues to inform his current work at Seattle Children’s. In an effort to improve care, Kelly has even explored how other industries approach issues in quality, efficiency and cost – thorny challenges for healthcare. He is currently organizing a delegation from Children’s to attend a conference on quality in furniture manufacturing, and also attended a quality seminar in Japan several years ago. Some may wonder what successes in seemingly unrelated industries can teach healthcare leaders, but Kelly firmly believes in the value of gathering insights from a wide variety of sources in the interest of improving current processes at Seattle Children’s. Fundamentally, his work in quality improvement has taught him the value of implementing great feedback systems to collect and apply ideas from staff at all levels in an organization, and the importance of making small, but continuous improvements. Not only does this approach encourage an empowering “bottom-up” attitude to improvement, but also helps make broad organizational change achievable.

Kelly also reflects fondly on his efforts to recently earn the distinction of FACHE. His decision to earn this respected credential reflects his commitment to lifelong learning and professional excellence. Like clinicians, Kelly states that it is also incumbent on administrators to continually learn, hone important leadership skills, and stay abreast of changes in this evolving profession.

Written by Bronwen Raymer, University of Washington Masters in Health Administration first year student.


Message from Your ACHE Regent

Recent Events

The Washington State Healthcare Executives Forum (WSHEF) had their Board Retreat on January 19, 2015. The Board Retreat provides the forum for strategic and event planning for the upcoming calendar year. Thank you to our Board President Andrea Z. Turner, FACHE, and all our Board Members for a very successful day!

This year’s Congress ….

The American College of Healthcare Executives (ACHE) Congress on Healthcare Leadership was recently held March 16 – 19, 2015 at the Hilton Chicago in Chicago, Illinois. ACHE's Congress on Healthcare Leadership brings you the best in professional development, opportunities to network with and learn from peers, and the latest information to enhance your career and address your organization's challenges in innovative ways.

There is an ACHE Tuition Waiver Assistance Program. To reduce the economic barriers to ACHE educational programming for ACHE members experiencing economic hardship, ACHE has established the Tuition Waiver Assistance Program. ACHE makes available a limited number of tuition waivers to ACHE Members and Fellows whose organizations lack the resources to fund their tuition for education programs. Members and Fellows in career transition are also encouraged to apply early. Please check http://www.ache.org for the information and materials for the Tuition Waiver Assistance Program. 

I enjoyed seeing many of you at Congress this year!

ACHE Membership Growth in Washington

Since my last Regent’s Report the ACHE membership activity in Washington State has been: admission of new members: 24 and recertification of Fellow status: 9. Your ongoing outreach and support to build ACHE membership is critical to our continued success. 

Network Visits

Program visit February 12, 2015, Bellevue, Master in Health Informatics and Health Information Distance Learning

Higher Education Network (HEN) Visit – for the University of Washington undergraduate program in Tacoma, WA took place on February 25, 2015.

Later in the Year - Upcoming Events to Mark Your Calendar

Our Washington State Hospital Association (WSHA) annual meeting is on October 7 & 8, 2015 with our ACHE Breakfast on Thursday morning, October 8, 2015.

There are many opportunities to be involved as a healthcare leader to improve the health of the communities we serve and to advance the profession of healthcare executives. 

Please visit our Chapter’s website at http://wshef.ache.org/ for more information. I look forward to your active participation in our local WSHEF Chapter.

I am available to assist you in participating in the benefits of the ACHE and networking with you as a fellow colleague in healthcare.

Best wishes in 2015!

Stephen Zieniewicz, FACHE
ACHE Washington Regent
District 5

Executive Director
University of Washington Medical Center

Eliminate These Poor Listening Habits

To be successful in the workplace, it is imperative to be a strong listener. Listening enables leaders to not only take in information objectively before analyzing the information and using it to make decisions, but also to show respect to the person speaking. If the below habits sound familiar, work to eliminate them.


Drifting off as another person is speaking can lead to embarrassing moments of continually asking, “What did you say?” Stay engaged during the conversation, and ask relevant questions as the speaker delves into the topic at hand.


When assessing a speaker’s appearance, clothing or habits, it’s difficult to hear the message he or she is trying to convey. Focus on maintaining good eye contact to trigger your ability to concentrate. The other person’s appearance is always less important than his or her message, and it is important to be respectful to the speaker.


Considering your rebuttal to a specific point and forming an article in your head prevents you from focusing on the speaker’s presentation as a whole. This practice will only hurt you in the long run. You’ll miss important points of the conversation and will only be able to speak to one aspect of what was said instead of the presentation as a whole. Take notes during the presentation and form your opinion as you go. Once the speaker is done, take a moment to compose yourself and use your notes to craft your own speech.


This involves giving the appearance of being an engaged listener by nodding and agreeing with whatever you hear without actively engaging in what is being said. A strong listener pays attention and challenges the speaker when necessary. Focus on the presentation and actively listen, instead of pretending.
—Adapted from Communication Solutions December 2014 newsletter,

Five Methods to Engage a New Employee

According to PwC Saratoga’s Human Capital Effectives Report 2013/14, 22 percent of new employees leave within their first year. Successfully engaging a new hire increases retention rates and can go a long way to increasing employee engagement. Below are five ways to successfully welcome a new hire.

Show Your Appreciation for New Hires

Changing jobs and starting fresh can be intimidating, especially if there is a probation period involved. New employees are searching for assurance that employers recognize their talent and are excited to have them on board. Let new hires know you are interested in seeing how they can shape the future of the company. Everyone needs to feel valued, even in some small way.

Connect the Dots

A key contributor to job satisfaction is the feeling employees have of being part of something bigger. Work to make the connection between your employees’ skills and the goals of the organization. A new employee orientation—either formal or informal—is a way to relate the company’s mission, vision and goals to the skills and experiences of the new hire.

Dole Out Relevant Projects Immediately

Assigning a new hire a project that plays to their strengths and builds their competencies directly upon their start date allows employees to quickly integrate within the organization. Helping them to achieve instant success will also increase their credibility with clients and colleagues.

Create a New Employee Ambassador Position
Having HR or a hiring manager appoint someone within the company to show the ropes to a new hire can be incredibly successful. However, it is important this person has both the time and inclination to take on such a project. Pick a corporate cheerleader who will help to make the new employee feel at home.

Appoint a Mentor

A mentor can reduce the stress of a new employee caused by performing new skills and duties and having a new manager, colleagues and customers. A strong mentor can help a new employee integrate into a company as quickly as possible so they can begin focusing on their work and results.

Helping employees feel valued, competent and part of something important is incredibly helpful to making them feel they have made a smart career move. The quicker they begin to integrate and feel happy with their decision, the faster they feel engaged, confident and able to contribute to the organization.

—Adapted from an article by Jen Lawrence in the December 2014 issue of the Communication Briefings newsletter, www.communicationbriefings.com