National Government Services, serving as your Medicare Administrative Contractor (MAC), is dedicated to providing superior customer service and is committed to finding new ways to improve upon that service. We appreciate your commitment to excellence, your efforts in working with us and in serving our beneficiary community. As a result, we are inviting you to participate in the annual ‘National Government Services Listening Tour’. Meeting sites have been set up by state and you are invited to attend the location nearest you.

2019 Jurisdiction K Listening Tour

South Portland, ME
Tuesday, June 18, 2019
11:00 p.m. - 3:00 p.m.
Anthem Building, 2 Gannett Drive (See 1st Floor - Security)
                                                                    

What to Expect:

During this event, we will sit down with you and listen to your ideas about how we can improve in areas such as:

• Initiatives to reduce provider burden, rural provider issues and patients over paperwork
• Customer service you receive when contacting our call center
• Training you receive during our webinars and in-person events
• Ease of use of our website, www.NGSMedicare.com and Internet portal, www.NGSConnex.com
• Our provider enrollment and provider revalidation processes
• Timeliness and accuracy of our claims processing and payments
• Claim denials and appeals
• Processes where you find it difficult to do business with us
• Actions we could take to help make your job easier

Please RSVP with your attendance to Lori Langevin at lori.langevin@anthem.com no later than two weeks prior to the meeting date to let us know you can attend. We look forward to partnering with you and discussing your ideas for future improvements. If you have suggestions, but are unable to attend in person, please send your suggestions to lori.langevin@anthem.com.