 |
AROUND THE INDUSTRY |
|
|
| CLASSIFIEDS |
| » Chapel Hill Transit has openings for maintenance manager, transit, and operations manager, fixed route. [More] |
| » The Central Contra Costa Transit Authority seeks a manager of safety and training. [More] |
| » The Georgia Regional Transportation Authority and Gwinnett County Board of Commissioners are soliciting proposals for transit system operation and maintenance services. [More] |
| View more Classified Ads » |
| TO PLACE AN AD: E-mail the requested date(s) of publication to: ptads@apta.com. Mailing address is: Passenger Transport, 1666 K Street, NW, Washington, DC 20006.
Ad copy is not accepted by phone. DEADLINE: 3 p.m. EST, Friday, one week prior to publication date. INFORMATION: Phone (202) 496-4877. |
CTA Promotes Customer Courtesy
The Chicago Transit Authority (CTA) is listening to customer feedback in creating an informational campaign designed to promote courtesy among riders and counteract their specific complaints, including passengers who block the doors, eat on board and leave litter behind, place personal items on the seat next to them and listen to music without using headphones.
“The overwhelming majority of CTA customers are considerate of their fellow passengers,” said Graham Garfield, general manager of customer information. “However, based on feedback we’ve received from passengers, we believe this public service campaign will help improve the transit experience by continuing the dialogue about courtesy among our customers. We hope it will encourage customers to think more about courteous behavior on CTA trains and buses.”
CTA staff developed the campaign in house, working from comments received on social media, calls and emails to its customer service representatives and observations from agency personnel.
|
|
|
|
