Bus operator Bill Webb of Delaware Transit Corporation poses with APTA President & CEO Michael Melaniphy after winning the Customer Service Challenge. This year’s event featured three scenarios of customers boarding a bus, providing a range of challenges for the operator. They included people using the bus as their personal moving van, carrying boxes and chairs on board; a clown who acts unruly; and a father-to-be who catches the bus on his way to meet his wife at the hospital and insists that the driver speed up, run lights, and skip stops so he can get there faster. The competition judges operators on their professionalism, customer service skills, and problem-solving creativity.