APTA | Passenger Transport
August 16, 2010

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AROUND THE INDUSTRY

SunLine Introduces Self-Service Pass Vending Machine

The SunLine Transit Agency in Thousand Palms, CA, unveiled its newest piece of high-tech equipment—an automated ticket vending machine (TVM)—during a public event July 30 at the agency’s Division 2 facility in Indio, CA.

The new TVM is user-friendly and accessible to customers using wheelchairs and other mobility devices; it features large print, easy-to-read directions, as well as voice-activated audio and Braille, in compliance with the Americans with Disabilities Act. It allows passengers to purchase bus passes with cash, credit card, or debit card 24 hours a day, seven days a week, providing a variety of fare media: day pass, 31-day pass, 10-ride pass, and half-fare pass for seniors and persons with disabilities.

The Indio bus stop at Highway 111 and Flower functions as a high-volume transfer stop where four bus lines meet. SunLine selected this location for its accessibility and convenience to a large number of passengers; additionally, 24-hour video surveillance at this location provides an added safety feature for the agency’s customers.

“Although passes can be purchased on the bus as a result of the new fare box SunLine installed last year, the ability to purchase a pass before boarding the bus facilitates faster boarding and helps the bus operator stay on schedule,” said SunLine General Manager C. Mikel Oglesby.

 

Photo by Diann Chumney, SunLine Transit Agency
Indio City Councilman Glenn Miller, left, a member of the SunLine Transit Agency Board of Directors, and General Manager C. Mikel Oglesby demonstrate the new automated Ticket Vending Machine.

 

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