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Inside this issue
Opinion: The Franchise Dealer Network—An Economic Engine
$1.2B Toyota Penalty Sends Warning to Auto Industry
GM Rolling Out Three-Cylinder Engines Over Next 3 Years
J.D. Power, DealerRater Aim to Boost Dealer-Customer Relationship
2014 NADA Workshops Now Available Online
Click here for more auto industry news at NADAFrontPage.com. .
Top Stories
Opinion: The Franchise Dealer Network—An Economic Engine
By NADA Chairman Forrest McConnell, III

Next month, attention shifts to the New York International Auto Show—the host of the fifth annual NADA/J.D. Power Automotive Forum. Whether you're a new-car dealer, automaker, supplier or journalist, the full-day forum will provide you with unique and relevant perspectives about the opportunities and challenges facing key players in the industry. The forum is an ideal venue to talk about what makes auto retailing a true economic engine—the franchised dealer network. Last year, the industry rebounded to sell 15.6 million new cars and light trucks in the U.S, and we're expecting sales to increase this year. New-car dealers employ 1 million people across the country. The franchised dealer network, which as you know has been the topic of much recent debate, is the most efficient and cost-effective way of selling and servicing vehicles anywhere. From sales and financing to performing repairs, warranty and recall work, we provide our customers with unparalleled service. It's a message NADA and its members are promoting this year, and one that I will reinforce during my opening remarks at the Automotive Forum in New York City on April 15. The featured industry speakers are Mary Barra, CEO of General Motors Co., and Joe Hinrichs, executive vice president and president of the Americas for Ford Motor Co. Registration for the Automotive Forum includes access to all networking events and the auto show's press preview on April 16-17. Click here for the full agenda and to register.
Source: NADA Chairman's Column
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$1.2B Toyota Penalty Sends Warning to Auto Industry

The $1.2 billion criminal penalty Toyota Motor Corp. will pay to settle a four-year government probe into sudden acceleration problems may be a game-changer for General Motors Co. and other automakers facing growing scrutiny of their handling of safety recalls. It marks the largest fine levied against an auto company in a U.S. criminal probe. And that is sure to get the attention of automakers including GM, which is in the early stages of a massive recall for an ignition switch flaw that has been linked to 12 deaths. The lessons GM can learn from the case, industry experts say, are to move quickly, help customers — with free rental cars and discounts off new cars, for example — and when in doubt, recall anything that may become a problem. Toyota's record-breaking fine also serves up the biggest lesson of all: Don't mislead regulators, Congress or the public. And that's a lesson GM can put to work immediately, as it prepares to be called by Congress this spring to explain its actions.
Source: The Detroit News
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GM Rolling Out Three-Cylinder Engines Over Next 3 Years

General Motors Co. will roll out four, tiny three-cylinder engines over the next three years, the latest example of an automaker downsizing its powertrain offerings to meet strict fuel efficiency standards. The three-cylinders are among 11 new engines that are part of GM's EcoTec family, which have either three or four cylinders and displacements of 1 liter to 1.5 liters.. The smaller, lighter-weight engines, coupled with new software developed by the Detroit automaker, will appear in 27 models across five GM global brands by 2017. The engine will be installed in subcompact, compact and midsize cars, as well as compact crossovers. GM estimates “substantial” cost savings with the engines because at least 10 of them share many of the same or similar components, such as sensors and fasteners. The engines will also be more efficient.
Source: The Detroit News
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J.D. Power, DealerRater Aim to Boost Dealer-Customer Relationship

It was announced this morning that J.D. Power and Associates and DealerRater have entered an alliance in which the two companies will integrate each other's capabilities to give dealers a deep base of shopper feedback and help stores drive stronger relationships with customers. Under the alliance, DealerRater's customer ratings and reviews of dealers will be blended with J.D. Power's customer satisfaction data through J.D. Power's customer experience management platform. This will give dealers a side-by-side view of their online reputation (per DealerRater data) and survey-based customer feedback from J.D. Power. When a customer receives an automotive survey from J.D. Power, once the questionnaire is finished, he or she will have the chance to post a rating and review of the dealership selling or servicing the car to the DealerRater website — and at that point, these public reviews from such customers will then be fed back into the J.D. Power platform for reporting on the dealer and OEM levels. The integration gives dealers the chance to not only immediately respond to reviews and resolve concerns that crop up, but also get a more firm grasp of how they're viewed online. The companies say they have already started collaborating to generate consumer insights for dealers and automakers.
Source: Auto Remarketing
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2014 NADA Workshops Now Available Online

Professionals in the auto industry who missed workshops at January's NADA Convention & Expo — or even those who would like a refresher — now have a second chance to obtain the information. Just announced is viewing availability of the workshops through NADA University Online, the online education and training arm of the National Automobile Dealers Association, by visiting www.NADAUniversity.com. The workshops available include 64 recorded sessions covering seven tracks, designed to offer training and information for new-car and truck dealers toward their success in the retail market. “For those who couldn't make it to New Orleans or missed any workshops of interest, this is a second chance to 'attend' them without going anywhere,” said Wesley Lutz, chair of the NADA Dealership Operations Committee and a new-car dealer in Jackson, Mich. “These sessions are a can't-miss opportunity for anyone working at a dealership who's looking for real solutions to business challenges and creative strategies from the top trainers in our industry, and now you can see them at your convenience, from your own office or home,” Lutz said. Current premium subscribers to NADA University Online can access the workshops by logging in; non-subscribers can purchase them in the NADA U store at NADAUniversity.com.
Source: Auto Remarketing
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More Articles
 
Quotable

"The franchised dealer network ... is the most efficient and cost-effective way of selling and servicing vehicles anywhere."  

    -- NADA Chairman Forrest McConnell, in the March NADA Chairman's Column
    

  

NADA Market Beat
Cold February Weather Dampens Light Vehicle Sales
Chairman's Column
NADA Releases Fair Credit Compliance Program for Dealers
Videos

 Meet NADA Chairman Forrest McConnell (NADA-TV)


NADA Used Car Guide's Jon Banks Highlights Feb.'s Guidelines (NADA-TV)

Sponsored by
 

NADA University Webinars
All webinars will be held at 1 p.m. ET unless otherwise noted. 

-- March 26: Participate in the NADA Dealership Workforce Study

-- April 2: NADA’s Fair Credit Compliance Program

-- April 3: Tips for Submitting a Great Workshop Proposal 

NADA Foundation News
New Orleans' High Schools Receive CPR Training Manikins

ADESA and NADA Donate $37,000 to Canine Companions

NADA and Ally Donate $50,000 to Second Harvest Food Bank in New Orleans 

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NADA For more information on NADA, visit www.nada.org or contact NADA, 8400 Westpark Drive, McLean, VA 22102. This email may contain an advertisement of NADA products and services. Any opinions or statements contained herein do not necessarily reflect the views of NADA. Factual errors are the responsibility of the listed publication. If you are a franchised new-car or -truck dealer and would like to become a member of NADA, please visit the Join NADA section of www.nada.org. Questions or comments concerning NADA Headlines content may be directed to publicaffairs@nada.org .