APTA invites public transit agency board members and board support staff to register for the 2012 Transit Board Members Seminar & Board Support Employee Development Workshop, July 21-24 at the Sheraton Atlanta.

Tami C. Gaines, Sage Enterprises LLC, who worked with board support personnel at last year’s workshop, headlines a General Session on “Handling Difficult Conversations.” She will help participants learn their most effective approaches to conversation and help them work together to move all participants forward.

Other highlights of the board members’ program include reports from legislators and elected officials; a session about moving beyond Americans with Disabilities Act compliance to great customer service; and technical tours to two Metropolitan Atlanta Rapid Transit Authority facilities.

Gaines will also lead other sessions for board support employees on the topics “Developing the Skills of a Leader” and “Developing the Mind of a Leader.” MARTA General Manager/CEO Beverly A. Scott, Ph.D., will address the July 24 Board Support Luncheon.

More information on the seminar and workshop is available here or from Lynne Morsen.