Washington State Healthcare Executives Forum

Fall 2019

President's Message

As we welcome in Fall, the WSHEF Board of Directors is enthusiastic to bring members a variety of programs in the coming months including a new event in Spokane at Sacred Heart Medical Center and Children’s Hospital. We hope to see you at one or more of these programs: 


·        WSHEF Annual Breakfast Meeting in conjunction with the WSHA Annual Meeting

1.5 ACHE Face to Face Education Credits

October 9 from 7 to 8:30 am

Hyatt Regency Lake Washington at Seattle’s Southport

Panel Discussion:  Service Line Development

To register see WSHEF event page


·        Communication and Resolutions Program: Achieving the Benefits and Avoiding the Pitfalls

1.5 ACHE Face to Face Education Credits (pending)

November 4 from 5:30 to 7 pm

Sacred Heart Medical Center and Children’s Hospital

Panel Discussion: Communication and Resolutions Program: Achieving the Benefits and Avoiding the Pitfalls

Panelists:         Thomas H. Gallagher, MD, Professor and Associate Chair, Department of Medicine; Professor, Department of Bioethics and Humanities, University of Washington UW Medicine Center for Scholarship in Patient Care Quality and Safety, Division of General Internal Medicine

Jeff Collins, MD, Chief Medical Executive, Providence Sacred Heart Medical Center and Children's Hospital, Spokane

Randal Moseley, MD, Medical Director of Quality, Confluence Health, Wenatchee

Registration link to be available soon


WSHEF Board and Office elections are taking place currently as we seek to fill three board seats and elect a new President-Elect. Please look for the ballot distributed by email and remember to vote by October 4th at noon. 


I’d also like to welcome our newest WSHEF sponsor, Illumina, a leading developer, manufacturer and marketer of life science tools and integrated systems for analysis of genetic variation and function.  Thank you, Illumina, for your support of WSHEF!   


Lori Nomura

WSHEF Early Careerist Spotlight



Christian Diaz, MHA

Practice Manager, Neurology & Psychiatry, Kadlec Regional Medical Center

Christian Diaz is married to his high school sweet heart (Macey), is a father to a couple of wonderful children Harper (5) and Rockwell “Rocky” (3). He is the practice manager for KNC Neurology and Physiatry. Christian has been with KNC since January of 2019. Prior to that, Christian worked for Medical Center Hospital (MCH) in Odessa Texas. While at MCH Christian managed their specialty clinics (endocrinology, pain, GI, ENT, skin disorder). Later he fulfilled the role of divisional director over urgent care and retail clinics. Christian received his undergraduate degree from BYU-Idaho and his MHA from Grand Canyon University. Christian and his wife are both originally from central Washington (Mattawa & Royal City). They enjoy anything that involves spending time with family, from being on the river, camping, smoking meats, or riding dirt bikes. Being close to family was a priority, which is why working for Kadlec became a reality for Christian. He are grateful to be part of the Kadlec family and a member of the community that he grew up near to. 




Amanda Cutsforth, MBA

Practice Manager, ENT, Foot & Ankle and Urology, Kadlec Regional Medical Center

Amanda Cutsforth is a Practice Manager with Kadlec Clinic who partners with physicians, caregivers, and administration in order to grow specialty practices to meet the needs of the community and support the operations of the organization.

After 12 years with Kadlec, Amanda has also gained experience in physician recruitment and as a lean facilitator.  She has participated in Lean Leader Training, 3P workshops for building projects, A3 Problem Solving, Change Acceleration Process for Leaders (CAPFL) and Work-Out for Leaders (WOFL) Training.

Since joining clinic leadership in 2015, Amanda has been added an additional clinic specialty each year.  She currently manages Kadlec Clinic Audiology; Ear, Nose and Throat; Foot and Ankle; and Urology which includes 13 providers.

Amanda earned an MBA and a Bachelor of Business Administration degree from Gonzaga University with concentrations in Human Resource Management and Operations and Supply Chain Management.  Her college experience also included a year studying abroad in Florence, Italy.



Maggie Johnson-Eng, MPA

Service Line Manager, GI Oncology, Seattle Cancer Care Alliance

Maggie has been working with the SCCA for nearly 10 years. She began her career at SCCA as a team coordinator scheduling patient appointments shortly after graduating from college. Over the last decade she has progressed through increasing levels of management and is now in the role of Service Line Manager for our Gastrointestinal Oncology program. Maggie completed her Masters in Public Administration approximately 1 year ago. She has been building a successful career at SCCA and would benefit from continuing to grow professionally with WSHEF. 


Message from Your ACHE Regent

Every year summer seems to fly by even faster and then we feel the holiday season is upon us. With kids heading back to school or off to college and football season kickoff right around the corner, now is the time to refocus on your professional advancement and fulfillment goals.

We hope to see you at our WSHEF Annual Breakfast on October 9 at a new location – the Hyatt Regency Lake Washington Southport in Renton. We have a great panel assembled for you where we will be discussing Service Line development and it is a great opportunity to network with colleagues from around the state (co-hosted with the WSHA Annual Meeting). Register at www.wsha.org.

I also want to encourage you to participate in our election process – you will receive a WSHEF/ACHE ballot via email to elect WSHEF Board Members as well as our new ACHE Regent who will take office at Congress in 2020. We also have a general election and I would encourage you to be an active participant in your city and county political process. King County had only a 35% voter participation rate for the August primary and we live in a vote by mail state!

I hope to see you at a future event and feel free to reach out to me at any time for information on WSHEF/ACHE or to assist you with your personal career goals.

Serving leaders who care,

Andrea Z. Turner, FACHE
Regent for Washington
Director, Overlake Medical Center & Clinics

Connect with me on LinkedIn or Twitter: @WAStateRegent


Welcome New Members, Fellows and Recertified Fellows

Welcome New Members!


Leah M. Allman,Tacoma

Andrea J. Chatburn, Spokane

LCDR Jennifer Francis, RN, Seattle

Laura Greenwell, Renton

Sarah Harris, Puyallup

Jason Madrano, DNP, RN, Spokane

Sarah Standley, Sammamish

Kyrk O. Taylor, Pullman



Erin Adelman, Seattle

Nwando Anyaoku, MD, MBA, MPH, Seattle

Daniel Bae, Poulsbo

Ryan E. Baldwin, Seattle 

Lynda Baxter, Renton

Sue Bergmann, Seattle 

Christina N. Cornwall, Puyallup   

Christian Diaz, Pasco  

Daniel T. Griffith, Woodinville 

Monica Keating, Redmond    

Riana Parker, Snoqualmie 

James P. Ritter, Snoqualmie 

Sarika Tiwari, Yakima        

Gaylon Willis, MPH, Tacoma        

Brett Yancey, Pasco          



David Bain, Aberdeen        

Laura Crooks, Yakima            

Benjamin Doornink, Colbert            

Denise Gideon, Vancouver       

Miguel A. Herrera, Vancouver       

Jason Lake, MD, Wenatchee      

Merritt Nelson, BS, Sammamish     

Jolene Seda, Yakima            

Nadeem Zafar, MD, Seattle           


Congrats to Recertifying Fellows!!


John Wagner, FACHE, Renton



Alan J. Fisher, FACHE, Omak 

Robert L. Hake, FACHE, Olympia 

Mary Ann Keogh Hoss, PhD, FACHE, Spokane         

Jaime Nephew, FACHE, Maple Valley   





Member Advancement Opportunities

Advancement Information Sessions

Advancement Information Session (AIS)
November 6, 2019 7:30am-8:30am
WSHEF has scheduled our next AIS webinar. This one-hour live webinar will share the value of the FACHE credential, the requirements to become credentialed and resources to prepare.
If you have any questions you can contact Parke Corbin @ pcorbin@uw.edu.


Why obtain your Fellow in the American College of Healthcare Executives (FACHE) Click here?
1.      The FACHE credential demonstrates professionalism, ethical decision making, competence, leadership skills and commitment to lifelong learning.
2.      The FACHE credential symbolizes a commitment to excellence; it is a rigorous credential based on multi-faceted criteria—including a valid and reliable examination.
3.      Board certification provides the personal satisfaction of achieving a goal and achieving professional recognition.
Interested in Advancing?
1.      Participate in an Advancement Information Session to learn more about the value of the credential, the requirements to advance, and the resources to make this next move in your professional development.
2.      Attend a local in-person review course to begin preparing for the Board of Governors exam. More information coming soon related to this course likely being offered by WSHEF in early 2020.
3.      Contact Parke Corbin @ pcorbin@uw.edu for more information.
Advancement Information Resources
The ACHE Credentialing website has a wealth of information to show the value of the credential and help you plan your path to attaining board certification as a healthcare executive.  Just go to www.ACHE.org/FACHE. If you cannot attend one of these sessions, ACHE has recorded webinars available on their website. In addition, resources to help you begin your journey are on the ACHE website.  And remember, the members of WSHEF are here to help.


WSHEF Advancement Committee Needs You!

WSHEF Advancement Committee – Volunteer Opportunities


WSHEF members are often looking for opportunities to assist with an event or activity. The Advancement Committee has some great opportunities for WSHEF members looking for a chance to become more involved and give back to our profession. Please consider one of the following opportunities:
Fellows Only Event – These events are tailored to members that have attained the Fellow certification in the American College of Healthcare Executives. Help or lead the selection of a sponsor, venue, speaker and other logistics to host another outstanding opportunity for ACHE Fellows to network and gain additional healthcare knowledge. In the past, proceeds of these events have gone to the Foundation for Healthcare Excellence.
Advancement Information Sessions – Are you a recent Fellow in the American College of Healthcare Executives? Are you interested in getting the next batch of members motivated to work toward their own Fellow credential to demonstrate excellence in healthcare management? Then consider volunteering to lead or assist with the development of Advancement Information Sessions every three to six months. Ideally these session or webinars will provide 1.5 hours of information on the steps for a member to take to move to the next level as a certified healthcare executive with the ACHE Fellow designation.
Board of Governors (BOG) Exam Study Group – Getting ready for the BOG exam to apply toward your Fellow credential with ACHE? Consider a study group to help motivate and guide your preparation. Study groups will follow the format of the ACHE preparation guides and have periodic online meetings as determined by the group. The groups share the initial preparation of the discussion using the ACHE recommended materials. As an added bonus, each member that successfully passes the BOG exam within a year of the end of the Study Group can submit the receipts for the ACHE study preparation books and receive a $240 refund.
Board of Governors Exam Study Group Facilitator – One member of the study group who is interested in running the study group can also apply to be a study group facilitator. If selected, the member will have the ACHE exam preparation webinar series and the preparation books covered by the chapter. The facilitator will help arrange the study group meetings and assignments. The group normally rotates taking lead on each topic to be covered at study group meeting. Virtual meetings will be encouraged to allow for remote BOG exam candidates to be able to participate.

Volunteer Opportunities

Asian Healthcare Leadership Forum is looking for you!

National ACHE News

National News Q3 2019

National News | Q3

FACHE® Recertification: It's Never Too Late to Begin Planning

Earning the distinction of board certification in healthcare management as an ACHE Fellow is a great career accomplishment. Whether you are one of the many members set to recertify this year or within the next three years, you can get a head start now to maintain this prestigious credential.

To ensure that all Fellows maintain the integrity of the ACHE credentialing program, Fellows are required to recertify every three years. To continue demonstrating your professionalism, ethical decision making, competence, leadership and commitment to lifelong learning, please be sure to recertify your FACHE credential by Dec. 31.

Visit My ACHE to check your recertification status, including the current number of continuing education credit hours you have earned so far.

Postgraduate Fellowships: Creating Future Leaders

Postgraduate fellowships contribute to the development of future leaders and provide tangible benefits to sponsoring organizations and the profession. The Directory of Postgraduate Administrative Fellowships gives sponsoring organizations the tools needed to develop a fellowship, including detailed resources on logistics, compensation and benefits, recruiting, onboarding and assessing candidates. Organizations that post opportunities in the directory increase their visibility for students seeking postgraduate administrative fellowships on a national level.

Whether you are an organization creating a fellowship, a student seeking a postgraduate administrative fellowship, or an organization ready to post or update a current listing, you'll find a variety of resources available at ache.org/PostGrad.


Community Forums Enhance Members’ Experience

ACHE members with affiliated interests can communicate, collaborate and advance.through participation in one of four community groups. These groups include the Asian Healthcare Leaders Forum, the LGBT Forum, the Healthcare Consultants Forum and the Physician Executives Forum. Members can explore one forum or more for missions and benefits that align with their professional backgrounds and commitment to diversity and inclusion. Inform members in your area of these communities, and encourage them to join the ones that best meet their professional needs and goals.

Join for an annual fee of $100 each, in addition to your ACHE membership dues. All benefits are accessible online and include a quarterly newsletter, an exclusive LinkedIn Group and special designation in ACHE’s online Member Directory.

Healthcare Consultants Forum Member Directory: Connecting Executives to Consultants

The Healthcare Consultants Forum Member Directory offers a robust search functionality to help you identify a consultant who meets your needs. And if you are a consultant looking to gain visibility with decision makers, consider joining the Healthcare Consultants Forum. The forum also offers resources tailored to a healthcare consultant’s specific career development needs.

Local Prep Course Offered for the BOG Exam

A new chapter-led review course is available to help ACHE Members prepare for the Board of Governors Examination. The course, titled "BOG Exam Prep: Brought to You by ACHE and Your Local Chapter," includes a thorough content review of the 10 knowledge areas addressed in the Exam, practice test questions and test-taking strategies. Participants may earn up to 12 hours of ACHE Face-to-Face Education credit when they complete the course. Members can contact their local chapter regarding an offering of the course in their area.

The course is also available as an ACHE Choice program. Contact Katherine M. Stack, FACHE, manager, program development, Department of Professional Development, at (312) 424-9304 or kstack@ache.org for more information.

ACHE Joins a Partnership Focused on Improving Diagnostic Quality and Safety

Did you know that inaccurate or delayed diagnoses are responsible for roughly 80,000 deaths per year in the U.S.? ACHE recognizes the importance of supporting improvements in diagnostic quality and safety in medicine, which is why we have joined the Coalition to Improve Diagnosis. The coalition is a collaboration of more than 50 leading healthcare organizations convened and led by the Society to Improve Diagnosis in Medicine.

For more information about the Coalition to Improve Diagnosis, visit improvediagnosis.org/cid/. For more information about ACHE’s leading for safety efforts, visit ache.org/Safety.

Planning for the Continuation of Your Career

Whether you’re starting a new position or planning for retirement, building a comprehensive approach is critical to achieving your goals. To help you drive long-term success in a new role, ACHE’s Onboarding Resources is a great place to begin. If you are nearing the end of your career, our Encore Career Resources will help you make sound intellectual, psychological and financial considerations. No matter where you are in your career, we remain devoted to your success. For more on these and additional tools, visit ache.org/CareerResources.


ACHE: Become Board Certified in Healthcare Management

Ready to Advance to Fellow?

Why Board Certification - You want to go to board certified physicians for your care, so why not go to an organization with board certified healthcare executives. Earning the distinction of board certification as a Fellow of the American College of Healthcare Executives demonstrates your competence, dedication and commitment to lifelong learning. To learn more, visit ache.org and then go to the credentialing page. 

Advancement Information Session - Do you want to learn more about the value of board certification and the steps to completion? Then come to the Advancement Information Session sponsored by the Washington State Healthcare Executives Forum. There are two ways to participate. In-person or at your desk through a webinar. These sessions will be held twice annually. For more information about future information sessions you can contact Steve Saxe at smsaxe@comcast.net.




ACHE Tuition Waiver Assistance Program

To reduce the barriers to ACHE educational programming for ACHE members experiencing economic hardship, ACHE has established the Tuition Waiver Assistance Program.

ACHE makes available a limited number of tuition waivers to ACHE Members and Fellows whose organizations lack the resources to fund their tuition for education programs. Members and Fellows in career transition are also encouraged to apply. Tuition waivers are based on financial need and are available for the following ACHE education programs:

  • Congress on Healthcare Leadership
  • Cluster Seminars
  • Self-Study Programs
  • Online Education Programs
  • Online Tutorial (Board of Governors Exam preparation)
  • ACHE Board of Governors Exam Review Course

All requests are due no less than eight weeks before the program date, except for ACHE self-study courses; see quarterly application deadlines on the FAQ page of the tuition waiver application. Incomplete applications and applications received after the deadline will not be considered. Recipients will be notified of the waiver review panel's decision not less than six weeks before the program date. For ACHE self-study courses, applicants will be notified three weeks after the quarterly application deadline.

If you have questions about the program, visit ache.org/TuitionWaiver.

Check out ACHE's New Redesigned Website!

ACHE launched a redesigned ache.org in December 2018. This new "digital front door" is an important milestone in delivering on our goal to educate, engage and inspire leaders to improve health.

Designed with our members and users in mind, the new site:

  • Provides timely and relevant content, resources and information

  • Ensures ease-of-use and a modern interface

  • Promotes growth and engagement

  • Tells the story of ACHE and its members

The new website is the first phase of a digital strategy that will continue to evolve, ultimately providing healthcare leaders, especially members, with value-added content, a personalized experience and a sense of community. While the site provides a fresh, new look and experience, the regular activities that members conduct on the site, such as paying membership dues, registering for a seminar or purchasing a book, will function as usual.

Washington Healthcare Programs and Career Development

UW Executive MHA and Medical Management Programs

The UW Executive MHA Program (EMHA) is a part-time master’s program that equips you with the business and management skills to advance into leadership roles and help your organizations deliver better patient care. Designed for mid-career professionals, the EMHA program allows you to continue working full-time while earning a Master of Health Administration (MHA) from one of the best programs in the nation. The healthcare industry needs leaders who thoroughly understand the unique and complex business of healthcare. Consider applying or forwarding to colleagues in your network.


> Learn more about the EMHA program

> Apply Now

WSU Spokane MHPA program

If it is time to futher your education and earn a master's degree in health policy and administration, WSU offers an exciting program designed around a working professional's schedule. 


The Master of Health Policy and Administration (MHPA) degree is a vigorous, CAHME accredited, and personalized program that prepares future leaders in the dynamic and growing field of healthcare management. WSU HPA students enjoy small class sizes (12-20 students), which facilitate opportunities for strong and lasting relationships with both peers and professors. Students are required to participate in individual and group based projects and be actively engaged in class discussions. Additionally, students are provided valuable professional connections by networking with local healthcare professionals through site visits, guest lectures, student body events, and alumni events. 

A hallmark of the MHPA program is the completion of an internship. The required internship allows the student to gain leadership experience in the health care environment, explore the field, develop professional contacts, and contribute to career planning. The Department of Health Policy & Administration will help the student find an internship that meets your needs, or the student may arrange their own internship.  

Graduates of the program work in a wide range of career fields including hospital management, public health, managed care, group practice management, and financial management. Since 2013, 90% of WSU MHPA graduates secured employment within 3 months of graduation!

The program is ideal for working health care professionals who want to enhance their management skills or advance to management positions. To attract and accommodate our working professional students, our classes are offered from 4:00 p.m. to 6:30 p.m., four days a week. Additionally, the program accommodates both full-time and part-time students. 

WSU Spokane’s Department of Health Policy and Administration is a proud member of the Western Interstate Commission for Higher Education (WICHE) which provides waivers for out-of-state tuition in 16 states. For more information regarding WICHE, please visit www.wiche.edu.

To learn more about the MHPA program, visit: http://spokane.wsu.edu/admissions/HPA/ or contact the Academic Coordinator, Robin Durfee, at robin.durfee@wsu.edu or 509.358.7987.

Your Career & Development - JOB BANKS

If you are a member of ACHE you have access to a robust, national job bank. It can be found at:

ACHE Job Bank

We are pleased to provide a link to the WA Healthcare News Job Bank. This is an excellent source of information about positions in our local geographic area. The available position list has also been extended recently to contain some positions in other parts of the country.

WA Healthcare News Job Bank



2019 Officers and Board Members

2019 WSHEF Officers:

  • Lori Nomura, JD, President
  • Brian Barry, President-Elect
  • Pam Rock, MSHA, FACHE, Immediate Past President
  • Sue Miller, PharmD, Secretary
  • Ryan Sundquist, MHA, Treasurer

 2019 WSHEF Board Members:

  • Rosalee Allen, PHR, FACHE
  • Park Corbin
  • Emily Yu, MHA
  • Aaron Hefel, MBA, MHA
  • Karin Larson-Pollock, MD, FACHE
  • Nick Malos, MHPA
  • Valerie Chrusciel,MBA, FACHE
  • John Joyce, MBA, FACHE

 ACHE Regent, WA (within District 5)

  • Andrea Turner, FACHE

MILITARY Representative

  • Serena Mukai, MHA
  • Nolan Brandt

         Term ongoing 


      University of Washington

  • Makenna Sewell
         University of Washington
  • Kelly Mohammed



Thank you to our Chapter Sponsors!



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WSHEF Vision & Values

To be the premier professional society connecting leaders in Washington State to learn, share, and transform health care.


To advance Washington state ACHE members' healthcare professional excellence through interaction and communication and fostering professional development.

As members of our Chapter, we are committed to:

We advocate and emulate high ethical conduct in all we do.

Lifelong Learning
We recognize lifelong learning is essential to our ability to innovate and continually improve ourselves, our organizations and our profession.

We lead through example and mentoring, and recognize caring must be a
cornerstone of our professional interactions.

We advocate inclusion and embrace the differences of those with whom we work
and the communities we serve.

We recognize service to our communities is an integral part of who we are as
healthcare professionals.

We take initiative to build partnerships in advancing professional
development within and outside of our healthcare community.


Our Goals
Service Excellence                                                                                                                    



DELIVERY of WSHEF Newsletter (Disclaimer)

To ensure delivery of your chapter newsletter, please add info@wshef.ache.org to your email address book or Safe Sender List. If you are still having problems receiving our communications, see our white-listing page for more details:


Get Involved!

Volunteer Opportunities

Looking for ways to connect with more healthcare leaders? Volunteer for a WSHEF committee!

As a volunteer organization committed to being the premier professional society connecting healthcare leaders in Washington State, WSHEF depends on volunteers to run its programs and provide service to its members. Opportunities abound for individuals looking to connect with other healthcare professionals, learn more about WSHEF programs and services or give back to the healthcare professional community. WSHEF has volunteer opportunities for the following committees:  

If you are passionate about continuing education and professional development, consider volunteering for WSHEF’s Programs Committee. Programs Committee participation can include annual committee membership, where you participate in setting the vision and long-term strategies for WSHEF sponsored events. Volunteering can also be event specific, allowing you to volunteer for the amount of time you are able to commit. Event specific volunteering is a great way to meet your local colleagues and support your local ACHE chapter. Time commitment for events is typically 3 months and totals less than 10 hours, serving in ways such as:

•  Event Planning (Location, Speaker, Topic, etc…)
•  Event Materials & Promotion
•  Day of Event Support (Check-in/Greeters, Setup, etc…)

If you’re interested in volunteering with the Programs Committee, please reach out to Programs Committee Co-Chairs at wshef.membership@achemail.net.

Beyond joining a committee, there are other ways to get involved. Write an article for the newsletter, attend an educational session and bring a colleague, provide a venue for an event or serve as a mentor for an MHA student. Just email one of the contacts above to get connected.  


Host a Meet N Mingle in Your Area

Get to know your colleagues!  Watch for Upcoming Meet-n-Mingle Events in your Neighborhood

•        Have you wondered if there are ways you can meet more of your local healthcare colleagues – that  mysterious thing called “networking”?
•        Are you looking to find a next role?  You looking for the right candidate?
•        Is there a problem you are tackling at work and wonder if others are working on a similar issue?  Or are you just looking for others who will understand what the heck you are talking about?
•        Know where all the local healthcare execs hang out after work?
The highly popular Meet-N-Mingle events are happening at different venues across our state. As future dates and locations are finalized, an invitation will be sent out.
Meet-n-Mingles are informal gatherings of area WSHEF members at a local restaurant or pub. There is typically a small fee to cover appetizers. While this is not a formal education program, someone will be there to share upcoming WSHEF and ACHE events and activities. 
So, rather than heading out into the usual rush-hour, head over to a local Meet-n-Mingle for a nosh and a drink and get to know your fellow executives. We want to put A U in COLLEGE! (hint: colleAgUe)
By the way, we are always looking for local hosts around the state and we will help you do all the planning. If you have an interest in holding a future Meet-N-Mingle in your area let the membership committee know at wshef.membership@achemail.net.

Thanks, and get networking people!


All ACHE members located within the chapter's assigned geographic territory are automatically members of the chapter as a benefit of being an ACHE member. Only ACHE members are eligible to hold membership in the chapter.
If you are not a current ACHE member, we encourage you to join by visiting the ACHE website. Nonmembers are welcome to attend chapter events. If you would like to be added to the chapter's nonmember mailing list to be notified of future programs and events, please send an email to info@wshef.ache.org.