LSCU eSignal Weekly
LSCU eNews Weekly September 3, 2013
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LSCU eNews Weekly
In This Issue
President's Point
Survey says: LSCU & Affiliates getting job done
LSCU Top Headlines
This week's top League headlines
Governmental Affairs News
This week in Alabama politics: Fincher gets endorsement and McClurkin retires
This week in Florida politics: USF economist says RNC was more bust than boom
Washington Update: Congress returns next week to Syria debate
Compliance Corner
League InfoSight highlight: customer identification program
CUNA Regulatory Advocacy Report - week of Sept. 3, 2013
Compliance calendar and training
Education
LDC keynote speaker will change the way you look at members
Cooperative Initiatives News
Credit Union Development Education classes
Seven more credit unions sign up for Miracle Jeans Day
News from You
Cheaha Chapter presents check to Children's of Alabama
Local CUs filling up the LSCU & Affiliates Press Room
EMPLOYMENT
View available credit union jobs
In This Issue
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President's Point

Survey says: LSCU & Affiliates getting job done

I hope all of you had a very safe and happy Labor Day. This is a big month for most of us as we begin formulating our 2014 budget and strategic plans. Next week is our annual Hike the Hill to Washington, D.C. and the stakes could not be more important. As part of our annual plan process, we analyze the results of our annual LSCU & Affiliates Member Survey. I want to share some of them with you in this column.

The survey was sent out over the summer, and nearly 50 percent of our member credit unions responded. This was about the same rate we had last year. Two areas of our survey stand out to me each year. Our credit unions continue to see the increasing value of affiliation with the LSCU. When we asked for their level of satisfaction, this year 97 percent indicated their satisfaction either increased or stayed the same. This is a two-percent increase from last year and a nine-percent increase from 2010. When asked about our staff understanding needs, being responsive, professional, and knowledgeable, the scores were 99 and 100 percent. This is higher than last year. It shows the dedication and professionalism of the staff we’ve been able to assemble since consolidation.

Over the past three years, credit unions have seen the value from our expanded and reconstituted Governmental Affairs team. I didn’t think the numbers could get much better, but they did this year. Across the board on lobbying, keeping credit unions informed on the issues, and grassroots advocacy, our respondents scored us anywhere from a 97 percent to 99 percent. Regulatory Affairs saw similar scores on the use of League InfoSight and our regulatory staff being responsive.

Our Education staff has worked hard the past two years to offer more meaningful events and educational opportunities. When asked if our educational offerings are meeting credit union needs, 93 percent of respondents agreed or strongly agreed. This is a five-percent jump from last year. Seeing increased attendance at our educational and training events backs up these numbers.

Our communications channels scored much higher this year with 85 percent indicating they see our website as valuable, a 14-percent jump from last year. Signal magazine scored much higher with 70 percent seeing it as valuable; this is a 15-percent jump from last year. The Directors Resource saw a 20-percent increase in the value of the quarterly newsletter just for directors. Plus, support for the Cooperative Image Campaign continues to climb with 87 percent saying they supported it; a five-percent jump from last year. Again, our credit unions overwhelmingly say we keep them well informed; 98 percent this year as opposed to 95 percent last year.

On the LEVERAGE side, 90 percent of respondents indicated LEVERAGE provides value to their credit union. This is a four-percent jump from last year and 10 percent from 2010. LEVERAGE also scored in the upper 90s in being a trusted partner, responsive and innovative. This is great news because LEVERAGE has some of the best products on the market with proven results. The more credit unions that learn about their products the more that are satisfied.

As I reflected on the results of the survey last week, I am sure our 2013 dues rebate and LEVERAGE/CO-OP patronage dividend played into the results. Likewise our efforts on behalf of credit unions with regards to Don’t Tax My Credit Union was also a factor. However, I really contribute much of the League’s continued success on our member-focused approach to delivering service and to the quality and dedication of our staff. The complete survey results are on our website. In the meantime, if you have any questions or comments on our member survey results, don’t hesitate to drop me an email.

Where’s Patrick: This is our annual management retreat week. The team will spend the week working on ways to improve our service to you. You can see my schedule for the next two weeks by clicking on "Where's Patrick?"

Visit the LSCU Video Room for the President's Quarterly Report.  [ Return to Top ]

LSCU Top Headlines
This week's top League headlines

eSignal moves to daily format
The eSignal will be moving from a weekly format to a daily format beginning, Sept. 9. The new daily edition of eSignal promises to be more interactive and reader-friendly with more concise and timely information. Look for the debut of eSignal Daily next Monday. 

NCUA sues Morgan Stanley
The NCUA is suing Morgan Stanley contending that $566 million in securities were faulty. The suit was filed in Federal District Court in Kansas City. The NCUA Chairman Debbie Matz says that those that are accountable for the securities should be required to shoulder the burden. Matz also says firms that sold these securities were helped trigger the crisis in the credit union industry. Read more by visiting the LSCU Top Stories.

FBI issues DDoS warning
The FBI is warning financial institutions about a Distributed Denial of Service (DDoS) attack. Some credit unions have been susceptible to these attacks. The FBI has a list of possible IP addresses which have originated the attacks. Credit unions are asked to take this threat seriously. Read more and see the IP addresses on the LSCU Top Stories

McCants honored by CUES
CUES announced last week that Larry B. McCants, president/CEO, IBM Southeast Employees' Federal Credit Union in Boca Raton, Fla., will be honored as CUES Hall of Fame inductee. Click here to read more.   [ Return to Top ]

Governmental Affairs News
This week in Alabama politics: Fincher gets endorsement and McClurkin retires

Rep. Fincher picks up endorsement in AL-01 race
Last week the Alabama Forestry Association endorsed current State Representative Chad Fincher (R-Mobile), to replace Rep. Jo Bonner (R-AL) as a U.S. representative. The endorsement is a major boost to the Fincher campaign and may kick start the endorsements of other associations that were not willing to be the first. It appears at this point that the election is going to be between Fincher and former two-year college chancellor Bradley Byrne (R-Baldwin Count). 

Earlier in the campaign, Fincher also picked up the endorsement of the Washington D.C. conservative GOPAC. They have been spending money on the campaign, helping Fincher with television buys and mail pieces. The Republican Primary is scheduled for Sept. 24, 2014.

Rep. Mary Sue McClurkin to Retire
After 16 years in the legislature, Rep. Mary Sue McClurkin has announced her retirement. McClurkin (R-Indian Springs) currently represents House District 43 which covers parts of Jefferson and Shelby Counties. 

Potential candidates to fill the position have already begun to emerge. Two people appear to have their campaigns in full gear, Dr. Doug Clark, an optometrist, and Arnold Mooney, currently with Southeast Commercial. Another name being mentioned is Jimmy Entrekin, the owner of a political consulting firm.

Follow the GA team's legislative updates on Twitter and Facebook. For questions regarding legislative affairs issues in Alabama, contact LSCU Director, Governmental Affairs - Alabama Jason Cochran at 866.231.0545, ext. 2159.
[ Return to Top ]

This week in Florida politics: USF economist says RNC was more bust than boom

USF economist says RNC was more bust than boom
University of South Florida economist Philip Porter stated last week in an email response to an inquiry from the Tampa Bay Times: "If there was an impact (from the RNC), it was negative." Local officials, however, recently celebrated a study concluding that the Republican National Convention generated $214 million in direct spending across eight counties adjacent to Tampa Bay and $404 million once you factor in a "multiplier" effect of people spending and re-spending all that money.  To read more, visit The Tampa Bay Times.

Charlie Crist still hasn’t made decision on governor run
Former GOP Gov. Charlie Crist says he is still “looking toward the fall” to make a decision to run for governor as a Democrat against incumbent Gov. Rick Scott. With fall upon us, many believe that decision could be days away, though Crist is quick to point out that fall technically begins Sept. 22. Gov. Scott has wasted no time in trying to discredit his predecessor, recently ripping him for his decision to embrace President Obama and his stimulus bill in 2009. To read more, visit the Palm Beach Post.

Interim committee weeks set to begin
While the Legislative Session does not begin until March 4, 2014, the Legislature will return to Tallahassee in three weeks to begin committee meetings and preparing for the session. Continue to watch eSignal as we move to a daily format for your latest updates on what is happening in Tallahassee.

If you have any questions on any legislative issues, contact LSCU Director, Governmental Affairs-Florida, Jennifer Martin at 866.231.0545 ext. 1150. Get in on the conversation and get developing news and legislation updates from GA on Twitter and Facebook. [ Return to Top ]

Washington Update: Congress returns next week to Syria debate

Congress is on recess and will return next week. When they arrive back in D.C., the Syria debate will be the first priority. President Obama made it clear he will ask Congress to vote on whether to take military action in Syria.

The League will also be hitting Washington for its fall Hike the Hill on Sep. 10-11. If you have not yet signed up, there is still time. Scholarships are available and can be applied for on the Southeastern Credit Union Foundation’s website.

If you are a NAFCU credit union attending the NAFCU Congressional Caucus, and would like to be included in League Hill visits, please register here so that we can ensure you receive all the information.

If you have any questions, contact LSCU SVP, Association Services Jared Ross at 866.231.0545 ext. 1012.

[ Return to Top ]

Compliance Corner
League InfoSight highlight: customer identification program

Section 326 of the USA Patriot Act sets forth minimum standards for financial institutions, including credit unions, for the identification and verification of the identity of any customer/member opening an account.

The written customer/member identification program (CIP):

  • Must be a part of the credit union’s anti-money laundering program
  • Must be approved by the board
  • Should be tailored to the credit union’s size, location, and type of business

Members must be provided notice that the credit union is verifying their identity and why. The CIP must, at a minimum, provide for:

  • Obtainment of certain basic identifying data
  • Verification of the identity of each customer to the extent reasonable and practicable
  • Maintenance of records of the information used to verify the identity
  • Determination of whether the customer/member appears on any lists of suspected terrorists provided by the federal government

For additional information to help your credit union stay in compliance, visit the Customer Identification Program topic on the Bank Secrecy Act channel of InfoSight. [ Return to Top ]

CUNA Regulatory Advocacy Report - week of Sept. 3, 2013

Each week CUNA provides credit unions a wealth of information through its Regulatory Advocacy Report. The report highlights for the week of Sept. 3rd:

  • New briefs filed in interchange case
  • CUNA posts new comment call on re-proposed QRM rule
  • CUNA does not agree with NCUA that a new rule on electronic filing is needed

                                  To read the most recent CUNA Regulatory Advocacy Report, click here. [ Return to Top ]

                                  Compliance calendar and training
                                  September, 2013

                                   October, 2013

                                  For the complete list of calendar dates and compliance trainings, visit the LSCU Compliance Calendar on InfoSight. 

                                  *Note: To view InfoSight content, it is required to log in to the League website for access. [ Return to Top ]

                                  Education
                                  LDC keynote speaker will change the way you look at members

                                  When a member walks into your credit union, is your staff picking up on the subtle clues they are leaving? Jan Hargrave, a leading body language expert, tells the LSCU's Mike Bridges in a new audio podcast that the body doesn't lie, and it leaves clues that are easily spotted. Hargrave says 55 percent of communications is non-verbal and only seven percent is dependent on the spoken word. 

                                  Hargrave will give the Closing General Session keynote address at the Leadership Development Conference, Nov. 6-8 in Point Clear, AL. She will equip credit union executives and directors with the necessary skills to look beyond words and really examine body language. She says a negotiation between two people gives off 800 non verbal clues. Credit unions that attend the session will be amazed at the things they've been missing when dealing with members. 

                                  The LDC is one of the League's signature events and boasts education sessions, networking, as well as a full exhibit hall. Register today for the Leadership Development Conference. Visit the LSCU Audio Podcast room to learn more about Jan and her presentation, "Action Speaks Louder than Words." If you have any trouble accessing the podcast, contact LSCU VP, Communications Mike Bridges at 866.231.0545 ext. 1022.   [ Return to Top ]

                                  Cooperative Initiatives News
                                  Credit Union Development Education classes

                                  Registration is now open for all three Credit Union Development Education (DE) training classes in 2014. This will be the first time three DE Trainings are held in a single year. Attendees of the National Credit Union Foundation’s (NCUF) six-day total immersion experience will learn about credit unions’ social responsibility and domestic and international development through interactive education and professional networking.

                                  2014 DE training classes:

                                  • Jan. 22-29, 2014 - Rizzo Conference Center, Chapel Hill, N.C.
                                  • April 23-30, 2014 - The Lowell Center, Madison, Wis.
                                  • Sept. 10-17, 2014 - The Lowell Center, Madison, Wis.

                                  Register today. [ Return to Top ]

                                  Seven more credit unions sign up for Miracle Jeans Day

                                  The League would like to send a big thank you to the following credit unions who have recently registered to participate in Miracle Jeans Day:

                                  • Florida State Employees Federal Credit Union   
                                  • CAMPUS USA Credit Union
                                  • Tuscaloosa Teachers Credit Union
                                  • Tuscaloosa Credit Union
                                  • Army Aviation Federal Credit Union
                                  • Azalea City Credit Union
                                  • San Antonio Citizens Federal Credit Union

                                  There are now 15 credit unions registered, but the League still needs 25 more credit unions registered in order to reach its goal of 40 participating credit unions. If your credit union is participating but has not registered, register today so everyone will be counted and recognized. Registering is as easy as clicking here.

                                  Every dollar counts!
                                  At a Children’s Miracle Network Hospital, medical treatment and equipment can get expensive, and every dollar – every penny – makes a difference.   

                                  Did you know:

                                  • Children’s Miracle Network hospitals treat 88 percent of all children with cancer.
                                  • It was in Children's Miracle Network Hospitals that the polio vaccine was tested, pediatric AIDS was discovered, and fetal surgery was performed—all for the very first time.
                                  •  As always, your entire donation will go directly to your local Children’s Miracle Network Hospital!
                                  [ Return to Top ]

                                  News from You
                                  Cheaha Chapter presents check to Children's of Alabama
                                  The Cheaha Chapter of Credit Unions presented a check for $7,500 to Children's of Alabama, a Children's Miracle Network Hospital, at the chapter's Aug. 19 meeting. The check represented the proceeds of the Cheaha Chapter Golf Tournament, held at Silver Lakes Golf Course in May. 


                                  Cayleigh Cummings from Children's of Alabama
                                  and Cheaha Chapter President Danny Varnon
                                  from Family Savings CU
                                  [ Return to Top ]

                                  Local CUs filling up the LSCU & Affiliates Press Room

                                  Credit unions do great work every day. Every so often the local media picks up on the stories. They provide great earned media exposure. The League tries to follow as many of the stories as possible and puts them in the LSCU & Affiliates Press Room. This room houses local and national credit union stories. 

                                  Envision Credit Union, based in Tallahassee, and Alabama Telco Credit Union, based in Birmingham, are two of the many local credit unions being covered by the press for the good work they do. View their stories plus many others in the LSCU & Affiliates Press Room. [ Return to Top ]

                                  EMPLOYMENT
                                  View available credit union jobs

                                  To view available jobs posted by credit unions on the LSCU website, visit the LSCU CU Jobs Center. Click the link at the top of the CU Jobs Center page to view jobs at the LSCU & Affiliates. [ Return to Top ]

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