This week, APTA President & CEO Michael Melaniphy announced a restructuring of APTA staff responsibilities to ensure that the association stays squarely focused on member priorities and provides the best service possible to APTA members. The reorganization aligns with the recently adopted Fiscal Year 2014 budget approved by APTA’s Finance Committee and the Executive Committee.

“APTA staff provide excellent service and value to our members,” said Melaniphy. “It is critical that we continue to evolve our organization and invest in our staff so that we provide world-class service to our members. As a guide for the restructuring, we looked to the recent member survey to be sure that we offer the right mix of services to stay relevant as we go forward.”

Pamela Boswell	Kathryn Waters	KellyAnne Gallagher	Greg Hull

The reorganization reduces the overall size of the APTA staff while leveraging both technology and the cross-functional utilization of staff resources to gain efficiencies. Administrative and back-office resources are being consolidated and redeployed to bring in new skill sets to adapt to changes in the workplace and the ways members interact with the association. The goal is to expand APTA’s website and technological capabilities, better coordinate member services, and ensure that the association is engaging with its members using the most up-to-date tools.

The major changes include a stronger focus on workforce development, which is key to the industry’s future as members’ needs in this area expand. Pamela Boswell, vice president of workforce development and educational services, and her team will fully devote their time to leadership and career development programs, strategic partnerships, and the American Public Transportation Foundation.

To ensure that APTA continues to provide highly valued conferences and workshops, the planning and logistics functions are being consolidated in the Member Services Department, led by Kathryn Waters, who is being promoted to executive vice president. KellyAnne Gallagher is being promoted to assistant vice president, member programs and services, and will oversee this area, along with the international program and other aspects of member services. Lynne Morsen is being promoted to director of program management and will be responsible for program planning for all conferences.

In addition, APTA’s technical services are also being brought together to ensure the utmost coordination and synergy in these critical areas. Greg Hull is being promoted to assistant vice president-public safety, operations & technical services, and will oversee safety, security, standards, transit operations, and technical services.

Further, recent staff promotions recognize outstanding efforts. They include Michael Hemsley to senior membership specialist, Hai Tran to web content administrator, and Erin ­Cartwright to communications and marketing specialist. Laticia King has also assumed new responsibilities in member communications.

“I believe that this new lean organization structure will serve APTA members well as we advance our association and the public transportation industry,” said Melaniphy.