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CTA Promotes Customer Courtesy

The Chicago Transit Authority (CTA) is listening to customer feedback in creating an informational campaign designed to promote courtesy among riders and counteract their specific complaints, including passengers who block the doors, eat on board and leave litter behind, place personal items on the seat next to them and listen to music without using headphones.

“The overwhelming majority of CTA customers are considerate of their fellow passengers,” said Graham Garfield, general manager of customer information. “However, based on feedback we’ve received from passengers, we believe this public service campaign will help improve the transit experience by continuing the dialogue about courtesy among our customers. We hope it will encourage customers to think more about courteous behavior on CTA trains and buses.”

CTA staff developed the campaign in house, working from comments received on social media, calls and emails to its customer service representatives and observations from agency personnel.
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