The Capital Metropolitan Transportation Authority (Capital Metro) in Austin, TX, has introduced a new tool for mobility training: the “mock bus,” a section from a real bus—including a working wheelchair lift—inside the agency’s downtown customer facility. Agency personnel will use the bus in the MetroAccess eligibility process for persons with disabilities and as part of Capital Metro’s transit training program.

The agency added the mock bus as part of an overhaul of MetroAccess, including creation of a new eligibility department and hiring of four new staff members. This fall, the paratransit service will transition to a new, more thorough eligibility process that will both safeguard public resources and provide a more personalized level of service for participants.

Currently, MetroAccess applicants submit an application signed by a medical professional to become enrolled in the program. The new process includes an in-person interview to discuss the applicant’s travel needs and a comprehensive in-person orientation to MetroAccess services.

“I am so proud of the MetroAccess team that has been working hard for many months to update and enhance a program that is depended upon by so many,” said Linda S. Watson, president/chief executive officer, Capital Metro. “By streamlining processes, getting the right tools and people in place, and maintaining high standards for quality and service, we will ensure that this incredible community resource is sustainable for the growing number of people eligible for it.”