NLRB Offers Online Answers to FAQs
The National Labor Relations Board (NLRB) has launched an online self-service, automated system to provide the public with immediate answers to many labor law questions.
Users can access the service from the home page of the NLRB’s Web site at www.nlrb.gov by clicking on the “Questions?” link. On the “Questions?” page, users can type a question in a search box or browse through a “tree structure” of all the questions and answers in a particular category. The new application interprets the user’s question and provides potential answers for the user to review. If the system cannot answer a question, it will notify the NLRB system administrator, and an answer will be provided by NLRB subject experts in the Division of Operations-Management, Office of the General Counsel. The system then learns by incorporating the new question and answer into its knowledge base, thereby improving its ability to answer questions in the future.
The system will serve as an adjunct to the NLRB’s information officers in 32 regional offices, who answer phone inquiries during normal business hours. The purpose of the online “knowledge base” is to make it easy and convenient for the public to get quick answers to frequently asked questions that do not require human interaction at any time of the day.
The NLRB is an independent federal agency authorized to administer the National Labor Relations Act, the primary law governing relations between unions and employers in the private sector. The statute guarantees the right of employees to organize and to bargain collectively with their employers or to refrain from all such activity. Many other labor and employment laws – such as the Fair Labor Standards Act, the Occupational Safety and Health Act, the Davis-Bacon Act, the Family and Medical Leave Act, and the Employee Retirement Income Security Act – are administered by the Department of Labor. For a gateway to many of the Department of Labor’s compliance assistance tools, click here.
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