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Help for the Boss from BOSS
Frontline workforce recruitment and development are perennial challenges for many public transportation agencies, especially when it comes to bus operators. What does an effective selection process look like?
APTA’s popular Bus Operator Selection Survey (BOSS) program has some answers, and now there’s a new video to help employers better understand the program’s many features and benefits, which include a pre-employment screening survey, a structured interview process, and guidance to identify reliable, safe, and customer-oriented bus operators.
The 75-item survey can be administered in paper-and-pencil format or online; test results for the online version are available immediately.
The BOSS program was researched and developed with the firm of EB Jacobs, the U.S. Department of Labor, DOT, and APTA member public transit system chief executive officers and training directors.
More information about the BOSS program is available from Pam Boswell at pboswell@apta.com. The video can be found at www.apta.com/boss.
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