November 7, 2014
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TO PLACE AN AD: E-mail or fax the requested date(s) of publication to: or FAX to (202) 496-4898. Mailing address is: Passenger Transport, 1666 K Street, NW, Washington, DC 20006. Ad copy is not accepted by phone. DEADLINE: Noon, Monday, one week prior to publication date. INFORMATION: Phone (202) 496-4877.

Enter APTA's Call Center Challenge

APTA invites call center personnel at member public transit systems to apply by Dec. 15 for the eighth annual Call Center Challenge, a national competition to determine the most skilled and imaginative customer service employees in the industry.

All applicants who meet the eligibility requirements will receive a time for a pre-election phone interview with a panel of APTA member judges, tentatively scheduled for Jan. 7 and 8.

Judges will then select seven finalists to compete in the national competition before a live audience during the 2015 APTA Marketing & Communications Workshop, Feb. 22-25 in West Palm Beach, FL.

Judges will present finalists with three randomly selected customer service scenarios; contestants will be assessed on their ability to respond well to each inquiry. The participant with the highest score, as determined by the APTA judging panel, will be named public transportation’s best telephone customer information agent.

All interested personnel must complete the online Call Center Challenge application, available here. For more information, contact Laticia King.
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