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APTA NEWS |
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| CLASSIFIEDS |
| » The South Florida Regional Transportation Authority has an opening for an operations project manager, fleet maintenance. [More] |
| » The Port Authority of New York and New Jersey is looking for a supervising analyst, bus operations. [More] |
| » The New Orleans Regional Transit Authority requests proposals for an Automatic Vehicle Location/Computer Aided Dispatch system for the fixed-route bus and streetcar services. [More] |
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| TO PLACE AN AD: E-mail the requested date(s) of publication to: ptads@apta.com. Mailing address is: Passenger Transport, 1300 I Street NW, Suite 1200 East, Washington, DC 20005.
Ad copy is not accepted by phone. DEADLINE: 3 p.m. EST, Friday, one week prior to publication date. INFORMATION: Phone (202) 496-4877. |
Register for Call Center Challenge
APTA invites call center personnel at member public transportation agencies—employees who handle incoming calls related to customer service issues and/or trip planning—to compete in the ninth annual Call Center Challenge.
Applicants must complete the online application by Dec. 1 by visiting the APTA website and clicking on “Call Center Challenge.” They will be contacted (via contestant and supervisor email addresses submitted online) no later than Dec. 11. Please note that only one call center operator for a public transit system may participate in this process.All candidates who meet the eligibility requirements will receive a time for a pre-selection phone test where they will respond to various customer service scenarios, tentatively scheduled for Dec. 16-17.
During the phone test, contestants will be asked a series of general questions and will be required to resolve two common customer call center inquiries.
At the conclusion of the preliminary round, a panel of APTA member judges will select seven finalists for the final competition, which will be held March 1 in Phoenix during the 2016 APTA Marketing and Communications Workshop. Before a live audience, the finalists will be presented with three randomly selected customer service scenarios and will be judged on their ability to handle each inquiry. The contestant with the highest score, as determined by a panel of APTA member judges, will be named public transportation’s best telephone customer information agent.
For more information, contact Stephen Kendrick.
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