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Keolis Graduates Largest Class of MBTA Assistant Conductors

Keolis Commuter Services recently graduated a class of 27 assistant conductors from its Somerville, MA, training facility for the Massachusetts Bay Transportation Authority (MBTA), constituting the largest class in the ­history of MBTA’s commuter rail service.

Beginning their training in November 2017, the student conductors received classroom instruction and took exams in subjects including customer service, visited railroad facilities and spent time on board trains.

“Our conductors are the face of our service, which is why we provide them with all the training and tools necessary,” said David Scorey, Keolis CEO and general manager.

“A cross-functional team helped make this possible,” said Tory ­Mazzola, Keolis director, public affairs. “It’s important to our passengers that our assistant conductors and other frontline employees have the proper training both for safety excellence and customer service. Our teams designed this program specifically to achieve that for such a large group.”
Keolis’ assistant conductor class for MBTA, pictured with South Side Operations Director Bobby Huggan, Transportation Trainer Denise Langley, Transportation Trainer Gregory McNeill, Keolis CEO and General Manager David Scorey and Transportation Trainer Mike O’Neil.

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